I absolutely love Dr. Stitinsky! Shes an amazing provider and is incredibly thorough in her…read moreapproach. I completely trust her with my care and with friends and family. Shes direct and to the point, which I find refreshing. Her staff is great and the office is lovely. I've gone to several doctors and can say I highly recommend her.

Unethical billing and scam. (we should have read the google reviews before)…read more My wife had routine annual medical checkup. They made her sign a document and suggested some test saying they are covered. Later during billing had bills of around 400$ when we have everything covered for routine checkup. They have unnecessary phone call to tell about the lab report which can be just an email. They charged 220$ for a 5 min phone call. Never had such experience.

The receptionist is beyond MEAN. Holy shit I've never been treated so horrific! She clearly did not…read morewant me as a patient and was VERY pleased to say Dr. Ruffy was booked out past 3 months! And was sooooo mean about insurance when I'm paying 2k per month for insurance. Mean mean mean. And very mean. Hard pass.

In April thru my primary care physician I made an appointment with Dr Duffy for ears that were…read moreblocked... painfully waited for the July 24th appt they graced me with. Today I drove 25 miles from South County to the his Los Gatos office. His receptionist checked me in but stated w" we no longer accept your insurance so you can pay cash today! " Nope !! and how poor that this office never in advance advised me that they no longer accepted a major insurance program Receptionist was very arrogant too !!! I would never used this group nor recommend them to even my worst enemy !!

Dr. Karen Fann is the best, she took great care of my Mom's ear infection. I take my Mom to her…read morefor periodic cleaning to prevent it from being infected again. Thank you Dr. Karen Fann, our family is very grateful. We wish you all the best.

Highly recommend this group and what a wonderful Doctor Fann turned out to be. Dr. Fann's office…read moregreeted me, did a quick check in and I waited a few minutes (I was 15 minutes early for my appointment). Dr. Fann's assistant took me to the exam room, completed my pre-exam. Excellent Assistant who raved about Dr. Fann. I found Dr. Fann to be extremely a) kind; b) thorough; c) professional and a pleasure to be around. She explained to me what she planned to do after asking some questions and we proceeded with the exam. I had quite a wax build up which she took care of and first explaining what tools she would use. After my treatment, she advised how to properly clean my ears to prevent build up in the future. My exam lasted about 30 minutes - I was in and out and very pleased. We need more Doctors of this caliber. Thank you to Dr. Fann and her team. Respectfully, Robin Evans

Wow! One of the best, most professional and very much emphatic, caring people and surgeon I met…read moreyesterday. Monday, I lost complete hearing in my fully working right ear, over six years ago my left ear has reduced hearing to about 40 %. Loosing complete hearing in my good ear was a big shock and I was very upset about my situation. I was referred to Dr. Maw by my PCP and from the initial contact for the appt.( Which they accommodate right away same day) till I finished my appt same day every person including Audiologist and Surgeon I met were awesome. I have not seen such a service in our modern medicine. And believe me this statement is from a professional who managed healthcare facility with over 10 staff members and three doctors for over 25 years in this valley. This office has exceeded my standard of excellence which I had set up for the practice I managed. Dr. Michelle Inserra treated me with my condition and beyond my expectation, she is down to earth, explained me every single details of my care and treatment in pretty simple language, very personable and without a complicated medical mumbo jumbo. In one sentence, I walked in this clinic upset and crying and walked out with a big smile on my face. Not only that, but when my pharmacy had an issue filling prescription and one of the wonderful girl at the clinic told me not to worry about that she will personally take care of the issue with pharmacy and she did before even I reached back to home. This medical office is nothing but "AWESOME" Keep up up good job, remember "Quality goes in before the name goes on" See you guys soon.

I did not see Dr. Maw but some other Dr. After waiting 55 minutes I tried to reschedule. I was…read moretold I had not waited 55 minutes because I had arrived 5 minutes early and therefore only waited 50 minutes. At 58 minutes I finally saw the Dr who spent a total of 7 minutes telling me there was nothing to be done about my hearing loss. That didn't match up with what my referring ENT Doc said so I will go elsewhere. The first floor of the office is nice. The second floor is almost 3rd world, all plastic and metal furniture and vinyl floor. And the staff break room is right next to the waiting area. For 55+ minutes I got to hear all about the health and family problems of the staff.

I saw Dr. Huang more than 5+ years ago when I was trying to diagnose a migraine issue. Ultimately,…read moreDr. Huang had checked any potential ENT concerns related to migraine causes and prescribed me some nasal sprays. Over time, luckily they went away. From the visit, I also learned about my deviated septum, which is why I had issues breathing from my nostril growing up and up until surgery! I saw Dr. Huang at the end of 2025 to get a consult for nasal surgery. He recommended a Septoplasty and Reduction of bilateral inferior turbinates. Dr. Huang's bedside manner is one of the best I've encountered in the Sutter network. He is patient and responds to each question with confidence. What sold me was his confidence in this "easier" procedure since I had worries of potential side effects or complications post surgery. Of course, each surgery and how a patient responds and recovers is different, but Dr. Huang reassured that I would likely receive benefits, and not any digressions with my current state. That was enough for me, since I would do anything to get it any % better. I got the septoplasty in early 2026. Operation day was smooth and staff was friendly throughout. Post op and follow up care was good. Recovery is a bit of a pain with the splints and nasal drainage daily, but after a few months now, it is great to be able to fully breathe through my nose! Wish I had done the procedure earlier. Sleep has been a lot better and I can now smell new colors c: Thank you Dr. Huang and the rest of the team!

