I went today to test drive a truck because I think I might want to get it ...The salesman (JT ) awesome but unfortunately he wasn't the guy that helped oh I mean didn't help. So he comes in sits me at the table asked about my current car we share information . He says I will be back disappeared for a while comes back asked more questions then comes back with the purchase amount WHAT ? Can I look at the car ???? At that point I was over it and left ... Don't let the round guy help he SUCKS HEY ITS CUSTOMER SERVICE ... RUSH into the sale ... smh read more

I am really giving it NO STARS!!! My husband just spent 1 1/2 hours waiting on his lunch hour for his truck to be inspected. When he inquired about the wait, their response was "oh didn't anyone tell you, we are short handed, we haven't looked at it yet". Is that what you call customer service? It's all about communication people, figure it out. I also went here when I was looking for a new vehicle. They offered me $700 for my trade, got $4500 at dealer in Lockport. DON'T WASTE YOUR TIME AT THIS DEALERSHIP!! read more

I bought a car here recently but I will never go back and I'd never recommend this dealership to anyone. The salesman had no idea about the car he was selling me. He wasn't sure if it had been inspected or what work still needed to be done. His manager attempted to hold his hand through the sale by producing a print-out with the maintenance history/schedule and a car fax report to refer to but he still struggled. It was as if he knew nothing about cars or selling. Still, I liked the car. Despite the rough start I decided the price was right and I would buy it. He said it would be ready for me to pick up the very next day. It wasn't. I called to ask when it would be ready and got their voicemail. No call back, just vague texts from the salesmen. I attempted to call the manager, no dice. This went on for almost a week. Finally I said the deal is off, forget it, and wow shockingly all of a sudden it was going to be ready for me the next day. I had met with a financial adviser who gave me loan terms, fast forward to picking up my car and I had to meet with someone else who changed everything, the loan terms were completely different and he acted like the other guy didn't exist. The title even had a typo. Needless to say, the service was terrible. I could go on about the experience but to conclude I have no problem stating that as a consumer, I expect great service when I am purchasing a car. It is a serious and rare purchase and the car salesman should treat you and your purchase with respect. I feel that the owner of Paddock and his team of car salesmen are disrespectful and dishonest. For the record I did shop around at other dealers but ultimately wanted my Impala, which I do love. I don't enjoy leaving negative reviews but the entire experience was stressful and people should know. Edit: I sincerely hoped someone from Paddock might read this review and respond. Looks like they don't give a flying duck about customer service. read more

Called service for GM recall work - asked about vehicle - told them it was a GMC - was told it had to go to a GMC dealer after talking to GM direct - I was told they CAN do it & they just did not want to ---- because there no MONEY in it for them I will be sure to tell every one what a great service dept they have .....NOT read more

I was robbed at this dealership for $170 during my oil change service. Management refuses to even speak to the employee or review the security tapes. I cannot believe they would cover for the scam artists they have working for them. Also, management threatened me with "slander" because I was leaving this review. Police report is being filed, I won't be accused of lying because your employees stole from a hard working customer! What a disgrace to our community. read more

I wish I could leave 0 stars. This is the most unprofessional dealership i have ever stepped foot in. The customer service here is terrible.. I had an appointment to test drive a car. And when I got there they told me to have a seat in the waiting area and someone would be right with me. After waiting for 40 mins, I asked if I can just talk to another salesperson. And the woman said well you have an appointment with so and so, and I said well I had an appointment 40 mins ago with so and so and I'm tired of waiting. Can one of these other guys who seem to just be standing around help me? The woman said no they can't! So I said ok forget it. And then as I left I could here them laughing and clapping. Very odd... read more

Been a few months but thought I'd mention that one other thing they said they fixed for me was a problem with my glove box light. Already malfunctioned again less than 4 months later. Did they even really fix it? Who knows!! read more

