Front office is highly unprofessional. I had a family emergency and we had to reschedule my Grandma's appointment so I called and left a message. Didn't get a call until the next day and we agreed on a day 2 weeks out. Then I get a call today saying the business name has changed to San Francisco something and we had 2 no shows so they sent the hearing aids back and they no longer accept her insurance anymore. Ummm....what?? 1st off I called to reschedule... He argued that I didn't call... Really genius?? Then how did I get the other appointment?? And said if I called on Monday there was none there to answer the call, just the doctor. It's not my fault he wasn't there to do his job and it shouldn't have counted as a no show if I informed them earlier. Then says we no showed 3 days ago when I had it down for next week and didn't get any reminders. But the part that really gets me pissed is the fact he said they sent them back. I'm like, already? After 3 days? He said, in a rude manner, I don't know when they sent them but they did and now you have to go somewhere else. I have worked in the medical field at private practices for many years and this is not how you do business. And I can tell the front office help is lazy because many times I have left messages and have not received calls back. Save yourself the trouble and go else where! If I could I would give 0 stars! read more

This is a business that doesn't care if gets your business... Had an appointment this morning, but decided to cancel because of the front desk person. The very first impression she gave was indifference followed by a hacking cough she tried to suppress (not wearing a mask). She walked in from the back room (of an already small office lobby) briefly looked at me, then gave me papers to fill out and started to turn. I asked if the pens were clean since there were no labeled pens and only 2 or 3 in the pen hold can. She said yeah as she was turning away. I forgot my mask and went back out to the car to get it, since they didn't have any available (not sure if a hearing test facility qualifies as a medical facility under the Santa Clara County Health dept.). After coming back in and turning in the form she again only looked at me when getting the forms once, and not again until my misunderstanding of what she said. Ironically I am at a hearing test place and heard her say is that 'butt' for your email; not the best handwriting. Corrected her, but was already agitated by the lack of a welcome and the feeling of indifference (with an extra dose of coughing), and then said why would you say that? Say "butt"? I wait a few seconds and she doesn't say anything. I eventually just go to the restroom. When I get out she said only said "bud". Then says it again, while at least looking at me this time, but now looking a little annoyed. Goes back to looking over the form and without looking at me, asks for my insurance card. I followed my instinct and said I am canceling my appointment. "Ok", looking at me with indifference again. I had to ask for my paperwork so it wouldn't be billed accidently. Once I got it, I started to leave, and mentioned she was coughing/sick. She sarcastically said 'bye'. I came back in and addressed her attitude and about being sick. I am guessing they have so much business it doesn't matter how she treats people, because she just turned and walked away... I left, because I didn't feel at that point I could trust them to do the testing correctly, and really didn't want to find out one way or the other...maybe you will get a different experience if you decide to go there... read more

I am Social Worker for a local SNF "Skilled Nursing Facility" a patient of mine was without a hearing aid for almost a month. I called every listed hearing aide repair I could find on google. I asked other SW's from other facilities, to refer there audiologist, no luck. I found Landmark Hearing Services which is down the street from my facility. I need a simple rubber piece and after all the no's and refusals from other places, Landmark Helped me out found the right size piece and made my patient the happiest woman in the world. Thank you! I will from now on only suggest going Landmark for anything hearing related. Their customer service alone is worth it! Michael T. SW read more

My two year old needed to have a hearing test done to rule out hearing issues and we were referred to Landmark by our pediatrician. Brandon Cyrus conducted a series of tests and by the end of the appointment, even our cautious and suspicious-of-doctors toddler was giggling and smiling ear to ear. I was so impressed by his gentle and friendly demeanor (I'm sure it's not easy to perform a hearing test on a two year old!). He was able to collect the information he needed efficiently and without any tears from our daughter. :) Would definitely come back if we needed any follow up care. read more

