What takes a healthcare professional from being merely good to being positively great? 1 The office is bright, clean, airy, and tranquil. 2 I have never had to wait more than 5 minutes for our scheduled appointment. 3 Every staff member greets you warmly. with a genuine desire to do everything they can to serve you. I've had the pleasure of working with Kassie, Danyel and Jana. I have never been to a friendlier office that is more dedicated to serving its patients. 4 Rachel is thorough and takes whatever time is necessary to conduct hearing tests and to fit hearing aids as perfectly as possible. This may take 25-50% longer than other audiologists who think 80-20 is good enough. And she does it at no additional charge. 5 Rachel is deeply knowledgeable. She stays current with new technology and the characteristics of hearing aids from different manufacturers so she can make a recommendation that will suit your unique needs. 6 Rachel makes it fun to come to her office. 7 Rachel will answer all of your questions, whether obvious or esoteric, fully and with respect. 8 If you have a question between visits, the staff will provide the answer immediately by phone, and if necessary, will send additional materials electronically. 9 I also consulted with Dr Brook Raguskus in the Pacific Hearing office who is a specialist in tinnitus. She too is deeply knowledgeable, respectful, and makes the visit fun. Rachel and her entire team are exceptional. They have earned my wholehearted recommendation. read more

I haven't given a review in a very long time but this one is well deserved. I noticed my left ear getting clogged so I tried ear drops and the spray bottle and that made things worse. I couldn't hear out of my left ear. It was horrible! So that night I searched on yelp and found the most amazing hearing clinic. I called the next morning right when they opened and the receptionist was the nicest person and got me an appointment the very same day. Dr. Ashley was the doctor that took care of me. She's absolutely amazing. She was very thorough and explained to me everything she was doing. She definitely spent over an hour with me irrigating both my ears and micro suction. I'm so happy she was able to get all that compacted wax out of both my ears. I can hear again!! I'll definitely be back to have my ears cleaned on a regular basis. read more

Staff was great gave me a lot of information on the specific questions I asked. Doctors were great. Although at the end of the day they didn't specify if my clogged ear concerns where because of an ear infection and missed out a whole cause probability. They made sure to run test and and exams of what other concerns raised red flags on why after my ear cleaning. I still could not hear. I still get a phone call to this day if I need a check up or just to come into the office just to update them on how my hearing has been. I would give 5 stars but if fairly expensive for an ear cleaning read more

Took my Mom here on the recommendation of one of her friends. This place is fantastic! The audiology screening was comprehensive, the audiologists were knowledgeable, helpful and kind, and the results were excellent. I also appreciated their 45-day money-back guarantee for every purchase. read more

These wonderful ladies help my 91 yr old father to hear after couple of months of not being able to hear! After they adjusted his hearing aid & fixing it his response was priceless! He gave everyone a hug & wanted to take picture with them! Wants we got home he said he can hear the birds! Today is a good day! Thank u ladies for your amazing work! U rock! read more

Pacific Hearing Service - The wonderful & helpful ladies @ pacific hearing - Audiologist Near Me - Los Altos, California

I went here recently to get ear wax removed. Overall the experience was great. The front desk staff were friendly and pleasant. The doctor who took care of me was easy going and professional. She started with the ear vacuum and switched to apply some ear drop solution to soften some impacted ear wax. She removed the rest using manual tools. Because of the doctor's friendly personality and conversation, the time flew by. I can hear better now :) In and out in maybe an hour tops. I'd highly recommend. read more

I came here for an ear wax removal after feeling a bit stuffed up for the last few weeks. I called to make an appointment and they had next day availability which was super great! Once I arrived at my appointment, I was seated in the waiting room for about 15 minutes. I had no idea what to expect as I hadn't had a wax removal before. However, the process was quite straightforward and very comfortable! I believe I saw Dr. Ashley (my apologies if I spelled this incorrectly), and she was very informative and gentle when removing the wax from my ears. It didn't take more than 10 minutes and I felt so much better afterwards! read more

What a FABULOUS gem this office is !! I was just blessed with help from the office staff and Dr Ashley for my ear issues(I hope i spelled this correctly). She explained everything clearly both verbally and visually. She is compassionate courteous and has a nice sense of humor. THANK YOU !!!!! read more

