I have been with Palmer Pest Management for ten years. The technician Christiane has been courteous and professional. Set appointments have always been meet and anytime I required extra help I have been accommodated. My questions and concerns are always addressed. I love the feedback as to how to prevent "unwanted characters." I highly recommend Palmer Pest. Thank you Dwayne and team. read more

After having paid for fumigation to control white fly for several months the white flies issue continued. I called the company and explained that the exterminator wasn't fully fumigating the plants from all sides, and only certain areas. I called several times requesting service to resolve the issue. After several request nobody contacted me, not even when I said it would be my last attempt to get service. Since a picture is worth more than words, you may see for yourself. read more

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I would recommend Palmer Pest Management. The service technician came out in the time set for the appointment. The technician (Malik) was professional, courteous and helpful. He even helped jump start my car after the service. read more

If you're anything like me, you've probably read reviews for at least 5 other companies. You need not look any further. Over the years I have had to reach out to pest control companies. Palmer Pest is down right the BEST company I have ever used! Great customer support and attentive response team. They'll take care of everything from as small as bed bugs and termites to larger rodents like rats. Dwayne (call support) is thorough, very knowledgeable, and considerate of customer needs. Chris and Malik (response team) are very respectful, sympathetic, and have exceptional attention to detail when inspecting your home. I have had pretty terrible experiences with other companies, so again, believe me when I say you need not look any further than Palmer Pest Management. read more

I've been using Palmer pest for 7 years ever since they found and treated the annoying grain weavels in my apartment. When I bought my house five years ago Palmer was one of my first calls and they have been providing me quarterly pest control at a favorable price ever since. It is a family business and the owner Dwayne always calls personally to schedule the service. Christian, the technician, is always on time and always pleasant. They are very respectful of my house and always offer to come back if something wasn't right. I vouch for them 100%! read more

Don't use them an exterminator. They misrepresented over the phone that they would stop the rats by plugging up the holes in the house but all they did was lay traps you can buy yourself at Home Depot. They never covered all the holes the rats were coming like they said before receiving payment. read more

Alright, this is gross, but the shame has passed and I think I am ready to write this review lol. Background: I briefly lived in a month-to-month apartment complex on 9th St and 5th Ave. It actually bordered the Presidente dumpster, so of course roaches (and stray cats, dogs, homeless, drunks...) were an issue. While there I was able to manage it and had the only roach free apartment in the building. The landlord actually told me I was the only person without roaches in the history of the complex.:) FYI I accomplished this by a mix of boric acid, sealing off all entry points, and adopting my kittehs. I now consider myself an amateur exterminator extraordinaire. Flash forward to the present. I moved on up like the Jefferson's to a 15th floor apartment in the sky (Brickell). All was pleasant until the new neighbors moved in. They are a family of approximately 50 people, 70 of which are children. With them came German cockroaches (the lil nasty ones.) I tried my usual routine and my cats fought bravely, but I just couldn't get rid of these things. After freaking out for a few nights I called Palmer at the urging of a friend. Spoke with Dwayne, who clearly loves his job. He came by the next day, worked his magic (dunno what he did different then me, I wasn't home). Within a month (where I had two additional appointments) the problem was completely licked. Can't thank these guys enough. Pros: Got rid of my roaches. Cons: No more roaches for my cats to snack on. Thx again! read more

Update to my previous review... A couple days after my review, they came out to spray. The ant problem has not resurfaced. This morning, I got a letter of apology from Dwayne. I called him to discuss and he was genuinely remorseful. As with most small businesses, he was having difficulty with his staff and unfortunately was unaware of my dissatisfaction. I think that most businesses, large and small make mistakes. It is how the business handles the mistake that makes a difference. I appreciate Dwayne's effort to make amends. He offered me a free quarterly spray and gave me his personal cell number where he can be reached should I have any difficulties in the future. If all goes well moving forward, he'll have a customer for life. read more

Great service! I own a new bakery in Key Biscayne and we had a huge ant problem. I was referred by a friend and I was not disappointed. I wanted the problem solved but did not want harmful chemicals in our commercial kitchen. They did a great job and the monthly service has been great. read more

Bedbugs! This is the company to use for bedbugs. We had Truly Nolen out twice and still had bedbugs so we found Palmer and took a chance. Their guy, Christian, was so much more thorough than the previous guys; he looked along seams, under all kinds of furniture, went in all the rooms. He was serious about his work and did a great job that took care of the problem. Call Palmer first for your bug problem. read more

Were not forthcoming in explaining the services to be included in my service agreement. Never received my service agreement from them and then when I asked for clarification they told me they had quoted incorrectly for the services I requested. For a smaller company they were not worth the hassle. read more

I don't know how these people do business. I called on Friday and spoke to a woman who took my information. She said a technician will call be back "shortly." No one called. I called back on Saturday and the woman apologized and said a technician will call back. They never did. If this is an indication of how they do work, then I would rather hire another company. read more

The Palmer staff are super people: friendly, professional, and responsive. They did a great job with the bug situation we had and came back to re-spray when the first application didn't totally zap things. However, we also had a roof rat problem that was complicated because of the restricted area in the ceiling the rats were getting into. The exclusion service wasn't thorough since we continued to have problems, and it was never re-done or solved despite repeated requests and a statement that they would get to the bottom of it. There was no refund. We had to hire a specialist in animal/rodent problems and wish we had done that in the first place. read more

