We recently completed a major remodel with TNT Design and Build, and now that everything is…read morefinished, we're very happy with the result. The kitchen and primary bathroom were the biggest transformations, but the new staircase and tile work on the risers are probably what grab you first when you walk into the house. The quality of the finished work really shows.
Austin was an excellent project manager and had a lot to coordinate on a pretty involved project across multiple trades. Tabo and others did excellent plumbing work, including some fairly complicated changes with our Brizo shower and bath fixtures. Armando and others handled the electrical work, including getting our Lutron Caseta lighting set up throughout the house. Ivan and Juan Carlos did beautiful, artistic tile and masonry work, including the fireplace, which is one of the highlights of the remodel. Dakota did expert fabrication and installation of our Taj Mahal quartzite and large-format porcelain slabs, and Damian and David built and stained a beautiful new staircase that completely changed the entrance to our home. The tile work, stairs, fireplace, plumbing, and stonework are all areas where the craftsmanship really stands out.
Austin was always kind, patient, and positive, even when there were problems to work through. His personality is honestly tailor-made for project management, and he was good at pushing things in the right direction without creating unnecessary drama. There were a few points where things were moving slower than expected and I reached out to the owner to help grease the skids, which helped get things moving again. Austin was also very good about addressing things he knew bothered us, no matter how small.
The biggest area for improvement was the schedule. The project took a bit longer than we expected, and for a project this involved, I think more realistic milestones and completion targets could have been established up front and updated along the way. There were stretches where we were guessing when certain things would actually be finished. My advice to anyone starting a large remodel would be to ask a lot of questions about the schedule at the beginning, get realistic milestones clearly defined, and then be patient. Having worked with other contractors in the past, we know some of this is just part of remodeling, and I think TNT managed it much better than others we've worked with before.
That said, remodeling is ultimately about what you're left with when everyone is gone, and we're extremely happy with what TNT built for us. The workmanship made it worth the wait, and we would absolutely recommend them to someone who puts quality ahead of rushing through a job. I'd much prefer the former than the latter!