My go-to spot for a spray tan. I don't come here very often, maybe once or twice a year before a special event. The spray tans are great. They never turn out orangey or streaky, and the machine is straightforward and guides you through the whole process. It is really quick from start to finish! The tan typically lasts about a week. This location is great because there is a parking lot (rare win in Chicago). It's not usually busy, so you can get in and out pretty quick. The staff working is always kind and welcoming. This will continue to be my go to spot when a need a quick tan! read more

Very clean and mostly friendly staff. Appointments aren't necessary. And monthly basic package is quite affordable right now. Best tan experience I've had in Chicago. read more

Love love love. Friendly and informative staff. Clean. Smells great! The beds are all great quality. It is expensive but definitely well worth the Cody. read more

I have been a Palm Beach Tan customer on and off for many years at this location. Always before going to sunny locations, so I don't get sunburned my first day in the sun. My experience with them has been exceptional. I have dealt with Nicole who has always been welcoming and has always given me the best info when signing up with them. Also the business is always spotless and the tanning machines have provided me with a great base to enjoy my vacation the first day out. Kudos to Nicole. read more

Being from Florida, I have tanned a lot in my day. I went in for a basic spray tan and ended up being up sold from $37 to $67. The tan was visibly splattered all over my skin. I was made to think that optional products were necessary, which is surprising because I'm a seasoned tanner. On top of all of this, I was put in an extremely outdated machine. Needless to say, I am extremely disappointed. read more

I started going here a few weeks ago (never tanned before ever) and all was good until last week when I developed this infection on my eyelid hours after coming to tan. I voiced my concerns with the manager Meg and she basically told me there was no way it could have been from the goggles. I asked her to show me how they were sanitized and she shown me these buckets (all 5 inches apart from each other.) as we were speaking a woman client came out of a tanning room and put the goggles in one of these buckets herself which leads me to believe it's not as sanitary as I first thought. I asked if the manger thought it was a good idea to keep the clean and dirty goggles so close to each other and she said it's so it saves them time when cleaning. I think these types of corners shouldn't be cut because as you can clearly see my eyelid is very messed up. read more

Palm Beach Tan - The sanitation buckets they let clients put there own goggles in (5 inches apart from each other) - Skin Care Near Me - Chicago, Illinois

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I'm now a lobster. I went in for a base tan before I went on vacation. The roly-poly girl convinced me to do 5 minutes as opposed to the 4 minutes I wanted but then the machine stayed on for 8-9 minutes. As a patron you have very little control of your time other than maybe setting a timer on your phone and leaving while the machine is still on. I did set a timer on mine. But the machine was so loud I couldn't hear it when it went off. It's now the next day and I have the worst sunburn I have had in years. This increased time was probably due to the fact that I went into the wrong room at first because they didn't show me to the stall I was supposed to be going. The whole process took about 45 minutes to an hour of screwing around. I dressed and undressed about 4 times. Pretty sure that's not supposed to happen. They also do an annoyingly hard sell of the lotions after you tell them you aren't interested. read more

I have a great experience every time I go into this location and Alex W is there. He is very professional and very kind. Best of all, he is always incredibly helpful and treats me with great respect. I would love to see this guy get all the credit he is due. I suggest a promotion, if possible. He definitely deserves it. Penelope's response was from a previous review. read more

They provide goggles, very clean and really nice to everyone. They have so many beds and a huge variety to pick from as well. Their beds are state of the art and kept top notch. You can't go wrong here. They do have a strong sales approach so be prepared for that, but I respect it because that's how you run a business that makes money. read more

