I just wanted to take the time to say "thank you" to Niki at the Hurst, TX location. We recently came in looking for a new refrigerator. We've been ready to buy for quite a long time and, in addition to a new refrigerator, we also need a new washer & dryer.
I'll be honest and say that we'd been to 5-6 different appliance stores prior to coming into the Hurst Best Buy. Over the last few months we'd trudge out to go "appliance shopping" and the routine was the same. We'd start by telling the sales person we were in the market for new appliances. Then we'd ask a few questions while we were looking at the floor models. Not complex questions - just simple ones (Why Samsung and not LG? What's the ice capacity? What's the difference between front load and top load washers? etc). And without exception (until we met Niki) those questions were not able to be answered in a friendly, knowledgeable and courteous way. Honestly, the whole process had become tedious and stressful for us.
Our last (and second time) at Texas Appliance in Hurst sealed the deal. The service there was horrible. The sales person knew enough to read the tag (which we could read, too). We walked out of there and on a whim went over to the Northeast Mall Best Buy. I knew about Pacific Sales from a coworker who worked at Best Buy several years ago. Thank goodness we took a chance and came in.
Niki was very patient with us and extremely knowledgeable about the appliances. She could (and did) explain the differences between various brands and features. She helped us select the right Kitchen Aid fridge and also a washer / dryer set. The entire buying process was smooth and seamless. She really knows her stuff! We were very impressed - and we are very pleased with our purchases. I can't wait for them to deliver into our new home.
I will be referring others to the Pacific Sales store in Hurst. read more