The receptionist is beyond MEAN. Holy shit I've never been treated so horrific! She clearly did not…read morewant me as a patient and was VERY pleased to say Dr. Ruffy was booked out past 3 months! And was sooooo mean about insurance when I'm paying 2k per month for insurance. Mean mean mean. And very mean. Hard pass.

In April thru my primary care physician I made an appointment with Dr Duffy for ears that were…read moreblocked... painfully waited for the July 24th appt they graced me with. Today I drove 25 miles from South County to the his Los Gatos office. His receptionist checked me in but stated w" we no longer accept your insurance so you can pay cash today! " Nope !! and how poor that this office never in advance advised me that they no longer accepted a major insurance program Receptionist was very arrogant too !!! I would never used this group nor recommend them to even my worst enemy !!

I visited Dr. Flavio for a second opinion after the first ENT told me there was nothing he could do…read moreand that I would have to accept my condition as is. Dr. Flavio, however, identified the actual root cause and resolved it in a single appointment. I'm now free of the tickling sound in my ear, mild expansion sensation, itchiness, and light drainage. Excellent experience with the doctor!

I have seen other ENTs and most of them thinking that my ailment is common and minor, probably not…read moreworth mentioned. Dr. Oliveira takes my issue seriously. He spends the time to walk through my concerns, gives me options of treatment plans, explains the pro(s) and con(s). He is a great doctor.

Wow! One of the best, most professional and very much emphatic, caring people and surgeon I met…read moreyesterday. Monday, I lost complete hearing in my fully working right ear, over six years ago my left ear has reduced hearing to about 40 %. Loosing complete hearing in my good ear was a big shock and I was very upset about my situation. I was referred to Dr. Maw by my PCP and from the initial contact for the appt.( Which they accommodate right away same day) till I finished my appt same day every person including Audiologist and Surgeon I met were awesome. I have not seen such a service in our modern medicine. And believe me this statement is from a professional who managed healthcare facility with over 10 staff members and three doctors for over 25 years in this valley. This office has exceeded my standard of excellence which I had set up for the practice I managed. Dr. Michelle Inserra treated me with my condition and beyond my expectation, she is down to earth, explained me every single details of my care and treatment in pretty simple language, very personable and without a complicated medical mumbo jumbo. In one sentence, I walked in this clinic upset and crying and walked out with a big smile on my face. Not only that, but when my pharmacy had an issue filling prescription and one of the wonderful girl at the clinic told me not to worry about that she will personally take care of the issue with pharmacy and she did before even I reached back to home. This medical office is nothing but "AWESOME" Keep up up good job, remember "Quality goes in before the name goes on" See you guys soon.

I did not see Dr. Maw but some other Dr. After waiting 55 minutes I tried to reschedule. I was…read moretold I had not waited 55 minutes because I had arrived 5 minutes early and therefore only waited 50 minutes. At 58 minutes I finally saw the Dr who spent a total of 7 minutes telling me there was nothing to be done about my hearing loss. That didn't match up with what my referring ENT Doc said so I will go elsewhere. The first floor of the office is nice. The second floor is almost 3rd world, all plastic and metal furniture and vinyl floor. And the staff break room is right next to the waiting area. For 55+ minutes I got to hear all about the health and family problems of the staff.

Three days ago I had an emergency regarding a severe nose bleeding and I had to go to ER. The…read moreambulance couldn't help me out. They place a nasal packing and it had to be removed by a ENT specialist and I got an appointment with Dr. Michael Purkey. He is an excellent doctor! He is very knowledgeable, kind and professional. He was very patient with me listening to all my concerns and addressing them in a very reassuring way. The staff is very friendly and supportive. I highly recommend Dr. Michael Purkey.

As a patient with complicated health issues and who deals with many doctors who seem to forget i'm…read moreactually a person, I get the worst anxiety walking into a doctor's office. I have seen that when doctors don't have answers, it is easier for them to either blow it off or throw out some blanket diagnosis, without doing the hard work to get an answer. But that is not Dr Purkey. He is kind, patient and helpful. He truly seems to care about the patient and I would definitely recommend him.

