I typically go to this location and have always had a great experience with my waxer and front desk…read morestaff. My usual waxer is Carisa (who is incredible) but she as unavailable. I was waxed by Gabriella was did an amazing job, she took her time, guided me with breathing to lessen the impact of the wax and made me feel comfortable as one could me getting waxed

I had purchased a packet of 10 for eyebrows, upper lip, under arm, and Brazilian; and had prepaid…read more$1170. My 3rd visit was for a 2:30 appointment on 8 Feb 24, at the Columbia site. My aesthetician was Ciara. I had my eyebrows, lips, under arms and Brazilian done. At soon as I walked in, I can smell weed on her, especially as her hands were close to my face, and I smelled it on her breathing on me. But that's not the worst. It felt like I was the first customer because the wax was really hot. I had mentioned it to her several times that it was hot and she even told me that she noticed it so when she did my eyebrows but she continued to do my eyebrows and upper lips. She even put more wax on top even after she said that she notice it. I did keep on letting her know that it was still too hot. She asked if this was the first time I've had wax done, and I told her - no. I've been getting waxed for the last 25 years. When I got to my car to check my face, I had large noticeable burnt spots under my eyebrows, both left and right and over my upper lip, both left and right. I went back to the store to show the manager, Francesca Moreira, to complain about the burn spots from Ciara. The manager told me that it looks a little red; and when I told her to look closer and that Ciara actually burnt skin off, she told me that she was not certified to say so or not. It does not take a genius to see that skin was taken from the hot wax. There's a huge difference. I'm not sure how she is the manager of a team of aestheticians, and not certified just to see that Ciara, or other aestheticians, actually took skin off when Ciara waxed my eyebrows and upper lip. I had to ask to talk to the Regional Manager, Tony Badolato, but she only offered to provide me an email. I had to call back several times because she provided two incorrect emails where it was undeliverable because it didn't exist. Finally, the front desk provided me with the correct one. It took 3x times to get a hold of the regional manager. I had to go to work with burnt scabs on my face. I cried upset over the whole experience. Bottom line, I will not be coming back to any European Wax location. This experience destroyed any expectation I might have with any other aesthetician they might have on staff or the managers they hire who don't have training or is certified in the service they provide. If I could give ZERO stars, I would. I did get reimbursed but not until after I was asked to provide pictures for proof by the Regional Manager. It was a horrific experience. Never again.

I've never had less pain with waxing like here before. By…read morethe way, I wrote this review 11 years ago. I just found out that I didn't post it. Lol. I'm still coming to this salon. Mostly for waxing, occasionally for facial. She does very great job!!

This was my first Brazilian and a spontaneous venture. First let me say, I never expected to say,…read more"that was easy!" It was nowhere as painful as I imagined and comparable to an eyebrow wax. A Brazilian is when they wax it all off and she did so phenomenally! Erica is super gentle yet quick and efficient. She is a petite and friendly young lady and she makes you feel very welcome. It is located in the M&T building by Columbia mall. It is elegant and calming when with it's decorations. And very clean! The room is small with pretty purple walls and also very clean. She plays Zen type music so you remain relaxed and is full of light convo to keep your mind off things. Both front and back are included and believe me it's not as painful as you think. She is great and will make you want to make this a routine visit. I'm excited to go back and refer lol. If you call and get voicemail leave a message she is sure to callback and is uber polite. Enjoy :o) I will def be going back, but I do think it's pricey that's the reason for 4 stars

Don't get the plus member plan as they will find new ways to charge you fees constantly. Don't come…read morein one month and it's $15, no surprise there but your invoice will be aggressive in stating that it is overdue the second it's sent to you. And that $15 you pay for the membership, better do it in January only because it's not for a year from when you started, it's due every January. So my membership that started in September still has to be renewed in January for another $15. I am not renewing just to find out all the other ways they plan on screwing me over. The worst is the managers/owners are completely absentee and make the waxers do double duty at the front desk and take on the brunt of frustrated customers. Must be nice to sit in your palace funded by bad business practices and the labor of others. Speaking of the waxers, Christina is absolutely amazing and the best waxer I've ever had. She is efficient, minimizes pain, and produces clean and lasting results. She should be paid what the quality of her work deserves and she should be treated better.