I can't say enough good things about Landmark Hearing Services. We turned to them for help to get hearing aids for my uncle, who used to be a patient of Stanford clinic in the past. Stanford stopped accepting his 'managed MediCal' insurance, and Landmark was only one clinic left in 15-20 miles radius that offered help. Not only they took care of submitting paperwork for MediCal approval, but they were great in scheduling all required appointments; demonstrating real thoughtfulness and professionalism to get the ideal solution for my 90+years old uncle. Today he received his new hearing aid. A smile on his face and a 'big thumb up' spoke better than any words. His hearing is back and so does his joy of life! THANK YOU to Landmark Hearing Services! read more

Always helpful, responsive and this group really is a customer service oriented business. From the top to the bottom they have been a life changing help to me with the dilemma of hearing loss. Sometimes 5 stars are not enough! read more

I took my father to Landmark Hearing on May 3, 2021. It is over three months and he still has not receive his hearing Aid. No one from Landmark hearing has bothered to follow up on his Hearing Aid. He is 88 years old. How much more time do you need to give this man his hearing Aid? I made multiple attempts to get a hold of someone in the office but they are telling me they are short staff and they are not able to help me. At this time I am seriously considering to cancel the order if any had been made and report the customer /patient care service neglect to the office of Medi-cal. If you are not able to provide quality and timely service to the Medi-Care & Medi-Cal patients your name should be taken off their service center list. read more

I went to see Dr. Jovona Diggs for the first time for my hearing test and she was absolutely wonderful. She took her time and was super patient, friendly, and knowledgeable! I will definitely keep going to her for my annual hearing tests. read more

I do not recommend the service here. The office staffs are very rude. The hearing devices product very very poor quality.Horrible & waster customer valuable time.I bought my hearing devices from here,but never work for me. I tried for 5 times. I return the hearing aid to office without any refund. My ears was very painful and sweating.I request here Dr call me back.The Dr refuse call me back. My experience here was very very disappoint ................. I report the terrible service to my insurance inc. All neighbors,Please don't use here service.I do not want my expericece happen to anybody else. read more

I have been going here for a couple of years. The sevice has been nothing short of stellar. I do not know how they maintain excellent sevice across all employees, but they do. Shout out to Dr. Brandon for going above and beyond! read more

I do not recommend service here. I had horrible experience with this office. My hearing devices never worked very well. I still have issues with this office. I hope the owner does something about it. The office only loves money.I am not happy with the service, I am very disappointing with them. read more

I was pretty impressed by Dr. Sandra from the very beginning when I first started exploring Hearing Aids 17 yrs ago and have been with her ever since then. Her knowledge, professionalism, advise, care, and friendly nature is just upbeat. Not only did she patiently answer all my questions satisfactorily initially, she and her office have always been approachable and available whenever I needed any help. Over the years I have had Dr Sandra conducted several Audiogram tests, fitted and dispensed various hearing aids with the best experience. The office handled repairs, issues extremely graciously, efficiently and in a timely manner. I have great regards for Dr Sandra and I highly recommend Landmark for Hearing Aid services. read more

My thanks to Dr. Jovona Diggs for her professionalism. She is a very good listener and very patient and pleasant. I was very comfortable with her, and I am very pleased with my new hearing aids. Also, the receptionist, Dominick, was very helpful and kind. (This my wife, Atsuko reporting, but I can fully agree with her experience.) read more

I've been to many audiologist for about 49 years since I was 5 years of age. The last great and the real know how to do the job in 1981 because of his retirement. Most specialist did their job within reason but never really understood the depth of how 'hard of hearing' person need to hear. Today's technology have so much to offer but confused my hearing because I'm so used to analogy. I've tried the compression version of noise control and it didn't work for me. One of my hearing aid failed yesterday morning and needed to find a new audiologist and found Landmark Hearing through Yelp with such good ratings. I requested to see Sandra and wanted someone that totally understand my background to fit the right kind of hearing aids for me. My first impression of Sandra was very friendly and receptive to hear about my background and she totally understood my hearing needs. She explained several different options and was looking out for my best interest! It was a breath of fresh air and felt relaxed knowing that she is going to take care of it. I found my hearing service home as long as I'm living in the bay area. I will recommend her to my family and friends if they are looking for a new audiologist. Folks, you will be satisfied. read more

Absolutely amazing service! Sandra and here team are super helpful and accommodating. They go extra mile to help the customer.