They were pretty good...when their representatives actually showed up!!!! I can't tell you how many times I recently ordered Pest Service, only to find that the "bug man" never showed! They will generally give you a two-hour window for a service rep to show up, which is somewhat of an inconvenience, but bearable. However, when the two-hour window stretches to four, or when the service rep never shows up at all (this has happened TWICE, mind you), then it's time to call Orkin. read more

We have been using Palmer Pest for about a year and a half now. Their customer service is very good. The owner will come and take care of you personally. The prices are reasonable and they take their time with the service. There has only been one or two instances where I've had to call because they've been late out of more than a dozen times. read more

Dwayne and his crew were great. I had them come quarterly, since that's the only way to keep those beasts at bay. He even called me to remind me it was time for service. I appreciate all the work they did, and the fact that the crew was always respectful. We sold the house, otherwise we'd still be doing business. Thank you for all your work, Dwayne! read more

Not recommended. Their chemicals are ineffective and methods looked sloppy as we could see the dried chemicals in our furniture. Employees are very unprofessional and careless. Never came back for the second visit. I had to call other exterminator company to get rid of our bug problems. read more

When I moved in to my new apartment and discovered a roach infestation I was horrified. I went online researching for an exterminator. After reading the two reviews about Palmer Pest I thought I had found my answer. At first the people there were responsive and seemed to really want to help me. After they came to spray once and I paid ($130), that was the end of the great customer service. The initial spray included a 60 day guarantee where they said after 20 days they would spray again if we still saw bugs. We did, but when I called I could not get a response. I called 4 times in 2 weeks and left 3 messages, not one return call! My roommate called and someone answered and said they'd call her or me back for an appointment. They never did, I had to call once again (5th time) and the man who answered gave me an appointment on a day and time when I'll be at work. Im rearranging my schedule because i know it will be too much of a hassle to try to get a hold of them to schedule at a time when someone will be home. Once my "60 day" guarantee is over, I will be finding another exterminator. I would never recommend this business to anyone! read more

First, I don't put down anyone's review as I know no company is perfect and everyone's experience can be different. Mine, has been really good. I've been using them for mosquito services for about 2 years or so, and they are on the money. One of the least costly services, but on point. I know because I went with a few other companies before this one and didn't like the overall service. In addition, they are very flexible. If you need a treatment because you're having a BBQ or something, they will fit you in to meet your needs. Today I find out, this is actually Dwayne's personal business and employs family members as well. I didn't know until I met his nephew. A delightful young man who had nothing but smiles when we answered the door. The business seems to run smooth and they have been very professional. Even their vehicles look great. I'd recommend their mosquito service to anyone. Especially if you often enjoy being outside and having company over. read more

Small private house with a major bedbug problem. For 2 years tried: Powders, Rubbing alcohol, Powerful and possibly dangerous pesticides that I bought, even had a heat gun. Looked online at popular exterminator$ that use heat and chemicals, etc that cost $1000+ but didn't call because of the expense. Called Palmer. Got a cost less than $800 with a guarantee. In one month of a two month treatment, bedbugs were minimal and we're observed dying throughout the month. After second month no alive bedbugs. Added an extra inspection and treatment two months later for $50 for good measure. And may do another inspection later because these creatures are from hell. Right now, after first call to Palmer 3 months ago, no evidence of a single bedbug whatsoever. read more

I recently was in town helping a friend clean up a commercial space that he was putting in his new tattoo shop. To say there was a bad bug problem is an understatement. Thank goodness for Palmer! This company is very professional and asked all kinds of questions before getting to work. It has been a couple of weeks since they first sprayed and such and so far so good. They made sure that we knew should there be any more flare ups or problems that they could be contacted. My friend is very glad to have one of the big items off of his to-do list with a lot less stress then he thought he would have. Thanks PPM! read more

Great service for the initial visit. As you must, I HATE bugs, and I live in a fairly old house that for some unknown reason has the most bugs of any house I have ever lived in. And they are big ones. I have had different companies come out to the house intermittently to take care of the problem. But they have been costly national companies that want to tie you to a contract. So I have been trying to find a smaller company that would take care of the problem and might be a bit more flexible on service and price. Palmer was extreme responsive, Dwayne answered the phone on my initial call not an answer service. He was friendly enough and send out Christian, early on a weekend to accommodate me. Christian came out at 8a on a Saturday as promised. He was wonderful, took just a few minutes and hid the traps as requested so I don't even have to see them, told you I HATE those things!!!!! So far so good. I only want to see if they will honor the offer I found here on yelp! More to come... read more

NO CALL, NO SHOW! I called a week and a half in advance, I had scheduled a fumigation for my yard on a Saturday for my son's birthday party scheduled Sunday. I called after he was a no call/no show and left a message with his "secretary" and to no avail, I didn't even hear back from them. Very unprofessional, unreliable, inconsiderate and irresponsible. Do not waste your time. read more

this company is a joke. its money down the drain. there is no way to contact them, it took me a week for them to answer my call, then wouldn't offer a solution. the representative actually said they declined the additional work. truly unprofessional. they've been called in to clean up the dead rats and they don't come, kept us waiting with the animal decomposing in the attic, truly disgraceful, I was mad I had paid the work upfront. I recommend you look else where for pest control. read more