I absolutely LOVE Beauty Lab! The staff, the location, the ambience, the prices, I love everything…read moreabout it. I am definitely ditching The major wax chain I used prior and supporting this wonderful waxing business from here on out! I scheduled my appointment online and snagged a last minute appointment for a Saturday morning with Madi. I arrived about 15 minutes early for my appointment and she was able to take me right away. I paid for my services prior, which I appreciate. Nothing like a bottle neck at the front desk, with all your patrons trying to pay at the same time. The decor in the Beauty Lab is beautiful. If it very minimalistic, homey and comfortable. Most importantly, it is very clean! In fact, the kind gentlemen at the front desk was cleaning when I arrived. Cleanliness is definitely very important for a waxing business, so I appreciated that! The wax room was very spacious and clean. Madi was an absolute sweetheart. She was very professional and the wax experience was amazing! She had me in and out in no time, which I definitely appreciated on this specific Saturday, because it was snowing and I wanted to get off the roads ASAP. Amazing business, amazing staff, amazing experience! You should really patronize this business. I assure you, you will not be disappointed!

Yelena is very nice and does a great job! The space is clean and she did a great job with my…read moreeyebrows. I will definitely return to her establishment.

Most amazing waxer out here in the Ellicott City/Columbia area. She is so sweet and down to earth…read more Every time I'm about to go on a date, this woman has helped me everytime. She is my best kept secret, let her be yours!

I have been a client of Yenna for a long time. She is incredibly professional and takes pride in…read moreher work. She is always attentive and makes the process as comfortable as possible. She only uses high quality products and never re-dips the wax. I highly recommend Yenna for any waxing needs.

From the owner: Soft Opening Days: 50% OFF ( 4/27 - 4/28 - 4/29 - 4/30)…read moreGrand Opening Month: 40% OFF entire May ( 5/1 - 5/31)

I spoke with manager a couple days after my appointment and they offered to cover costs for any…read morecare needed after my cut and refunded me for the pedicure. They were also very apologetic, kind, and eager to repair the relationship. This is why I'm giving I'm updating review! It's so rare to see a personal care service business so attentive to their customers and so enthusiastic to address and resolve any concerns! Also, want to add that this was my FIRST time ever having an issue or concern after being a consistent customer for several months.

Kathy did a horrible job on my dip manicure. I've never had such clumpy and thick dip powder and…read moreeach of my nails were different shapes and lengths. She did not pay attention to detail. I went back the next day and had them take the dip off and give me a refund. Will not be going back.

Scheduled a 60 min new client facial with Taylor and WOW!! She is amazing. Upon walking in I was…read moregreeted by the front desk and she was very nice and directed me to the restrooms/waiting room. They send out client forms and they were easy to fill out before hand. 5 minutes before my appointment, Taylor came and introduced herself. We walked back to the room and she sat me down and discussed my concerns, in-take paper work, and my overall skincare routine. During the facial she explained throughout what she was doing and it was one of the most relaxing facials I have ever had. I generally get facials done at my local med spa, however I will definitely incorporate Oja's into my routine. She addressed all my concerns such as acne and hyperpigmentation. The massage she gave during and the hand/feet masks were a fantastic touch. Afterwards, she went over all that she did and also what product she used. I was thoroughly impressed by how clean, organized, the customer service, and etc. 10/10 in service, ambiance, and overall value.

Saw an older woman with short hair. I asked for 60 minutes back and glutes only. She spent half…read morethe massage on shoulders and arms. When I turned over she started on arms again. I interrupted her to actually touch my back. She did my back, never touch my glutes. And when I asked her why, she said I needed to relax. And to stop lifting my heavy purse. I came there to relax..... I came for specific areas. You can't just do what you want. You can't just give massages that disregard what the client asked for. Terrible experience

I have been to this salon many times. Up until recently I had a good experience. I had a wax…read moreprocedure a few days ago and the tech ripped my skin off. I experienced( still am) a lot of discomfort. After she was done she mentioned the area seemed irritated. If it seemed irratated why did she mention it afterwards instead of before and tell me to come back another time ? I will not be back and I do not recommend this salon.