If you need hearing devices, Landmark Hearing Services is the place! I recently purchased my fourth pair of hearing devices, two of which are from Landmark Hearing Services. My only complaint is that I wish I met Dr. Sandra Wendschlag when I needed my first pair. I had a bad experience with my second pair from a reputable hospital, and if it weren't my second pair, I wouldn't have had any idea that hearing devices can change your life in an amazing, fun way. And this wasn't fun. The sound was boomy and painful, to the point that they were in my pocket instead of my ears. The audiologist reputedly told me that I needed to retrain my brain and they will eventually work. After eight months of frustration and tears the hospital admitted they sold me the wrong pair and they weren't programed properly. They gave me a refund check. With a great recommendation, the refund check and I drove to Landmark Hearing Services. Landmark Hearing Services is educated on the latest hearing devices, hearing testing, and their customer service is exceptional. Sandra led me to proper devices, and I could hear again. Music sounded marvelous. Helping customers at work was a piece of cake. Wearing the hearing devices became second nature. Six years later I needed new devices. Sandra was excited about a new Oticon product, I purchased them, and they are a dream. Most importantly, Sandra programed them spot on. The sound is clear and pleasant, they are comfortable, and I love wearing them. The best part, they have a Bluetooth feature. I will never hold my iPhone to my ear again. I talk on the phone, listen to music, movies, and TV through my devices. I have a personal volume control and I no longer blast the family out on movie night. I walk the dog, listen to music, and still hear street noise. Regular hearing people are envious. If you need hearing devices go to Landmark Hearing Services. Sandra and Heidi are helpful with a smile; they see to it that you are happy. Don't be afraid of hearing aids. Landmark Hearing Services will help you find your devices and totally enhance your life. read more

I have been a patient since 2008. There was a hearing device that I was interested in, and I didn't want to have to go all the way to UCSF to get fitted. The device in question was relatively new on the market at the time (came out in 2005), and few audiologists had experience fitting patients with it. The manufacturer told me the closest audiologist to me that had experience with this device was in San Francisco. I emailed Landmark Hearing about the device and asked if they would consider fitting me for it. Dr. Wendschlag got back to me right away. She sent away for the info packet and I became her first to fit for that device. ** I would like to add that had I called and emailed audiologists all over Silicon Valley, and they all said they had never heard of the device in question, and no one besides Dr. Wendschlag expressed any interest in finding out more about it. Landmark billed my insurance for my initial hearing test, and that went smoothly. The receptionist got my insurance info when I made my first appointment, and at my first visit she knew exactly what my benefits were. There was no confusion. Dr. Wendschlag does substantial charity work, and for every hearing instrument sold, she allocates a portion of the profits towards charity. She's been involved in building wells in Africa as well as helping those involved with local foster care. Appointments start on time. On Fridays they have a shorter day ( 9-2), but M-Thu is 9-5. They are closed for lunch 12 to 1. The parking can be a challenge during peak hours - it's a shared lot with other medical buildings. read more

Dr. Sandra Wendschlag of Landmark Hearing provides excellent, personalized service with a fair and reasonable approach to problem-solving. Whenever I've had a special scheduling need I've been graciously accommodated. What more could you ask? Heidi is an excellent and informative administrator with conscientious follow-up whenever needed. Kathy helps provide pro-active scheduling and service coverage. I am just completing my first year of wearing Lyric in-ear-canal hearing aids. My fitting and calibration was perfect with truly marvelous results. I am moving back East within the next month and will be very sorry to lose the level of customer care established over this past year. read more

My mom has been going to the one in Sunnyvale for over 6 years. Dr. Sandra is very good and patient and her staff is top notch. They are very good and knowledgeable about hearing aid types. I highly recommend this company. read more

I have recommended Landmark Hearing to lots of people because they are a great company. My audiologist there is Amy and she has been amazing. I have gone to her for support many times over the last few years and she is always very helpful and goes far beyond what would be expected. She is patient, knowledgeable, and kind. The office atmosphere is friendly and organized. read more

Excellent service and the doctor was very patient and went through the process and details very thoroughly. Staff and on phone service was also amazing considering we had several questions related to insurance. read more