I waited almost two weeks to write this review, because I reached out to customer service in hopes that someone would care enough to listen to the major issue I had with Palm Beach Tan. 3 days until someone will get back to you? It's been two weeks. That alone is a 1 star. I came here with a friend to try their 4 free sessions. I specifically called the day of (a few hours before) to ask exactly what they needed. I was told the coupon, and ID. I asked 'is that it?' and was told yes. I even called an hour before leaving my house, something told me that they weren't telling me something. Again coupon and ID. We arrive and after being looked at like we were beneath the employees, we were asked if we had any sort of lotion on. I said yes, just over my tattoos which I had done at other salons without anyone giving me the 3rd degree. I was told that I shouldn't have did that and shouldn't have even bothered to come in. Why? I have 4 tattoos I'm not Kat Von D, I wasn't covered in sunscreen. My friend did have some sort of lotion on for tanning and they asked her for proof. How does one PROVE they put lotion on before coming into an establishment? Especially after 1 calls not once, but TWICE to make sure this kind of thing wasn't going to happen? They basically made it clear that they wouldn't let us tan without lotion so we had no choice but to buy theirs. $10 for a pack of bronzer? Are you kidding me? We were told that it was required, I'm from FL and have been to many salons and NEVER have I been told this kind of bull. Sure it "helps" your tan, but isn't that my choice is I want to lay there without bronzer? I think so. All in all, that bronzer that was supposed to be so helpful actually made me have an ALLERGIC REACTION. I reached out to customer service about this for a refund and an explanation for the awful service, nada. Moreover, for anyone who hasn't used bronzer before you have to stay perfectly still and not rub up on anything in order for it to not streak you. So FORCING people to buy that and then knowing they'll end up with streaks everywhere from laying on the machine makes no sense. Making a $10 sale is obviously more important than how their clients are going to come out looking. Spend your $20 elsewhere [don't bother with the coupon], get good service and not have people treat you like you were born yesterday. Oh and I WOULD have come back had they actually been decent enough to call me about this, but conveniently they didn't even try calling me or emailing me before my free week expired...convenient. read more

Eh, not this biggest fan of this place but I go because it's the most convenient location to support my Tanorexia. I'm from California and we know how to tan! This establishment sucks compared to my old salon in Cali for which I paid the same $99 per month membership price. The beds are inconsistent, but the worse part is the staff. Now, at one point I was frequenting this place everyday, but somehow every time I went in the same staff members acted like they'd never seen me before. Yeah, I know these places have tons of customers and can't remember everyone, but at least act like you recognize me! I also feel like some of the girls don't take pride in their appearance. A lot of the time they look like they just rolled out of bed after a long night of partying, greasy hair and all. I will say that sometimes I go to the Diversey location and the staff is much better there. In any case, I can't really recommend PBT, but I can't really recommend anywhere else either. I think tanning in Chicago is more or less a crapshoot. read more

DO NOT GO. I signed up with them two weeks ago at their location on Broadway. They just shut it down without saying anything. Took my money and shut down. Very shady business. read more

This is my regular salon and everyone is often friendly and helpful HOWEVER it's Sunday morning, they say they open at 10 (no special signs for changed hours) and not only is there nobody here, they won't answer a phone, and myself and another customer are standing out in the cold. Really disappointed read more

The employee was extremely helpful in helping me choose the correct level and time for my first round of tanning before vacation. I can't help but feel like I was ripped off though. I paid $50 for a packet of emerald lotion and a 6 minute stand up tan (not spray). If this is correct then PBT is way more pricey than competitors read more

I had to go tanning for an event - I was a first-timer! This place was recommended by a friend- so we gave it a go! Thankfully, the staff was very helpful and answered all of my stupid questions about tanning. I had no idea about any of it - and they managed to not only calm me down, but managed to make me excited about doing it. I went twice in four days with great success. I had a nice tan - and was even complimented on it! read more

This is a nice tanning salon. I went here for my yearly S.A.D. disorder that I have diagnosed myself with. I was in need of some cancer causing rays and I was able to get them here. There is a disasterous parking lot if you need it...however I usually just find either cheap metered parking or free street parking if you are lucky. The chick behind the counter was nice and helpful. She sold me on a package that will be good for 3 months instead of their normal 2 months. I have only tanned in the Silver bed. I went for 8 mins and the next time 10 mins. I got some great color with only two tans :) They also provide eye wear for free so you dont have to drag out your old goggles from 1980. She gave me the hard sell on tanning lotion, but I always say no. Overall, its a clean, nice tanning salon. I will go back for my S.A.D treatment read more