I saw Dr. Huang on a referral from my primary care doctor for long-standing nasal and breathing…read moresymptoms. Before the exam was even done, he suggested most of my symptoms couldn't be explained medically and that I should simply stop paying attention to them. He said "I'm not saying it's in your head," but the message felt the same. Even so, he continued to imply that my symptoms might be imagined. He repeatedly pointed out that I had "seen so many doctors" and asked whether any of them had found anything, even though those earlier visits were years ago and for unrelated issues. At one point he kept asking "What do you want me to do?" in a way that felt confrontational rather than curious. Doctors should recognize that every specialty has its limits. The fact that a patient hasn't been diagnosed with anything within one doctor's area of expertise does not mean the patient has nothing wrong. A confrontational approach like this only makes patients doubt themselves (Am I really sick? Is it all in my head?) and may cause them to miss the treatment they actually need. His advice was that I should ignore these symptoms as much as possible and get back to normal life. But if a patient had no problems and felt completely fine, we wouldn't spend so much time, waiting, and money to see a specialist. Everything we do is to improve our quality of life and feel a little better. My primary care doctor had listed several specific possibilities to evaluate, and they weren't addressed. In the end, he briefly told me I have rhinitis, and said that most of the symptoms I described were purely subjective and that he couldn't explain them. He gave me medication but no education about rhinitis itself. This was the first time I learned I had rhinitis and it was completely new to me, yet he was unwilling to explain much. I wonder whether he treats all patients with milder conditions this way. If we have a condition that the textbook says isn't serious, does that mean we don't deserve to be taken seriously or have it discussed with us? He didn't seem to understand the major impact rhinitis has had on my exercise and sleep. A doctor should have at least basic empathy in order to truly understand a patient's situation. To be fair, the exam itself was done carefully and he prescribed a nasal spray. But I left feeling unheard and judged rather than helped. Patients with symptoms that are hard to pin down deserve curiosity and respect, not skepticism from the start. In the exam room, the patient is already the more vulnerable one. A doctor may have seen patients with the same symptoms thousands of times, but the patient may know nothing about their condition. By the last half of the visit, all I wanted was to get out of there as fast as I could. This was truly the worst and most disappointing medical experience I have ever had. I would not return and would look for a different ENT.

Excellent doctor! Detail oriented, knowledgeable, and kind. Takes time to address all questions and…read moreconcerns.

Dr. Janas is caring and professional. I feel like I'm getting the best of advice from her. Dr…read more Janas is an expert on dealing with the loss of the since of smell. I recommend her.

Unfortunately, my experience with Dr. Balassiano was mostly negative. Initially, I wanted to see…read moreanother OB at this clinic, but Dr. Balassiano had an earlier opening, so I took it. This should have been a red flag to me that she had so much more availability. Dr. Balassiano was chronically late, sometimes an hour late, even when I was told to come in right away to check on concerning symptoms. This situation was extremely stressful as a result and I don't think anyone involved was appropriately apologetic. In addition, I had multiple negative encounters with her regarding my weight. Yes, it's relevant to discuss weight as a health concern, but the way she handled it made me feel shamed and disrespected. I would not recommend her to any patients who have body issues, particularly while pregnant. I eventually switched to Dr. Amy Teng, who was significantly more empathetic and prompt. She eventually delivered my baby and handled all my postpartum care, including catching some concerning symptoms right away. Definitely a better doctor for me.

I have my 2 C-section with Dr Erika Balassiano. She is super professional, friendly and a calm…read moreperson as during office visits and during surgery, which helps mommies go through difficult times. She is very responsive and has been my Togo person for sure. The office staffs are super friendly and competent as well the other doctors in the office, which I know because before your delivery they make sure you meet with each doctor in their office in case your chosen doctor is not available during your labor. They have a great app, which facilitates the communication a lot! The only suggestions I have is that the app should be able to send pictures to the doctor and schedule appt using the app.

Dr. Johansen goes above and beyond the level of service offered by other concierge doctors. Like…read morethe others, she offers same-day appointments and an easy way to reach her during the workday and outside of working hours. Dr. Johansen also listens attentively; explains your medical issues clearly; offers treatment alternatives; promptly orders tests and makes referrals; finds good specialists to evaluate and treat your condition, when necessary; and does additional research on your medical issues if needed. She respects your right to make the final decision regarding your treatment. Every time you see her, she seeks to connect with you on a personal level as well as a professional one. In 2023, I moved to a community 65 miles from Palo Alto. I kept Dr. Johansen as my primary care physician, knowing that I could reach her by phone or messaging and that I could drive over to see her when needed. I recently moved back to the Palo Alto area and I am so glad to have easy access to her clinic once again.

My experience with Dr. Johansen has always exceeded my expectations. She is perceptive, thorough,…read moreand diligent with follow-up. Best of all, she listens closely, takes the time needed to gather important information, and is compassionate. I'm so fortunate to have her as an advocate and partner in my journey to health!