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    Landmark Hearing Services

    4.4 (51 reviews)
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    7 years ago

    Absolutely amazing service! Sandra and here team are super helpful and accommodating. They go extra mile to help the customer.

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    Thank you Marlyn. We appreciate the time you took to write a review.

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    Page 1 of 2

    Ask the Community - Landmark Hearing Services

    Review Highlights - Landmark Hearing Services

    I've been with Landmark and Sandra Wendschlag for ten years now, and am only on my second pair of hearing aids!

    Mentioned in 13 reviews

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    Pacific Hearing Service - Los Altos test booth

    Pacific Hearing Service

    4.9(37 reviews)
    3.8 mi

    What takes a healthcare professional from being merely good to being positively great?…read more 1 The office is bright, clean, airy, and tranquil. 2 I have never had to wait more than 5 minutes for our scheduled appointment. 3 Every staff member greets you warmly. with a genuine desire to do everything they can to serve you. I've had the pleasure of working with Kassie, Danyel and Jana. I have never been to a friendlier office that is more dedicated to serving its patients. 4 Rachel is thorough and takes whatever time is necessary to conduct hearing tests and to fit hearing aids as perfectly as possible. This may take 25-50% longer than other audiologists who think 80-20 is good enough. And she does it at no additional charge. 5 Rachel is deeply knowledgeable. She stays current with new technology and the characteristics of hearing aids from different manufacturers so she can make a recommendation that will suit your unique needs. 6 Rachel makes it fun to come to her office. 7 Rachel will answer all of your questions, whether obvious or esoteric, fully and with respect. 8 If you have a question between visits, the staff will provide the answer immediately by phone, and if necessary, will send additional materials electronically. 9 I also consulted with Dr Brook Raguskus in the Pacific Hearing office who is a specialist in tinnitus. She too is deeply knowledgeable, respectful, and makes the visit fun. Rachel and her entire team are exceptional. They have earned my wholehearted recommendation.

    I haven't given a review in a very long time but this one is well deserved. I noticed my left ear…read moregetting clogged so I tried ear drops and the spray bottle and that made things worse. I couldn't hear out of my left ear. It was horrible! So that night I searched on yelp and found the most amazing hearing clinic. I called the next morning right when they opened and the receptionist was the nicest person and got me an appointment the very same day. Dr. Ashley was the doctor that took care of me. She's absolutely amazing. She was very thorough and explained to me everything she was doing. She definitely spent over an hour with me irrigating both my ears and micro suction. I'm so happy she was able to get all that compacted wax out of both my ears. I can hear again!! I'll definitely be back to have my ears cleaned on a regular basis.

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    Pacific Hearing Service - Los Altos front office

    Los Altos front office

    Pacific Hearing Service - Hearing aid vacuum

    Hearing aid vacuum

    Pacific Hearing Service - Los Altos wax room

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    Los Altos wax room

    Starkey Hearing Center

    Starkey Hearing Center

    5.0(2 reviews)
    1.3 mi
    Available by appointment
    Certified professionals

