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    Palmer Heating and Cooling

    4.2 (5 reviews)
    Open 7:30 am - 8:00 pm

    Services - Palmer Heating and Cooling

    HVAC installation or replacement

    HVAC system repair

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    Bethany Air

    Bethany Air

    (8 reviews)

    I had Bethany Air put in a new SMART thermostat in end November 2024. They were here 2-3 hours…read moretrying to get it to connect. They left with the SMART thermostat functioning but disconnected from the WiFi. I was finally able to connect it a couple days later to the WiFi. A few months later (April) I called the thermostat manufacturer due to an issue with my 4 year old furnace and the thermostat. I asked why it kept running my emergency heat more than my regular heat and my house was cold. They ran through troubleshooting with me and figured out that the thermostat was not wired correctly. The thermostat manufacturer stated the incorrect wiring caused the issue with the emergency heat running frequently. They suggested calling a HVAC repair to address the cold house. I called Bethany Air. The technician (1) came. He told me that I needed a transformer after spending a good 50 minutes in my attic and then assessing the heat pump. I asked about a surge protector and he also thought this a good idea. Both items were ordered. Other information was provided that possibly we had a power surge that caused the transformer to stop working in the furnace. I was also told the furnace would not run. The technician was here a long time. A different technician (2) came to put in the two parts a few days later. He went in the attic and came down about 5 minutes later and asked if we had turned on the heat. I stated no, it doesn't work, and I had not messed with the thermostat. I did note it was on though as the previous technician gave no recommendation to turn it off. He stated that a couple other parts had "burnt" and we "were lucky that the house didn't burn down". We discussed briefly the findings. I informed him that we were told the furnace wouldn't work. The previous technician (1) did not give any instruction to turn off the thermostat, to turn the breaker off to the furnace or heat pump, nor did he take any precautions to avoid this further damage (burnt parts) from happening. I called Bethany Air when he left. The receptionist took the information than stated the manager/owner would call me back soon. No callback was received from the manager/owner. Instead the technician (2) who had left called me and tried to change his initial assessment and downplay his findings significantly. The parts came in and a different technician (3) came. He made the repairs. He told my husband that all charges for all 3 calls would be in his invoice. I paid the invoice. Since then I have received an invoice a couple times after I paid the "all charges" invoice. We have reached out to the company 3 different days, speaking with the same receptionist. We are told the owner/manager will call us back that day, and have never received any callback. Email response to the invoice also got no response. I cannot recommend this company in good faith. However based upon other reviews, you may have a better experience.

    We needed a new thermostat installed on a quasi-emergency basis. They got us scheduled for the…read morenext day. After contacting several companies, they offered the best price and quickest service. The technician who installed the thermostat was efficient and friendly and did the basic programming. I will consider them for our annual maintenance service, since our old service company closed shop.

    Griffith Energy Services

    Griffith Energy Services

    (23 reviews)

    PENDING FURTHER RESOLUTION: Finally got in contact with them and they replied to my calls. Will…read moreupdate again to see if they will charge me for a pump out of the fuel oil they filled my tank when my account was cancelled months ago and resolve the charges they applied will be dismissed. Still have not scheduled a pump out as of today after contacting them a few days ago. The email address I've been using they said the person is no longer with the company for months and yet I received no return email message saying the email address was available. Raised the star rating pending further complete resolution. At least they respond to these reviews and leave contact info, which is the same that's on their website that I used and received no reply. I was able to connect via phone call and email just recently.

    I would give a zero if that were an option. Like another customer, we lost heat and hot water on…read more12/27-12/28. We called many times and left several voice messages that were never returned. Finally got through by clicking "new accounts" option and set up a tech who arrived around 9:30 pm. He did nothing except tell us that our tank was empty and the gauge was stuck and poor enough oil in to make it through the night. He reported that they had a shortage of drivers and apparently our oil was never delivered. Fool me once! He left. Called Griffith the next morning, unable to reach anyone, left messages, etc...the beat went on for about 1 hour, and I called Murphy Oil; someone actually answered the phone, set up an oil delivery for the next day, and told us what to do to get through that night. BTW, for anyone reading this, she told us to buy about 5 gallons of diesel fuel and pour in. Murphy arrived as scheduled and filled the oil tank (to as much as we could afford as we were on the budget plan with Griffith, so needless to say, this was a big financial blow, especially over the holiday). Moving on, I called Griffith again to cancel our contract with them, and the woman asked, "what was the reason" hahahahahaha! She said she would email the final bill. Any bets??

    Palmer Heating and Cooling - hvac - Updated May 2026

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