Do not go to this office if you are seeking basic care for an ear infection or similar. They will…read morerequire you to take audible tests for hearing, they do not disclose that requirement, force you to do it otherwise you can't see the doctor, and then charge you for it. I reached out to Ear Associates in May of 2026 to see a doctor for an ear infection. I booked my appointment for 5/29/26. Upon arriving to the doctor's office I was escorted into a room and a provider started running audible testing on me. I asked the provider to stop and expressed concern as i was coming in for an ear infection and thought I was to see a doctor. The provider said I was not allowed to see the doctor until they finished this audible tests. Upon booking of this appointment, no one disclosed anything in regards to a requirement for audible tests. Since i was in dire need to see a doctor, I begrudgingly proceeded. The audible testing lasted for 20-30 minutes. Then i finally got to see a doctor for my ear infection. Even the doctor expressed confusion as to why i was subjected to hearing tests just for an ear infection. The doctor's office agreed to waive the doctor's visit fees, however, I asked to be charged for the doctor's visit and to credit for the audible testing that was not disclosed and forced upon me. The office refused. Additionally, Jacqui Garcia whom was the last person i spoke to at this facility was extremely rude and unhelpful with any further path forward to resolving this issue. Extremely shady. They should be upfront about requiring these hearing tests ahead of seeing a doctor instead of forcing them upon you and refusing to credit it from the bill.

Dr. Inserra is the best doctor ever. She is very professional and personable. She cares about her…read morepatients and often sacrifice her break time to fit in patients with urgent need. She combines prescriptions and supplement suggestions to treat health issues holistically. I always feel better after my visits with her.

Office experience stinks! Call office and get voice mail . they do not return calls. When at their…read moreoffice, we are busy and do not have time to answer the phone. We return calls in 48 hrs but they never do. Parking is difficult and can take 10+ minutes. when go to ck in, if late 5-10 minutes, you are late can wait and we will see if can "squeeze you in" After driving 1/2 hr to get there and being told they return calls in 48 rs, which they do not, and being told, you are late, but can wait 3040+ minutes and see if they "squeeze you in" not recommend to go to that office!

BEWARE! These guys are crooks. They will charge you $500 if you cancel even if it is 48 hours in…read moreadvance and are sick. It is better to do business somewhere else.

Identified an issue that other ENT had missed and was driving us crazy for 4mo. Very patient and…read morenice bedside manner

Very competent personable genuine ENT that is easy to discuss issues, asks questions to ensure…read moreunderstanding the patient and still manages time extremely well!! Efficient yet never rushed, after summary notes extended her care for additional knowledge, a sign of experience. Office was equally efficient and thorough despite my being late and appreciated my calling ahead to inform them.

This review is long overdue. I cannot thank Dr. Kiringoda and his team enough!! He significantly…read moreimproved the hearing in both of my ears from otosclerosis after the birth of my son in 2001. I've worn hearing aids for 24 years by total necessity to work and live because of this disability. After two successful surgeries, I can carry on conversations, workout and talk with people, hike and swim without fear of ruining my expensive hearing aids. It's miraculous!! I knew from my first meeting with Dr. Kiringoda, that I could trust him completely. He is kind, patient, caring and clearly experienced, but also humble. Excellent bedside manner compared to a surgeon I met with 20 years ago in SF. I can't recommend Dr. Kiringoda highly enough...he improved my quality of life in a way I didn't think was possible. Thank you!!!

I'm a 36 y.o. female. My worsened/more acute hearing loss issues spanned about two years by the…read moretime that I got surgery, and a year and a half before I met Dr. Kiringoda. It was a really hard time. I had a couple of other ENTs unsure of the root cause, with imaging showing no issues, etc. Those ENTs mostly pushed for keeping my newly acquired hearing aids and not pursuing surgery to better my hearing on its own. I finally met with an ENT who recommended the right imaging and then referred me to Dr. Kiringoda, whom he highly recommended. When I first went in for a consultation, Dr. Kiringoda and PA Rachel (who is also awesome) spent a lot of time with me. He looked at my new CT with me and explained what his plan would be for surgery, targeting the exact cause of my hearing loss. Additionally, he would explore the middle ear to ensure there were no other issues and be prepared if anything else came up during surgery. He thoroughly explained the procedure and what to expect. Small Note: He spends considerable time with his patients, so appointments sometimes run behind, but it's all good because his expertise is worth the wait! I got surgery done by Dr. Kiringoda in August 2025, where I underwent an Ossiculoplasty, in which he placed a prosthetic due to erosion of the long process of the Incus bone. After my surgery, I experienced minimal pain and no complications. It was clear about a month after that my hearing was improving, my tinnitus was decreasing, and the numb feeling in my ear was mostly gone. By two months or so, my hearing was exceptionally improved. I am so grateful to Dr. Kiringoda and his excellent team both before and during surgery. I felt well cared for and still do, knowing they are in my corner if something else transpires with my ears. I highly recommend Dr. Kiringoda and PA Rachel Brown, and I have told several people who have asked me for a reference for a good ENT.

