Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they replaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology! read more

Precision Hearing - Phonak hearing aids - Hearing Aid Providers Near Me - Burlingame, California

Updated review: I was forced to use a different audiologist due to my employer's insurance coverage. After I got my aids, I needed assistance but they never returned my phone calls, emails, or a request for help through the manufacturer's iPhone app. It was worth it to me to pay a "transfer of coverage" fee to Dr. Lao to have her take over maintenance of them. To make a long story very short, the original dispenser put the wrong length wires on my aids so that the front-facing microphones were buried behind my ears making them useless. Certainly explains a lot, eh? Dr. Lao replaced the wires for me and now the hearing aids are in the right place - peeking over the tops of my ears and letting the microphones do what they were designed to do -- pointing towards people I am talking to so that I can hear them. You can read my previous review below. read more

I met with Dr. Kimberley Jennings and had several appointments with her. I found her to be extremely knowledgable, as well as kind and very compassionate. Her bedside manner is A+++++. After testing my hearing and finding a mild hearing loss, she fitted me with a loaner hearing aid which I was able to wear and try out for several weeks before deciding if wearing a hearing aid was for me. I have a little bit of a tricky situation. I only needed a hearing aid in one ear, and I am an R.N. and need to wear a stethoscope at work. Ultimately, I decided that I was not getting enough benefit from the hearing aid at this point because my loss is fairly mild and I compensate pretty well, but that will likely change for me over the next years. Kimberley was very supportive of that decision. The whole experience was enlightening as I was able to learn about my particular hearing loss (turns out I have trouble hearing some consonants) and it enabled me to be a little more forgiving of myself for mishearing things frequently. It also demystified the hearing aid for me. I was afraid that people would notice (only one person did). I learned that I am not afraid to wear one someday, and that I will find a way to adapt (stethoscope and all) when that someday comes. I appreciated that there was no sales pitch, no hard sell. The hearing test, the fitting of the loaner, the consultations with Kimberley were absolutely free. I literally did not spend a dime. If you or someone you love is having trouble hearing, please do not hesitate to go see Dr. Kimberley Jennings. You have nothing to lose, and she takes such good care of her patients. You will absolutely love her! read more

If you are searching for a new Audiologist, LOOK NO FURTHER!!! I live in San Carlos and had been going to an Audiologist in Los Gatos for many years who retired and moved out of the area. I tried several local dispensers who just couldn't meet my needs. Finally, my aides wore out and I then tried to get new aides from Costco. They only have dispensers not audiologists and aides on the lower price ranges and performance levels which did not meet my needs either. Finally, after searching the Peninsula area and trying a few more places that didn't work for me, I found Precision Hearing on Yelp and gave her a try. What a wonderful surprise!!! Anga is fantastic, extremely knowledgeable, and caring. She listened to my history and my needs, recommended a brand and ordered the aides all during the pandemic. Anga is an Audiologist and teaches Audiology at the college level. Everything was great until Apple upgraded the iPhone 11 to a new rev. Then my aides started to have some pairing issues that weren't resolved by the mfrs first software update. What did Anga do??? She had the hearing aides replaced free of charge within a couple of weeks and they work perfectly!! I couldn't be happier. She also responds same day to any email communications. Sweet!! You can reach her at (650) 278-7287 c and tell her Linda F send you on Yelp! read more

I don't write too many reviews, but I had to chime in due my experience working with Anga. It has been a very pleasant experience thus far. I actually found out about Precision Hearing and Anga through this app. I was sitting in my car, enjoying a smoothie from Sidewalk Juice and decided that I needed to try and give hearing aids another shot. Now in my 30's, I had worn them in grade school and college, but always found them to be hassle and hadn't worn them since my last hearing aid fell on the ground and broke. Buying hearing aids is expensive, but is a worthwhile investment in life for those that need it. Having the ability to hear well is essential in your career and your social life. The key is to work with the right doctors and practitioners. Anga definitely fits in that category. Anga was efficient in using her allotted appointment time. She takes time to learn about your background and with her depth of experience as a practitioner and educator, she's able to present good options for her patients. She's transparent about costs, which previous practitioners I've worked with in the past have not been. She also does a good job of following up with her patients and is accessible when there are questions or concerns, as any quality doctor would be. Bottom-line, she's someone that I recommend. read more

