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    Recommended Reviews - PacSun

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    19 years ago

    Helpful 2
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    Love this 3
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    ADORN Boutique - Westlake - Pura vida bracelets, rings and necklaces just in time for summer

    ADORN Boutique - Westlake

    (3 reviews)

    Westlake Hills

    My mother gifted me a shirt from here and I drove 45 minutes to exchange it because it didn't fit…read more(I was told there is not a return policy at all so I went in anticipating the bare minimum of an exchange). She originally said the shirt was outside of the 2 week exchange window and refused to exchange it and said "guess you'll have to regift it haha". Then I proceeded to get into my car about to leave then noticed on the receipt the shirt was purchased less than 2 weeks ago so I went back in to let her know then she changed the story and said that the shirt was purchased on clearance so it wouldn't be able to be exchanged. For a small business it's insane to have such strict policies that leave customers with clothes they hate or that don't fit. Their sub par Yelp rating is spot on with how they run their business. Way too much shopping in Westlake to deal with this kind of tomfoolery.

    They sell really cheap fast-fashion -- don't be fooled. I bought a dress from them on a Friday and…read moreupon further inspection, found that its seams were fraying like crazy. I brought it in the next Tuesday, unworn, with tags on, in the original bag, and with a receipt. The manager refused to give me a refund. Apparently, they have an exchange-only policy, but they won't tell you about it. They have a small sign posted by their cash register, but it's easy to miss. The manager wouldn't budge and didn't seem concerned about working with me. If they sold quality goods, I would have accepted the exchange, but I'm not in the market for a different piece of clothing that would fall apart in a month or two. Buyer beware.

    PacSun - menscloth - Updated May 2026

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