Pacific Hearing Connection has been wonderful for my family member who has profound hearing loss…read more It's a bit of a drive for us, but the care and support we receive make it worth it. I'm always able to call and come in the same day for things like a tube replacement, which has been incredibly helpful. The staff is very knowledgeable, caring, and you can truly tell they are passionate about what they do. Appointments with the doctor can sometimes be difficult to schedule, but the team's dedication and expertise make a big difference. They have provided my family member with the best hearing aid options available and continue to offer great support. We truly appreciate the care they provide.

What takes a healthcare professional from being merely good to being positively great?…read more 1 The office is bright, clean, airy, and tranquil. 2 I have never had to wait more than 5 minutes for our scheduled appointment. 3 Every staff member greets you warmly. with a genuine desire to do everything they can to serve you. I've had the pleasure of working with Kassie, Danyel and Jana. I have never been to a friendlier office that is more dedicated to serving its patients. 4 Rachel is thorough and takes whatever time is necessary to conduct hearing tests and to fit hearing aids as perfectly as possible. This may take 25-50% longer than other audiologists who think 80-20 is good enough. And she does it at no additional charge. 5 Rachel is deeply knowledgeable. She stays current with new technology and the characteristics of hearing aids from different manufacturers so she can make a recommendation that will suit your unique needs. 6 Rachel makes it fun to come to her office. 7 Rachel will answer all of your questions, whether obvious or esoteric, fully and with respect. 8 If you have a question between visits, the staff will provide the answer immediately by phone, and if necessary, will send additional materials electronically. 9 I also consulted with Dr Brook Raguskus in the Pacific Hearing office who is a specialist in tinnitus. She too is deeply knowledgeable, respectful, and makes the visit fun. Rachel and her entire team are exceptional. They have earned my wholehearted recommendation.

The audiologist adjusted my hearing aids to better clarity after one year usage. Being new to…read morehearing aids, I thought my hearing aids were defective but my hearing is gradually decreasing. He informed me that adjustments need to be made at least yearly and that applies to all wearers of hearing aids. I informed him that the cheaper Apple AirPod pro now can be used a hearing aid. It was superior to my more expensive Resound hearing aids before the recent tuning. The Apple could be used as a standard due to its online testing of one's hearing profile.

I have moderate hearing loss and tinnitus due to an accident in high school which nearly destroyed…read moremy left ear. I have been seeing the same audiologist - who also is an audiology professor - for over a decade, but she was out of network for my employer's insurance plan. Better Hearing Center was the only place within 40 miles that had the Widex brand I wanted, so I made an appointment. Dr. Mark recommended the Resound brand over the Widex I originally wanted and he was absolutely correct due to the advances that Resound had over the older Widex models that I knew about. I would put Better Hearing Center into the "hearing aid mill" class of providers. Dr. Mark is personable and took the time to answer all of my questions during my initial testing and delivery appointments. However, I felt that my hearing test and hearing aid configuration were perfunctory. And when I called, emailed, and asked for assistance through the app to tune my programming several times around 14 months after I got them, I never got a response except from the office manager who told me she would pass my message along. I paid my long-term audiologist to take over management of my hearing aids so that she can tune them for me going forward. She made some small EQ tweaks and one VERY MAJOR change. She showed me that I had the wrong wires (#4), which were so long that the hearing air hung down behind my ear so that the front-facing microphone was hidden behind it and not picking up sounds from in front of me. That may explain why I couldn't hear in restaurants using the advanced beam-forming technology that was the main reason for choosing this brand. I remember asking Dr. Mark why he didn't use the wire-length template and he told me that he had enough experience to not need it. Guess that wasn't true. To sum up, Better Hearing Center may be your only in-network choice, and going with them is not a bad decision. Just be aware that you may not get the right configuration or follow up care that you need until your insurance pays for your next set of hearing aids. I am 9 months away from that and may need visit Dr. Mark again for an upgrade.