I am so glad I made the decision to make an appointment with Dr. Lao. I highly recommend her practice. I was looking to replace my existing Costco hearing aids (Resounds Forte) that are about two years old. They are still working but they just weren't getting the job done. I wanted to consult a qualified audiologist and I was very impressed with Dr. Lao's credentials and her excellent reviews. After thoroughly testing my hearing she recommended a pair of Widex Moment hearing aids that just came to market recently. Yes, they are expensive, very expensive, but as far as I'm concerned, so far, they are worth every penny. If you are an audiophile and music is important to you, you will definitely appreciate these hearing aids. I can honestly say this is by far the best experience I have had with hearing aids to date. I feel my overall hearing ability has been improved measurably by these Widex Moment hearing aids and Dr. Lao's expertise in getting them fitted and calibrated to perfection. If you are having any issues with your hearing or the hearing aids you currently wear, I would highly recommend you arrange a consultation with Dr. Lao. Dr. Lao is very personable and a consummate professional that really understands how to connect with a patients concerns to achieve the ultimate goal of restoring your hearing ability to the greatest degree possible. read more

I was diagnosed with a moderate severe loss of hearing since I was 5 years old. I am now 72 and i have tried many hearing aids but they were or have been a source of frustration for me. I discovered Dr. Lao a year ago. Dr. Lao has a unique ability to understand my exact needs. She took a very scientific and creative approach to my loss. She stayed committed to the process for a successful outcome. I have seen many people try hearing aids and put them in the drawer. Highly recommend- Dr Lao. Ken L. read more

I am a physician who has practiced in Burlingame for 44 years. I am also a Clinical Professor at UCSF where I have taught medical students for over 40 years. With that background, I have observed the "bedside manner" of hundreds of health care professionals. Dr. Kimberly Jennings is almost unique in my experience. It is rare to find someone with so much compassion and "caring" coupled with a thorough knowledge of a complex high tech specialty. Within the first moments of our initial interview I knew that I was dealing with a "special" person. All of my subsequent visits have confirmed that initial impression. She tries so hard to "get it right" for each individual patient and to be certain that they are comfortable with the device. In an era where health care is increasingly depersonalized, Dr. Jennings offers the highest level of personal care. She has my highest recommendation for anyone seeking hearing evaluation and looking for the right solution to hearing problems. Arnold Goldschlager, M.D. read more

As a family doctor in Burlingame I should know my specialists but it was only after I needed a hearing aid myself that I learned the differences between one audiologist and another. When I encounter Anga Lao at Precision Hearing I knew I had found someone who really stood out. She was kind and thorough and it felt like she would have spent hours with me at each visit if I needed it to make sure all was correct. Months later when I needed a tweak of my hearing aids she provided me with an immediate response. Although she was a bit more expensive than others I consulted, she was not the most expensive option. read more

My mother was a patient of Dr. Kranz Jennings and she received the best care any senior could ever hope to get. Kimberley treated her like she were her own mother, and offered her not only what she thought was best, but also what was affordable. Dr. Kranz Jennings also helped her overcome the barriers in her decision to get a cochlear implant. Kimberley's compassion, expertise, and bedside manner is truly unique. read more

Is it possible to have the sort of rapport with an audiologist that you have with a primary care physician? A few moments into my first appointment with Kimberly Krantz-Jennings, I was comfortable enough to bring up not only what I wasn't hearing but also how bad it made me feel--just as I would have with my personal doctor. As a result, Kimberly has made a difference not just in how I hear but also in how I feel. Any business dispensing hearing aids needs to select and program them properly. But Kimberly at Precision Hearing offers a lot more, for two reasons. First, she has a doctorate in audiology. You won't find that everywhere. Second, she's friendly and supportive. Precision is an important part of what this business offers, but that isn't the half of it. read more

