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    Pacific Western Agengies

    5.0 (1 review)

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    7 years ago

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    Best Buy - Seattle

    Best Buy - Seattle

    2.1
    (407 reviews)
    12.1 mi
    $$

    Huge shout out to security. The hard working security, given the nature of Northgate and the high…read morecrime rate hold things down. I've had a change to chat with security staff at the front and some, former military are super caring and kind. I feel super safe around northgate. Given the fentanyl and crime rate in the area this extra level of safety reassures me. The store is always clean and well displayed and the staff are knowledgeable. I think this store attracts a specific personality type and I noticed that some staff focus more on the specs of an item rather than focusing on the customer. It's hit or miss. Having come from sales and the service industry, I think that the emotional iq aspect could improve. I'm not giving this location a bad rating. I hope that my feedback can serve as a learning opportunity if you want. For example, I often have to find an associate to find something if there isn't one at the front by security. Sometimes, the staff will speak as if I am knowledgeable about tech and I hope the staff person can ask me what my knowledge of tech is first before processing. Value is fine. The Best Buy regional number gave misadvised me and I the staff seemed clueless at this location. I still like shopping here and they randomly have a good selection of toys.

    I don't know who at the corporate level at Best Buy thought that eliminating customer service was a…read moregreat idea. To me, it seems like a perfect way to go bankrupt. Based on my recent experience with Best Buy, I foresee that coming. I intended to purchase a Bose Smart Soundbar at the Northgate Seattle Best Buy. I called Best Buy, only to be connected to a completely frustrating and useless AI assistant. It took several requests by me, and several unrelated responses by AI, to finally speak with a human being. I asked that human if a particular model of the sound bar was available, on display, and set up for listening before making a purchase at the store. I was assured that the store had the sound bar set up. I asked the customer "service" representative if she was absolutely certain because I didn't want to drive 15 miles to get there and find out the product wasn't available or set up for demonstration. I was assured it was. When I got to the Northgate Best Buy I found that there wasn't a display model set up. The model in which I was interested was sitting in box on the shelf. I asked the sales person how difficult the item was to set up. "Really easy!" I asked if it could be set up so that I could listen to it before purchasing. The answer was "no." I was encouraged by the manager to buy one of several other models that were set up. When I explained that I was told by customer "service" that the sound bar WAS set up for demo, the in-store staff told me the call center has NO connection whatsoever to the stores. When I asked if the store had a direct number I could call in the future I was told "no." There's only the call center. That would explain why the call center rep sounded like she was based in India. The lack of customer support is appalling. The inability to speak with a store employee by phone is equally appalling. I decided to purchase the sound bar I want from another retailer on line. If Best Buy believes that its customers don't need customer service, then the retail chain doesn't need my business.

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    Pacific Western Agengies - electronics - Updated August 2026

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