I just want everyone to know how much I love and appreciate this salon. I bought some new lotion, which was referred to me by the manager Khailey !!! It's called Fit and Flirty by JWOWW !!! Omg I am getting so tan. It continues to tan you for 24 hours straight even after you shower. Lexi is so sweet and does a great job. Danielle has really got the Orange salon in perfect condition !!! read more

Palm Beach Tan - This is the best tanning lotion. - Skin Care Near Me - Orange, California

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Total rip off scam! Find a salon (like I did) that you can buy packages as this monthly fee is a total scam trap that the BBB should investigate. Like others on this page, I was told I could not cancel over the phone (WTF not????), so I went in and canceled, signed a few docs, was offered this and that instead but I said no. Fast forward to nearly 2 months later - some girl calls me and says my credit card is not going through (a tactic I'm sure they use all the time). I told them I cancelled which they responded that I had only frozen my account and this could no longer stay frozen, a $7 fee, something ridiculous like that. I was having NONE OF IT. I told her, NO NO NO, I cancelled and you know it! I'm not playing any of your games. She had said that I needed to come back in to cancel again, and I said no. My credit card wasn't working and had not been charged anything because I had completely and totally cancelled, she was just trying to get more money, retain me, whatever. STAY FAR AWAY FROM THIS SCAM! read more

I rarely write reviews, but this experience was so ridiculous it deserves to be called out. I was charged $100 for ONE visit to use the lowest level membership... literally THREE TIMES what the monthly rate should be. Let that sink in. A single tan cost more than what THREE entire months is supposed to cost. When I brought this up, instead of any attempt to fix what is clearly an unreasonable charge, the manager, Kaylee, was completely unhelpful and dismissive. No accountability, no effort to resolve it, just an incredibly unprofessional and dismissive attitude. It's wild, because I would have happily stayed a loyal member here for months, but after this, absolutely not. And it somehow gets worse. The front desk staff actually said, "$100 is not that much money." That level of tone-deafness is unreal. $100 for ONE basic service is excessive, period. Most people would not casually brush that off, and acting like it's insignificant just shows how disconnected they are from the customers they're supposed to serve. Given how absurd this charge is, and the complete lack of help or accountability from management, I will be disputing this with my bank. Which is absolutely absurd this salon refused to assist with. This place clearly has no issue overcharging and then dismissing customers when they question it. Save your money and go somewhere that actually values transparency, fairness, and basic respect. Completely unacceptable. read more

The staff, especially Anna, were extremely knowledgeable and explained the whole process to me. Highly recommend.

Warning: Do not go to this tanning salon unless you're prepared to be stuck in a membership you can't easily cancel. I brought my daughter in for a one-time spray tan for prom. The front desk staff convinced me that signing up for their membership would be cheaper and said we could cancel anytime. it's now months later and I'm still trying to cancel. However they make you go back in to cancel so they can convince you to stay. They won't let you cancel over the phone. They won't send an email form so there's a paper trail. They make the process extremely difficult on purpose. On top of that, my daughter hated the tan. She came out orange -- so I'm still paying for a one time tan!!! Bottom line: Don't sign up for the membership unless you want to keep paying indefinitely. I wish I had read the reviews first. read more

This tanning salon has been one of the worst experiences I have ever had with a business. If you look through the reviews, so many of them talk about how difficult it is to cancel the membership and that the staff cannot provide any receipts. I started my membership here in July 2025 and have only used their services one time. I had been paying over a hundred dollars a month for my membership since then. I went into their establishment in November to use their services and they told me I could not because I had a red card balance. When I asked for an invoice, the receptionist didn't have access to one. She handed me a sticky note with a customer care number and the open balance amount. Mind you, when you call the customer care number provided, it is voice mail only. I have yet to receive a call back. I went to my bank to find out what months I was missing in my ledger, and the bank teller was even confused. She couldn't find any missing payments. I left another voicemail last month, still no word. Do NOT do business with Palm Beach Tan. This place is a total SCAM. read more

VersaSpa broken AGAIN! Surprise, surprise. It's probably broken more than it's working. And to add salt to injury, the associate could not explain what the difference is in price between the VersaSpa and their new Mystic machine. Really though? So frustrating. PBT, please get a new machine cause it's super inconvenient to have to drive all the way to Irvine to use their machine that's always working. Just ridiculous. read more

It was my first time at this location and the girls were so helpful! Will definitely be back