I have been a Pacific Hearing (Menlo Park) customer for 4 years and was referred there by my mom (in her eighties at the time). I saw how my mom's quality of life improved after her hearing improved from getting hearing aids. So I decided to have Dr Baxter evaluate me. I had become increasingly aware that my hearing was getting worse. When I was in group meetings or social gatherings, I couldn't hear everything that people were saying. Increasingly, I had to ask people to repeat what they said, which became embarrassing and tiresome. My other options were to not respond to a comment or question, or worse - to guess what they said. I decided that the ability to hear was a priority for me as a businessman and personally. I needed to be able to hear. Dr Baxter and the entire Pacific Hearing staff are very professional without being stuffy. The battery of hearing tests were very thorough and her diagnosis and explanations were easy to understand. She presented a range of hearing aid options and price points for me to choose from. I never felt that she was trying to sell me anything. Her clear goal was to provide solutions for my hearing loss that fit my budget as well as my needs. I ended up getting WIDEX hearing aids. Based on my hearing test results, Dr Baxter "tuned" them to amplify specific sounds that I could no longer hear. Sounds that I could still hear were not amplified. Then the hearing aids were linked to my phone which allows me to make some adjustments on the fly in different situations (lots of background noise, etc). Cosmetically, they are not very noticeable. The particular model of hearing aids I chose was a major purchase for me. But they provided the hearing quality that helped me the most. Dr Baxter let me test drive the hearing aids for a week to decide if they were worth the investment. I would buy them again in a heartbeat. I wear my hearing aids everyday for 12+ hrs. My life is so much better because now I can hear all the time! I hear the people talking to me, I hear relevant conversations around me at work and home, I can hear different pitches of music, cars approaching from behind when I'm walking, and I don't need the TV to be so loud. On and on. There is so much I would miss out on if I wasn't able to hear. All of the above has improved the quality of my life. I highly recommend Pacific Hearing and Dr Baxter (since she was the one that helped me. I think everyone is good). I consider them to be hearing experts and best of class. read more

Had an extraction by Dr. Ariel Fruendt, Au.D. She was really thorough and careful, and explained everything she was doing along the way and how to prevent similar issues going forward. Hands down one of the best audiologists that have performed similar procedures on me. Front desk was also super efficient and friendly. And I was able to get an appointment in the same day. read more

I fully admit I was in deep denial that my hearing was suffering. After Dr. Otto's hearing test and mapping the results out both in a scientific way and in an intuitive, easy to grasp way, I finally (!) understood why* I couldn't hear my husband in a crowded room anymore, or why background noise was louder than whomever was speaking directly to me. Now it all makes sense thanks to Dr. Otto's kind and patient explanation and answering all my questions. Dr. Otto is outstanding, not only as an audiologist, but for "getting" that while in my early 40s, I did not want a visible hearing aid. She offered options, solutions, and we ultimately found a great fit for my needs that is indeed invisible. With gradual hearing loss over many years, I didn't realize how incredible it is to hear full sound again - birds chirping! wind blowing! full bilateral hearing! If you're on the fence, run, don't walk to Pacific Hearing Service. Outstanding. read more

If you want the best in audiology care and advice regarding hearing aids make an appointment with Dr. Rachael Otto. I've been struggling with hearing aids for the past 5 years and Dr. Otto found the ones that work best for me. Now I can hear the questions that are asked of me and engage in meaningful conversation with people. Thanks Dr. Otto. read more

Out of town on a mini vacation, my hearing tube kept popping because it was too short. I Yelped an audiologist and they got me in right away, serviced, fixed, explained and cleaned everything. Excellent service, care and human dignity. Five STAR facility. read more

I wish I was able to provide a review on their services. I had an appointment for today and completed all of the necessary paperwork online. When I booked the appointment, they stressed the importance of being punctual. I showed up 5 minutes early......after waiting 25 minutes i walked up to the front desk to say I think I needed to leave since I had lost patience waiting. There were no apologies nor effort to get someone to see me. I then said they might as well cancel the appointment - I did not have the time for a 90 minute appointment (what I was told to allocate) should I have started so late. Another person at the front desk asked for my name and simply took me off schedule. As I said, I can't assess their professional skills, but their front office staff is awful and they are the face of the business. read more

First time at this office and Au.D Becky treated me like I've been a long time client very friendly and knowledgeable I highly recommend coming here for cleanings it was a very pleasant visit. I was in and out in under 15 minutes and got my 100% clear hearing back. read more

