READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

After receiving our most recent billing statement for basic cable and internet service, we decided…read more$250/month was outrageous and not worth the cost going forward. I contacted customer service and the very friendly and helpful representative was able to drop our basic cable and set us up on an internet only plan. Our wifi modem was out of date, so she found a nearby store where we could pick one up when we dropped off the old modem and cable boxes. She gave me the store hours as well, which leads me to the review of this particular store. We walked in and were greeted by a man at a podium checking people in. I told him why we were there and he put me on the list. There were about 3 people ahead of me. They had about 4 employees helping customers, so the waiting was only about 10-15 minutes. Not too bad for a Saturday morning. My transaction only took about 5 minutes. The employee, I think his name was Austin, was helpful and efficient. He was able to get me the updated modem I needed for our new plan, and we were on our way. Once back home, we set up the new modem. It was fairly simple through the Ixfinity app. The customer service representative suggested we set up the new modem with our old modem name and password so all our current devices would reconnect automatically. That was a genius suggestion! Everything reconnected with no issues. We are all set up and don't miss our basic cable one bit! Nowadays we stream most everything we watch, so we'll be enjoying the extra $150/month in savings. I'm giving them 4/5 stars because I think their basic cable prices are absolutely ridiculous, especially with all the streaming apps available now, some even offered for free! I was happy with their customer service personnel though.

Expensive cable service. Salespeople are arrogant and uncaring. Perks for new service but not for…read moreloyalty of customers. If you "bundle" everything you're at the ever rising prices of Xfinity/Comcast.

Steve, the general Manager helped me right away. He was able to fix my phone in minutes. I'm so…read moregrateful for his help as I needed my phone for work. I highly recommend this particular Verizon store.

LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

Herman and Craig are amazing guys... They run probably what is the last human-centered Internet…read moreservice and email service in the Portland Oregon area. If you call them, you will get an actual human being in the same city... Portland. They do not farm out their Tech Support to giant phone banks overseas. I have to admit I didn't realize email was so complex until I started calling Craig at 8Vanet... I've learned a lot about email and how it works, and webmail also.

This provider is exemplary. Their customer service is amazing with quick response times and…read moreclearly explained answers. If you have been frustrated with internet communication services, just try Hevanet and you will find out how things should be done. I do not work for them, but continue to be impressed with their quality of service after many years contracting with them.

I was an early Europa customer when the Internet was still new. Circa 1992. Colby and Zilbauer did…read morea good job supporting customers in an ever-changing technical environment. I am probably the last of the original Europa customers who still has an account. Europa was bought by Pacifier many years ago and the Owner/Founder of Pacifier did not share Europa's passion for reliability and excellent customer service. The Owner of Pacifier bought Infinity Internet and changed the company name to IINET. All of this growth and various acquisitions did not do anything to improve customer service or reliability. If anything, it steadily got worst. A LOT worse!!!! Infinity Internet was bought by EasyStreet Online services a while back. As amazing as it seems, the experience got WORSE under EasyStreet's management. SPAM increased by a LOT. EasyStreet sent a notice a while back that basically said they were not interested in the single user, residential DSL/dial-up business.... and that's been pretty obvious by their miserable performance. If you e-mail support, you will NEVER get a response..... EasyStreet used to be known for it's amazing customer service. Those days, under this new management, seem to be gone forever.

I used NWLink for internet sevice in 1995. Infinity Internet bought them out and I stayed with…read morethem until July 2006 when I left Seattle for Boston. In that time I estimate I paid them over $4000 in fees. I was a pretty good customer for them. Fastforward to 2013. A debt collector just put a heinous mark on my credit report alleging they are seeking money for Inifinity. I called Infinity and they say I never cancelled my service and so they sold my last payment due ($67) to the debt to a collector. The Infinity employee I spoke to said the debt collector likely waited until now so they could increase the money owed through charging interest. The bill totaled $105. The best part? Infinity waited so long, the seven year period would be past for it to blemish my record but they reported it as due December 2007! This is totally false. They would not budge on helping me clear up the date and I ended up paying everything to clear up my credit score. Avoid, Avoid, Avoid them at all costs.

After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated…read moreservice three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

ZERO STARS. One of the worst stores I have ever been to in terms of customer service. No employee…read morein interested in provoking customer service and fixing n illegal overcharge. Everyone is passing the buck and "waiting" for the manager who is always conveniently "out". Avoid this store and this carrier like the plague. Zero customer service. ZERO.

We went into the store and there was 1 person ahead of us. Several employees just walking around…read moredoing nothing. More people come in at this time about 5. We waited 30 minutes and still did not get our name called. They helped a guy who stopped an employee and ask a question who came in after us and a gentleman who came in after us to pay his bill. Worst customer service ever! We wanted to upgrade our service... lost revenue

I am an engineer so I understand the tech, and we have all heard the complaints about Xfinity…read moreservice. I can not support the claims based on the service I have received from the Vancouver WA store or service personal, always quick and accurate. Also the corporation itself is being a true and positive member of the community at this time by giving unlimited internet to its customers and free hot spot access to everyone at a time when affording the cost may be hard. THANK YOU XFINITY

absolutely fucking horrible was on the phone for two hours with them. Had to talk to AI chat bots…read morethat didn't even understand what I was saying and all of that just for my problem, not to be solved and now I have to wait 3 to 5 business days to have Wi-Fi. horrible prices as well.