What takes a healthcare professional from being merely good to being positively great?…read more 1 The office is bright, clean, airy, and tranquil. 2 I have never had to wait more than 5 minutes for our scheduled appointment. 3 Every staff member greets you warmly. with a genuine desire to do everything they can to serve you. I've had the pleasure of working with Kassie, Danyel and Jana. I have never been to a friendlier office that is more dedicated to serving its patients. 4 Rachel is thorough and takes whatever time is necessary to conduct hearing tests and to fit hearing aids as perfectly as possible. This may take 25-50% longer than other audiologists who think 80-20 is good enough. And she does it at no additional charge. 5 Rachel is deeply knowledgeable. She stays current with new technology and the characteristics of hearing aids from different manufacturers so she can make a recommendation that will suit your unique needs. 6 Rachel makes it fun to come to her office. 7 Rachel will answer all of your questions, whether obvious or esoteric, fully and with respect. 8 If you have a question between visits, the staff will provide the answer immediately by phone, and if necessary, will send additional materials electronically. 9 I also consulted with Dr Brook Raguskus in the Pacific Hearing office who is a specialist in tinnitus. She too is deeply knowledgeable, respectful, and makes the visit fun. Rachel and her entire team are exceptional. They have earned my wholehearted recommendation.

I haven't given a review in a very long time but this one is well deserved. I noticed my left ear…read moregetting clogged so I tried ear drops and the spray bottle and that made things worse. I couldn't hear out of my left ear. It was horrible! So that night I searched on yelp and found the most amazing hearing clinic. I called the next morning right when they opened and the receptionist was the nicest person and got me an appointment the very same day. Dr. Ashley was the doctor that took care of me. She's absolutely amazing. She was very thorough and explained to me everything she was doing. She definitely spent over an hour with me irrigating both my ears and micro suction. I'm so happy she was able to get all that compacted wax out of both my ears. I can hear again!! I'll definitely be back to have my ears cleaned on a regular basis.

Front office is highly unprofessional. I had a family…read moreemergency and we had to reschedule my Grandma's appointment so I called and left a message. Didn't get a call until the next day and we agreed on a day 2 weeks out. Then I get a call today saying the business name has changed to San Francisco something and we had 2 no shows so they sent the hearing aids back and they no longer accept her insurance anymore. Ummm....what?? 1st off I called to reschedule... He argued that I didn't call... Really genius?? Then how did I get the other appointment?? And said if I called on Monday there was none there to answer the call, just the doctor. It's not my fault he wasn't there to do his job and it shouldn't have counted as a no show if I informed them earlier. Then says we no showed 3 days ago when I had it down for next week and didn't get any reminders. But the part that really gets me pissed is the fact he said they sent them back. I'm like, already? After 3 days? He said, in a rude manner, I don't know when they sent them but they did and now you have to go somewhere else. I have worked in the medical field at private practices for many years and this is not how you do business. And I can tell the front office help is lazy because many times I have left messages and have not received calls back. Save yourself the trouble and go else where! If I could I would give 0 stars!

This is a business that doesn't care if gets your business…read more.. Had an appointment this morning, but decided to cancel because of the front desk person. The very first impression she gave was indifference followed by a hacking cough she tried to suppress (not wearing a mask). She walked in from the back room (of an already small office lobby) briefly looked at me, then gave me papers to fill out and started to turn. I asked if the pens were clean since there were no labeled pens and only 2 or 3 in the pen hold can. She said yeah as she was turning away. I forgot my mask and went back out to the car to get it, since they didn't have any available (not sure if a hearing test facility qualifies as a medical facility under the Santa Clara County Health dept.). After coming back in and turning in the form she again only looked at me when getting the forms once, and not again until my misunderstanding of what she said. Ironically I am at a hearing test place and heard her say is that 'butt' for your email; not the best handwriting. Corrected her, but was already agitated by the lack of a welcome and the feeling of indifference (with an extra dose of coughing), and then said why would you say that? Say "butt"? I wait a few seconds and she doesn't say anything. I eventually just go to the restroom. When I get out she said only said "bud". Then says it again, while at least looking at me this time, but now looking a little annoyed. Goes back to looking over the form and without looking at me, asks for my insurance card. I followed my instinct and said I am canceling my appointment. "Ok", looking at me with indifference again. I had to ask for my paperwork so it wouldn't be billed accidently. Once I got it, I started to leave, and mentioned she was coughing/sick. She sarcastically said 'bye'. I came back in and addressed her attitude and about being sick. I am guessing they have so much business it doesn't matter how she treats people, because she just turned and walked away... I left, because I didn't feel at that point I could trust them to do the testing correctly, and really didn't want to find out one way or the other...maybe you will get a different experience if you decide to go there...

