MY EXCELLENT EXPERIENCES WITH
GENFINITY O&P…read moreby Scott Shaw!
In 2015, I accidentally shattered my right ankle and other problems with my foot, after no real progress to recover, I requested Tarzana's Dr. Clifford Kahn, a lower limbs specialist, to remove my right foot in 2018 after its molecules were breaking down.
The next year, I got my first prosthetic at Vogue in Northridge. A few years later, since what was left of my leg had changed as I lost weight, I tried using Hanger in Encino. There were problems with the results, but after two versions that weren't what I asked for, the Hanger manager and his top expert delivered the goods. Unfortunately, they were both immediately promoted to higher jobs at distant Hanger offices. The last time I was there, the kid that I attempted to work with showed the skills of an incompetent shoe salesman. I never bothered to return.
Next, I began to work with a group in Northridge, Empowered, owned by a family. At first, it seemed to be the prosthetic place for me, but once they opened a third office, it became obvious that they'd bitten off more than they could chew. For example, it would take dozens of phone calls to get a call back.
Since I was losing weight, my stub was starting to bottom out due to friction. Dr. Kahn kept sending Empowered prescriptions of an equipment that might have helped me, but all I ever received - three different times!!! - boxes of useless small bandaids. Empowered finally correctly ordered's prescription, but it didn't work. Dr. Kahn found a new device to help me for Empowered to order.
The last time I spoke with a member of Empowered's team, he asked me "Can you drive over to see if this gizmo is what Dr. Kahn ordered?" Really?!? I'm a cartoonist, not a prosthetic expert.
And neither is Empowered.
Meanwhile, I used multiple layers of socks to thicken my stub to prevent my stump from bottoming out again. It was quite frustrating, believe me.
So who could help me solve this evergoing painful problem?
By this time, Hanger was purchasing and then shutting down self-owned and potential-rival prosthetic offices around the San Fernando Valley. Soon, Hanger and Empowered were nearly the only options for folks needing prosthetics.
I could only discover three small outfits that still existed and specialized in prosthetics for adults.
Martin Bionics' unique prosthetics were for athletes with a "socket-less socket, (whatever that means?)
I'm 75 years old and the opposite of an athlete, so what would I do if this new concept doesn't catch on and Martin Bionics collapses?
My second possibility was Valley Orthopedic Technology in Van Nuys. The salesman I met with told me what he thought I should use without asking me what I was looking for. Valley Orthopedic Technology was so amaturish that it didn't even have a business card to give me.
Its vibe was similar to that of a used car lot.
I had one final choice - Tarzana's Genfinity O&P. Fortunately, Its team of Deepak Bhardwaj and Blake Sanders immediately impressed me.
Why?
Genfinity O&P asked me what I wanted and offered creative suggestions to improve that. Deepak and Blake didn't waste time, either, quickly contacting my wife's insurance and measuring my lower leg.
With each appointment, Deepak and Blake listened to my reactions while modifying and improving my new prosthetic. Surprisingly, far less than any of my previous experiences, Genfinity O&P's process took less than six weeks. Along the way, we got to know each other to the point that we became friends along the process.
And when I needed a new addition made to defy bottoming out, Genfinity O&P Deepak delivered it directly to my home so I could immediately use it.
Wow.
At every level of this experience, I realized, over and over, "Well, I definitely made the right decision with Genfinity O&P!" I'm certain that you'll have the same excellent experience that I've been lucky to have.
Scott Shaw!
Large cartoonist at large
shaw-cartoons.com/
2026