Everyone was professional and respectful. The entire event took exactly what they told me it would…read moretake. My salesman Eric (EZ) was fabulous, he came out to my house twice to bring items relating to the purchase. Great place to purchase a new vehicle.

Frustrated with this dealership. Purchased a used 75k Tesla Model X from this dealership in…read moreDecember 2025 that had an issue or two to the car that they did not disclose prior to driving to the dealership that they knew I was 3 hours away. Dealership promised to replace the part with a due bill but sent a defective part and still has not replaced. Prior to the purchase the dealership was responsive but now not so much. Would never purchase from this dealership again. Hopefully they see this review and call to correct the issue.

They overprice used high mileage cars...their mechanics aren't certified..overcharge you for…read morerepairs costs that they don't fix when selling the cars..don't believe carFax is all made up and not true to their word...

We always have the best experience with them.. We bought 4 cars from them and have never been…read moredisappointed.. They are the best !!!!

Obviously nobody's looking at Yelp anymore. Went to Madera Auto Plaza with a friend to buy a car…read moreand found out that they sold a car to him previously with a salvage title which I don't know if it's even legal but was definitely not disclosed to him! The owners and operators/"salesmen" of Madera auto Plaza are beyond fraudulent. To have a dealer license in the state of California you are fiduciary/responsible and these people should be in prison for their thievery. I will be advising my dear friend how to sue Madera auto Plaza in court. They are already in touch with a lemon law firm.

Got a car recently and got a great deal! Alignment was off so they helped me take care of it for…read morefree within my 30 day warranty. I was in a money situation he even offered to help me through it! Thankful for their help.

I would like to warn anyone who is considering purchasing a vehicle from Madera Ford to think twice…read moreabout it. My initial truck buying experience with Madera Ford was actually fine, which makes what happened afterward even more frustrating. At the time of purchase, I ordered a safe for the truck that wasn't available yet. They attempted to install it twice, and both times they showed up with the wrong part. After the second failed attempt, I asked for a refund of the $400 I paid. They agreed to issue the refund. Separately, there was a defect in the paint protection on the hood. The dealership agreed to cover the repair and told me they would send a check so I could have it fixed locally. As of today, I have received neither the $400 refund nor the check for the paint repair and I have been COMPLETELY GHOSTED by not only the salesman Mitch Riegelhoth but the finance manager, Matt, the General Manager Shaun Keenan and even the owner Lak. I have: * Reached out to the original salesperson Mitch Riegelhoth multiple times over the last month. He will not take my call or respond to my text messages. * Spoke with the finance manager Matt on 3/31/26 , who promised a callback the next day (never happened) * Spoke directly with the GM Shaun Keenan on 4/1/26 , who said he would call me back the same day, he never did. I left him another message on 4/6/26 and he never called me back. * I sent a letter on 4/8/26 to the owner, Lak Brar because the dealership would not give me an email address to reach him. In the letter I explained how I have been treated and even included screen shots from Mitch telling me I would be receiving these payments. * NO RESPONSE FROM ANY OF THESE PEOPLE. I WOULD STRONGLY ADVISE YOU NOT TO DO BUSINESS WITH THESE PEOPLE. This is not about a complicated issue -- it's simply about honoring commitments that were already agreed to. The lack of accountability and communication is unacceptable. If you're considering doing business here, just be aware that once the deal is done, getting follow-through on anything afterward will be very difficult. Dan Mueller Recently ripped of by Madera Ford!!!

I do not recommend Madera Ford. I drove my Flex to their service department to get mt electric rack…read moreand pinion calibrated, as well as the wheels aligned. After a few hours they charged me for both services, but said the alignment guy could only get it close. It was no better than it was before I brought it in. The calibration didn't even work. The car had a U0131 code. Lost communication with power steering control module, as well as "service advance trac" warning after the so-called calibration.The car still drifted to the right, and the steering wheel was crooked when driving straight. They knocked $100 off of the $149 alignment, when they should not have charged anything for it. The next morning I drove to America's Tires for an $89 alignment, which they did perfectly. Their alignment guy might need retraining. I took my car to Razzari Ford in Merced, and they calibrated it correctly, and all codes, and warnings went away. I was told whomever calibrated it the first time did it incorrectly. I will never set foot in Madera Ford again. They must hire through Bums R Us.

The Sales team is just fine no better or worse than any where else. However saying that go…read moresomewhere else equivalent sales but Madera's Finance department is the worst. That lady is in over her head. There service department is slooowwww oil changes should not take 2-4 hours. In other words go somewhere else.

This place is terrible. I bought a Ram Truck from their sister store in chowchilla and got the…read moreextended warranty. The sales rep told me when I bought the truck that they would fix the broken tailgate trim piece for free at their other location in madera. So I scheduled an appointment for a few weeks out and when the day arrived I showed up, on time. I waited, 5 hours. For them to complete nothing and tell me they lost the piece and it had to be reordered. Not to mention, several people with Toyotas came in and out of the waiting room. They prioritize Toyota, not their clientele. Do not buy from this dealership or get extended warranty unless you have spare time to waste on the weekend, if your vehicle needs fixing. 0 stars.