Wonderful experience from scheduling my appointment for earwax removal to actually getting the procedure. My right ear was completely blocked and both ears were getting loud buzz sounds. The doctor was gentle and walked me step by step through out the procedure. I am so thankful I didn't have any hearing lost. So happy I found Pacific Hearing Service. read more

I went here for ear wax removal. My doctor's office had no appointments available for a month, and I made an appointment here for the next day! I met with Brook. She was great; pleasant and personable and most important very efficient and skilled. Highly recommend. Also, the front desk people were organized and nice. read more

Dr Otto was so patience and really nice to my daughter and to me. I would definitely recommend consulting with her!

Natalie and Dr. Clark at Pacific Hearing are the best. They have courteously and diligently worked with me over the 8 years I have had my hearing aids. Most of their help is done at no charge and with a big smile -- and a free chocolate on the way out!! I am sorry to be moving out of state; hope you consider them as you will love the service, hospitality, candid advice and results. read more

Pacific Hearing Service in Los Altos does a terrific job. I worked with Dr. Deborah Wilson Clark Au. D. and she was highly knowledgeable, helpful, attentive, and professional. Dr. Clark and the staff are really organized and client-centric. They also give back to the community, including missions to underdeveloped parts of the world to help with hearing care and education. Highly recommended! read more

Unbelievable. Will go out of their way to make things right. They will spend as much time as needed to make things perfect. You will never find a more professional and kind staff. If you do not try them, you are missing out! read more

Outstanding business, outstanding people. I have been working with these fine folks for well over 5 years, first to help with my father's hearing needs and now with mine. The founders--Dr. Baxter and Dr. Clark--are caring entrepreneurs who give back to the community and hire excellent staff. Today (and before) I met with Dr. Raguscus ("Brook"). She is knowledgeable, responsive, capable, and delightful to work with. Can't speak highly enough about Pacific Hearing. BTW, I don't mean to overlook the support staff: Excellent! read more

Had issues with my ear and went here to see if they could solve my problem. Very nice and professional in every aspect. Dr. Brook Raguskus, Au.D. addressed all my concerns and questions as well as informed me of how my issues were created! Cannot recommend this place more and will make this my permanent place when I need an audiologist read more

Dr. Otto and the staff at Pacific Hearing are all incredibly nice and helpful people. Came in today with a sudden case of muffled hearing in my left ear and Dr. Otto was quickly able to help me identify potential causes and make recommendations that were in line with what I was thinking. She is extremely knowledgeable and made me feel as if I was in control of my hearing moving forward. Huge ups to this awesome clinic. read more

There are very few audiologists in the Bay Area that are as experienced, talented and profoundly genius as Debbie Clark. Trust me, I've seen them all. Debbie and I have been working together for 12+ years. I do whatever she says - that's how much confidence I have in her. She's a wonderful person, huge heart and immensely knowledgeable about audiology, devices and all things re innovations in hearing advancements. Go see her - you won't regret it. read more

If you are looking for an elite Audiology Staff the will find a solution for all of your hearing care needs, Pacific Hearing Service is as good as you'll find. Dr. Baxter, Dr. Clark and their Audiologists are passionate about taking care of their patients and only offer the industry's most innovative hearing technology. read more

Great service as my out of town Dad need some adjustments, cleaning and batteries. PHS team took care of him while we waited and even had the hard to find replacement hearing aid tips in stock. Thanks again. read more

I visited Dr. Brook Raguskus and Dr. Rachel Otto around 10 times. I feel that they put my health and my interests first and they do it much more than any other doctor I have visited since my move to the US several years ago. I now trust them with my health as much as I trust my friends or family. I hope there will be more people and doctors like them. read more

Knowledgable. Patient. Friendly. Willing to thoughtfully and carefully answer whatever questions you have. Clearly patient-focused. Committed to education. I feel lucky to have found this excellent team of helpers. read more

Excellent care; friendly, professional and sincere. Easy access parking and easy to find. Highest recommendation!