I've been to commercial wax locations before and didn't enjoy my experience/result, and therefore…read morelearned how to wax myself. I dropped by here since I'm in town temporarily and pregnant. This place has phenomenal service! It is unlike any other waxing place I've been to before, and makes me wish this was local. The vibes inside are super cute, girly, and welcoming. Kim was fantastic, and walked me through the whole process before we got started. She was incredibly thorough, gentle, and efficient. I'll definitely return while I'm in town.

Mama I finally made it. A lot of my friends come here whether it is for spa services or classes. I…read morehave heard a lot of good things about the Pearl Spa and I am glad that I finally got a chance to come here. My girlfriend had a 90 min Healing Waters session booked for this past Saturday morning and asked if I would like to join her. I am so glad that I did and I really needed this self care day. So what the Healing Waters entails are six water therapies that relieve pain, reduce stress, and restore the body, mind + soul through a series of thoughtfully curated water therapies. and you can add a session in the crystal salt room and enhance your immune system, purge toxins, and soothe and repair skin concerns. Right now the healing waters for 90 mins is going for $50 and if you want to get the robe an slippers it is an additional $10. You can also bring your own robe and pool slides if you like. My favorites out the session were the relaxing hot tub, cold plunge and the steam room. The steam room really pulls out the toxins in your body. They have really nice locker room area is really nice they have secure lockers for your belongings, a sauna and nice showers. Their wellness lounge offers clients time to relax before or after spa services or mindful movement classes. A wonderful place to share a cup of our signature tea with friends. Within the spa, a serene quiet lounge is available for use for those who prefer to relax in solitude. And if the spa is not your thing, they do offer mindful movement classes that are centered around self-care and are offered in a supportive group environment. Traditional yoga, barre, cardio and mediation sessions are available 7 days a week. I am really big on self care and centering my mind and body and The Pearl Spa gets it right. I highly recommend this place to just try just once. I will say Saturdays are really busy, so if you are looking for more quieter days, I would go during the week. The next time I will go will probably be a Tuesday SYOY

Recently came here on a Saturday morning for a deep tissue fill body massage with Luke (booked my…read moreappt 2-3 weeks in advance and he only had 1 spot left- they fill up quickly! Recommend booking yours at least 3 weeks in advance). It's a small business (yay!) with a larger chain feel as in there are plenty of body products you can browse and buy up front in the lobby area which is nice. the receptionist was polite. Got a quick little tour and was escorted to the locker room, you get a card with your locker number and code on it, they have showers too, very convenient. Then waited in the wellness area for the massage therapist to come get me. Afterwards was escorted to their small quiet lounge, brought my choice of tea (they had cucumber water and 2 tea options, I opted for the white ginger tea which was great). Very relaxing atmosphere in the quiet lounge. Enjoyed my massage, Luke was great and very professional (he asked about avoidance areas, focus areas etc the usual). I asked for some reflexology which he accommodated. Foot massage was great. Body felt so relaxed the rest of the day. I've been to several different luxury spas and this is deff my new fave local spot. LOVED the massage room ambience- spacious, nice aesthetic that's almost salt cave like yet still modern, and loved that they have a robe warmer you can use if you wish! After your massage you can stay and hangout in the lounge or sauna as long as you wish. Sauna was pretty hot, around 170F if I recall. Definitely makes you feel pampered. They also give you a complimentary brownie when you check out. Highly recommend coming here for a massage! They also have their healing water pool you can pay separately for time in. Parking: drive down a little road ramp to find it, it's to the side of WholeFoods. Plenty of free parking in the garage directly out front of the spa.

Naghmeh is incredible! She created the most luxurious facial experience I've ever had. Including a…read morecustom skin treatment regimen for me to take home. My skin feels amazing, I'm hooked.

I had the most wonderful experience with Nagmeh! I would consider this my first true facial and…read moreafter this experience, the bar has been set high! I went in May of this year and plan on returning for follow up treatments! I so appreciate that she created a plan for my facial after seeing my skin and then went from there! She answered all my questions about the process and was happy to explain all of the different tools and technologies that she was incorporating. I was so pleased with my results! After a few days of healing, I felt like I was glowing and my skin was noticeably plumper!!