Brandon did an excellent job of doing my yearly hearing check up. He was very caring & patient. He answered all of my questions, plus gave me suggestions with wearing my devices more consistently. I would highly recommend patients going to Landmark for any hearing loss. He gave me a very comprehensive exam, explaining all that he was doing. read more

I've been going to Landmark Hearing for over 15 years for tests and hearing aids. I have a moderate hearing loss than has changed some resulting in now using two hearing aids. Sandra has always answered all my questions, and helped tremendously with figuring the costs and benefits of which heading aid to get especially when I was without insurance. Her staff is helpful and cheerful. I recommend her to friends whenever I can. read more

I made a stop at Landmark today (no appointment) with my grandmother for her hearing aids which she purchased at Landmark awhile back. We were both extremely happy with the service we received from Heidi, who is the Audiology Assistant at the front counter. We did not have an appointment and we were out of there within 5-10 minutes. Heidi was patient, kind and courteous with my grandmother as she showed her what she was doing wrong. Heidi performed a full routine maintenance on the hearing aids while we were there (saved us from having to make a 2nd trip), and the top it all off she gave my grandmother a special magnetic tool to help her install the tiny little batteries in the hearing aids. Changing the batteries is quite hard for my grandmother at times as her fingers have gotten quite arthritic over the years. We could not believe such a tool existed and are extremely grateful to Heidi for introducing us to this tool as well as her excellent service she gave us! read more

Landmark is new to me; they have taken over from my retired audiologist, and did a great job of adding new ear pieces to my hearing aids; polite, helpful and knowledgeable! read more

Landmark Hearing Services are honest, efficient and very helpful. I had a hearing loss which is no longer a problem. My friends and husband are also very thankful because they don't hear me ask them to repeat themselves. I highly recommend their services. read more

I dislike needing hearing aids but Dr. Wendschlag makes my experience as good as possible. She is patient and kind and most of all, knowledgable. I can recommend Landmark without hesitation. Dorothy D read more

Dr. Sandra Wendschlag was fantastic working with my sister who has Alzheimer's. She fitted her with a lyric hearing aid which got her back to hearing within an hour of seeing her. There was no long term wait of weeks to get a hearing device. My sister was losing her old hearing aid on a routine few month basis and the Lyric system provided her with a system that won't get lost. Dr. Wendschlag was very courteous and efficient and gave very useful advice with regard to using the new hearing aid. read more

I have had a fantastic experience with this location. I have worked with Amy who has worked very hard to make sure I find the hearing aids that work best for me. I have trialed 3 very different hearing aids over the course of several months until I found the perfect ones. I found Amy to be very knowledgeable of how the patients actually use the hearing aids, providing very helpful tips, and setting up the hearing aids with fine tuning to my personal needs, in every settings. I was also impressed by the fact that she did not use any of the marketing speak that hearing aids company like to use in order to sell us their devices, but spoke out of what her patients tell her of each device, to really list the pros and cons of each. Overall 5/5, would definitely come back. read more

I love the service I get here! I have been a patient here for several years. The doctors here consistently have new and improved devices and now my hearing is better than ever. They have worked well with my insurance, as well. read more

My wife and I would like to tell everyone about the great people at Landmark Hearing Services. My wife is hard of hearing and has been that way for over 15 years. Landmark was recommended to us back then and we have been well served and have thoroughly enjoyed the relationship we have with the staff that work there. Sandy Wendschlag and Katherine Knowles are the Audiologist and Heidi is the Office Manager. The minute you walk in their clinic you feel a genuine need on their part to be of help. Heidi is so sweet and does everything in her power to make you feel comfortable. Sandy and Katherine are very thorough in their examination and are excellent in explaining the results of the examination in terms that my wife and I can understand. Also, have never felt rushed in their office, have never felt pressured to buy any hearing appliance they might recommend and have always felt their need to be of help were paramount in their minds. We cannot say enough good things about this clinic. If you are dissatisfied with your present hearing clinic or need to find a hearing specialist, I would strongly recommend visiting Landmark Hearing Services at 877 W. Fremont Avenue in Sunnyvale. Their phone number is 408-773-9933. They are fantastic! Lonny & Barbara England read more

