Mary Wadsworth/Wallen Manager of Pacific Sleep Tech in Aiea, HI is very rude, disrespectful, no compassion with an accent. She was on speaker call with my husband who his parent heard her very mad and rude to my husband for canceling his sleep study today due to a family crisis. I called her explaining to her about being respectful to patients and not to yell and be mad and rude. She said she was not but after reading all these reviews I don't know. I asked to speak to the manager, she said she was. I asked to speak to the owner she said she is. I then asked for owners Mr Jose or Mr HitoshiI she she needs a reason why, I replied it's regarding her unprofessionalism and maybe because she has an accent she doesn't realize how she is coming across to patients. After numerous harassment calls from Mary Wadsworth I called the cops and filed a complaint. HPD said to block her calls which I did and to ignore her. I've worked with this company before. Mary should not be a manager and the owners should read these reviews and assess her. Mary if the job is too hard for you leave and be at peace with yourself, it maybe too stressful. read more

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My only complaint was the difficulty I, and another person, had finding the office in a building where Suite numbers aren't in order and make no sense. The place is in the rear near the middle of the building, up a few stairs The tech was a nice guy and of course they recommended HIPAP, which I hope is better than CPAP. Apparently air pressure drops when you exhale, so you're not blowing in the wind. Not the answer, my friend. The rude security guard, at 430am, wouldn't let me wait for my cab where I could be seen due to issues with traffic flow - when there was NO traffic. No report, which is frustrating. read more

The front desk hesitated to fax my documents and questioned my documentation. In the future, I will not recommend this facility at all.

I jus t felt the need to give credit where it is due. As a vet with PTSD, my nights can be pretty violent. My tech (sorry my memory is shit) I think his name was Jackson? Anyways, he was awesome! These guys work hard and I totally appreciate it!! Thank you! read more

It wasssssss the best sleeeeeeeep I everrrrrr gotten in years. Great staff. Crazy wires all over the place. Care greatly for me.

Walls between sleeping rooms are paper thin. Conversations in adjacent rooms are heard easily. Pack patients in like Sardines in a can I don't know why it was necessary to arrive at 8 PM. I have been ignored since arriving and its now 9:30 PM. I finally just up and left after being on the premises for two hours and completely ignored the entire time. They weren't even surprised when I left. I bet it happens to them all the time. Bathrooms are communal, which is poor if like me you need to get up a couple times a night to pee. A very poor experience, totally unprofessional. They have too many patients and not enough trained staff to handle the workload. Believe it or not the one across the street is actually worse. I have been to both. read more

Pacific Sleep Tech - Sleep Study Room - Sleep Specialists Near Me - Aiea, Hawaii

Was really nervous about my sleep study but the assistant Marisel was so friendly, professional, and explained the whole procedure and made me feel at ease. The room was quite, cool, and comfortable. I was able to fall asleep very quickly. I recommend this place to anyone that needs to get tested. read more

Pacific Sleep Tech - Sleep Specialists Near Me - Aiea, Hawaii

They are lucky to get 1 star and that is because you have to put at least 1 anyways this place is very unprofessional and the manager in this office is very rude and yells on the phone I was referred to do a sleep study but I refuse to go there please if you have children that need a sleep study done find another facility the Doctor here should be aware of this manager behavior UNPROFESSIONAL read more

My son is scheduled for his sleep study on Sat, 9/30/2023. @8pm. Today, his PCP called me informing that Pacific Sleep Tech have been trying to contact me numerous times but they can't get in touch with me. So when I checked my phone, I had a missed call from them @ 2:27pm & 2:30pm to be exact & also there was a text & a voicemail within that time frame. I didn't get to read or listen to the text/message but called them right away after talking to my son's PCP. So at about 4pm, I called the facility, telling the lady on the line (I wasn't sure her name but it could be Mary) that I was calling to confirm my son's appointment. Unfortunately, she said the appointment was already cancelled because I didn't call before 3pm & that the next appointment will not be until Jan 2024. That pissed me off because we waited for this appointment for about 3 months. I tried to explain to her that how can you expect someone to be calling you back within 30min. Not everyone has their phone with them all the time. She also said that they were trying to call me yesterday but I did not received any calls nor text or voicemail from them. It was just today @ about 2:30pm. Made me more upset when she said they were also calling our home phone. Our home phone that was disconnected couple years ago. I work in a doctors office & we have been referring our own patients to this facility for many years now. From what I have experienced, I wonder how many of them ever had to go through any trouble. read more

Was the last person to check in and first person to check out. Great privacy. Didn't see anyone else being prepared which was great. Leo was very informative as to the details of this visit. Staff was very friendly and able to answer questions regarding visit. read more

worst place to get your sleep studies done! the worker are very nice but the manager is the worst! the doctors of this clinic needs to replace her cause she makes them look bad! read more