I just wanted a simple spray tan. After waiting 40 minutes, I've never waited so long, I was then overwhelmed by the constant upsell and aggressive sales techniques. It's clean and nice but the over the top sales and volume of the employees is just too much. Be prepared if you go here. It will not be a relaxing tan experience. read more

They never cease to disappoint. After I cancelled my account which I did in person at the store on my last visit then woman who helped me did not do the cancellation properly and I was charged again. They refused to handle it over the phone. They also refused to refund my charge. So I had to go back in the store and cancel the account. Again. This company is not good. read more

I like the tanning beds here. They have a wide selection. The service is a bit hit and miss though. Some attendants are great, but some feel like they'd rather be any wear but there. Overall though if you dont go in with high expectations for staff i like it. read more

Great service at this location. Danielle has been very helpful each time I go in. I came in specifically looking for a bed with red light therapy and they were able to accommodate me with their newest bed. The rooms are always wiped down and clean and with so many rooms available there is never a wait. Strongly recommend this location. read more

This place rocks. The service is incredible. Super nice ladies that work here. I would recommend this place over any tanning place other than the beach good luck you'll enjoy. read more

I have been coming to this location for a couple of years and felt inspired to write a review to recognize the efforts of the new management staff. While most things are the same, the approach by the staff is more warm, friendly, and fun! Not to mention that all of the small details are now taken care and the store is much cleaner. Shout out to Kaya for leading the charge as assistant manager and making my visit a pleasure. read more

Absolutely LOVE this place!!! I have tried so many other tanning places and this one is by far the best!! All the staff is amazing and very friendly when I go in. The manager Danielle has been such a great help and always a joy to be around when I go in. Highly recommend!! read more

This place had me sign up for a membership and told me I could cancel anytime and yet they have been calling and billing me despite me trying to end my membership. Do NOT sign up for a membership!!!!! They are a scam and never once give you the terms in writing. They have you sign to these ridiculous stipulations over a keypad, without ever giving you the contract. read more

Would make it 0 stars if possible. Bought a pack of 2 regular tanning sessions for my dad for Christmas. After checking out, the lady working up front gave me no receipt or paper saying what I purchased, and when I asked, she said my father could "come in anytime and just tell us his name." My father comes in a little over a month later and they tell him his sessions have expired. HORRIBLE place, no refund was given. read more

ANGEL! You are the best. All staff is very nice here at PBT but I wanted to give a shout out to Angel for always being a delight when I come in. read more

The staff is very unorganized and rude. The so called salon manager needs a refresher on how to have effective customer service. Got an attitude from all of the staff members who did not do what I asked and I ended up tanning in a bed I didn't want. read more

Seems like no one really cares to keep this place clean this is room#2. Bathroom faucet has been broke for few years and still broken. Customer service the blonde girl that works there ( not the manager) is not very friendly and takes her sweet time checking.again management/ owners should look a little more deeper of keeping this place clean I'm doubting if the goggles are even sanitize and clean. read more

Palm Beach Tan - This is room # 2 - Skin Care Near Me - Orange, California

Just want to start off with how amazing Dani and all the staff are! always so welcoming and helpful every time I step through those doors. I came from a smaller tanning salon so I was a tad timid and slightly nervous but the staff helped me feel super comfortable and after my second visit I was feeling at ease. If you're unsure of the beds and packages they provide the staff will definitely help and guide you. I even got a tour of all the beds and their specifics. I highly recommend this location! Don't think twice! read more

A great place to go for a moment for urself. they have tanning beds/stand up tanner and spray tans of your choice.

Firstly, I want to say that the staff is always helpful and friendly. This review has little to do with the staff or the cleanliness of the building (which always looks nice) and more to do with management. When I started coming to Palm Beach tan around 2010 I absolutely loved the place and the company. Their beds were absolutely the best for the price and the convenience of having multiple locations was a plus. Not to mention their hours were great! Now fast forward to 2023 and I really feel like they don't value the loyalty of their older customers. The seem to constantly be trying to phase us out. I understand that Covid was rough for everyone and they can get new clients who will pay more than those who are grandfathered in, but there should be something to be said for loyalty. Originally, my Gold membership was considered one of the top memberships. Eventually, however, this company decided to put in an even higher membership and push all the others down, moving beds that I previously had access to, to higher memberships. Thus I became a "Silver" member or a "middle of the road" member. Next they decided to take away benefits from my plan to introduce their new "Diamond Plan". And with the new Diamond beds, my access was again limited to what was formally known as "bronze" beds (the worst of the beds). Then this past month, I went to this location to use a bed that I still enjoyed in my "Silver" membership only to be told that it was converted into a "gold bed" because it was "too warm" to be considered Silver. Once again, this company is taking away perks of membership from its older members to try and phase us out. Its highly disappointing, as I was once very loyal to this company. And even if I did upgrade to one of their "higher" levels, I now worry that they will continue to follow the same path and screw over their members in the long run. Very discouraging. read more

