The staff are super helpful. The selection is very broad and pricing is competitive. Appreciate the…read morekind service that Jason's provided form their sales team and the helpfulness of other staff when I had to borrow display units to check them out at home.

Customer service is indeed a head-scratcher these days. Granted my small granite countertop…read morepurchase ($385.00) probably wasn't a "retirement order," but really? I go into their store, select the slab I want, give them the specs, and pay for my stone countertop. I'm told that they will try to get it done for me by the end of the week. They use the word "try" because it's a short week (being the July 4th weekend.) I do understand when they tell me they're too busy that week, but they'll get it for me as quickly the following week as possible. When the following week arrives, I'm then told that it won't be ready until Friday. I very patiently explain that I live out on the Hood Canal, and that Friday is the worst possible day to navigate back and forth from the Hood Canal. I then leave two or three messages for Casey (the point guy as far as preparing my order is concerned.) Naturally, I am wanting to move things up a day or two, but Casey does not return any of my calls. I'm then told once again that my order is scheduled to be done on Friday. I tell the fellow on the phone that I will be in either Monday or Tuesday to collect it, as Friday is a nightmare for Seattle/Hood Canal traffic. When I arrive on Tuesday, I am greeted by a gentleman who immediately complains that everyone wants to pick up their order on the same day and at the same time. He then informs me that I was supposed to pick it up on Friday, as that was what I said I was going to do. As I really wasn't looking for an argument, I simply told this fellow that his version of the story wasn't really accurate. He then argues with me before helping me load the material into my SUV. Please note that it was only a 27" x 25" piece, and no special material handling equipment was necessary. He simply had to pick it up off a table and slide it into my vehicle. Took about two minutes (if that.) Now, why he had to carry on about me not picking it up when I supposedly said I would, (which of course wasn't the case,) and trying to make me feel bad is anyone's guess. What he succeeded in doing was making me feel bad that I picked Stone World to deal with. For my part, I simply told him "All's well that ends well." I didn't come into his store with a chip on my shoulder demanding why he didn't have it ready for me in a timely manner, or asking for an apology that nobody called me back. What was the point in telling me I was a bad customer. If he was trying to convince me never to shop for stone at Stone World anymore, then that's exactly what he accomplished. By the by, never even got a thank you on that day for my business.

I have been really happy working with these folks. There is an AMAZING selection of slabs. I've…read morebeen there 5 times to look at different slabs and they have been friendly and patient showing me new slabs that come in. My sales representative Deborah has been awesome! So great to work with.

This business gets two stars (and not one) only because the sales rep was friendly. Other than…read morethat, they dropped the ball on my small house project and wasted a lot of both my contractor's and my time, delaying my project months. I was promised I would receive tile samples in the mail. However, after several weeks there were no samples and no attempt to communicate. I contacted them and my contractor contacted them. We were then told multiple times that they were working on it. After several more weeks, We continued to get the runaround. It has now been many weeks and I'm back to square one on my project (looking for tile samples). Had they simply contacted me early-on and explained that they wouldn't be able to help me, then I could've moved on to a competitor. However, they successfully dragged their feet for so long that now my project is delayed. My contractor commented that in over 40 years of residential contracting he had rarely seen such a complete failure. Perhaps I am too small of a client to bother. If you are a little guy like me and have read this far, perhaps consider a competitor that treats all customers in a professional manner. Good luck!

Lovely helpful staff and a large selection of stone slabs to choose from! They pulled the slabs we…read morewere interested in so we could see the whole slab easily.

Great selection, fantastic customer service and good prices. Westhill Inc. highly recommends Meta…read morefor all your slab projects. You won't be disappointed.

I was have trouble with designing a modern looking cable railing in my house. After contacting…read moreinline design and their design team magic appeared. They created exactly what my intent was for the space and supported me throughout the whole process. I am so thankful to have reached out to them

Bought a railing from Inline some time ago. Al the pieces were very well constructed and upon my…read morereach to their support they event sent a drill bit and other parts. Highly recommended.

the tile installation turned out great. crew was professional , kept everything clean and made sure…read moreevery tile was lined up properly...really happy with how the finished look!!!

This company is the best! I came in looking to replace broken tile. They didn't have what I needed…read moreso they called another shop that had what I needed and sent me there. Next time I need tile they will be my first stop.

I love these guys! We have a 3 story home that we painted this July. There was a problem with…read moregetting the electric lines wrapped on time and Tony, at Berg, was incredibly accommodating in working with us. The crews were all wonderful men (Special shout out to Star, one of the crew leaders). They showed up on time and got it done well. The scaffolding was sound and safe.

My husband and I needed to paint our home. We have many flowerbeds and trees around the house, so…read morewe needed help figuring out if scaffold or a machine would be better. Peter was so helpful and patient with us as we figured everything out. He even gave us quick instructions on how to get started. Thank you so much for the amazing customer service!

Absolutely amazing experience from start to finish. I truly can't say enough good things about this…read morecompany. Jimmy was the best--knowledgeable, patient, and genuinely invested in making sure everything turned out perfectly. He guided me through every step, from slab selection to templating to installation, and made what could have been a stressful process feel incredibly easy. The pricing was fair, the communication was clear, and the entire team was professional and efficient. Everything was completed on time, and the final result is absolutely perfect--better than I even imagined. If you're considering using them, don't hesitate. I honestly can't think of a better company to work with.

Got a beautiful Italian marble mantel top from their good selection of remnants for a fair price…read more Brian was very patient and provided excellent customer service throughout. Would definitely use them again.