This time it was my turn - I've been having trouble hearing the conversation within the group I'm in when at large cocktail parties or receptions. I just wanted to know if it was normal, or the start of hearing loss. Bad news - it is hearing loss, although very minor, but GREAT news - there's something I can do about it that doesn't require hearing aids! How lovely is it that even though I have some hearing loss, she didn't try to sell me anything, and instead gave me a resource I can use on my own? Dr. Jennings was so kind as she tested me, and breaking the news. I was also very impressed with the equipment she used for testing, which wasn't needed when we visited for my Father-in-law, so I didn't mention it in my last review. There is sound proof room (as well as headphones), with a large window so it didn't feel confining - and she sat just on the other side of the window, so we were able to talk comfortably. I highly recommend Dr. Jennings. Please read my older review as well, as it details my Father-in-law's visit. read more

It is with great pleasure that I recommend Precision Hearing to anyone interested in hearing devices. Dr. Anga Lao, Audiologist, was very professional, thorough and pleasant to work with. She covered all our questions very professionally and fitted my husband with a hearing device for him to try, before we had to make a decision. We returned after a week and she did a "real-ear measurement" to make sure they were properly tuned to his hearing. I would highly recommend Precision Hearing if you are considering hearing devices. read more

While I am not the type of person to normally write a Yelp review, Dr. Anga Lao and Precision Hearing deserve much, much more than the five allowable stars offered here. I have worn hearing aids since I was two, and have been blessed to have numerous great audiologists in my life. Dr. Anga Lao, I am pleased to say, surpasses them all. I was recommended to her in 2011 when she was practicing at UCSF, and her receptiveness, patience, and professionalism establish her and her practice as a cut above the rest. Not only is she knowledgeable about the present trends and latest technology of modern audiology, but she understands the history and mechanics of older hearing aids like mine. With superior knowledge of the field, a personable approach and consummate professionalism, her approach is a model for all audiologists to follow. There is no higher possible review I can offer for Dr. Lao and Precision Hearing. I would recommend them to anyone looking for a phenomenal audiologist in the Bay Area and beyond. read more

My mother started loosing her hearing at a fairly young age. It took many years for things to get bad enough that she decided to take action, but her family was ready for a change. She struggled to hear conversations and we often got the sense that she hadn't heard us at all. If you weren't directly in front of her, well lit, and carefully enunciating, chances were she wasn't hearing you accurately. She couldn't even watch TV. Then she became a patient of Dr. Jennings and received her hearing aids. Dr. Jennings provided excellent service and was very helpful when walking my mother, and our family, through the process. As Dr. Jennings said there would be, there was a brief transitional period when my mom had to relearn hearing, but even so the difference was instantly noticeable. Now, years later, my mom's life has been transformed by regaining her hearing. She is able to communicate with her family and friends again, she can teach her Sunday school class again, and enjoy her favorite entertainments. And even now, Dr. Jennings continues to provide my mom with great service. If you are experiencing hearing loss, do yourself a favor and call Dr. Jennings immediately. read more

Dr. Lau-- thank you for blessing me with the gift of hearing. I'm just incredibly grateful and I just wanted to take a moment to edify her for her phenomenal service. Thank you for being flexible, for being PATIENT with your patients, and really taking the time to be there for us. Hearing aids are expensive but they are a lifetime investment. Please go to Dr. Lau for your hearing aid needs. I couldn't have recommended a better practice. read more

Are you having problems hearing? Tired of your significant other screaming at you just to figure out what to have for dinner? Fortunately for you, people like Dr. Kimberly Jennings decided to spend years getting education and even more years perfecting their craft to help people with hearing problems. Throw in the fact that she's incredibly compassionate, kind and really got into audiology to improve people's lives, and I can't figure out why you would see anyone else. read more