By far the BEST experience I've ever had with a car dealership! I typically dread going into dealerships because of the nonsense that you have to deal with regarding salesmen and the dealerships trying to get one over on you and trying to take you for every penny. This is not the case AT ALL with Paddock. That is the last thing that they have in mind, they are the most ethical and moral dealership I've ever seen. They truly care about the customer and want to do all they can for you to make the process as smooth and easy as can be. Tony was extremely helpful from the start, answering all calls, texts, and emails expeditiously, even Facetime calls! Not to mention, this was my first time purchasing a car long distance. He made the process so seamless and easy. The entire purchase took less than a few days and the car was at my doorstep in less than 2 weeks! No over-MSRP markups, no crazy fees or extra add-ons. Joe from finance was also amazing, he did his best to make that side of the process effortless for me and got me the best deal possible. Kudo's to the Paddock team for running such a great dealership and shedding a positive light on the car buy experience. Highly recommended!! read more

tremendous customer service recommended !!! in my opinion if the budget is available it is better to buy original parts not spare parts !!!! read more

Where do I start. This year for the second time we attempted to purchase a car from Paddock. Walking into their show room with 3 salesman standing around talking to each other you would think one would walk over. Nope we had to ask about the new impala. We were answered with a quick FINGER point in the direction of one on display. Oh boy this was going to be good. i guess bitching to each other about so and so taking another salesmans customer was more important than waiting on a new one. We had to interrupt them again to get a test drive and then the salesman barely knew anything about the vehicle. This was the second bad experience in over 7 years. I bought my very first car from Lou Awald and thought I would get the same service years later. But hey same location different dealer :( Way different dealer. We went elsewhere. read more

Had to come for a manufacturer's recall. They have been accommodating from the first call to make the appointment to the TV and open fridge policy in the waiting room. When you arrive, you are met and "triaged" if you will to ensure they send you in the right direction. Then you meet your service manager in the bay. Where you learn the what is whats and the where to wait. The waiting room has free wifi, a friendly receptionist, and free soda and coffee. They also have cable TV to view. The seats are pretty cozy too! It would have been a 5 star review but the initial pull in is confusing and people walk around and around you and you don't really know quite what is going on. read more

4/5/19: I'm updating my review/score for a few reasons. First, I stand corrected! It turns out that Chevy Trax does have the front seat with the plastic casing sitting about 3/4 of an inch away from the seat itself (per the service gentleman who checked and found the same design flaw on other Trax vehicles sitting on the lot). Why? No clue! Second, canceling the warranty was relatively smooth and easy - I just stuck to my guns. I can always shop around and add it when the remaining warranty on the vehicle is up (in at least 2 1/2 years). Third, the mechanic over at the service garage was exceptionally helpful, kind, and patient. A car is a significant purchase - it helps to have someone helping you who 'gets' that...I hate that I don't recall his name - he deserves a raise!! Finally, Gilberto was very professional and very helpful in walking me through the different processes on Monday to my satisfaction. I definitely recommend him as a salesperson. When all is said and done, I do recommend Paddock Chevrolet. I think that their use of a smart phone right there on the lot to fine tune the search/narrow the pool of vehicles is genius! When you go in, take your time; do your research in advance so that you know what to expect; you don't want to feel rushed or pressured. Mine was an unexpected emergency purchase...so I was already frazzled and it was the end of the day. If at all possible, go shopping in the morning so you have plenty of time to ask questions...take a break, then return and complete the buy if it's meant to be. BTW, I absolutely love the Trax! read more

Not sure why you need an appointment when they don't even check you in with one. When you first pull up for service it is very unorganized and confusing. Which lane are you supposed to be in? Seems like the employees don't even know which lane you should be in. There are soooo many people working and not sure what everyone is "supposed" to be doing. Don was very friendly (service advisor). My appt was for 8:30 and my car was not even taken back for service till 9am. Could they be that far behind already today? Or I guess go back to my do you really need an appointment? Asked about a crack in my rear fender and Don told me they don't have a collision / body work shop here. He said Paddock uses Gabes on Sheridan (which Paddock also owns?). Not very convenient, I may go elsewhere to check that out. Please comment if you have a recommendation for body work. Thanks! Oh, also having a recall checked....Don said something about the coolant? Ok. I do highly recommend Jim Burgio (sales) if you are purchasing a car from Paddick....very friendly, professional and great to deal with. I bought my car last year. Not sure how long this is going to take. I'm in the customer waiting area. Coming up on an hour since I first pulled in. Hoping I won't be here too long. 9:50 am....still here. read more

