I discovered Novis by chance in winter 2023 and decided to get a custom orthotic/insert made even…read morethough I was only visiting from the East Coast for a couple of days. Multiple phone tag attempts followed before the inserts finally reached me around two months later. The quality and durability of the orthotic was among the best I have ever had, though, and that probably was the key factor in leading me to give the business another chance when I was briefly back in the area earlier this spring. Unfortunately, the delayed shipping and prolonged phone tag situation has recurred and I still don't have the new orthotic over two months later. Hoping Caesar will get it together soon, especially where I had already paid a not cheap amount at the initial point of seeing him and being fitted for the updated insert.

The service and expertise offered by Cesar at Novis is excaptional. The orthotics he made for me…read moreeliminated the extreme pain I was experiencing. The attention to detail and follow up to ensure that the product continued to perform was emblematic of his skill and concern for customer welfare. I was grateful to have found Novis. S

I was experiencing pain on both of my heels and decided to go to the Good Feet Store and give them…read morea try. We were greeted by Brie Trenier, she was extremely helpful, knowledgeable and polite. After a thorough presentation and fitting. I ended purchasing the tree step arch support as the pain went away while trying the three step system. Thank you Brie for making my day painless.

Two years ago, I spent nearly $1,300 ($1,289.88 including tax) after being told that their arch…read moresupport system was highly personalized and specifically designed for my feet. During the appointment, the salesperson was very friendly and spent a considerable amount of time measuring my feet and explaining how these products would improve my condition. Based on that presentation, I purchased: Classic Arch Support - $449.99 Deluxe Leather Support - $489.99 Two Super Athletic Antimicrobial Inserts - $49.98 Two Arch Activators - $39.98 Lock Laces - $9.99 Brooks Adrenaline GTS 23 shoes - $130.00 After wearing these products for two years, I can honestly say they did not provide the benefits I was led to expect. Looking back, I feel the fitting process gave the impression that the supports were custom-made or uniquely tailored to my feet. However, I later realized these appear to be standard, mass-produced arch supports rather than truly customized medical devices. Similar over-the-counter arch supports are available online for a fraction of the price. I want to be clear that my complaint is not about the salesperson. She was courteous, patient, and professional throughout the appointment. My disappointment is with the company's marketing and pricing. I feel I paid a premium for products that did not deliver results that justified the cost. If you're considering purchasing from The Good Feet Store, I encourage you to research all of your options first, including much less expensive over-the-counter arch supports. I wish I had done more comparison shopping before spending nearly $1,300. Unfortunately, I feel this was a very expensive lesson, and I would not make the same purchase again.

I arrived to Dr. Sung's clinic just a day after rolling my ankle playing sports. He suggested we…read moretake an x ray to examine the extend of damage and I was pleased to hear my condition was minor. Nonetheless he remained diligent and explained the risks of aggravating the injury and long term implications. I was provided a clear and concise explanation on how to care for my injury to make a full expected recovery. Highly recommend you stop by for an assessment or if you need an honest opinion.

Dr Wenjay Sung is a wonderful doctor I have met after too many years of horrible doctors. He is…read morevery kind & compassionate. I went in thinking I only had 1 minor issue but because of Dr Sung we found other issues that needed immediate attention. Because of him it is truly believe that I was saved from having very serious complications Both Dr Sung's front office ladies are amazing. They make you feel very comfortable & welcomed This may be the office of a foot doctor but seriously you would think it was more. Thank you so much for taking care of me & also my son ^_^

The staff was just amazing. They made me feel very welcome and appreciated. The cleanness of the…read moreclinics are very important and the clinic was immaculately clean.

Sean has been working with my husband who has left sided weakness and uses a brace on his left…read morelower leg. Can't say enough good things about him and clinic staff. Not enough room here to write about how Sean has gone out of his way to help, including giving his cell number helping with insurance issues etc

I got my diabetic shoes at Crown City Orthopedic this year even though my doctor suggested another…read moreplace in Pasadena. This time I was happy they have a staffer that knows a lot about the diabetic shoes. I felt comfortable chatting about my foot issues with him. He ordered the wide size for me to help reduce rubbing. When I picked the shoes up I was delighted by the handsome look of the Anodyne dress shoes and the ease with which to put on as each shoe has an enforced heel so there is no need to use a shoe horn even though Anodyne provides one. My only lament is the shoes are not that thick at the bottom unlike Aetrex so I feel the floor somewhat . The rep ordered two sets of shoes of different sizes just in case. I am happy they made the effort to make sure I get the right shoes with the minimum number of trips. Also communication with the office has improved after they got the correct number to reach me.

Ryan was making new orthotics for my post-polio condition. While I waited he had my old pair glued…read moreback together. I could continue to function. Everyone else in my past, would take 7-10 days. ALSO all the shoes, tennis shoes, more dressy black tennies, and boots all fit so well and are stabilizing. GRATEFUL TO RYAN & all his staff. M & J

Best doctor anywhere no but and if about it the staff is very helpful and understanding when you…read moreget there

Receptionist hides from view and didn't acknowledge I was there. After 10 minutes I approached the…read morewindow and now she is there and I HAD TO CONTACT HER. She should be in position to see the front door and visually acknowledge client when then come in. Once I get my inserts I'm done with this place. Front receptionist needs some down to earth retraining on client relations and how important first contact is to a business. Hangers didn't review Yelp reviews because they must think their reputation stands for itself. Well this store on Fair Oaks needs a new receptionist

Dr. Griffin and her team are amazing! She was sooo kind and supportive when i first went in…read more She explained that the treatment will take about a year. She and her team took great care of me every time I went in. Thanks to her, I have normal looking toes again! Soo happy to finally wear sandals again and not be embarrassed to go to the nail shop. Once again thank youuuuuuu Dr. Griffin - you are truly awesome!!