I purchased a pair of Earlens hearing aids about 7 months ago. I paid $12,000 for them with the…read moreunderstanding that I could get a full refund from Earlens if I wasn't happy with them after 90 days. At the end of 90 days I informed them that they were not working out. The processors We're unreliable and when you remove the processors from your ears you are really deaf because you have lens covering your ear drums and blocking out any sound. I made an appointment with Earlens and returned them as soon as I could get to Menlo Park. I had to travel from Hawaii. I returned the hearing aids to Earlens in early February. I was told that I would hear about the refund later. It is now late April. I have not heard from them and they don't answer the phone. Ralph Wood

Awful! Understaffed, don't answer the phone, don't return messages. This has been going on for over…read morea year. They keep promising to improve, but. never do improve.

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

Great place. I was able to book an appointment the next day. Other places it was weeks away. The…read morecare was excellent. I had ear wax removal and found out my ear was totally occluded. They washed out both ears and now in can hear better than recent memory. I highly recommend.

I had a horrible experience with this money thirst unprofessional audiologist today at Palo Alto…read moremedical foundation. To my surprise this person accepted to see me to give me a lecture. My hearing device was not working properly I made appointment to see it can be fixed, she dragged me over to say because I have not bought it from there she won't be able to do anything so I have to come back to make an appointment to do a hearing test first. She had my history pulled out from Stanford audiology, she could see everything but instead of taking hearing test she wanted me to come back again I was so upset because I lost 8 hours of wages just to sit there and listen to her nonsense. Did nothing and I was so upset I called made another appointment with Stanford audiology which it is far from my house. I should have looked at her reviews here no wonder she is getting 2 and 1 for her service. She is awful, do not make appointment with Kristine Dabu.

This place treats, everyone with respect and importance even though my PPO no longer has them. I…read morestill visit for questions they even clean my hearing aid unit. The people here are very kind and respectful. I highly recommend this place.

Wonderful experience from start to finish at this office!…read more I've always been protective of my hearing at concerts, parades, and other loud environments, but always been a little disappointed at how regular foam earplugs and even more expensive plugs distort the sound. I knew custom-fit, professionally engineered plugs were an option for far less distortion (and thus more enjoyment of shows), and I decided to bite the bullet and have some made. There was a little bit of a snafu with the appointment I'd made through a third-party provider, but the office managed to work me in despite the trouble (which was totally not their fault). This was all uncharted territory for me, but Dr. Giana Hatem put me at ease and was really wonderful to work with throughout the whole process. She answered all my questions, made some recommendations, and walked me through everything, from taking impressions of my ears (which feels super weird, but it doesn't hurt one bit) to making sure the fit was right and that I was happy when the final product came in. Which brings me to another thing to love about this office: they have a wonderful sense of humor! So refreshing! As Dr. Hatem was walking me through the office while I had bright pink goop in my ears, another doctor pointed at my ear and said "there's something in your ear!" On a return visit, they had a skeleton sitting on a bench in their waiting room reading a newspaper for Halloween too. These are not stuffy, super-serious-business people. I love that. After using my new earplugs for a while, I decided I wanted a second pair with far less attenuation for karaoke nights so I could hear myself off the house speakers better while singing, and Dr. Hatem made that process super easy. She asked me several questions to make sure she understood my needs and went out of her way to find me attenuators with about 80% less apparent attenuation (16dB less). I didn't even have to come back in for impressions- they still had my previous ones available to make a second set of plugs. If you're a serious musician or even just a serious concert-goer and you want to hear the full spectrum of sound, without distortion, and just quieter, I really recommend getting a custom set of earplugs. And this California Hearing Center office is a terrific place to get some made!