Honestly I am very impressed by Dr. Sajjadi. I can say this is someone who has undergone treatment…read moreat Stanford, Cedars, Mayo Clinic, MD Anderson, and almost every top institution in the country. He is very detail-oriented, and besides your issue takes the time to understand how it fits into your larger health problems. Yes, the appointment took a long time to schedule initially, and due to my urgency of needing to see an ENT had made appointments with three different providers, Dr. Sajjadi being one of them. I finally linked all my myChart accounts and say multiple messages from Dr. Sajjadi regarding among other items an abnormal Vitamin D test result. He must have sent me two or three different messages over the course of a long time period, he was probably unaware that my mom was diagnosed with a very serious terminal cancer and I had stopped going to any medical appointments myself. After she passed and now that I'm starting to get back to my care, keep in mind I see more than eight different specialtist providers at UCSF in addition to primary care. Not one of them, even the other three ents I'd seen around the same time had actually taken the time to evaluate my labs. Because Dr. Sajjadi caught something that I feel is actually pretty basic but no one else did, I ended up feeding all my blood work into chatGPT, and as a result of that was diagnosed with hypothyroidism. If it wasn't for his multiple messages regarding the importance of addressing the vitamin D issue and doing a follow-up with gastroenterology, I think my medical situation would be even more hopeless. I can't comment on the staff, even the scheduling being distant, but this man is a true doctor. He reminds me a lot of my dad and his colleagues. The old school doctors that actually cared about your health and doing everything they could, not just bilking your insurance. Reimbursement rates are so low, it's tough to blame them. At least here you get quality Care. This is not something I can say for most providers. I'm going to attempt a follow-up with him.

This negative review is due solely to Dr Sajaddi's staff, not Dr Sajaddi himself, who is extremely…read moreknowledgeable, experienced & professional. If his staff weren't so difficult, I'd rate the practice 5stars. I've seen Dr Sajaddi only twice (as a result of his staff), but I've attempted to see him on two occasions which were urgent. Once, I had a 3rd degree burn on the roof of my mouth (per my dentist) that became infected, and then the infection spread up to my right sinus cavity. My dentist suggested I see an ENT. I explained the situation to Dr Sajaddi's staff and was told they couldn't get me in until 2 months & to go to the ER. I asked if they could possibly fit me in, to which they replied that it "would be unfair to their other patients". This was a first for me. I rarely have urgent conditions, but other doctors' schedulers have fit me in for the few occasions in which it has occurred. The first unsuccessful attempt to get an appointment was for vertigo. My primary care physician referred me to Dr Sajaddi and, even though my dr called Dr Sajaddi's office twice specifically requesting they fit me in, I had to wait weeks. When I finally did see Dr Sajaddi, he was very helpful. The issue is that, when the vertigo has returned, his staff has consistently told me that I can't get an appointment for at least 2 months. Maybe I've simply been unlucky. As much as I'd prefer to have Dr Sajaddi as my ENT, trying to get an appointment to see Dr Sajaddi isn't worth the frustration of having to deal with his staff.

I saw Dr. Huang more than 5+ years ago when I was trying to diagnose a migraine issue. Ultimately,…read moreDr. Huang had checked any potential ENT concerns related to migraine causes and prescribed me some nasal sprays. Over time, luckily they went away. From the visit, I also learned about my deviated septum, which is why I had issues breathing from my nostril growing up and up until surgery! I saw Dr. Huang at the end of 2025 to get a consult for nasal surgery. He recommended a Septoplasty and Reduction of bilateral inferior turbinates. Dr. Huang's bedside manner is one of the best I've encountered in the Sutter network. He is patient and responds to each question with confidence. What sold me was his confidence in this "easier" procedure since I had worries of potential side effects or complications post surgery. Of course, each surgery and how a patient responds and recovers is different, but Dr. Huang reassured that I would likely receive benefits, and not any digressions with my current state. That was enough for me, since I would do anything to get it any % better. I got the septoplasty in early 2026. Operation day was smooth and staff was friendly throughout. Post op and follow up care was good. Recovery is a bit of a pain with the splints and nasal drainage daily, but after a few months now, it is great to be able to fully breathe through my nose! Wish I had done the procedure earlier. Sleep has been a lot better and I can now smell new colors c: Thank you Dr. Huang and the rest of the team!

