First, the positives: beautiful, nice, spacious and well-equipped facility, pleasant staff. The appointments are easy to schedule and/or reschedule. I really wanted to love this place but, unfortunately for me, $300 and three weeks later, I left the place with new pain and new issues.
I came to PacificPro with some glute muscle imbalance and practically no pain. After 3 sessions, I left the place with a new right leg sciatica pain that I hadn't had prior to starting physical therapy.
While I realize there is a lot of uncertainty and variability in how different bodies respond to treatment, Kylie's approach felt overly aggressive and risky. During my second session, after I said I might not continue PT, she gave me 10-12 challenging exercises just to "test" my body and make sure "I am ready" to be discharged. So, we went from basically no activity to almost everything available on the PT menu. The loading was not progressive or controlled which unsurprisingly caused the flare. When I came back the next week and told her about the pain, I was met with, "See? I told you!" and, after some tissue work, continued with some old + new equally challenging exercises which pushed me overboard causing new deep and sharp pain in my glute and down my leg. It's been 9 days and I am still in moderate pain, unable to drive.
Even though I am not a medical provider and this was my first encounter with a PT treatment, I had envisioned that treatment and strengthening should happen progressively and should not cause new pain nor further reduce mobility and function to the point where I am unable to do things that I was able to do before the treatment. Kylie did call and offer to continue to work on my painful area, but I had lost trust due to the decisions she had made in the two weeks prior. read more