    This review speaks to the newly opened Cupertino, Calif., office and the national headquarters in…read moreMinnesota. It's not just that the local folks were great (and they were!) but I'm certain it's also because of the company culture. My husband was driving me nuts with his mumbling. And when speaking to me from a room away or when not directly facing me, his words were mushy, garbled -- if I heard them at all. I missed dialogue at plays. I appreciated the "closed captions" option on TV programs or streamed content. Of course, the issue was me. My hearing. My whole world is now richer, brighter, and ever more audible thanks to the wonderful employees of and the fabulous company called Starkey Hearing. The company looked at the audiogram (measuring sound intensity vs frequency) from my healthcare plan, repeated the test to validate the findings, suggested the EDGE AI hearing aid and gave me a fitting that instantly improved my hearing. I had zero issues getting used to slipping the HAs over my ears and wearing them all day. I loved the settings I could choose with an inconspicuous press of a button on my left HA for a crowd scene or noisy restaurant or a volume setting on my right HA. Or from the Starkey app on my smartphone. I can even choose to have my specific environment analyzed by AI to give me an "in-the-moment" change in settings. Since getting the HAs, I've been to large events with noises bouncing everywhere, and I can hear a pal or the speaker with ease. And for my friends with supersoft voices, I just crank the volume. I'm an active gal, lifting lots of things, bending down a lot and, out of habit, floofing my curly hair. Downward Dog exercises were the worst. The HA would sometimes come loose when my head was inches from the ground, butt in the air. Easy fix: an ear fitting of a bit of plastic made just for me. Hubby and I were able to couple a vacation to the Land of Lakes (so beautiful, so green, so friendly) with a visit to Starkey headquarters where they treated me like royalty and made me feel like family. Sorry, this is getting to be TL:DR (Too Long, Didn't Read), but still, I have more to say! To the receptionist who greeted me, to the professional who administered a superior audiogram with tiny mikes attached to headphones to send more specific test sounds to my ears, to the pro who created a custom mold of my ear canals that formed the basis of custom inserts that fit better than a glove, to the follow-up meeting the next day to double check all was well before I returned to California, well, I thank you so much. Several C-suite executives greeted me and served me, too. But here's what surprised me the most. While waiting for the custom plastic part to solidify over the custom molds made from my ears, I noticed a gentleman getting attention from Bill Austin, founder, chairman and principal owner of the company. I thought whoa, that guy has connections! But no, the next client also was seen by him. And the next one. And then it was my turn. I almost never take selfies, but I had to in this instance. Bill Austin has provided hearing aids to presidents, popes, Mother Teresa and Nelson Mandela, to name a few. His missions to some of the poorest parts of the world to provide free HAs to the underprivileged are inspiring and more. And there is more. The whole headquarters operation is in an open plan, with visibility into all parts of the process and into the all-glass doors of folks with offices. No fancy setting for the highest officials. And here's what may have touched me most and made me feel so very good about the company culture: Chairman Austin's bar-stool perch -- where he smooths the edges of the custom inserts on a grinding/polishing wheel and checks on the fittings -- is right next to the shipping clerk. Literally, they work a few feet away. That the company treats its employees with such equality and respect made me happier yet to have chosen Starkey. Customer service provided so well from the chairman to the shipping desk represents something worth celebrating. One local note, too: When an issue with one of my HAs arose, I was referred to Starkey's new office in the SF Bay Area. The receptionist and the audiologist were friendly and more. I walked out with a loaner HA that was identical to my own (even the golden color to blend in with my locks) to use until mine could be repaired or replaced. It's the company culture! I'll stop now. (OK, one more: The antique auto museum and HA museum at the headquarters just outside of Minneapolis were treats for my eyes and made the short waits a delight!) OK. I'll really stop. No, just one more thing: Hubby loves Starkey, too. He doesn't have to repeat himself anymore.

    I have hearing aids, for 30 years. I went in for some questions and the lady there answered all of…read moremy questions, she was very helpful. I am on my second pair of Starkey. My first was 3 years ago and this current ones are even better and more improved than the first. There have all the display that you can pick up.

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    Starkey Hearing Center
    Starkey Hearing Center
    Starkey Hearing Center

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    Ingyu Chun, Au.D., Ph.D.

    Ingyu Chun, Au.D., Ph.D.

    1.0(1 review)
    1.9 mi

    I saw Ingyu Chun, Aud for a VNG appointment earlier this year. The referral, the VNG testing…read more(videonystagmography), is an extensive test that looks for specific eye movement and to see if you have an inner ear disorder. I've been having episodes of vertigo so my ENT said this would be the next step in ruling out what was happening. I saw this audiologist at Palo Alto Medical Foundation's Mountain View office. The appointment itself took months to make and felt daunting, as I was informed it would take 90-120 minutes long. My experience and appointment with Ingyu was traumatic. The extreme dizziness aside from the last part of the test was one thing. His presentation and care (or should I say lack of care) is why I am writing this review. Ingyu sighed often and was audibly frustrated throughout our series of tests. He made comments that data could not be used and had me redo tests. He yelled at me to open my eyes over and over during the peak of my dizziness and nausea, and asked me "are you even trying?" or stated "you just gave up" during different parts of the testing. I wasn't there for an academic test and it's unfortunate that he cared more about data than about my safety, comfort, and ability to perform said test. I made this appointment to understand my health more and uncover answers on how to better care for myself. And instead, I was berated and felt extremely unsafe and was more focused on when I felt I needed to end the appointment vs. tracking balls across a screen. I was experiencing near panic attack symptoms and nightmares for days after my appointment with him. I filed a complaint with PAMF about his demeanor towards patients, in hopes that he is counseled and doesn't continue this harm towards others. His only saving grace in this review was that he made sure to check in to see if I would be consenting to the procedure, even in between each test we were taking. He explained the risks, including what we could not determine from results of the test. If you are referred to this doctor, please do your research and find someone else. But maybe, if you have him for another type of exam he's different. But is it worth finding out?

    Landmark Hearing Services - audiologist - Updated May 2026

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