I typically go to this location and have always had a great experience with my waxer and front desk…read morestaff. My usual waxer is Carisa (who is incredible) but she as unavailable. I was waxed by Gabriella was did an amazing job, she took her time, guided me with breathing to lessen the impact of the wax and made me feel comfortable as one could me getting waxed

I had purchased a packet of 10 for eyebrows, upper lip, under arm, and Brazilian; and had prepaid…read more$1170. My 3rd visit was for a 2:30 appointment on 8 Feb 24, at the Columbia site. My aesthetician was Ciara. I had my eyebrows, lips, under arms and Brazilian done. At soon as I walked in, I can smell weed on her, especially as her hands were close to my face, and I smelled it on her breathing on me. But that's not the worst. It felt like I was the first customer because the wax was really hot. I had mentioned it to her several times that it was hot and she even told me that she noticed it so when she did my eyebrows but she continued to do my eyebrows and upper lips. She even put more wax on top even after she said that she notice it. I did keep on letting her know that it was still too hot. She asked if this was the first time I've had wax done, and I told her - no. I've been getting waxed for the last 25 years. When I got to my car to check my face, I had large noticeable burnt spots under my eyebrows, both left and right and over my upper lip, both left and right. I went back to the store to show the manager, Francesca Moreira, to complain about the burn spots from Ciara. The manager told me that it looks a little red; and when I told her to look closer and that Ciara actually burnt skin off, she told me that she was not certified to say so or not. It does not take a genius to see that skin was taken from the hot wax. There's a huge difference. I'm not sure how she is the manager of a team of aestheticians, and not certified just to see that Ciara, or other aestheticians, actually took skin off when Ciara waxed my eyebrows and upper lip. I had to ask to talk to the Regional Manager, Tony Badolato, but she only offered to provide me an email. I had to call back several times because she provided two incorrect emails where it was undeliverable because it didn't exist. Finally, the front desk provided me with the correct one. It took 3x times to get a hold of the regional manager. I had to go to work with burnt scabs on my face. I cried upset over the whole experience. Bottom line, I will not be coming back to any European Wax location. This experience destroyed any expectation I might have with any other aesthetician they might have on staff or the managers they hire who don't have training or is certified in the service they provide. If I could give ZERO stars, I would. I did get reimbursed but not until after I was asked to provide pictures for proof by the Regional Manager. It was a horrific experience. Never again.

Don't get the plus member plan as they will find new ways to charge you fees constantly. Don't come…read morein one month and it's $15, no surprise there but your invoice will be aggressive in stating that it is overdue the second it's sent to you. And that $15 you pay for the membership, better do it in January only because it's not for a year from when you started, it's due every January. So my membership that started in September still has to be renewed in January for another $15. I am not renewing just to find out all the other ways they plan on screwing me over. The worst is the managers/owners are completely absentee and make the waxers do double duty at the front desk and take on the brunt of frustrated customers. Must be nice to sit in your palace funded by bad business practices and the labor of others. Speaking of the waxers, Christina is absolutely amazing and the best waxer I've ever had. She is efficient, minimizes pain, and produces clean and lasting results. She should be paid what the quality of her work deserves and she should be treated better.

I absolutely LOVE Beauty Lab! The staff, the location, the ambience, the prices, I love everything…read moreabout it. I am definitely ditching The major wax chain I used prior and supporting this wonderful waxing business from here on out! I scheduled my appointment online and snagged a last minute appointment for a Saturday morning with Madi. I arrived about 15 minutes early for my appointment and she was able to take me right away. I paid for my services prior, which I appreciate. Nothing like a bottle neck at the front desk, with all your patrons trying to pay at the same time. The decor in the Beauty Lab is beautiful. If it very minimalistic, homey and comfortable. Most importantly, it is very clean! In fact, the kind gentlemen at the front desk was cleaning when I arrived. Cleanliness is definitely very important for a waxing business, so I appreciated that! The wax room was very spacious and clean. Madi was an absolute sweetheart. She was very professional and the wax experience was amazing! She had me in and out in no time, which I definitely appreciated on this specific Saturday, because it was snowing and I wanted to get off the roads ASAP. Amazing business, amazing staff, amazing experience! You should really patronize this business. I assure you, you will not be disappointed!

Scheduling an appointment was easy and slots were flexible. I was informed of strict Covid…read moreprotocols prior to arrival. The salon is immaculate yet cozy. Fyll, the proprietor, made me very comfortable as I was slightly nervous for my first sugaring appointment. She used excellent skin care products, worked quickly, and held a relaxing conversation to distract me from the mild discomfort. We laughed several times so I'll definitely rebook an appointment. No more chain spa hot wax rush jobs for me. I found my new place.