Dr. Jennings is a most caring and patient professional, with a delightful "bedside manner". When my dad finally decided he was ready for a hearing aid, he first went to a Hearing Aid Specialist who made a recommendation. My dad was skeptical, so I contacted Dr. Jennings who offered to look at the audiogram (audiograph? Dr. J knows!) and determined that the device recommended by the hearing aid salesman was NOT compatible with ANY of Dad's areas of hearing loss!! Do yourself a favor and go to a competent Audiologist to treat your hearing loss. Other people just want to sell you hearing aids. Dr. Jennings wants you to hear, to the best of your ability - to regain the joy of conversation, so you no longer feel frustrated or left out. There is a great range of technology out there and Dr. Jennings will determine the best fit for your needs. Seriously, she knows it all. My dad ended up with hearing aids that greatly improved his life. I nearly cried when he told me he could hear birds singing outside the house again... and that when riding the 4-wheeler at the ranch, which he knew was loud to begin with, he could distinguish other noises too... squeaks and pings which told him it needed repairs! They worked so well, he would sometimes turn them off when Mom came home! I can't imagine the money we would have wasted, not to mention the conversations and special moments with his grand kids that dad would have missed out on if we hadn't had Dr. Jennings to intervene! Dad is gone now, but I take comfort knowing that his last few years were more enjoyable because of the help and care of Dr. Jennings. read more

Dr. Jennings is a very caring and knowledgeable audiologist, and I would recommend her for any hearing-related issues.

I'm a psychotherapist and must be able to hear my clients. Recently one of my Phonak hearing aids stopped working. I bought these hearing aids at CEI in Palo Alto. They were all booked up and unwilling to fit me in that day to see if it needed simple maintenance or warranty repairs. So I took my hearing aids to Kaiser's audiology department in Redwood City. They told me to transfer my warranty service to them I would have to pay $500. I found Dr. Jennings' information from Phonak, the manufacturer. Although she didn't sell me my hearing aids, he completely understood my urgent need to have these working. Instead of trying to take advantage she welcomed me as a new client and offered a very reasonable hourly fee even to take care of warranty issues and no "warranty transfer fee" at all. She's friendly, dedicated to her clients and welcomes new business instead of the other places that act like you're lucky they'll help you if they can find the time. Dr. Jennings also provides free yearly exams to her clients. read more

My husband had needed hearing aids for years when I finally got him in to meet with Dr. Jennings. She met with us both and had me fill out a special form noting what I (as the spouse) observed of his hearing disability. Which I thought was a terrific beginning, but I had no idea what a fantastic Doctor she would be. Outside of her genuine compassion and care for addressing the patients needs and comfort; Dr. Jennings has been profoundly thorough with helping us find the right product for my husband. And even consoled/validated me a bit on how difficult it can be to live with someone who can't hear you! We left every appointment with her looking forward to the next, and even hoping we might bump into her in the real world. She is tremendously kind and seems genuinely in this business to help people. I could not recommend her highly enough. read more

I highly recommend Dr. Lau. I think my experience with her is one of the best I've had with a medical professional. Dr. Lau is knowledgeable, personable and very patient-oriented. She seems to truly want the best results for her patients - the Dr. discusses relevant information in very understandable terms, allows patients time to figure out which hearing devices will work best for them and does not try to up-sell patients to more expensive devices when the functionality of those devices may not be necessary for the patient. Thank you Dr. Lau for your expertise, patience and great customer service. read more

I am a professional with nearly 4 decades of experience in senior management postions and consider myself a fairly good judge of people. My interaction with Dr jennings was amazing. I find it difficult to say in which department she scores more: in professional competence, kindness & consideration, genuine concern for the patient's wellbeing (including finacial) burden. She is outstanding in each area. In the present era of unbridled materialism and greed, especially in the area of health care (unfortunately), it is rare to find a person like Dr Jennings. I do not want to indulge in flattery, but like to just say that it is very unlikely that you will come across a better audiologist and humane person than Dr Jennings. read more

Dr. Lao was fantastic to work with. She's got all of the latest and greatest devices, and is a down to earth person in general.