Very accurate test and terrific stay. They said my hearing is excellent and recommend coming back…read morein 2 years

Purchase and service experience was great. Friendly and responsive staff. Great product. A little…read moreexpensive but worth it for us as we had an amazing service experience when the ear buds stopped working after a year or more of use, we got free replacements under warranty which was great.

I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Dr. Patty is categorically the finest example of what a healthcare provider should be. In fact, the…read morewhole practice is. Every interaction, from scheduling an appointment, to experiencing your first consultation, to the customised and meticulous nature of the solutions to your hearing needs, is handled with such care, empathy, and authenticity. Dr. Patty is EXTREMELY knowledgable and has the rare ability to connect with her patients on a human level; leading to you walking out of every meeting with a profound understanding of the complexities of your ear and brain's anatomy as well as peace of mind knowing your needs are being met at the highest possible standard. In my case, I went in searching for custom hearing plugs as I experience some very loud environments with my job and in my day-to-day life. Dr. Patty sat down with me and walked me through every step: educating me on how the inner workings of the ear, the methodology she has honed to create the custom mould, and how to find the ideal reduction in decibels that would best suit my needs. You are also given the option of picking from a variety of colours! Dr. Patty then brings you back in for a fitting and followup to ensure the plugs are the perfect size and achieve your protection needs with a comprehensive audio test (If you're lucky she will also bless you with a plethora of fun animal facts!) I am blown away by the level of care I was provided with. To Jalisa, Melissa, and Dr. Patty, thank you SO much for being such amazing people and for all of your time and help. To anyone looking for treatment for their ears (or preventative measures to protect your hearing long term like me) look no further.

This review speaks to the newly opened Cupertino, Calif., office and the national headquarters in…read moreMinnesota. It's not just that the local folks were great (and they were!) but I'm certain it's also because of the company culture. My husband was driving me nuts with his mumbling. And when speaking to me from a room away or when not directly facing me, his words were mushy, garbled -- if I heard them at all. I missed dialogue at plays. I appreciated the "closed captions" option on TV programs or streamed content. Of course, the issue was me. My hearing. My whole world is now richer, brighter, and ever more audible thanks to the wonderful employees of and the fabulous company called Starkey Hearing. The company looked at the audiogram (measuring sound intensity vs frequency) from my healthcare plan, repeated the test to validate the findings, suggested the EDGE AI hearing aid and gave me a fitting that instantly improved my hearing. I had zero issues getting used to slipping the HAs over my ears and wearing them all day. I loved the settings I could choose with an inconspicuous press of a button on my left HA for a crowd scene or noisy restaurant or a volume setting on my right HA. Or from the Starkey app on my smartphone. I can even choose to have my specific environment analyzed by AI to give me an "in-the-moment" change in settings. Since getting the HAs, I've been to large events with noises bouncing everywhere, and I can hear a pal or the speaker with ease. And for my friends with supersoft voices, I just crank the volume. I'm an active gal, lifting lots of things, bending down a lot and, out of habit, floofing my curly hair. Downward Dog exercises were the worst. The HA would sometimes come loose when my head was inches from the ground, butt in the air. Easy fix: an ear fitting of a bit of plastic made just for me. Hubby and I were able to couple a vacation to the Land of Lakes (so beautiful, so green, so friendly) with a visit to Starkey headquarters where they treated me like royalty and made me feel like family. Sorry, this is getting to be TL:DR (Too Long, Didn't Read), but still, I have more to say! To the receptionist who greeted me, to the professional who administered a superior audiogram with tiny mikes attached to headphones to send more specific test sounds to my ears, to the pro who created a custom mold of my ear canals that formed the basis of custom inserts that fit better than a glove, to the follow-up meeting the next day to double check all was well before I returned to California, well, I thank you so much. Several C-suite executives greeted me and served me, too. But here's what surprised me the most. While waiting for the custom plastic part to solidify over the custom molds made from my ears, I noticed a gentleman getting attention from Bill Austin, founder, chairman and principal owner of the company. I thought whoa, that guy has connections! But no, the next client also was seen by him. And the next one. And then it was my turn. I almost never take selfies, but I had to in this instance. Bill Austin has provided hearing aids to presidents, popes, Mother Teresa and Nelson Mandela, to name a few. His missions to some of the poorest parts of the world to provide free HAs to the underprivileged are inspiring and more. And there is more. The whole headquarters operation is in an open plan, with visibility into all parts of the process and into the all-glass doors of folks with offices. No fancy setting for the highest officials. And here's what may have touched me most and made me feel so very good about the company culture: Chairman Austin's bar-stool perch -- where he smooths the edges of the custom inserts on a grinding/polishing wheel and checks on the fittings -- is right next to the shipping clerk. Literally, they work a few feet away. That the company treats its employees with such equality and respect made me happier yet to have chosen Starkey. Customer service provided so well from the chairman to the shipping desk represents something worth celebrating. One local note, too: When an issue with one of my HAs arose, I was referred to Starkey's new office in the SF Bay Area. The receptionist and the audiologist were friendly and more. I walked out with a loaner HA that was identical to my own (even the golden color to blend in with my locks) to use until mine could be repaired or replaced. It's the company culture! I'll stop now. (OK, one more: The antique auto museum and HA museum at the headquarters just outside of Minneapolis were treats for my eyes and made the short waits a delight!) OK. I'll really stop. No, just one more thing: Hubby loves Starkey, too. He doesn't have to repeat himself anymore.