!!!!!!WORST EXPERIENCE EVER!!!!! I have never once complained about a business online but this has to be the worst experience I've ever had. I've been a longtime customer of Palm Beach Tan. I feel like I've witnessed a gradual decline in the employees, and the product. The medium tan makes you orange! Like bright orange for days. But ohhhh wait for an additional fee you can buy a toner that makes you NOT orange, how convenient is that? (I understand they're running a business but it just comes across as sleazy). I had a monthly membership for around 4 years, that retailed at $30 a month, if I can remember correctly the toners that you have to get to make the tan look even decent cost around $15, half the time I didn't use my monthly spray tan (which don't roll over I think it's a little ridiculous but I understand it's their policy). It got to the point where I didn't feel I was using it at all and decided I wanted to cancel. I called the location and asked to end my membership. They said they were very busy at the moment and they would give me a call later to cancel. I understood and waited for a call back that never came. I forgot and my membership was renewed. A little frustrated I called back and asked again to cancel my membership and again I was met with. We're very busy. We'll call you later. Sigh. I knew at this point I would have to just do it in person. When I made it in, I decided I'll use my last monthly spray tan and cancel so that I won't be renewed for next month. This is when the problems really began. When I entered The building the two girls working behind the counter didn't acknowledge or welcome me in, they were in conversation with each other, while I stood waiting at the counter to be helped. Nothing they were talking about was work related so I didn't understand why they couldn't quickly help me and get back to talking, the place was empty. When they did acknowledge me, they had the rudest meanest attitudes, like I had offended them for coming in and making them do their job. When they're finally ready to set me up in a room. Then one of the girls says to the other girl "Is that room even clean?" to which the other girl replies "let me check." Without stepping 1 foot inside, she scans the room and says it's ready. The other girl sets up the booth and I go inside. Well, not only was the room not clean at all, but they had neglected to refill anything that was included with the spray tan. No hairnet, no wipes, nothing. Which was incredibly annoying since I already had to deal with the attitude, and get undressed just to find nothing I need is inside. I finish my tan and leave, always trying to be friendly I say thank you to the girls on the way out as to which, of course, they ignore me. Did NOT want to ask about canceling my membership since doing any work whatsoever seemed to be pissing them off. The whole experience left an incredibly sour taste in my mouth. I reached out to their customer service contact online to let them know about my experience. Got an email saying I would hear back from them within the week and obviously didn't hear from them for a month. My membership was renewed again. So I emailed them AGAIN. Finally, I hear back. They will cancel my membership and give me a call to discuss my experiences. In the email, they asked if I was free on a certain day to call. I said yes, purposefully keeping that time open for them. Not only did they not call, but I didn't hear from them for weeks. So I sent another email. They said we're so sorry. We'll call you today, well, sorry Palm Beach corporate but I have a life. I cannot sit around waiting to hear from you. They give me a call while I was at work. I immediately knew it was them so I run to take the call but don't make it in time, they leave a voicemail. I called them back not even a minute later, nothing. I tried like 10 more times throughout the week, nothing. I sent emails. They wouldn't reply. I felt crazy. I still do! What they're running is a "business" I'm not sure if they know that tho, don't waste your time. read more

The staff here is so warm and welcoming. The bulbs are constantly being updated which is great! I would recommend this place over any other. read more

I went into plam beach tan being told by a friend that I could go in and try a free spray tan or one tanning bed session. Of course that's not what they told me and unfortunately they persuaded me in getting a membership after I had explicitly told them that I only wanted to try it for one month. Now I unfortunately have to pay for two months and the spray tan came out terribly. I could do a better one at home. Super disappointed that none of the staff listened to my actual needs and instead just profited off of me. Silly of me to think these places still have good people. read more