I was having issues with Eustachian Tube where I would also feel water is trapped in my right ear…read more Yun came in 15 minutes late and this was after me calling the nurse again. He didn't properly diagnose it and said that it is just a 'sensation'. Later I was diagnosed to have ETD. I would not recommend this doctor as he was dismissive. He also didn't let me know that I am going to be charged for the diagnosis before performing the diagnosis and didn't ask for my consent. Very Unprofessional and unskilled. Stanford charged me $3k after insurance for an inaccurate diagnosis.

Dr Paul Yun examined my throat just using a small mirror and not a Laryngoscopy. I was complaining…read morepain in my throat and irritation. There was not much he can do to diagnose my throat discomport. I'm very dissapointed with him. He charged me almost $900 in about 20 minutes. Not going back to this doctor.

Very competent personable genuine ENT that is easy to discuss issues, asks questions to ensure…read moreunderstanding the patient and still manages time extremely well!! Efficient yet never rushed, after summary notes extended her care for additional knowledge, a sign of experience. Office was equally efficient and thorough despite my being late and appreciated my calling ahead to inform them.

My elderly dad suddenly lost hearing in his ear and we were very fortunate to see Dr. Moir. She…read moreexplained the procedure and resolved the hearing issue during the first visit. Thanks to the team at Sutter San Carlos, including Dr. Pyne, she was terrific as well!

Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they…read morereplaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology!

Dr Lao and Hanah Pham are phenomenal. Patient care and satisfaction are primary. My previous…read moreaudiologist retired and sold the practice to a business with many outlets. It became apparent that care and satisfaction were not primary. The practitioners did not have the skill level necessary to take care of my hearing needs. I phoned Phonak for a recommendation and they directed me to their website where I found Precision Hearing. Dr Lao responded to my inquiry the same day. She explained the practice was just she and Hanah and that they see one patient at a time. Four years ago I went for the first time for a hearing test and hearing aid checkup. I've never had a more thorough hearing test. And the hearing aid checkup required a number of adjustments that I didn't know I needed. When I left the office that first time my hearing was better. In the first week of July '26 I went for my third hearing test and hearing aid check up. My hearing aids were nearing the end of their life but functioning well enough. Hanah offered me the opportunity to wear a pair of the new Phonak Audio Sphere Infinio 90 Ultra hearing aids for two weeks. I took her up on the offer. Hanah spent over an hour programming these hearing aids to meet the needs as outlined in my hearing test. I wore them for two weeks with daily texts to Hanah to relay my experiences and some concerns. At Hannah's request I visited the office three times during the demo period for adjustments with very positive results. I purchased the new aids because I could not believe what I couldn't hear: being able to participate in a meeting without asking to repeat information, sitting with four at a noisy restaurant and participating in the conversation, a siren from afar, a bottle cap being twisted open - unbelievable! And most exciting for me was finding that my balance had improved - explained that my brain could hear my footsteps and give me better guidance. These new Phonaks are as good as they are because Dr Lao and Hanah have the skillset to meet the needs of their patients, the patience to correct the hearing aids, no matter how many times it takes, to deliver the results I need. They care! At 83 years old I feel very fortunate to be under Dr Lao's and Hannah's care!!!

Updated Below: I was extremely upset at my last visit here. I felt the person helping me had zero…read moreinterest in being there and I was bothering her. She had no idea why I was there when they wanted the appt. I had to ask for the wax filter as she was gonna send me home with nothing. I felt completely unheard and am pretty sure I was unheard. I felt the appt was unnecessary and I have to drive 40 minutes to get there. Very disappointed. I haven't had any issue before this but this last visit was horrible. Called back and talked to Rena (owner?) as requested. I am still very upset about what happened and the waste of my time this appt was and the rudeness I had to deal with. I won't be returning but obviously others have better experiences than I had so keep that in mind as this is probably not many peoples experience. But it was mine and I am still upset about it even though it has been awhile. Rena was polite and explained the person I dealt with was in training. So I hope if you go you have better experience. Odds are you will.

Tremendous service on my new Oticon Hearing Aids Was so…read morehappy I was able to donate my used pair for another soul who needs to hear better.