Give us a refund? Took the truck in for engine light…read morediagnostics of 5 or 6 codes. A week and almost $900 later it was "ready". The truck barely made it home, overheating, warning light, and when checked, over 20 codes! My husband now has to repair whatever they didn't do right. I only had him take it in because he recently injured his ribs working on it, he's 70, bones break easier, and now he has to risk that AND pay for a rental so he can go to work, another 250/wk. And no we didn't tell them to come get it. No way he will allow his truck in that shop again, ever. Possibly no shops ever.

I've been a loyal customer to madera chevrolet and toyota since they were Shebult Chevrolet. I've…read morehad 4 different sales people that I bought cars and trucks from. Unfortunately they have a whole new management team that is rude and disrespectful. Adam must be on something. He was very aggressive and did not care about customer loyalty or the businesses image by the way he carried himself. He didn't think I could buy a $68K truck with a $25K trade in and $30k in my pocket. Blackstone Chevrolet sold me a $74K truck with no issues. My loyalty now belongs to them. Thank you Adam for saving me money.

I am writing to formally express my concern regarding my recent experience with Madera Toyota…read more We traded in a vehicle approximately seven months ago and were under the clear understanding that the transaction was completed and all financial matters were settled. It is very concerning that after this length of time, we are now being contacted and told that we owe additional money. This was never previously communicated to us. In addition, the person who called us regarding this matter was extremely rude and unprofessional. The way we were spoken to was unacceptable and added unnecessary stress to an already confusing situation.

Made an appointment for an oil change for a promotional price of $37 and also asked for tire…read morerotation. They talked me into purchasing an oil change/tire rotation package for $233 for 3 oil changes and 3 tire rotations. I didn't want to use the purchased package yet (because of the promotional price). So I left my truck at my appointment time and went to lunch. Came back a couple hours later and it wasn't ready. One hour later I went to check and the truck had in fact been sitting ready. I went to pay and they only charged me for the oil change. Asked about the rotation and they didn't do it. I was so upset I asked for a refund of my $233. It's been a back and forth (mainly me communicating because Glory Hernandez doesn't bother to respond. When she did she said my refund would be issued in two weeks. It's been since February. Now the end of April and I still don't have my refund and she still has not responded to my two emails. Extremely poor customer service and a don't care attitude from this supposed manager.

I went by to look at this beautiful GMC sierra 2500 I had seen online. I drove an hour from Tulare…read morejust to look at it and if I liked it, to see if we could talk numbers. Wasn't given even the time of day. I found a set of keys outside on the bed of a truck and decided I'd walk in to give it to them. As I walked in I made eye contact with two salesman who were talking to each other on top of a floor vehicle and as soon as I made my way over they dispersed and walked away from me. I felt very disrespected and would not recommend this place to no one. They were incredibly rude and dismissing.

Horrible on both sides of GMC sales and especially service, they don't answer phone calls or return…read morevoicemails. They don't call with updates of vehicles in service unless you do. They wasted my time by "forgetting" my vehicle was ready for pickup and not leavening my keys with sales. Save your time and money here choose another dealership,

I've been going to GT for years and the owner Tim always takes care of my automotive issues. Plus…read morehe honest to the fullest

Honest, reliable! Good people! I live in Stockton and drive two hours to see them. They are true…read moreblue by the book. It is worth 4 hours round trip driving for me. That should say it all!

I've updated this review and given them 4 stars due to their swift correction of their mistake. If…read moreyou're willing to put in the time and pay attention to every detail, this place will get you a good deal with responsive service. I traded in my vehicle on March 13, however they did not take over my loan until March 30, forcing me to pay my monthly payment of $237.18. When I called them about it, they said to call my lender. I did, and my lender said it was Madera Auto's responsibility. When I tried calling Madera Auto back multiple times (after 9am on a weekday), they did not answer and their voice mailbox is full. Very disappointed with this dealership. After 3 phone calls, Adam was very helpful and promised to send me a check with the money owed once they receive the title transfer from my bank. I am hopeful I will have a positive follow up to this review.

I went to buy toyota pick up Sale price was $32480…read moreI asked for 32000 Agent Gary told me price will be 3300 including everything like sales tax and DMV fees out of the door 33000 I agreed And I insisted that I don't want to pay for anything extra I while I was signing contract I asked for hard copy Ricardo finance person said no everything this is on line I told again it should be 33000 I signed the contract I didn't receive the contact email until I kept asking until 16 days after Then I saw total price $44000 I was surprised and I called and talked to Gary He said out of the door was 33000+ $. 50000 down payment He never said out of the door is 38000 I got scammed big time I got charged extra for GPS and other expenses more than $4000 My advice is Always make them print the contract and let them explains ti you before you sign and agree