I am writing this review on behalf of my father-in-law. My father-in-law came to visit us from the East Coast and was having problems with his hearing aid. We found this place on Yelp and he decided to "drop in" for help. The staff was very welcoming, patient and helpful. We really appreciate all the time you gave him. read more

I can't speak to the quality or capabilities of the audiologists at Pacific Hearing Service, but the level of customer service and overall attitude here is absolutely outstanding. My experience there is what finally motivated me to register with Yelp and actually write a review. I needed a part for a relative's hearing aid in another country that they were having trouble getting. This was a $25 one time purchase and the kind of thing that a business _can_ afford to blow-off - which is exactly what happened at the first place I contacted. When I contacted Pacific Hearing Service, Vicky answered the phone and could not have been more helpful. I didn't even have a part number, only photos. She invited me to stop by and see if she could figure out what was needed, which she was able to do. It wasn't a brand they carry so she had to do a bit of research and then order the parts. The story goes on but Vicky was incredibly helpful and gracious at every step. This definitely took more of her time than it was really worth and all for someone who isn't even a real customer of theirs. So I figure a glowing review on Yelp is the least I can do. If I do end up needing hearing aids or the like, there is no question where I will go. read more

My parents joined us in Los Altos after they were evacuated from the Santa Rosa fire with the clothes they were wearing. It has been a trying time for my parents who are in their late 80's. My mother, who is profoundly hard of hearing, broke one of her hearing aides one evening and was completely devastated. Her audiologist from Santa Rosa suggested we try Pacific Hearing to see if they could give her a loaner. We went unannounced and were greeted with kindness and compassion by the entire staff. Not only that, but Dr. Debbie Clark took time from her lunch to help my very anxious mother. She was incredibly patient and took great care to speak with my mother clearly and carefully....and then she performed a miracle and fixed my mother's brand new hearing aides. She didn't stop there though! She arranged for my mother to spend time learning more about the care and handling of her aides by one of her lovely staff. My dad was so touched by their generosity we came back later with a box of See's candy as a show of gratitude. THANK YOU SO MUCH FOR YOUR TIME!!!! I have a relaxed and happy mother! read more

Dr. Brooke Raguskus was great! Very easy to talk to and really listened to what I was saying which made me feel like she really cared about my well-being. I would highly recommend coming here for anyone who needs an audiological exam! read more

I wanted to get a custom earpiece made for my bluetooth headset. Pacific Hearing did a great job. The fit was perfect.

This is what I would consider a small town, friendly, neighborhood doctor's office, amidst the hustle and bustle. I am not a patient here, nor is my father. However, I've recently taken over full care of my Dad's health management as he moved back to the Bay Area. He's in Walnut Creek, I work long hours in Palo Alto. I find myself with a seemingly broken set of hearing aids and a Dad in board and care 60 miles away. Where do I even start? The maker of the hearing aids directed me to Pacific Hearing Service in Los Altos. I called and they said I could absolutely come over and they'd take a look at them. The fact that they were open until 7:30pm that night made them that much more convenient to fit in. I walk in, no appointment. The representative at the front desk was friendly and ready to help me find a solution; same experience I encountered when I called earlier that day and spoke to someone else. She took the aids and placed them in some sort of cleaning machine, ran them through several times, cleaned up the ear pieces, put in new batteries, provided a new case and voila! the hearing aids were fully functional again. The cost was $20 and I was on my way with a smile and a friendly good-bye. What made the experience exceptional to me is encountering welcoming, uncomplicated, friendly expert service which resulted in my big problem being a relatively easy one to fix. If my Dad was local I would definitely take him to this office. They genuinely seem to care about what they do and how they can be of service, regardless if I was a current patient or represented potential future business (it was clear I was neither). Thank you from me and my Dad. read more

Having trouble hearing? I strongly recommend that you schedule an appointment at Pacific Hearing Service. Having struggled with hearing loss for several years I recently found Pacific Hearing and my only regret is that I didn't find them sooner. It wasn't until I met Dr. Brook Raguskus who took the time to do a thorough hearing test, evaluate the results, adjust the results to my hearing aids, then fine tune the settings to a frequency I felt most comfortable with. It seems like a straight forward process that any audiologist can perform, however from my experience few are able to get it right. The reputable medical foundation I go to for my health care needs has an inferior audiology department compared to the high level of personalized service at Pacific Hearing. Additionally, Dr. Raguskus provided information on the latest tech devices that are compatible with my hearing aids which I was able to test in her office and demo in the real world before making a purchase decision. If you are just starting to have difficulty hearing or if you are challenged with profound hearing loss as I do, then save yourself the frustration of dealing with unqualified audiologist and go to Pacific Hearing. read more