I saw Dr. Huang on a referral from my primary care doctor for long-standing nasal and breathing…read moresymptoms. Before the exam was even done, he suggested most of my symptoms couldn't be explained medically and that I should simply stop paying attention to them. He said "I'm not saying it's in your head," but the message felt the same. Even so, he continued to imply that my symptoms might be imagined. He repeatedly pointed out that I had "seen so many doctors" and asked whether any of them had found anything, even though those earlier visits were years ago and for unrelated issues. At one point he kept asking "What do you want me to do?" in a way that felt confrontational rather than curious. Doctors should recognize that every specialty has its limits. The fact that a patient hasn't been diagnosed with anything within one doctor's area of expertise does not mean the patient has nothing wrong. A confrontational approach like this only makes patients doubt themselves (Am I really sick? Is it all in my head?) and may cause them to miss the treatment they actually need. His advice was that I should ignore these symptoms as much as possible and get back to normal life. But if a patient had no problems and felt completely fine, we wouldn't spend so much time, waiting, and money to see a specialist. Everything we do is to improve our quality of life and feel a little better. My primary care doctor had listed several specific possibilities to evaluate, and they weren't addressed. In the end, he briefly told me I have rhinitis, and said that most of the symptoms I described were purely subjective and that he couldn't explain them. He gave me medication but no education about rhinitis itself. This was the first time I learned I had rhinitis and it was completely new to me, yet he was unwilling to explain much. I wonder whether he treats all patients with milder conditions this way. If we have a condition that the textbook says isn't serious, does that mean we don't deserve to be taken seriously or have it discussed with us? He didn't seem to understand the major impact rhinitis has had on my exercise and sleep. A doctor should have at least basic empathy in order to truly understand a patient's situation. To be fair, the exam itself was done carefully and he prescribed a nasal spray. But I left feeling unheard and judged rather than helped. Patients with symptoms that are hard to pin down deserve curiosity and respect, not skepticism from the start. In the exam room, the patient is already the more vulnerable one. A doctor may have seen patients with the same symptoms thousands of times, but the patient may know nothing about their condition. By the last half of the visit, all I wanted was to get out of there as fast as I could. This was truly the worst and most disappointing medical experience I have ever had. I would not return and would look for a different ENT.

Dr Pierce is a very experienced surgeon. I had a total thyroidectomy due to the multiple malignant…read morethyroid tumors with no complications from surgery. He certainly did a great job in removing the thyroid gland with a deep grown tumor without damaging any other tissues. He made sure that everything is on track after surgery by following up regularly for several days after releasing from hospital. He took a good amount of time to answer all my concerns and questions before surgery since it was my first major surgery in a highly sensitive organ which I was nervous about. The scar healed very well over a period of a week and I got back to my normal routine in less than a week.

I am so fortunate to have had Dr. Pierce as my surgeon for the thyroidectomy. He has excellent…read morebed-side manner, very reassuring, and clearly an expert at what he does. Considering how busy he is, he took time to respond to all my messages promptly. Most importantly, the surgery went perfectly, with an incision/scar no more than 2 inches long.

Wow! One of the best, most professional and very much emphatic, caring people and surgeon I met…read moreyesterday. Monday, I lost complete hearing in my fully working right ear, over six years ago my left ear has reduced hearing to about 40 %. Loosing complete hearing in my good ear was a big shock and I was very upset about my situation. I was referred to Dr. Maw by my PCP and from the initial contact for the appt.( Which they accommodate right away same day) till I finished my appt same day every person including Audiologist and Surgeon I met were awesome. I have not seen such a service in our modern medicine. And believe me this statement is from a professional who managed healthcare facility with over 10 staff members and three doctors for over 25 years in this valley. This office has exceeded my standard of excellence which I had set up for the practice I managed. Dr. Michelle Inserra treated me with my condition and beyond my expectation, she is down to earth, explained me every single details of my care and treatment in pretty simple language, very personable and without a complicated medical mumbo jumbo. In one sentence, I walked in this clinic upset and crying and walked out with a big smile on my face. Not only that, but when my pharmacy had an issue filling prescription and one of the wonderful girl at the clinic told me not to worry about that she will personally take care of the issue with pharmacy and she did before even I reached back to home. This medical office is nothing but "AWESOME" Keep up up good job, remember "Quality goes in before the name goes on" See you guys soon.

I did not see Dr. Maw but some other Dr. After waiting 55 minutes I tried to reschedule. I was…read moretold I had not waited 55 minutes because I had arrived 5 minutes early and therefore only waited 50 minutes. At 58 minutes I finally saw the Dr who spent a total of 7 minutes telling me there was nothing to be done about my hearing loss. That didn't match up with what my referring ENT Doc said so I will go elsewhere. The first floor of the office is nice. The second floor is almost 3rd world, all plastic and metal furniture and vinyl floor. And the staff break room is right next to the waiting area. For 55+ minutes I got to hear all about the health and family problems of the staff.

I used to be a patient here for a long time and they've never taken insurance. However, I was able…read moreto receive quality care here. It seems like as they've moved away, they have also stopped offering cochlear implant audiology services and may have even stopped offering hearing aid services after their longtime hearing aid audiologist retired. Now, they've turned into a full on cochlear implant surgery service. However, surgery is only the beginning of the journey - you need the audiology services that take care of mapping and future upgrades. I received my surgery from them more than a decade ago and without audiology here, I am stranded without a provider. I called them and left a voicemail asking if they had suggestions where I could find care and did not receive any call back. It's unfortunate they've shifted to this model.

Absolutely the very best in all things related to hearing healthcare...patient care, front desk…read moresupport, medical expertise, extensive experience, excellent and friendly staff. If you have anything hearing related, Dr. Roberson is the GO TO physician. Bedside manner is A++, staff truly care about patients, office is beautiful and immaculate, etc.