This is what I wrote some 5 years back about this place! But now I am changing my review to 5 stars…read moreafter my today's (Saturday February 24, 2024) visit! To know why, read on starting with my previous review with lone star!
"No star. Should have been negative star possibility but not there, otherwise would have given minus 5 stars! Way more pricey for the quality and quantity. I am from Chennai, the birthplace of the chain. Food quality has clearly deteriorated even there. Here, this is a franchise and am not sure how sincerely they will be maintaining the standard, if at all they have one! I don't think I will go again! Sorry, not an ideal Choice for any!
The above review is on the day HSB started in Delta. On 28 Jun 2019, again I visited this place with my family! This time for a change, the food was ok. But...there was so much waiting after placing the order! And there was so much confusion! Out of 5 items we ordered, first one was delivered in 5 minutes and the second one in 10. 3rd and 4th arrived after 30 minutes, and with so much follow-up with several staff who were loitering here, there, everywhere. 5th item nowhere in sight yet after 40 minutes!! But then a hilarious thing happened! They brought the 1st item again!!! Taste is good but both production and floor management were terrible! My uttappam was utterly undercooked with raw batter still gooey at the centre! Potatoes in the masala Dosa was prepared in hurry and there were uncooked chunks in between! If you can be patient and tolerant, then go for it! God save you and your time! And there will be hilarious and confusing moments guaranteed!"
I visited this place with my partner after almost 5 years (last one was on June 28, 2019) and this is my third visit today - February 24, 2024. My opinion, rating and review have completely changed taking a 180 degrees turn from the previous one star to 5 stars! What made me to do that?
First of all the welcoming ambiance.
Secondly, the professionalism that was demonstrated in quickly receiving and seating the guests!
Thirdly, the courtesy and politeness displayed all through the whole session of our meals! Special mention goes to Sheetal!
Fourthly, being transparent about the final bill by asking to check the bill and explaining the fact that there is a 10% gratuity already included but as we are only 2 people, we have the option to get the 10% removed. It is mandatory only for a group of 6 people and above!
Up till here, already 5 stars!
We had been to them for their weekend buffet special at CAD 18.99 plus GST 5%. And when it came to the buffet spread, we were really enthralled at the variety and choices. There were in all some 27 items on the buffet table plus 2 more by way of table serving namely dosa and poori served hot to your table! So, in all 29 items. Even a spoonful of each item filled our tummy twice as much as have normally though it's a brunch - both breakfast and lunch combined - we wouldn't have eaten this much! When it comes to the quality - visual appeal, smell, taste and the arrangement - every thing scores way beyond our imagination and liking! There should have been an army excellent chefs, cooks and above all a manager must have been in place. We also saw Kalpana, the floor manager constantly moving and driving the workforce and we also saw the overall Manager Natarajan paying regular visits to the floor!
We could see the whole place is full and bursting at seams, though it has an ample seating area. What was striking was the demographics of the customers. They were all from every part of the world, not only from India!
Things have certainly improved a great deal and we could see a sea change in every aspect of managing this place! Our congratulations to the entire team from the top to bottom and wish everything stays the way it is now! Wish the whole team all the best!
If you are looking for a weekend South Indian vegetarian buffet brunch, your search ends here! Go alone or bring along your partner, family, relatives, coworkers and friends, you will never be disappointed. Don't miss!