Paddock Chevrolet - Waiting.... - Auto Repair Near Me - Kenmore, New York

My boyfriend and I both had recalls on our cars we needed to get taken care of. We had to call 3 weeks in advance to get an appointment. The appointment was at 9:30am. I figured we'd only have an hour or so to wait, and I could go on with my day. When I handed over my keys, I was told I'd get my car back early afternoon. They'd give me a ride where I needed to go and pick me up when the car was finished. Great. 3:30pm rolls around with no phone call, no update. By that time I had to call in to work and tell them I wasn't coming in. My boyfriend called and left a message asking for a time estimate. 20 minutes later they called us back to let us know they were just now taking care of our cars. What would have happened if we hadn't called to remind them? They were FINALLY ready for pick-up at 5:30pm. Aside from that giant problem, we actually met some nice employees. The guy who initially handled my car talked to me about tattoos. The girl at the front desk talked to me about handwriting. The guy who drove us home talked about his old days at the bars. Those initial interactions were great, but in the end, I'd rather go to my regular mechanic. read more

I would leave no stars if it was possible. I have had a bad experience in the past but things have been going well the last few times until today. I scheduled an oil change online last week for 11:00AM but received an email the day before my appointment saying they modified the time to 10:40AM which left me a little rushed seeing I had an appointment somewhere else before having to get my oil change. I got to the appointment and waited exactly 1 hour and 55 minutes for my oil change. An oil change takes 45 minutes so why so long! While I was sitting there waiting another white equinox parked out front and I remember saying to myself oh look one just like mine. I don't remember how long it was there but it was awhile. When the worker called me back to tell me they were done I voiced my complaint for how long it took. He apologized and said he just got back from lunch but the other workers knew I was waiting and it looks like it's only been done for 6 minutes. When he handed my key back I asked where it was parked, he pointed out front to the white equinox that I had noticed earlier. It had been done for awhile but nobody came to get me. I guess my time isn't as valuable as employees lunch breaks. All I got was an I'm sorry for the wait! That doesn't fix things! And a complimentary can of Cola during my wait doesn't make things better. Paddock you have my address I will be expecting a check for some of my $110 back for the inconvenience! I make just over $20 a hour at work and since I wasted 2 hours of my time I refund check of $40 would be appreciated! read more

I have complained about the excessive cost of replacing two airbag sensors, I received one call with a promise of a callback but No callback. I purchased two new chevys in 2008, a Silverado and a Malibu. $920 is way too much for two sensors and a gas cap!!! Dave bentley read more

Paddock Chevrolet is a high volume dealer and as such can offer better deals. I know I'm not rich, but my last four cars have been from there. You might think he just doesn't do his shopping. Wrong, I've been to a number of other dealerships. Paddock beats them all. read more