I came in clueless about tanning and I walked in and Luisa was very sweet and nice and walked me through the whole concept and very informative about the beds/lotions she is truly a gem and def was happy with what she recommended! She is def one of a kind! She makes me want to comeback ! read more

Palm Beach Tan - Kbl - Skin Care Near Me - Chicago, Illinois

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I would like to acknowledge Grace for her outstanding customer service!! She greeted me immediately when I walked through the door and she explained all of the products in great detail. Because of her, I became a customer that day. I liked the fact that she took the time to explain how the beds and the spray tanning machines worked. She made some great recommendations on what beds to use to get the perfect color that I am trying to achieve. I look forward to becoming a repeat customer at this location so Grace can help me achieve my best color and enjoy my tanning experience! read more

After several failed attempts at finding a good manager, they finally got it right with Josh McGee. His customer service skills are amazing. I actually enjoy going there now. Thank you for all you do Josh ! Allen Nichols read more

This place is awful. I moved to the area a month ago and asked that my membership be transferred from where I moved. The first girl had no idea what I was talking about and tried to sell me a spray tan package. Why would I buy a package if I already pay for an unlimited membership...? She claims she'll pass the message on to her manager. Next day manager has no idea what I'm talking about. Says she'll take care of it. Next time she no longer works there and it's a new girl. Guess what? She is clueless too. And rude to boot. They obviously don't want my money so I'll go ahead and take it elsewhere. read more

My "free spray" that Michaela "forgot" to offer cost $12.50 because of the "extras" that I was not given a choice as whether or not I wanted ....in spite of the fact I was clear I didn't want them!.. I spent 3 of the 7 days an odd color at best....double bronze and mystic- not a good combo,....I tried one more time but the advertised $14.95 spray was going to cost $34.95 for the "Membership Fee"...All in all I recommend either going in there with all the facts and a VERY firm attitude if you can't find another tanning salon read more

Palm Beach Tan is awesome! All of the staff is very friendly and helpful. When I came in for the first time Maggie was so nice and showed me all of the options and gave me a tour of the facility. The salon is always clean and I haven't run into any waiting for a bed so that's always nice. They offer good deals, too. If you need a place for tanning I highly recommend this location. read more

Wow, such a breathe of fresh air! One of the staff members in particular, named Erin, really guided be through the packages. The new Kardasian lotion that she recommended was amazing! Overall, a clean salon and great experience. I will definitely be returning. read more

I tried them during $1 tan week because they're very close to my job. The staff members were friendly and it was very clean.

I love this place. The staff (Roxy in particular) are amazing. Always beyond helpful and so friendly. The beds are super clean and this place is by far my favorite tanning location in the city. read more

I do not normally write reviews but I went in today to sign up for a membership and purchase some lotion. I picked a lotion from the three bottles she showed me and she rung me up. I should asked before hand how much the lotion was, so that's on me. Before I even left the counter, I asked if I could exchange it for a less expensive one....but apparently they do not accept returns. Um hello?? It's not like I bought it last week and have been using it, I literally did not even leave the counter yet!!! Other than that, the place is clean and staff is pleasant. read more

I go here solely because it is so close to my apartment. But I am pleased that this is the closest salon to me. It is always clean and I hardly ever have to wait for a bed. The staff could be nicer, I guess it's sort of hit or miss depending on who is working. I don't put too much emphasis on the staff because you deal with them all of five seconds while checking in. And they always wish me a goodnight when I leave. The only complaint I have is that more often than not, there is at least one broken bulb in my bed. This can get very annoying. But overall, I think it's a great salon and isn't too ridiculously priced. I would recommend! read more

I agree with the reviewer below, I've had some annoying and unpleasant tanning experiences at competing major salons, but this salon location in particular is excellent. Really attentive staff, really clean facilities and great tanning beds. I'll be coming here for my summer glow. read more

