Absolutely horrible experience with Sureflow Rooter…read more We hired them for a sewer backup issue, and the situation became significantly worse after their visit. The basement was left with visible sewage contamination on floors, walls, pipes, and surrounding finished surfaces. Instead of properly cleaning and sanitizing the affected areas, the sewage appeared to have been smeared around the basement. What should have been a professional sewer service turned into a biohazard situation that now requires professional remediation and possible removal of contaminated materials. The technicians and management were extremely unprofessional throughout the process, and after we raised concerns about the condition the basement was left in, communication became dismissive and calls were repeatedly ended without resolution. If you are dealing with a sewer backup or any situation involving contamination in your home, I strongly recommend hiring a company that takes proper containment, cleanup, and customer safety seriously. Based on this experience, I would never use or recommend Sureflow Rooter again.

Sureflow rooter was the 4th place that I called after my antique bathtub wouldn't drain…read more The first place wouldn't open up a panel to access the pipes and wanted me to do it (I'm not a handy person). Sureflow did it without any issues. The second place wanted me to pay a dispatch fee which I didn't want to do if they also didn't want to open that panel. Sureflow didn't charge me a dispatch fee. The 3rd place no showed and when I called to figure out what happened, they were vague about when they would get to me. I called Sureflow and they came on time at our agreed upon date. I highly recommend Sureflow rooter and will definitely call Sureflow again with future drainage issue.

All of our experiences with this business have been very positive. They respond promptly, treat…read moreyour issue with urgency, and show consideration. Both times we called on this company, DrainPro pinpointed the problem and resolved it efficiently, offering high quality work and very fair pricing. If we have another problem, we'd be happy to work with them again.

Joe and his crew are AMAZING! We purchased a new house in Providence and IMMEDIATELY discovered…read morethat everything we flushed, showered, etc. was being backed up into our brand new finished basement. We discovered this on a Sunday evening. Joe became our plumber that night because he made himself available to come out the following morning. And he arrived on time. What he found was a catastrophe that involved a crew to rip out a whole section of sidewalk in front of our house to clear the several feet of city tree branch that had grown into our pipes. He got the right people in to do that job, was onsite to oversee it throughout, and he fixed a few other plumbing hiccups during the interim and even offered to install the new toilet seats we had sitting in their boxes while his excavation guys were doing their thing. He's a really helpful, friendly, and dedicated person who seems committed to making his customers' homes "right". He also put us onto the most fantastic crew to mitigate our basement disaster. After how happy we were with those guys (who were in our home to fix our basement properly for five weeks), I will take recommendations from Joe for anything we need. In fact, we are already working with an electrician he recommended to sort some crazy-wired switches out and move a junction box (not a small job). I recommend Joe and his crew with a 5/5, no question. These guys are great.

My hot water tank went. I called several companies and they gave the best price. But more than…read morethat, they came the next day!! No waiting for a week or more. They are my Plumbing Company from now on.

They have fixed my sinks at home and at my salon and they are so nice and helpful and fast!read more

Can't say thank you enough to Andrew for being an HONEST tradesman…read more Knowledgeable, personable, kind, honest, communicative, honest. ... You said honest twice. I like honest. He could have lied like so many others and got a $4-5k low-material-cost job, but he chose to be honest. I tipped 50%; he deserved every bit of it and more. I do almost everything myself, and for anything I ever need certified I won't hesitate to call him again. Thank you.

Our new "go to" plumber! Be prepared - plumbing is expensive…read moreto have the right person work on it. But these guys are the right people. Bailey was great - he got right to work, did a really nice job on everything, and was in and out in far less time than I anticipated. Everything looks and operates perfectly! Thanks Bailey!

Asked him to fix a problem w/my furnace. He replaced a part and charged over $1000. The problem…read morepersisted and he did nothing about it. Would never let this man inside my house again. Doesn't know what he is doing and refuses to admit to that, and btw when i looked up the cost of the part he replaced it was a mere $200. He really overcharged me.

I had a clogged drain in my laundry area. Jeff and his apprentice John arrived right on time …read more After appraising the situation Jeff explained the issue to me he went on to repair the problem most efficiently,keeping me in the loop as to what he was doing along the way . Living in an older house presents problems one would expect ,Jeff was knowledgeable and took care of the issue. I will be using this company as needed . I highly recommend this most professional and talented company . Thank you Jeff and John

They guys are fantastic! They provided exceptional communication, very professional advice and…read morehelpful recommendations. We need to have the water filtration system replaced and they explained the process thoroughly.