What a fraud!! After speaking in detail to the Jamboree Palm Beach Tan to confirm the details of the their 5$ membership special I came in to sign up at my local Orange salon. What I experienced was downright disgusting and fraudulent. Roxanne, and later (when Roxanne called for support) "Jade" kept saying that the website was wrong and that special was actually only 5$ off the first month- not a 5$ membership for the one month; like the coupon says. I pushed back, and my husband showed them exactly what their website clearly stated. I asked to speak to "Jade" the manager, myself and Roxanne said I had to call her since she couldn't pass me their phone. "Jade" attempted to double down and confirm the false advertisement, After explaining that the day prior I actually spoke with someone at Jamboree location who confirmed that it was in fact 5$ for the first month her position changed and she said "there might be something wrong with the system". As a mother of a lawyer, I was/Am willing to take this all the way to the media along with, reporting them to the BBB for false advertisement, and if needed, file a class action lawsuit because I'm sure I'm not the first person that has been scammed by this place. I asked "Jade" how she could help and asked if she would call the location that I was at, again , to help Roxanne figure out the error. She agreed. I informed Roxanne that she'd be calling and I'd wait. "Jade" didn't even have a chance to call Roxanne, although , I did however notice some emailing going on (which I'm assuming was between Jade and Roxanne)...I can't help but to think this because all of a sudden, wouldn't you know it, Roxanne suddenly "figured it out" without "Jade's" support; and was able to confirm that I was correct and it would only be 5$ for the first month. If that wasn't enough, every single lotion that I attempted to buy was quite literally 3xs the amount on the lotions website. I am going to cancel the membership in 2 weeks, because I wouldn't dare give this place a penny more of my money. Of course, while I was leaving I wanted to confirm their process for cancellation. I specifically said,,just to be clear, I have to "bring in a written cancellation and receive a confirmation that the cancellation was received " . Of course she replied " oh no we don't do it like that anymore you can just tell us". I said absolutely not. Your contract says that i must give something in writing and I will be requiring something confirming the cancellation at that time. Lastly, while my husband was waiting he said that he witnessed someone else come in and ask about memberships. He noted Palm Beach Tan did not mention any discounts to the potential customer, at all. Wow! Just wow. This may be the most obvious blatant fraudulent behavior that I have ever experienced at a business. Rest assured when I do cancel, if I experience any issues with being charged any fees, any additional months, any thing at all when I cancel, I will pursue every single person on yelp who has posted about their fraudulent experiences and will make it a mission to find out everyone that has been defrauded or been a victim of your staffs double speak, and I will explore a class action lawsuit. I am absolutely exhausted after my experience. Shame on you Palm Beach Tan of Orange. This is not the Palm Beach Tan that I first went to many many many years ago; albeit in another city, You do not have to lie, train your staff to lie, or be deceptive to make money. Last thing.,,and if everything else wasn't enough. After I finished I figured I'd ask about where the level 5 bed was located so I wouldn't be duped into going into a lower level bed out of ignorance. And I bet you can guess what happened...yup! The girl said that the bed was 7$ extra because it has the red light therapy. I explained that I was told that the membership that I selected (diamond 99.00 monthly) gave me access to any level bed..and again she went on to explain that the all access did not apply at their specific facility because only they have the red light therapy offered in their level 5 bed. Im sickened and I'm done. Shame on Palm Beach Tan. Horrible. read more

Palm Beach Tan - False advertisement - Skin Care Near Me - Orange, California

Do NOT patronize this business.!! I have been coming here for years. I have been paying the same fee for a standard session for years. Today I came in June 1st 2024, and they decided that they raised their fees and doubled the amount that I have been paying. They never gave me ANY type of notice, or heads up. Had I come in yesterday it would be half of what they're asking today. This is already a pricey extravagance. Are you seriously going to tell me that you're going to double the price on your customers and not even let them know?? No consideration or accommodation given. Their stand up bed is over 20 years old.! They have no standards. Don't give them your money. read more

I have been coming to this tanning salon for over 10 years, even before it became Palm Beach Tan! I have a sunless membership which allows you to spay at all of their Palm Beach Tan locations across the country. I have utilized this and it's very easy to use, even in other states! They have some really sweet employees who work at this location! Ella is extremely sweet and personable! She interacts with all of the customers in such a positive way and is very knowledgeable! Danielle is very efficient and knowledgeable as well! Be prepared they get extremely busy before they close, so plan ahead! They run different specials so check online and in store before you sign up! read more

I was helped today by JJ and Zaydu. They were so quick to help me retrieve information as to why my account had been mysteriously canceled. JJ and Zaydu were efficient multi-taskers and very professional in dealing with my current situation as well as helping get others customers cared for in a timely manner. I've been coming to this location for a while and I feel strongly that these are two of the best employees this location has had in a long while. Thank you JJ and Zaydu for your professionalism, you represent your company well. read more

super clean and much larger than other locations in northern orange county. very friendly front desk as well. they just got a new versa spa spray machine and it's wonderful. read more