I decided to update my review based on the action taken by Paul Galletti at the dealership. After I wrote my review, I also called-within an hour I was contacted by Paul and he apologized profusely and promised to do everything he could to make it right-and he delivered on that promise for sure! He arranged to come and get the car, provide a loaner, take car of ALL of my concerns and issues. The car was returned in 24 hours-SPOTLESS! Freshly detailed and paint taken care of the correct way! He was very accommodating and I feel MUCH better about the dealership! The service aspect is something that I have no control of but judging from the way he handled my issues, I'm sure it will be addressed. Thank you Paul for all your help-it is greatly appreciated!! Original review: I wish could give zero stars...Where do I begin? We called on a Saturday to make an appointment to see a used car-we made the appointment for Monday morning-we were not told to ask for anyone specific. When we arrived we were "greeted" (not very friendly and it right away) by Sean-he said he could help us but seemed not very interested-I should have left them but it's my daughters first car purchase-this girl has been working her but off to save a sizable down payment and was excited about this car. We test drive-again-salesperson less than enthusiastic-and we decided to purchase. I'll list as there are SO MANY ISSUES but first and most importantly-our sales person was not even there-we we're told it was his day off!!!! After we made explicit arrangements for p/u on Wednesday!!! 1-made a deposit to hold $100 2-began financing-btw, finance guy Joe was great 3-asked for a few things to be touched up on paint-they said no problem 4-made DEFINITE arrangements to p/u on Wednesday 5-had some back & forth texts w/sales guy about small ins issues etc but assured me that the spot that needed touch up would be done 6-got to dealer Wednesday am as agreed-LITERALLY NO ONE AROUND 7-finally greeted by young man-full disclosure-he's a family friend 8-waited for 3 HOURS 9-paperwork all wrong had to be redone 10-spots not touched up-I need to clarify that one of the areas was relatively large on the inside of the door frame-I wasn't concerned about appearance just wanted to make sure it wouldn't be a potential for rust 11-car NOT DETAILED-in fact-if I get corona it'll be from this car cuz it wasn't even cleaned!!!!!!!! I picked FOOD out from the seat!!!!!! 12-found out car had not even been pulled from the lot after we paid to hold it-IT NEVER WENT TO DETAIL! If I hadn't already signed, I would have not taken delivery of the car! I could go on-oil not changed-not serviced IN ANY WAY, sales manager literally blew me off when I complained, just a TOTAL FIASCO. NEVER NEVER AGAIN-and I WILL be telling the truth when people ask me about PADDOCK. I was so angry and I still am-this was supposed to be a good experience for my daughter. And one more thing-remember when I said I had exchanged texts with the sales guy-so after he decides not to show up for his sale-HE NEVER EVEN SENT A TEXT OR MADE A CALL TO THANK ME FOR MY BUSINESS!!! WHAT THE HELL KIND OF DOG AND PONY SHOW IS THIS PLACE???? Omg never again-I am fuming... read more

I took my car into Paddock service department for a check engine light. Told the service writer it is a special policy from GM and that I have a coolant leak which I will get fixed later. About 30 minutes later I get a call with a $2600 Estimate and no repair per what I asked for. I paid $190 to get my car back since it was being held hostage. Said I needed brakes and rotors for $600 when I have no problems with the brakes and no noise, also had my wheels off 2 months prior and knew my brakes were fine. Said my oil pan was leaking oil yet oil leaks at the camshaft cover dripped down to the oil pan. Another $500 to fix the coolant leak I said I will fix another time. Waited a couple of days and spoke to service manager told him K worked as a tech/shop foreman at a GM dealership and k new what I was talking about. After a couple of minutes the manager got upset and kicked me out because I asked for my money back. Referrals being sent to BBB and New York state attorney. read more

I'd choose a different dealership. Why? Because yesterday I spoke with Christina in "service" 3x asking about their Transmission Flush and Filter replacement. I asked if they used BG products and that they had time this week, I double asked her on the phone with my wife listening to our conversation on Speaker. She quoted me not once but twice $229.95 plus tax to replace Filter and do complete fluid flush on my 2010 Silverado. I even asked her a total with tax included $250. Plus change. I'd called around 7 different locations, 3 dealerships, shops and a transmission shop. Paddock and transmission shop were the highest. I chose Paddock the were $30 dollars cheaper. Plus I've got a Chevy vehicle and they use BG for the flush. I made the appointment for this morning Tuesday at 9:45 moved my schedule around, missed work and drove to paddock the 7 miles there early for my appointment. To only have them tell me this Christina messed up and the total for both was over $600. Then they got the service Manager try to discount it a little to over $400. All he said was I'm sorry, but that's the best I can do. Really? I wasted 45 minutes there for them to tell me they were recanting want she said. So I wasted time calling, talking, driving and sitting at Paddock. Just so they could say sorry we can't do anything except discount it a little. How about do what your trained employees quoted and scheduled a 1st time customer. Now I've got to waste more time going somewhere else! I'd save yourself money and headache avoid them. They clearly don't care about their customers, word or customer service. If I could give a negative 5 stars I would. I'm moving across the country next week and now have to scramble to find a different place that has openings a day later. read more