I have hearing aids, for 30 years. I went in for some questions and the lady there answered all of…read moremy questions, she was very helpful. I am on my second pair of Starkey. My first was 3 years ago and this current ones are even better and more improved than the first. There have all the display that you can pick up.

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

I saw Ingyu Chun, Aud for a VNG appointment earlier this year. The referral, the VNG testing…read more(videonystagmography), is an extensive test that looks for specific eye movement and to see if you have an inner ear disorder. I've been having episodes of vertigo so my ENT said this would be the next step in ruling out what was happening. I saw this audiologist at Palo Alto Medical Foundation's Mountain View office. The appointment itself took months to make and felt daunting, as I was informed it would take 90-120 minutes long. My experience and appointment with Ingyu was traumatic. The extreme dizziness aside from the last part of the test was one thing. His presentation and care (or should I say lack of care) is why I am writing this review. Ingyu sighed often and was audibly frustrated throughout our series of tests. He made comments that data could not be used and had me redo tests. He yelled at me to open my eyes over and over during the peak of my dizziness and nausea, and asked me "are you even trying?" or stated "you just gave up" during different parts of the testing. I wasn't there for an academic test and it's unfortunate that he cared more about data than about my safety, comfort, and ability to perform said test. I made this appointment to understand my health more and uncover answers on how to better care for myself. And instead, I was berated and felt extremely unsafe and was more focused on when I felt I needed to end the appointment vs. tracking balls across a screen. I was experiencing near panic attack symptoms and nightmares for days after my appointment with him. I filed a complaint with PAMF about his demeanor towards patients, in hopes that he is counseled and doesn't continue this harm towards others. His only saving grace in this review was that he made sure to check in to see if I would be consenting to the procedure, even in between each test we were taking. He explained the risks, including what we could not determine from results of the test. If you are referred to this doctor, please do your research and find someone else. But maybe, if you have him for another type of exam he's different. But is it worth finding out?

I have this fear that I'm going to be totally deaf in my old age so I decided to get my hearing…read moretested. I made an appointment with Dr. Nelson and she was nice as can be. She asked some general questions and then did a few different tests: sticking some earplug-like device in my ear that measures something about eardrum pressure (this was kind of uncomfortable and stressed me out more than it should have), then a test where you listen for faint tones and press a button when you hear them, and finally a test where she goes into another room (kind of like a soundproof booth in game show land) and you can hear her only through headphones, and you have to repeat words that she's saying. After all this it turns out my hearing is normal. My hearing loss paranoia has been diffused... for now.

Ritchie Blanco at Hearing Life always makes himself available to address issues with my Oticon…read morehearing aids in a timely manner. As I can't hear without them prompt and effective service is crucial. Ritchie is professional, friendly and knowledgeable, as is their entire staff. I've been a patient at this office for over 15 years. Ron Levi

Richie was fantastic, I've never had an aural exam go so well. He was knowledgeable, thoughtful,…read morepatient, and I really, really, really appreciate speaking with a professional who speaks English. No offense to any other medical professional. It made our communication easier. And the adjustments he made were perfect. I can hear again!

Going to Dr. Manjul since 2014-2016 and again 2022- till now. She helped me a lot with diabetes…read morecontrol with diet, no GLP meds. Her referrals to other doctors and surgeons also turned out good.

Dr. Patwardhan has been my husband's and my primary doctor for over 20 years. She has been always…read morekind and ready to offer any health related advice and recommendations. Her preventative care and encouragement of proactive life style on exercises and diets have helped us avoid many pitfalls. All her staff members are professional and helpful. If you want a physician who is genuine and takes care of all your primary health needs, look no further, Dr. Manjur Patwardhan is the one!