My insurance company, UCLA Medicare Advantage Prestige Program identified Dr. Michael Avakian as…read morethe appropriate podiatrist to treat my feet (multiple broken toes) because I have bone cancer. He has stellar reviews. And I immediately understood why: he came himself to let me in the side gate next to the handicapped spot. He was surprised to see me with only one shoe. I explained that the pain was so severe that I could not get a shoe on my left foot and was wearing a Bomba sock instead. But from the moment I encountered the staff my " appointment " for which I had waited THREE WEEKS was a travesty. They had no record of my appointment (which had been made directly by my insurance company) nor could they find the materials I had texted to the office at their instruction 3 weeks earlier. It turns out, after a very unpleasant exchange that I had " texted " to their email address. They did, in fact, have it. Calls were made to the Medical group at UCLA (not the people who could help me) and finally I myself called the line reserved for Prestige plan patients (we pay a modest fee to the medical group to have help navigating the complex health system). Without reviewing my extensive records the representative (Brittany) could not help me immediately. I asked for a supervisor (Patricia) who for obvious reasons was apologetic but also unable to help. Since the staff had treated me like a criminal in the office--no appointment, no insurance, no right to be there (could it have been that they assumed only a homeless person would walk around with one shoe and one sock) I decided to leave and call my insurance company from home. Dr. Avakian, who had heard the entire saga from his office, followed me out to the street to apologize. He seems like a kind and competent man. But his staff is rude and careless. At home I was able to reach my regular navigator, Andrea, but my appointment in Westwood is not until January 2! By then my ties will either have healed or dropped off. This is the fault of modern healthcare not Dr. Avakian. His staff is a serious obstacle to getting appropriate treatment, but I am confident that if you can tolerate their rudeness your reward will be a capable and thoughtful podiatrist.

I underwent physical therapy sessions following knee surgery…read more Chris was friendly and very helpful. Six months later, I am pleased with my recovery. I continue to do the exercises Chris taught me three times a week, and that is likely why the twelve sessions covered by my insurance were sufficient.

I had high hopes at first. Unfortunately, many points led to…read moremy disappointment: The physical therapist is experienced but after the first two times of orientation, you are left alone trying to stimulate yourself in doing the drills which is quite difficult to do while the pt assistants are not very involved except for putting the warm and cold compresses. I felt let down

I just returned from my orthopedic appointment, and I had a wonderful experience. Firstly, I was…read moregreeted by Joanna, who did my intake paperwork. I was on crutches, so she brought everything over to me, and she asked me to flag her down to pick everything up so I didn't have to struggle with my crutches. I have many medical appointments this last month, and she was the first one who made this very considerate and thoughtful offer. Abram and Alexis helped me with my X-rays. They were both very patient and kind. They made sure to help and support me. They were friendly throughout the process even when I stepped on a button that accidentally moved the bed. They were both very kind. Abigail checked me out. She was very patient in finding appointments that would work for me both as a follow up with Dr. Gipsman and for a first appointment for a second specialist in their office. She was smiling, friendly, professional, and kind. I met with Dr. Aaron M Gipsman to go over the results of the tests for my knee. He had excellent bedside manner. He answered all of mine and my husband's questions. He explained everything to our understanding and satisfaction. He explained everything he was doing during the exam and explained any findings afterward while consistently checking in with me to make sure I was fine. I was so pleased with this visit and team, that I came straight home to write this review. If you need an orthopedic surgeon for your knee, I HIGHLY recommend Dr. Gipsman and his team.

I would not recommend this office. I'm not sure why every staff member seems to has a dick up their…read moreass. They always seem so unhappy, and most of my experiences here have been unpleasant. I've been bringing my mother to appointments here for the past three years, and not once have we been greeted warmly by the front desk staff. Not to mention the side desk staff members, who are loud and obnoxious and seem to have no regard for office etiquette. Honey, if you're going to be that annoying, then lose some weight instead of looking like fucking a pig. Don't get me started on Patrick Star and her bad lip job. You look like a blow-up doll. On one occasion, an older staff member with bright red hair was rude and raised her voice at me when I was simply asking a question. How about you stop dressing like a child and actually do your job? The overall atmosphere feels unwelcoming, and many of the employees act as though they don't want to be there. Patients deserve to be treated with respect and courtesy, and unfortunately, that has not been my experience here. Overall I'm glad that my mother treatment is done. Im never coming here again. Word of advice don't waste your time on sending your complaints to the administration emailed. If you want your voice to be heard; I recommend talking to doctors directly Dr. Billings or Dr. Shirazi

This is one of the best orthotics I have ever been to , I have a collapsed right arch and they came…read morewith the best orthotic I have ever had. ( I had this problem since the 1980s). Over time they had to make adjustments and had to try different angles until it's right. I am very happy I found them and have recommend them to others and they were impressed with their results.

We cannot recommend this business and Al ( the owner) enough! He got my husband, a very sudden and…read morerecent amputee, up and into a prosthetic leg and walking in about 4 weeks. Al is just a miracle. We felt so desperate and knew so little about the process and the first business Kaiser referred my husband to was so awful and cancelled and delayed his appointments. Enter Al- our knight in shining armor, from the moment we phoned he took the call immediately- no waiting on hold, and told us to meet him the next day! We just couldn't believe it! He is thorough, caring, knowledgeable and patient. This is the best prosthetist in Los Angeles by far! We recommend without hesitation. Great front office staff too! Ten Stars!