AMAZING! I had gone somewhere else and I would have waited like a month. I came to Alpha…read moreAppliances and Luis gave me a solution and even installed it the same day. I highly recommend them!

TRASHHHHHHH. Liars and incompetent as hell. They take zero accountability on mishaps and have no…read moreidea how to run a business. they speak to you as if there volunteering there time and it's not a PAID SERVIC. BOTTOM OF THE BARREL

Marcos paz helped me buying my tv and sound bar He is the…read morebest seller on the floor Thank you

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

First they forgot my order, Then they didnt deliver…read more Then the installer was late. Just all around crappy service. Shop online then find someone to install it. Unless you are buying 100K worth of alliances they dont give you the time of day

My induction cooktop stopped working Christmas week and I was hosting. Needless to say they found…read moreme a beautiful perfect fit induction oven, BOUCHE Brand, good price. They delivered, installed 2 days before Christmas. Best gift everNever had to leave the hou

We purchased a Thermador combination convection oven and speed oven. The speed oven stopped working…read moreafter only 1 day. They were not helpful in trying to fix this. They claimed they had no other unit to replace it with. Thermador gave me the run around first saying it would be fixed, then saying they didn't have the parts, then saying it would be replaced, then saying the unit was backordered for months. I have requested several times to return the unit and be refunded. This has not been resolved. Do not trust them. Shop elsewhere.

This is a family run business that has been around for years. They have always had an impeccable…read morereputation. My parents purchased their appliances from Scot Appliance in the 1960's. My first appliance purchase from then was in 1989. They had competitive prices and were very knowledgeable about their products. I just remodeled my kitchen and purchased all the appliances from them after comparing what I wanted with Scott Appliance and the well known national chains. Scott's had the best deal. Then they held appliances for over two months due to my contractor delays at no charge. Mark Scott delivered and installed. There were still cabinet construction problems. He fixed them at no additional cost. They are all very helpful and look after their customers. Btw, found out Mark used to build custom cabinets and really knew what to do to correct the installation problems.

Been here only once. Usually go to the one on Kendall closer to 127…read more We ordered and item Online and just needed to be picked up. Tell me how it took an hour. They had one small girl doing all the work. Between checking people out and pickup orders. Meanwhile I had to go tell the guy that a greeter to have someone help her out. There was 3 people in line ready to pay and 3 people waiting to pick up. No one noticed she needed help and no one offered. Definitely not working as a team here.

The Geek squad service leaves a lot to be desired. Also, it is impossible to get a human being on…read morethe phone.

I would like to take a moment to recognize Amelia and Alex for their exceptional professionalism…read moreand compassion while assisting me. Throughout the entire interaction, both individuals demonstrated a high level of respect, attentiveness, and genuine care that greatly improved my experience. From the beginning, Amelia and Alex communicated clearly and patiently while addressing my concerns. They took the time to listen carefully, ensuring that I felt heard and understood. Their calm and supportive demeanor helped create a reassuring environment, making me feel comfortable and confident during the interaction. What truly stood out was their compassion and willingness to go above and beyond to support me. Rather than simply completing a task, they showed empathy and understanding, ensuring that I felt respected and valued every step of the way. Their professionalism, teamwork, and dedication were evident as they worked together to provide the best possible assistance. Amelia and Alex represent the highest standards of customer service. Their kindness, professionalism, and commitment to helping me reflect extremely well on their organization. I sincerely appreciate the outstanding care and support they provided, and their efforts truly made a meaningful and positive difference.

I went to the Home Depot on West Kendall today to buy materials for redesigning my pantry in my…read morekitchen. I found the shelving material I wanted but it was 8 feet long and 15 1/2 inches wide. I needed shelving 14 inches wide and 16 inches long. I found this young man who was delightful to work with and knew what he was doing. His name was Juan Cazavilla. His work group number was D 94 I believe. .In just a few minutes, he took my long piece of lumber and turned it into six shelfs. He cut it perfectly on the big saw rig that the Home Depot provides their customers. He saved me so much work and his saw was gonna be a lot more precise than mine was at home. I Thank that young man very much. He's a great employee.

Our AC was recently replaced a couple years ago and we bought the system from their Falls location…read morestore. Just recently we noticed our outside units fan stopped working. We contacted the store we originally bought it from and they ordered a new motor. The unit was still covered under warranty so it wasn't going to cost us a thing. Even better they shipped the part to this location which is not even 5 minutes away from my job. Easy peasy! There was no hassle picking up the motor and I was in an out in under 10 minutes. The whole process only took a couple of days to order, ship, and pick up. I appreciated the quick resolve to our issue and were back in cool air again!

Had a problem and they fixed the issue. Guys on the counter are cool people. The manager was very…read moreprofessional. It's good to see people who care about their company's reputation.

salesman denis flores was great he help us with all our new appliances for our house remodelread more

Went in to look through and compare a couple of TV options. DId some initial looking with some…read morenotes. Plenty of options as most displays should. We could see the prices are comparable n competitive to other retailers. Jonathan professionally approached us and introduced himself simply offering support for any questions we may have. We continued and after some more notes, we approached him and he facilitated information, answers, and experience. In the end, we decided on 2 TVs, personal upgrade interest. We also took advantage of an incoming need of a mattress and asked Jonathan to assist. We narrowed down and selected a purchase. Unfortunately, the item was erroneously showing as in stock but actually not available. Jonathan made all efforts to locate and facialte a replacement that met our needs. I chose an alternate option as it was for a non-local location use and had to acquire at that other city location. We asked him to update and refund that purchase and again he diligetnly supported the refund transaction. Our alternate choice was not reflective of Jonathan's service, salesmanship, or of Brandsmart. He was always professional, honest, and very communicative even after hours to ensure we were satisfied.