Thank you Paddock Chevrolet, Jeffry Wasik, merissa and Franco. We came in with our 80 year young mother to find out about leasing a car. The best experience we've had at a dealership. Everyone was super sweet with her and patient. My husband and I are looking for a new car and when we get back to Cali we will be going to our local Chevy dealer and pick out our new car. Thank you again Hattie, Reginald and Laurie read more

I bought a chevy trax from paddock about a year ago for my wife. Was pressured into buying a extended warranty that I really didn't want, I expressed my desire no to purchase one and the finance department wouldn't take know for a answer. I never had much luck with extended warranties and still haven't to this day. The finance department told me that the warranty would be bumper to bumper coverage. I was assured I wouldn't have any problems Because everything is covered. And even with good credit I was going to get Screwed on interest unless I agree to purchase the warranty. I was at paddock s service department on 11/17/20 due to a check engine light and the service department told me that the work needed wouldn't be covered under the superior warranty. I tried to plead the situation to management and was given the brush off. On 11/19/20 went to a service shop directly across the street from paddock. And had the car repaired at was treated far with far more respect than I was treated with from paddocks service department. I truly wish I would have made a vehicle purchase from West herr instead. If you are in the market for a new car use extreme caution before Going to paddock chevy! Jesse w read more

took my car in for warranty work on catalytic converter. was told it was still under warranty and needed to be replaced. yet after charging me the diagnostic fee and clarifying that it was indeed the converter wanted to charge me $3000 instead of submitting the warranty info to GM. I had the converter replaced aug 2020 at paddock for same issue yet this time they found a reason not to cover warranty. its a faulty part that I've did a lot of research on yet manager is trying to blame upstream o2 sensor. complete b.s. do not buy from paddock nor even bring your vehicle there for service it will cost you money before even pulling in. read more

Drove 2 hours from Rochester to test drive a vehicle that a woman on the phone said was available. On arrival Tony told us that the vehicle had been sold last night. No similar vehicles on the lot to test drive. Very disappointed. read more

Had an appointment Sat @ 10:00 that I made online via chart through Paddock's website. Salesman was not in despite 2 emails sent to me. Ok fine, stuff happens. Waited a bit for a new sales guy. I had a price in mind and looked at a vehicle to lease. Vehicle picked to drive had brake issues (a new vehicle mind you). Not the salesman's fault, but someone is dropping the ball. Then I was bounced around to 2 different seats for the sales discussion. Never once offered coffee or water. Trade in offer was an insult - $450.00 Lease price came in over my budget . Thought I may come back at 4 with my husband. Salesman was nice enough but clearly the dealership guidelines directed our negotiation. Had a 2:00 appointment the same day at Northtown KIA. What a difference! Short wait, beverages and COOKIES offered. No bouncing, felt like a priority. Vehicle lease price was below budget and my trade in was valued at $1650. Needless to say there is a KIA in my driveway today. :) read more

Won't do service sales. Do not recommend it, management isn't great they are rude and disrespectful their service hours are not convenient and their sales people don't have much knowledge. read more

I had a great difficulty having a deposit returned notwithstanding there was no written contract/agreement. I had to enlist the credit card's bank to obtain the return of funds. read more

I received an email from Duane Paddock and I had a couple of questions on this email so I emailed him back. I still haven't heard back from him. Seems funny how he can send the email but he cant reply back. I guess he didn't want my money. I have bought many vehicles from Paddock but wouldn't buy another one. Service and Sales Dept is going down the tubes. Once they sell you the car, they don't care about you or your vehicle. read more