I saw Dr. Huang more than 5+ years ago when I was trying to diagnose a migraine issue. Ultimately,…read moreDr. Huang had checked any potential ENT concerns related to migraine causes and prescribed me some nasal sprays. Over time, luckily they went away. From the visit, I also learned about my deviated septum, which is why I had issues breathing from my nostril growing up and up until surgery! I saw Dr. Huang at the end of 2025 to get a consult for nasal surgery. He recommended a Septoplasty and Reduction of bilateral inferior turbinates. Dr. Huang's bedside manner is one of the best I've encountered in the Sutter network. He is patient and responds to each question with confidence. What sold me was his confidence in this "easier" procedure since I had worries of potential side effects or complications post surgery. Of course, each surgery and how a patient responds and recovers is different, but Dr. Huang reassured that I would likely receive benefits, and not any digressions with my current state. That was enough for me, since I would do anything to get it any % better. I got the septoplasty in early 2026. Operation day was smooth and staff was friendly throughout. Post op and follow up care was good. Recovery is a bit of a pain with the splints and nasal drainage daily, but after a few months now, it is great to be able to fully breathe through my nose! Wish I had done the procedure earlier. Sleep has been a lot better and I can now smell new colors c: Thank you Dr. Huang and the rest of the team!

I saw Dr. Huang on a referral from my primary care doctor for long-standing nasal and breathing…read moresymptoms. Before the exam was even done, he suggested most of my symptoms couldn't be explained medically and that I should simply stop paying attention to them. He said "I'm not saying it's in your head," but the message felt the same. Even so, he continued to imply that my symptoms might be imagined. He repeatedly pointed out that I had "seen so many doctors" and asked whether any of them had found anything, even though those earlier visits were years ago and for unrelated issues. At one point he kept asking "What do you want me to do?" in a way that felt confrontational rather than curious. Doctors should recognize that every specialty has its limits. The fact that a patient hasn't been diagnosed with anything within one doctor's area of expertise does not mean the patient has nothing wrong. A confrontational approach like this only makes patients doubt themselves (Am I really sick? Is it all in my head?) and may cause them to miss the treatment they actually need. His advice was that I should ignore these symptoms as much as possible and get back to normal life. But if a patient had no problems and felt completely fine, we wouldn't spend so much time, waiting, and money to see a specialist. Everything we do is to improve our quality of life and feel a little better. My primary care doctor had listed several specific possibilities to evaluate, and they weren't addressed. In the end, he briefly told me I have rhinitis, and said that most of the symptoms I described were purely subjective and that he couldn't explain them. He gave me medication but no education about rhinitis itself. This was the first time I learned I had rhinitis and it was completely new to me, yet he was unwilling to explain much. I wonder whether he treats all patients with milder conditions this way. If we have a condition that the textbook says isn't serious, does that mean we don't deserve to be taken seriously or have it discussed with us? He didn't seem to understand the major impact rhinitis has had on my exercise and sleep. A doctor should have at least basic empathy in order to truly understand a patient's situation. To be fair, the exam itself was done carefully and he prescribed a nasal spray. But I left feeling unheard and judged rather than helped. Patients with symptoms that are hard to pin down deserve curiosity and respect, not skepticism from the start. In the exam room, the patient is already the more vulnerable one. A doctor may have seen patients with the same symptoms thousands of times, but the patient may know nothing about their condition. By the last half of the visit, all I wanted was to get out of there as fast as I could. This was truly the worst and most disappointing medical experience I have ever had. I would not return and would look for a different ENT.

Excellent doctor! Detail oriented, knowledgeable, and kind. Takes time to address all questions and…read moreconcerns.

Dr. Janas is caring and professional. I feel like I'm getting the best of advice from her. Dr…read more Janas is an expert on dealing with the loss of the since of smell. I recommend her.

I have found Dr Rom Karin to be thorough, thoughtful, great…read morediagnostician and very skillful interventionist. He listened to everything I had to say/ ask patiently, and honestly answered all my questions. Super knowledgeable! The office staff were courteous, patient and kind! I think the most important thing in a doctor is that they listen, are skillful / knowledgeable and have experience. He had an abundance of all these qualities! I would highly recommend him for any ENT issues!!

Best ENT doctor ever…read more 1. Did Tonsillectomy smoothly and successfully on me. 2. Very responsible for my new throat issues thru online El Camino message request. I am very thankful that I have such a wonderful doctor.

I was in a pinch due to a piece of tissue stuck deep in my ear over the weekend. Dr Ho (and Agnes…read morehis office mgr) worked thru lunch to squeeze me in! They took care of the issue immediately and fixed my pain/hearing issue!

AVOID THIS OFFICE - TOTAL WASTE OF TIME If you want to be…read morerushed through 5 pages of medical paperwork & questionnaires from the impatient office admin., then wait 20 minutes in the exam room for for Dr. Ho, then listen to him ramble on & on for 20 minutes about old TV Shows & hear him name off all the characters names in those old TV Shows , BEFORE he even asks you what brings you there to see him, then he spends 30 seconds, yes literally 30 seconds looking in my ears & throat, and says everything looks fine. Have another heari test in 6 mo. - 1 yr. to see if hearing test was accurate or not. I would NOT recommend going to this ENT Office & Dr. Ho. COMPLETE WASTE OF TIM!!!