I had a prepaid package to deliver and saw this place was nearby and accepted UPS. It seemed they were short staffed because when I walked in, I was quickly greeted by an older gentleman who told me to place my package on the scale, as he was helping someone out. I did as instructed and heard, "will that be all today?" behind me. The gentleman being helped said it was, but apparently the clerk was speaking to me. We were both confused as to what was going on. I said that was it and he told me to just go ahead and leave it on the scale. No receipt was offered and no formal greeting or departure was given. I did receive a notification from Amazon a few minutes after I left, saying my package details were now received so at least there's that. read more

CHUCK is a complete Ass!! Worts customer service i have ever experinced in my life. So unprofessional not even sure how he has a job there.

If I could give ZERO stars, I would! The male owner is extremely rude and disrespectful towards customers. He does not greet, smile, or thank the customer for coming in. Rather he gives customers a look of disgust and treats them like they are a waste of his time. People like him should not own a business that deals with Customer Service. The female owner and male employee are neutral; not friendly but not as rude. Overall, I live in Brookside and wish there is another place nearby so I wouldn't have to visit this establishment and the rude people that run this place. read more

Friendly owners. Knowledgeable. A few blocks from my house. I tend to use this shop when I can.

Very expensive and nothing of value to show for the large additional cost. For about 6 months used them to mail rent check and have out of town landlord sign for. Our information as well as the landlord's information was in their computer system because they would print a mailing label. We paid about $15 when now we pay $3.77 for comparable USPS service. The last time we used them they threw our envelope in the mail without putting a label on it! I am shocked we even got it back. Who would mail anything without a mailing label? Somehow the bank the cashier check was drawn on got our mailing and was nice enough to immediately contact us. Had this worked out differently we may have been getting an eviction notice instead. Needless to say we have not been back. read more

Stop breaking my items, saying they are insured and then only offering $25 on a rare item. The company and morals are a true disgrace and will make sure I plant it over the web read more

I guess we started using this Pak Mail location around 5 years ago, maybe more. Maybe 8 years ago. My mom was working in Stockton, and she would come here to ship goody boxes back to me in Alabama. When I would visit her, I found myself shipping goody boxes to my house. My infrequent visits over the years were memorable. But it's just a shipping company. Why? Because I feel welcome. Because I feel like I am not just some person shipping something. Chuck (the owner) is warm and friendly and always puts a smile on my face. He would even remember my name. Many years later, when I moved to Stockton.. I once again wound up at Chuck's Pak Mail. Had I been forgotten? Was I a 'new' customer? Nope. I felt like I was just on vacation, coming home to my true shipping family. (ok that sounds weird) His wife, Mary, is just as friendly as Chuck. I have only spoken with her one or two times though, since Chuck is usually the one that is there when I go. She seems a little more on the quiet side. Last year was the first time I met their son. Well I didn't actually meet him. I mean we didn't have a hi my name is connection. But I had a hunch he was the son. And I eventually made a confirmation. Am I weird? He was just as friendly as his parents. I kind of felt sad knowing that I was moving to Sacramento. I have now lived in Sacramento for a little over 6 months. I haven't been back to Pak Mail in Stockton. I haven't really needed to ship anything but a few times since moving. Maybe it was the customer service in Stockton that gave me the urge to send things... I dunno. I have had to ship things only three times. Once I used UPS in Davis. There was a man, I don't know if he is the owner, or a manager or what. But he was on the phone with someone about software and he had it on speaker. I could hear the whole conversation, and there was some yelling going on. Yikes. It was also a frustration trying to send something. The next time I had to send something I decided to search for a Pak Mail. I was once again in Davis when I needed to ship something and I found one next to Nugget. The guy was very impersonal. It was like a give me your money and get out. The last time I decided to return I asked him if something goes wrong, how are you going to get in touch with me. You don't have my information or anything. He said yeah well I am assuming you would get in touch with me. Another yikes! I casually brought up Pak Mail of Stockton. He said he knew Chuck. He obviously doesn't know Chuck's customer service. Well, things went wrong. I tried to make a claim. Put in my info, and then called the store asking what to do, since he didn't have my info and I wasn't sure whether to use his number as the original number or mine. The guy on the phone said the owner wasn't there and to call back in a few days. Yeah well it's been like a month or so and because I had to wait to call him back, I forgot. And I am sure my receipt is somewhere in Bermuda by now. So I can kiss that claim goodbye. Both places I left with a sigh and cursing Stockton for being a drive I was not willing to make. I think I will have to rethink this. And next time I have to ship something important I am going to sit in my car and make the drive to Stockton to see Chuck. Because he knows good business, and good customer service. He pretty much knows all things good. Pak Mail of Stockton, you rock. read more

Very friendly people here, I was in and out with my printed shipping label and envelope all put together and sent out. Will come back again and recommend to my co-workers, family and friends. read more