I scheduled a service call for a boiler issue that was causing a loss of hot water. The tech came…read moreout, reset a button on the boiler, and left without identifying the underlying cause of the problem. The technician's only action was to reset a button on the boiler. No root cause was identified, no diagnosis was provided, and the exact same problem returned shortly after the tech left. I called back immediately and only receptionist would speak to me and said nothing could be done as it was the weekend and no management was available....UNACCEPTABLE. As a result, my household was left without hot water for the entire weekend! What is MOST frustrating is they charge a non-refundable diagnostic/scheduling fee and state that the purpose of the visit is to inspect, diagnose, and provide solutions. I expected a professional diagnosis and repair, not a temporary reset that failed almost immediately!

We've used Mr. Rooter/Greenwood Plumbing for over 5 years, never had a problem until this past…read moremonth. Our plumber was always the same person, he's done every major plumbing project in our House of Perpetually Broken Everything. In July we started having loud banging sounds from our heating system that was installed a couple years ago, I requested an appointment by email and was given a day/time so I wrote back to confirm. Apparently the Operations Manager that I was emailing with did not see my confirmation email so no one came. When I wrote back she offered another date/time that I confirmed again, no problem. New plumbers came out, had me run the water for a while, installed some kind of gauge on the system, they flushed the system somehow, showed me what to look for in the new gauge if it starts making loud noises again, and said it needs maintenance but that the plumber we normally work with would call me to discuss it later. They are saying it wasn't maintained last year while our normal plumber was there doing two different jobs here and while I'm reasonably sure that's not true, I do know it's due for maintenance this year so I'm not sure why that matters since it's currently having a problem that it needs to be fixed, not maintained. So anyways, I was told the plumber we usually have was out on a call and would call me later to talk about whether the maintenance was or wasn't done last year. Which is fine but I'm not even why it really matters because we were told by that plumber on his first time doing the maintenance that it's a brand new system and doesn't really *need* to be done every year. But in any event, no call back which was fine, no big deal since I figured I would just call if there's a problem again with the numbers from the new gauge to help indicate what the problem might be. I am not sure why if maintenance is recommended that it wasn't just done that day if that would fix the problem or why it wasn't suggested to schedule a different day if they needed more time or something, either one of those options would have been fine and I knew it was due for maintenance which I had mentioned in my first email to them to schedule this appointment. Again, none of that was really a big deal, at least for us anyways, as I work from home so repair/maintenance can be scheduled any time pretty easily on our end as long as I had a heads up. So it's now a month later, there's been unusual sounds when turning on the water but no loud grinding or vibrations through the floor like before until this weekend - the very loud banging has returned but there is no change in the new gauge. I left a voicemail today so there wouldn't be any miscommunication in scheduling again. I was called back from a blocked number saying that we were being fired as clients and would need to go elsewhere for service. I was genuinely shocked so asked if that could be elaborated on why and she said that I misrepresented something during the last visit to our house and that I'd need to find a new plumber. I asked if that could be explained what the something was and she just said they couldn't be our plumber anymore. So based on our last two interactions with Mr. Rooter/Greenwood Plumbing I have no idea what is causing the issues with my relatively new heating system they installed because it wasn't discussed by the last technicians other than "maintenance is strongly suggested" but no offers to actually schedule that service or fix the problem and I now have no idea why we were fired as clients. We have seemingly went from recommending them all the time because we had great experiences with the usual guy, to all of a sudden not being able to refer anyone we personally know, our neighbors who get frustrated with our very nice but forgetful neighborhood plumber that has a habit to not show up on time/ever, or any of my husband's real estate clients or other realtors looking for reliable plumbers to them.

I have been a customer of Greenwood/Mr. Rooter Plumbing for decades and wouldn't consider using any…read moreother company. Each and every employee is polite and friendly. The technicians are skilled and knowledgeable. I highly recommend this company.

I have nothing but wonderful things to say about this company and the owner! Very quick responding…read moreto my request for service, great prices and honest work!

sorry to be the first 1 star review, I learned of this company from a radio show program that I…read morerespected. JMB plumbing seemed to be interested in replacing 3 faucets and a shower head. Appointment was made , but no show and no call. I stayed home longer than the window given, and wasted my time thinking maybe Jim would come. This is so disrespectful to not call the customer to cancel. I don't understand why you would keep a customer hanging. It's been 2 days, and I will just move on.