I was recommended by a friend. I had no idea what I was in for, because this was my first time…read more Veey nice, clean please. My experience was phenomenal! Fyll is professional and personable. She knows her stuff, she made me feel so comfortable. I'm not gonna lie I was in some pain that first rip. Lol, Fyll gave me a lollipop I'm thinking aww thats so nice of her. Haha little did I know it was a distraction from her doing my wax. Aftrr a few minutes I had to ask her is this a trick? she said maybe. It helped me out so much. I walked out of there lookong good down there. Haha I would definitely recommend this place to anyone. Thank .

As a gift for my birthday, my husband booked me an appointment for an one hour European facial. He…read morehandled the booking and payment which I believe was all done virtually. My last facial was many, many years ago so this was a great experience for a service other than massage which I usually steer towards. The room was very calming and clean. Nice beachy music was playing. The products all smelled amazing. The steam was a bit overwhelming but I go through it and assuming it helped with extractions afterwards. Overall, I felt taken care of during the facial and will be happy to return for future services!

They would get no star but yelp won't let me do that..I like the original face place located in…read moreanother part of Columbia..The "newer" Face place has a bigger space..but the current owner who bought it and moved it...took away something it used to have. She expected all the old clients to stay and rode the wave of the name alone..There's aren't many practitioners left to chose from except for the amazing team estheticians that have been with the company way before Stephanie every owned it..

Back facial? It might just inspire me to wear that gorgeous strapless sweater dress. When I…read morearrived, Shannon greeted me with such warmth and friendliness that it immediately put me at ease. She took the time to explain her process and made sure all my concerns were addressed. The back facial was so good! The highlight for me was the back and shoulder massage using warm aromatherapy-infused oil; I was so relaxed. Shannon worked magic on the knots in my back, which felt fantastic. I highly recommend visiting Shannon at Love My Skin. She is offering several special deals this November, and you can try a variety of treatments including micro-needling and hydrofacials.

Shannon is the absolute best. I have been going to her for years. She took my skin from red, dry…read moreand blotchy rosacea to glowing, hydrated, and no signs of redness since I have been going to her. She is very caring and compassionate with her clients, making them feel comfortable and at ease, while tailoring each skincare regime to fit each person instead of a "one style fits all" approach frequently used by many salons. I always leave appointments feeling relaxed and pampered. I frequently get comments on having a youthful appearance. I attribute that to Shannon and her "magic." I wouldn't think of going to anyone else!

I have been going to Rose for over 10 years, and I can honestly say she is the best! Rose is…read morecaring, attentive, and takes great pride in her work. She truly listens to what you want and takes her time to make sure every detail is perfect. Her work is consistently thorough, and she genuinely cares about her clients and the quality of her work. I always leave my appointments feeling happy and confident with my nails. After more than a decade as her client, I can highly recommend Rose to anyone looking for a talented, professional, and caring nail technician.

What a terrible experience! I desperately needed a manicure, but my go-to nail techs (shoutout to…read moreSoniya and Lisa!) weren't available. So, I ended up with whoever was free, and it was pretty obvious why they weren't already booked. I made a last-minute appointment for a quick manicure, and I got stuck with Vivian, who gave me one of the worst manicures ever. It felt like she didn't want to be there at all. All I wanted was my cuticles trimmed and nails shaped--no gel, dip, tips, just my natural nails. That wasn't her vibe. She skipped the buffing block and did a lousy job filing and shaping. I even had to remind her to make my nails the same length, which she huffed about. When I washed my hands, she asked if I wanted clear nail polish. I said no, and she said, "You're done." I had to ask about the warm towel and hand lotion, and she brought those out all begrudgingly. I paid in cash, and she just walked off when I asked for change to leave a tip. So, I ended up leaving my tip at the front desk, which is incredible since I've been coming here for years. I hope they provide her with some customer service training.

Just had my first hair cut with Ashlea and she was awesome! She listened to what I was having…read moreissues with, what I didn't want (like a lot of length taken off) and she talked to me about my inspo photos. I've had some expensive curly cuts where they scolded me for not using their specific products and when they styled my hair there was so much product it almost felt greasy. Not the case with Ashlea! It turned out looking great and she actually styled it well too. The cherry on top is that she is nice and friendly. The salon is beautiful, feels clean and has refreshments. I'll definitely be back! Thank you!

Great service. We've had cuts and colors here for about 10 years. We recommend Laurie.read more

Came for the Brazilian wax. Gisselle was efficient and quick. Every single hair was gone. Perfect…read more Side note: the business does not take cards so be sure to have Cashapp/Venmo (fine by me). And the shop is adorable!!

The owner was on time for the appointment, got started immediately, worked fast and gentle. Her…read moresuite is beautifully decorated and induces calmness. Reasonable prices, easy booking site. I will return.