Thank you Pak Mail (Mid Valley Storage)for picking up and delivering our new piano! Matt and Henry are wonderful. Careful, kind, and friendly! RE: a negative review below, I cannot believe it! I have been taking my prepaid and pre-labeled boxes to Pak Mail for many years ( I have my own Fed Ex account) and they always welcome me and are happy to provide a drop-off service to me. Chuck and Molly, the owners are friendly, helpful and provide a wonderful service to our neighborhood and community! I am happy to support a family business and wouldn't consider going anywhere else! read more

Came here to have something notarized. Chuck was very pleasant. We didn't have a few pages of the document and Chuck was kind enough to let us log into our e-mail and print some pages. Nice to have a notary open util 6 pm. We'll be back if we something notarized or shipped. Thanks! read more

Good location and great service. Gave us all the options for sending including the least expensive.

This PAK MAIL ON Quail Lakes Dr. cheated me yesterday! They charged me $6.60 TO MAIL A MEDIA MAIL ENVELOPE. The charge for that same envelope at the USPS would have been $2.61! I don't mind paying extra for service from Pak Mail but $3.99 is a cheat. This business should closed down. Do not use this mail service they will cheat you. read more

Had to send a package back to Nordstrom for a return when I gave the package to the owner he just looked at my like I was stupid. seriously wanted to slap him, he went on to talking like a smart ass and didn't even say you're welcome when I said thank you. read more

This rating is for Matt M. Only.... this man went above & beyond his duties. He saved the day for me & my niece by making sure to get my notary paper done. He don't know how much I appreciate what he did. Thank you so much Matt! He makes this place 5 stars. The other guy that works there would have never done what Matt did . Matt's customer service is A-1! read more

Matt is super! Excellent customer service, friendly, accommodating and professional. Simply the best notary in Stockton!!

perfect place for me. plenty of help, they remember your name, and they all know what they are doing while being very courteous and friendly! thats the personal touch i like. im extra picky.. 5 stars for service and help.. 4 for this review.... only because i want access 24hrs.. great place overall! read more

Hey Chuck and gang, THANKS for packing and shipping those Fragile items to Pennsylvania. Nothing broken or even scratched. Both shipments made it just as described. Also, thanks for packing my other two boxes for storage. Been to your place 3 times in a month and am very pleased. Great job!! read more

Ill start by saying one of the guys working here is very nice, but now i know its just so you build trust and think that this nice person wouldnt lie to me. WRONG!!!!! This place will rip you off! They even quote other companies prices for the shipping but they are all LIES! They charged me 25$ to send a 10x 13 inch envelope weighing 1 pound, saying it was the lowest rate available through USPS. LIE. This was after the 1st quote they gave me on a different package, where they said fed ex was cheapest at 75$ for a box weighing approx 10 pounds, stating usps and ups were 10$ higher, again LIES! I did my research and i went to those companies and my true rate for the 10 pound box usps would have costed me 16$ and got there in 4 days it took at least 7 days with pakmail s usps shipping and then additional fees were charged to recipient. Im reporting them to better business bureau and also writing letters to companies they are quoting falsely. read more

These guys are great! I dont even bother keeping envelopes or stamps or anything. if I need to send something I just take it here and they mail it for me. If i need something sent in a hurry they always get it done so I'm a big fan. Very friendly employees too! read more

The old guy here is a totally deuce bag! Me and my mother come here out of convenience and we will never be back! Every other employee beside the older man is extremely pleasant. Let me tell you this guy has a stick in his a$$. GO SOMEWHERE ELSE! read more

The owner was very rude and condescending to me. He asked me a question I didn't understand, and rather than clarifying for me he made me feel like an idiot. So disrespectful and obviously should not be working in a position where he is required to help people. Never coming back here again! read more

I have have done business in the past with this company and after my first paid shipment using them I will not be back. They charged me over $20 to pack a box and then charged us triple what ups would have charged for shipping. After I shipped the box through them I just wondered how much it would have cost to just ship it through UPS myself. UPS would have only charged $20 for the shipping when Pak Mail charged me over $60 for the same time frame. What a rip off I will never step foot in this place again. I thought the owner was a cool guy but if he is going to charge people 3 times what the normal shipping rate is then I do not need do business here again. read more

Pak Mail is my go-to place for shipping gift baskets for Basket Caravan. I package them up, drop them off for Fed Ex and they are picked up same day. They also sell postage, can package anything you have to ship, have great greeting cards, make keys, have mailboxes, photocopy, fax and Notary Services. The best part is that everyone there is helpful, friendly, and just downright wonderful! They have helped us a number of times with moving small items as well. Thank you Chuck, Molly, Matt and Henry for all your help and service over the years! read more

Disgusted of this place. Living in the US for 23 years i have never seen a worse customer service than this place. Racist, rude, and unprofessional. They are pricey and not friendly read more