We have a 2013 Equinox that was bought at Paddock. Up to last Thursday the vehicle was worth about 6,000. While driving, the car began to lose oil. We took it immediately to our mechanic. He said the problem was due to poor design by Chevy in placement of the rear oil bearing. In extreme cold they have an issue with frezzing up. Chevy has recalled some models for this problem, but not our model yet. We called Paddock, hoping they would help us with contacting Chevy and probaly purchasing a new Equinox. Customer service, Chuck, returned our call just before we were going to Paddock. He was disinterested in our problem and more or less said tough luck. All we wanted is for them to contact Chevy to see if they would help with some of the cost of the repair or be fair with a trade in value of the vehicle. Guess Paddock has so much business that they can turn customers away.. read more

Could I please give them a zero? First back in 1994 I was given the wrong new car (yes you read right) the owner Duane Paddock negotiated with me on the car and we did manage to work out a deal. Still walked away vowing never to go there again though. Fast Forward to 2010 - My husband, against my advice buys a used car from there. Have had nothing but problems. We purchased an extended warranty and took it in for repairs two weeks ago at a warranty deductible of $100.00, the service techs are "SUPPOSED" to do a 22 point safety inspection, however if they had done it, the vehicle would not be in for service right now, because they would have found the "new" problem when they did the inspection. Now we are considered emergency service and they will get to the truck when they have a chance. They have the worst service dept. of any dealership I have ever dealt with. EVER. PERIOD. DON'T GO THERE....NO MATTER WHAT. read more

The cars are alright and some of the people are nice. Pretty much any time I've brought it here they forget to call me to tell me it's done. The "first come first serve" service is anything but. They take the first car they see, I had 2 cars served before me who came after me after being promised "don't worry we will see you first we are just moving them up". They're pretty I enthused about being there and they show it. I'm not going here anymore, I've had nothing but problems and inconvenience. read more

We were trying to buy 2- yes 2 vehicles here. We walked in just before close on a rainy cold night and a salesman - Greg Johnson- took his time and ran around the three buildings to help us out. He was very nice and attentive. Unfortunately after the deal was done and I went back to pick up the cars some other staff were quite. unpleasant and we cancelled our dealings. I feel awful only because Greg was so helpful. The prices seemed fair. They had a nice variety of stock. This is a guilt inspired review. Sorry Greg. I hope yelp stops pulling reviews- the uncounted ones seem like the most honest! read more

If I could give Paddock a negative star, I would. We went with Paddock because we thought they were a reputable business but found that was far from the truth. Our salesman Mike was fantastic. He answered all of our questions and really was a pleasure to work with. We purchased the car on a Friday and were set to pick it up the following Monday evening. Late Monday morning, I received a call from Corey the finance manager stating that he just sent me a text message and that he needed the confirmation number from it. The message I received was from Capital One and I had deleted it because it was for a BuyPower card and I was not in the market for a new credit card. He told me he needed that number and he would resend the message. He then called my husband and asked for the authorization number from the text message he had sent him. Seeing we had only briefly discussed an auto loan with this man and that he was calling from the dealership, we assumed that this was for our loan financing and gave him the authorization numbers. We picked up the car that evening and everything was fine until we received 2 BuyPower Credit Cards from Capital One with SEPARATE accounts (although we cosigned on 1 loan for the car). Each of these cards had a credit limit of $5000. When we called the dealership to find out why this happened, we were told that they do this for everyone and to just "cut them up" if we didn't want them. Apparently they don't know how credit scores work. The general manager called me and tried to find out what was going on. He kept on insisting that an auto loan and the BuyPower credit card had nothing to do with one another and that everyone that is approved for an auto loan is pre approved for this Capital One card. They are obviously 2 separate things but when your finance manager calls you and tells you that he needs the authorization code for "the car", now they are not so separate. My issue is that I was never given an opportunity to "opt out" of these cards and they were opened without our knowledge or our consent. We have taken this to the NYS Attorney General, the BBB, and the Kenmore Police Department. Buyer beware... The finance managers have your personal information and apparently have no moral objections to using that information to open credit cards for you, in which we can only assume they are given some sort of incentive from the company for doing so. UPDATE: After receiving a response from the NYS Attorney General, we were informed that Corey Schachter got $100 incentive for each card he opened. Beware. The finance managers working for Paddock do not care about you or your credit. You are nothing but an opportunity to make a quick $100. read more