I can't think of a more professional and friendly provider than Landmark Hearing. I became a customer of them four years back. I had another provider for nine years before this. Even since the first day, I have been thoroughly satisfied with their level of service. They are very prompt in taking in my hearing aids for repair, in accommodating my appointment requests and in returning the hearing aids as fast as possible. The fact that they process insurance claims is a big plus since many audiologists expect you to do that work! The whole experience from the front desk (Heidi) to the audiologist (Sandy) is very pleasant. Keep it going this way and you will flourish! I highly recommend them for your audiology needs! read more

I've been with Landmark and Sandra Wendschlag for ten years now, and am only on my second pair of hearing aids! We just flew back to San Jose for a family funeral, and though we live in Virginia now, I decided it was time to get a new pair of hearing aids. I chose to get them from Landmark because I trust Sandra, and because she's done an outstanding job for me all these years! read more

I have had various previous hearing aids from other providers, but was recently drawn to Landmark for a newer revolutionary type aid (Wydex). Based on Previous poor experience from my previous hearing aids at a regular conference I attend, I wanted to attend this weekend with these new type aids. Dr. Wendschlag was kind enough to abort an activity to rush in on her day off to cover for another Dr. who became ill - Clearly above and beyond! She wasn't rushed, but patient and very through in the fitting and setting-up process- very professional. To top it off these new aids seem to be working better than I have ever experienced with any previous brands/models. Coupling others reviews with my own recent experience, it seems clear that Landmark in general and Dr. Wendschlag in particular are dedicated to providing exemplary service. Highly Recommended! read more

Today (Friday) my right hearing aid quit working at about 1:30PM and Landmark closes at 2PM on Friday. I called them and described the problem and then drove there in about 5 minuets. Heidi had called the manufacturer and determined it had to be returned with a 10+ day turnaround. She suggested I return both as they were under warranty. She also gave me a new pair loner set and programmed them to my requirements. She also set up my iPhone which controls them and was done before their 2PM closing time. I consider this service "as good as it gets". Thanks Landmark ! Don Z read more

I was very pleased working with Dr. Amy at Landmark hearing services. The office helped me with the insurance papers and the initial fitting was informative and the units work well. Keep up the good work! read more

These people are great! They helped me get my hearing aids and walked me through the uses of them and calibrated them as well. First I wasn't approved for the financing but they never give up on me, eventually they found away to help me get them. It's been over 10 years since I've had hearing aids and now I'm so happy I can hear again. The doctor was very professional and patient with me and the staff is very friendly. read more

Always top-notch service from Landmark and is a doctor's trip I always enjoy. I've been going here since a youngling and am the type of patient who comes in only when needed, i.e. broken hearing aids for whatever reason. They are very accommodating with scheduling appointments. I always assume it'll be a week + to get in but nevertheless the staff here goes beyond to fit me in each and every time! And somehow they know me by name each time I call. A plus is that they really do try to find you the best fit and deal for your lifestyle. Just friendly personalities and great efficient service all around! read more

I worked with Brandon Cyrus. Considerate, understanding and giving are the words that come to my mind. I have a Kaiser medical and I am hoping to switch to Aetna to go with Landmark. Under Aetna, my hearign aids will be covered by insurance and I get to continue dealing with Brandon. What I truly appreciated was him going out of his way to get demo of both the aids he recommended. Went a long way for me when it came to deciding on the final purchase, with my peace of mind :) Thanks guys for a rocking service! read more

I tend to agree that the audiologist is very competent and very helpful. However, there billing practices and statement of costs need MUCH more improvement. I came in with a set of hearing aids that needed to be fitted for myself and was quoted one price. I called to authorize the purchase for the quoted price. I was called back and was told that the price would be increased by an additional $200 per each hearing aid from $295 to now $495. I strongly recommend that in dealing with this company you get everything in writing before authorizing anything. I initially went to them because a friend had recommend them rather than using my own insurance provider which is an HMO. It felt very much like a bait and switch but will say it was just poor business practices. read more