Walked in close to closing time and the worker there (I believe her name was Alyssa) was very helpful and set me up very quickly and hooked me up with exactly what I needed. Informed me about how to start and also made small talk about upcoming vacation. Very pleasant trip. read more

Walked into Palm beach today looking for a membership for the summer. Definitely will be coming here. Taylor was extremely helpful and nice. She walked me through the entire store and broke everything down for me. She spent a good amount of time with me going over how each membership worked and even the time length in the beds. Had to write a review because I stopped in LA tan to see their rates but the customer service here was amazing for a tanning salon. read more

Love all the girls who work here!! Each and every one of them are friendly and kind. Also, they never fail to make me aware of the latest promotions that PBT is offering. 5 stars!!! read more

Unfortunately superior customer service is almost non existent these days. But fortunately PBT recognizes quality people, especially when they hired Amanda. I went in there this past Saturday when a Groupon purchase from another salon went awry. Amanda was kind, patient, super informative and a pleasure to speak with. Also, this salon is immaculately clean and the equipment is top notch. Initially because of Amanda, and the addition of the actual salon being excellent has made me a happy, repeat customer. Way to go, PBT!! read more

I know I wrote about the Clyborn location a few weeks ago, but good Lordy I can't leave the Lakeview -north Clark Street - out. I absolutely love coming into this location. Taylor, Amanda and the rest of the ladies already have my membership pulled up, the bed I want cleaned & ready to go, and a friendly conversation going the minute I walk in the door. I no longer live in this area, but anytime, and I mean anytime, I can justify coming to the Lakeview area I have to come to the N. Clark location. Taylor and the team are highly efficient, super cleanly, and extremely genuine. Oh and the beds are top notch, solid tan with one Diamond bed visit. I honestly couldn't see myself tanning with any other company than Palm Beach Tan. Thanks. read more

After paying $35 and receiving 3 session, I was asked to leave, because "I was giving a hard time to the Manager" - She could not find my name in their computer (?) - apparently it was my fault (!!!I), also, I did not know what "level" sunbath I was needed (???). I asked to speak to the owner - was giving an answering service and threatened to call Police (!!!!) they call ir "service"? read more

Super helpful and nice! I did a tan cocktail and the person helping me was very knowledgeable and thorough. I felt like she really cared to make it a great experience for me. read more

I've been a member of this location for some time. The low score is because they do not adhere to their posted hours. I arrived at 9:42 for spray tan and it was closed. The hours listed online state open until 10pm. This is not the first time this has happened read more

I have been attempting to sort an issue out with this company. I have had one phone returned, I called back left a voicemail and never heard anything again. Their Illinois "customer service" number prompts you to input a meeting code and I have had to file a complaint with the BBB in hopes of someone actually calling me back. By far, this is the worst customer service and company I have dealt with. Current and potential customers should absolutely consider going elsewhere. I wish could give ZERO starts, but not an option. read more

I have been visiting this salon for awhile now, just get base tan before vacations, and a spray tan before special occasions. I used to avoid this salon because of the poor management and the pest problem.(even if it is the closest to my office). I had many unpleasant experiences there with the old management and came back when I found out they finally got a new team. I must say the cleanliness and customer service has improved. The girls that work there finally seem knowledgeable and like they actually care about their clients. The reason I'm giving two stars is purely based on the salon. My last visit I just wanted a base tan before going to Cabo with my fiancé, the girl at the front (seemed new) was extremely helpful and suggested products that I wouldn't think of, not only lotion but tan extenders as well. Unfortunately I didn't get to tan as soon as I got to my room I noticed bugs, AGAIN! And I mean everywhere! I felt so uncomfortable! I informed her about the issue and she was very empathetic said they have been trying to fix it for awhile? She apologized for the inconvenience and told me she would inform upper management? I mean come on. We already have to deal with the homeless people harassing us in the parking lot with their pet rats! and now bugs crawling up and down the walls!! Plain and simple, close the location! Keep the new staff and provide a location that's up to par for all the clients and the quality staff. read more