I travel and work with dealerships all over. Paddock Chevrolet is a pleasure to work with. There are no harder workers out there. The customer is put first and Paddock delivers the goods. No wonder they are the top Chevrolet passenger vehicle sales in the country. read more

I own a 2009 Traverse That needed the timing chain replaced at 20,000miles and at 40.000 the transmission. That is alot of repairs on a $39.000 car. I called GM and they offered to pick it up and tow it into Paddock. When it arrived someone from service called me and asked why I brought it there and why didn't I take it to where I bought it from. Gm said they would have it looked at and gave me a claim #. They agreed that there would be something they could do. I had multiple hostile calls from the service dept but was then told they were just waiting from the ok from Gm to fix it and they would get me a loaner. Two days went by and they called me to say I would have to pay for 5 hours of labor to diagnose the problem and then they would let me know if GM would help. I told them I was not paying for that and that 2 other repair shops had already given me an estimate for free. They offered to reduce it to 2-1/2 hours at $100 per hour. If I didn't pay them to fix it I should get a tow truck to take it out of there. They were going to tear it apart and make me pay for that and then tell me what it would cost to fix. At that point I would be at the mercy of a service garage that I already did not trust. I am being told by a GM mechanic that GM knows what is wrong with these transmissions and should be recalling them. It breaks with no warning and left me stranded in the middle of an intersection. He said he was repairing one a week. My $39,000 car with 40,000 miles on it is now being towed to another shop who has given me an estimate upfront.. Why did GM tow it in there if they were not going to repair it. It sat there for 6 days for nothing. read more

This place is very busy, so much so that it effects traffic on Delaware ave. Having a good salesman makes all the difference. I had a problem with my car shortly after I purchased it. After several bad experiences with service in the past I dreaded calling them to make an appointment. I remembered my salesman Brian B. said that if I needed anything at all not to hesitate to contact him. I had spent a lot of time complaining to him when I bought my car about how much I despised the service department. I pulled up and Brian greeted me at the service doors and pulled my car in for me. He got me a beverage and reading material :) He knew everyone in service and it seemed like they dropped everything they were doing to help us! He introduced me to everyone as a VIP and they all treated me like one. It was very cute watching him pretend to fall all over himself to make sure I had a good experience. Basically waited on me hand and foot. :) read more

Over the years of dealing with Roland in your service department, we gave established a rapport to the point where I trust him 100%. I know that he's looking out for me where my car is concerned. read more

Paddock damaged the undercarriage/rockerpanel of my car by misaligning the hoist while doing a routine oil change and tire rotation. I didn't find it until two weeks later and informed them even later than that so my expectations were zero. I asked for nothing and told him I expected nothing. Nevertheless, when I told Chuck about it he denied it and said I may have caused it. I repeated, "I'm not asking you for anything. I'm merely bringing it to your attention so that you can fix your process." So basically they called me a liar. How in the name of God can you expect someone to pay $100,000 for a Corvette and they can't even change the oil or rotate the tires? read more

THE worst car dealership around here. I can list things forever on here why but ill just name a few. Went to buy a Equinox that we test drove and the sales man said to come back on Friday to finalize the paperwork. When we showed, he says "OH sorry we sold that one already by mistake, but we have another one (w more miles ofcourse). Literally within a year of owning, had to get a rebuilt Transmission, and engine because of sludge (which GM knew about the whole time and offered to chip in half, wow thanks!). Still had to pay $2000. Now i bring it in for an oil change, thats it. And they replace 2 air filters without asking first for........$150. Filters i couldve got at Walmart for $20 max each. They couldnt just do the oil change. Car has been a lemon since the day I bought it there and they could not have cared less read more

I had such a terrible experience today at this service department. I had an 11:30 appointment and after waiting an hour I asked the service manager when my truck was going to be done and they said it wasn't even seen yet. I was given an excuse that the service guys were just coming off lunch and that the appointment time was just to come in and talk to someone. All I was having done was a NYSI!!! over an hour and a half wait just for a brand new truck to get inspected! Awful experience and I will not be returning. read more