I'd honestly give this location 0 stars if I could. The staff is not friendly what so ever. The membership is extremely hard to cancel and 99% of the time, the beds don't even work... sad that this is the only tanning salon in the area. read more

I came in on Saturday morning because I was interested in getting a spray tan for an upcoming wedding, I have never gotten a tan before and wasn't sure it would be for me, so I just wanted to check it out. Eden was very helpful in explaining the different memberships and what to expect, and even gave me a tour of the Salon. I felt very welcomed and am heavily considering coming to get a tan soon because of her. If you are considering getting a spray tan, I would definitely check the place out. read more

So disappointed in this business. I adore the staff but hate the corporate business. I've been a member for sometime. Honestly, forgot I was paying a monthly fee. My debit card was stolen and Palm Beach Tan could no longer automatic bill. I was sent an email that said I needed to pay. I responded that I have not gone for a session in over a year and please cancel my membership. The response was we can only cancel if you pay the balance due. I told them what balance? They have received free money from me for over a year. Their response was pay your balance due for us to cancel your membership. My response was, I'm going to social media. So up yours Palm Beach Tan. read more

If I could leave 0 stars, I would! Their pricing is $50 for 8 minutes in a lower level tanning bed. Or, you can join their membership program. So I did but did not use it as much as I n deed to get the value out of it. So, I called to cancel it but they do not allow this over the phone or email. So I went in person to cancel. I was told that I should've come in the day before so now would be charged for another full month. Two months goes by and I am heading to Hawaii and needed to tan first. I revisited and was told that it would be $50 for their lower level bed and that I should've just suspended my account until I was ready to use it again to avoid the higher prices. I was never given that option when I was there in person to cancel. I left without getting any service. The gal at the front desk couldn't have been more obtuse. I found an awesome place right around the corner called Sol de Lux. I highly recommend going there instead for a friendlier and more customer centric service! read more

This place is a scam! They jack up their prices so you'll do the membership. Apparently, I had a membership back when Covid hit and so they told me that I owed $75 for three months but there is no contract. Everything was shut down, so how are they charging me for tans when they were literally closed? That should've been put on pause. So when I came back, they said they would waive that fee, but I had to do the membership. If I didn't do the membership, they refused to change that and I would have to pay $150 to get one tan. So basically bullying me into getting a membership yet again. Very shady and sketchy business practices. read more

Unbelievable customer service!!!!! There is 3 girls working and none of them are skilled on anything especially being courteous. I have been coming here for years and did not even tan my last session. I understand everybody is going through Covid and there's lotta things going on this absolutely no excuse for this type of service to continue and then try to charge me more and make me wait unbelievable. Before you enter this tanning be prepared to wait. read more

I have to give a shout out to Courtney, she is amazing, and is very knowledgeable, and was incredibly helpful. See I had a trip to Costa Rica and I was leaving the next day so I needed a instant tan, but have never spray tan before. I was a little skeptical but Courtney reassured me and walked me through everything which was much appreciated. I was very happy with the results and would highly recommend Palm Beach Tan. Thanks again, Courtney!!! read more

So I am use to a palm beach salon in a different state, Alabama to be exact, I assumed California (Orange County) salon would top Alabama. Well let's say the staff in Orange County was slow, literally 4 of us stood in the kiddy waiting for a while before anyone came out to greet us. Then the girl had no clue about the beds. She gave me room 7, well this was suppose to be a level 2! This bed is clearly a level 1, the bulbs don't get warm and you literally don't tan in the stand up bed. When I came out to ask the girl about the bed she told me they don't have a room 7 (i literally feel like her head was in space!) I told her yes I just came out and the bed did not even get warm, it was like standing with regular halogen lights on you. She then told me only 1/2 the bulbs have been replaced! Then she said it's was to make your experience more comfortable. Well I was just blown away by the response, when you pay for a service you expect results! If you want a tan, this is not the place to go! I am just so disappointed and I cannot believe a tanning salon is Alabama would literally be 1000% better then a salon in Orange County California. Literally it was extremely disappointing and it's the same exact franchise. read more

My wife and I signed up today and we were very impressed with the cleanliness and the young lady who helped us, Heaven Santos, she was very knowledgeable and possess excellent customer service skills, highly recommend the salon and make sure you see Heaven. read more