Are there negative stars? Yelp should start here. After reading the other 1 star reviewer, I have reinforced my conclusion that this business is full of incompassionate and incompetent employees. Myself, being a hospital employee, I expected the same high level of care that I provide others. But this was a nightmare (speaking of lack of sleep).
#1) Difficulty finding the place: I was told the suite number over the phone prior, but since I was at the directory I decided to look there. It was not where the directory suggested (long story short I was told the directory is OLD).
#2) Mean People: I called the office and a woman name Janelle told me to look for the "rainbow wall" to the right of the building. I looked around from the center of the building complex and I couldn't see it so I tried to get more information. She became quickly&extremely frustrated with me, started being short, sarcastic, and basically trying to hang up. I said, Is it outside by the parking lot to the right? She said "Yes". So I walked all the way outside and around the corner with no luck. She sarcastically said "Are you at the right building because I can't even help you if you're in the wrong building and you won't find the wall. " We confirmed I was in the correct building. I said, Okay what store are you near? I'm by Pella..."I DONT KNOW WHAT STORES WE ARE BY YOU JUST HAVE TO FIND THAT WALL!" Okay lady, how do you not know what other stores are next to your company??? So I said, okay let me try to find this place thanks for helping me. I again struggled.
I called back again and of course she's fuming. And I told her, I'm sorry idk why I can't find it, if you don't mind I just need some guidance to this place. And she said, "ITs inside. To the Right. " And we argued because I told her earlier I clarified that it was back OUTSIDE. Then I found the RAiNBOW WALL. It's a stupid banner of a sky that includes a rainbow, which is located in a dark hallway..... She reluctantly guided me the rest of the way, which included, "Then keep going." Which I couldn't figure out because it was either right or left. The response was, "Well yeah, then of course you go LEFT!" ....
#3) Bad Signs: I'm staring down the hall at what's supposed to be "OKAY You're right there". I only see 2 signs and neither of them say Island Sleep Study. One says Pacific Medical Supply... which when I come up closer there's a second sign in an unexpected location from all the other storefronts, says Island Sleep Study.
#4) UNORGANIZED: I'm now 10 min late. The worker comes out of her patient's room, is polite and looks up my appt and says its 10:30, not 10:00 like I wrote down. That was weird but whatever I'm finally here. She goes back to her patient and another man comes in for his appointment. I said, "When's your appointment?" He said "10:30." I'm wondering how this will work out since there's only one lady here. She finally comes out at nearly 10:45. She checks the man's appointment and she says, "Your appointment is at 11:00, not 10:30". OH MY GOSH! So everyone's appointment is pushed 30m! & No one called to tell us this.
#5) Uninviting: The place feels like a basement. A little messy. I'll show you a picture. I decided that this place is horrible from all angles!!!! How should I expect my test to be read accurately at this point? Going to cancel.
#6) Poor Management & Irresponsible: I call the main office, which apparently is not right in front of me at the testing site. And I tell Janelle I have to cancel. Of course she's nice now because she's losing a customer. I wanted to tell her it was because of her! I asked for her manager. Unfortunately she freaking IS the manager. Along with Karen. She offered for Karen to call me back. Karen did not call me back so... That tells you what kind of circus is running this business.
I'm going to Queen's. read more