After being referred to Pacific Sleep Tech to do a sleep study for my doctor, I was a bit nervous. What is a sleep study? What are they actually going to be studying besides me sleeping? All these questions ran through my head as my appointment came near. Let's talk about location real quick, you know that newly developed parking lot that's right next to Waimalua shopping plaza (home of Office Depot, City Mill and Safeway)? Yep, that's the Mary Savio building and that's where you will be heading to. Parking isn't free so make sure you bring cash or card with you. On my first visit at their facility in Aiea, I got lost. Their facility is actually located on the outer part of the building facing the parking garage. In fact, after you pay for parking and make the slight right turn you can immediately park to the left and you will be right in front of their office. At home sleep test - The door is light tinted and locked, you will need to ring a bell. After all the typical medical paperwork I was greeted by Justin, my sleep tech. Justin explained to me that my insurance cover an 'At Home sleep test' which is a pre-test to confirm whether or not you have sleep apnea. I think this is great considering no one wants to be stuck with a big bill for a full sleep apnea test to find out that they don't have sleep apnea! That'll suck! The device is a huge watch looking thing that connects to one of your fingers and a little wire with a sticky thing at the end that you'll need to run through your top and paste near you throat. He ran through the device with me and provided me instructions on how to take it on and off, when to put it on and how to sleep. One big note is that if you do not return the machine on time or lose it then there is a big fine! So don't be careless. My at home sleep test when pretty smoothly, I returned the device the following day. The results actually came in quicker than the 2 week waiting period and confirmed that I had sleep apnea and that they will need to do a full sleep study. Sleep test at facility - About 4 months later I finally went in to do my full sleep study test (this was my choice because I wasn't ready). My appointment was easily scheduled for Friday night to early Saturday morning. When doing an over night sleep study there is a $2 paid in advanced charge to park in the parking lot. Emmanuel was my sleep tech this time around and was very informative and explained everything very throughly. The only thing he didn't explain is the sticky stuff he was using to adhere the wires / small pads to my skin. I have very sensitive skin and as the day went on I broke out on the areas where he had used that sticky film. I now have a very noticeable scar or discoloration right in the center of my cheek where the sticky stuff was. The facility is VERY clean and the bathroom makes you feel like you stepped into something from Good Housekeeping. They provide toiletries such as toothpaste, mouth wash, q-tips, shampoo and soap! This is great considering someone might forget an item or will be doing a study on a weekday and will be heading to work. Keep in mind that Pacific Sleep Tech does not distribute the tests directly to the patient, instead the results will be sent to your doctor within 2 weeks. read more

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Came here for my sleep study. My room was awesome, just like a room in a house. They tried to make it as comfortable as possible. The sleep tech was friendly. read more

That was quite an experience. Got there 2 hours early to find that the place wasn't in suite 106, it moved to the other side of a building. The parking lot was converted to a profit center charging $12 for the night. The person who opened the door told me I couldn't park in the parking lot I just got a ticket for, so I moved.. She put a sticker on the receipt... This was a VA referral, so, like every other one, I left the ins information off the form.. That made 2 people angry and they barked at me that they needed my social security number and insurance info.. I asked why, they said for Tri-Care.. I don't even have Tri-Care.. I just left.. What a poor reflection on the company. Instead of someone politely introducing themselves and explaining the form, I got the rudest woman... Oh, did I mention that they wanted me to fill out the same forms as they sent me in the mail? And that they sent me a form that was filled out for another patient with his PII on it?? Shady company only after the money.. Beware. read more

Friendly staff, very clean. Had to come twice because it was after 3am when I started showing signs of Sleep Apnea. Came back the second time, about a month later and the staff remembered me. There was a couple times throughout the second night I wasn't comfortable due to the mask and they came in and adjusted it for me. read more

I went for a sleep study test last night and my tech Was Delia. She was so nice and fast in hooking up all the wires! I had to wake up twice to use the bathroom during the night. All i had to do was call out that I wanted to use the bathroom and they were right there in my room to help me out. The bed was really comfortable and so were the pillows. They have extra blankets if you get cold, and the room is really clean. Some people took a shower after they woke up, but after I had my wires taken out, I just went home to take a shower. read more

We arrived at this Pacific Sleep Tech (downstairs of Mary Savio Medical Plaza) without receiving any greetings from the staff, I initiated by informing the person behind the desk, that my child is here for an appointment and stated the time. I learned later that they were behind time, but the person behind the desk never bothered to say anything about it earlier on, instead, they continued to preoccupy among themselves discussion about what they were going to eat, and another staff educating another staff about how some billers do not have knowledge of anatomy. After 20 minutes of waiting, another staff approach me asking for my insurance card and ID, I stated that we should have the information in the file, because we been here before, the staff who is seated behind the desk intercepted and told her to just ask if there were any changes to our information, to which I replied no changes (I don't understand why the person behind the desk, didn't ask these question earlier on-it took another staff to ask the question) she then directed us to go back to have for my child's weight and height, as we headed back, I could hear another staff (biller) speaking on the phone, about how one should not be sassy to be served right, basically "unprofessional talk" she took notice of me standing outside her doorway, and slam the door shut. In the meantime, the staff that was assisting my daughter couldn't figure out the measurement of height for my child and therefore asked me for it, the other staff seating behind the desk, whom I had past conversation on the phone with didn't make any effort to be approachable and amicable, when I made known that we rushed here to ensure we make it early or in time, only to wait one hour seems utterly unfair, she assured me when the person leaves the room, that it would be our turn, I noticed the person in the room had already left, but we were still waiting, it turned out that they transferred another patient in that room, so we were still left waiting, which turned out to be a longer wait, I realize it is a norm in some office to wait this long, but it would have been courteos on their part to be informed that doctor is behind time and will require a wait on our part, instead they explained that because a patient was late, it made everyone late, so what does that mean for those that come in early for their appointment? I also want to point out that the staff that helped with my daughter willingly offered to validate another patient that walked in, but they never bothered to ask me if I need validation, what does that say about their choice whom they want to serve? After a lengthy wait, we were asked to go in the room, then they realized we could not fit in the room and was asked to go in another room. After discussion with the doctor, and after months of waiting to have this appointment, the result of this visit is the doctor concluding that my daughter does not need the device, what a waste of time and effort, so in the end, my child is back to square one. I have to say that the origination of all this stems from an ENT doctor, who made the prescription but did not desire to do the follow-up. The overall experience that we had today match with the weather we're experiencing today dreary, wet, and muggy. read more