After my audiology test, I was lucky enough to find Dr. Lao. She took me through the process of learning the options, purchasing and fitting. She remains extremely helpful in solving any and all issues. In addition to being highly professional Dr. Lao is personable, listens intently and explains clearly. She always puts her patient's interests first. I couldn't be more pleased. I highly recommend her for anyone considered hearing aids. read more

I became concerned about how often I found myself asking, "What?" in general conversations and the fact that I was apparently missing some of the sounds of nature that my companions were hearing. I made an appointment with Dr. Angela Lao at Precision Hearing just to check and see if I did have a hearing loss. Dr. Lao was just what I needed. I was nervous, and she was understanding, knowledgeable, and the perfect guide. I can now hear the humming birds, and I very rarely hear myself asking, "What?" What can be better than that? I am so thankful for Dr. Lao and all the sounds I didn't even realize I was missing! read more

I had no idea when I embarked upon the transition to being a hearing aid user how much there was to learn. I am so thankful that my ENT referred me to Precision Hearing and Dr. Anga Lao. She is extremely smart, highly knowledgeable, and has what amounts to a vocation or calling to help people improve the quality of their lives through better hearing. She patiently took me through all the steps necessary to "drive" my aid through my smart phone, and I know she's there if I have any questions. Recommend her highly! read more

Dr. Lao of Precision Hearing is very professional and knowledgeable. She is very personable, easy to talk to, and explains everything in a way that is easy to understand. I would highly recommend Dr. Lao at Precision Hearing. read more

Dr. Jennings is amazing. She is very professional and thorough, and she is extremely kind and thoughtful. If you're looking for an excellent audiologist, there is no need to look further! Thank you Dr. Jennings. read more

Dr. Kimberly Jennings is professional , informed and empathetic. Her expertise is amazing. Clinically and personally she is the absolute best. read more

Highly recommend Dr. Anga Lao. She is very professional and extremely knowledgeable. She provided loaner hearing devices to me and worked with me through several visits so I could determine if hearing aids were right for me at this time. I really appreciate her time and patience. read more

Several months ago I became a patient of Dr. Jennings when I finally admitted to myself it was time to look into getting hearing aids. I have been most impressed with her sensitivity and attention to detail every step of the way. She has an evident desire to make sure I obtained the most appropriate hearing aids for my life situation. Since this is the first time I have had to deal with help for hearing loss I am amazed at the extensive education and training Doctor Jennings has. I did not realize how many years it takes to be competent in this field. She has not only a professional competence that I trust but a gentle caring manner. I am now wearing hearing aids that are almost invisible. They have made a big difference. I can hear now! read more

I've worn hearing aids since my early twenties, and I am in my fifties now, so I've had a lot of hearing tests. I found Dr. Jennings year ago when one of my hearing aids was accidentally crushed , and I decided to look for a place closer to my home then the one I was going to. I made a few calls, and she was the only place that returned my call in a decent amount of time (actually, she was the only one that returned my call!). She offers an amazingly different service than the shops I have been going to all my life. She is very personal, and spends a lot of time making sure you get devices that suit your lifestyle. She also has some of the most modern technology I have ever seen in that little office. On my first visit, she sent me away with loaner hearing aids to see if I liked them and then had me use them after my second visit so I could hear until my new hearing aids arrived. Who ever heard of loaner hearing aids before? She has spent a lot of time discussing how my hearing impacts my life, and has given me new insight into how I have dealt with this over my life. I love going here read more

Dr. Lao has been my lifesaver!! She completely understands my hearing loss and tinnitus, provides helpful information and is so compassionate. Our first meeting was extremely thorough and immediately calmed me and also my tinnitus a little. She turned me onto a Mindfulness on-line course that has been the rock that allows me to learn how to live with tinnitus. In addition, she provided me with the best hearing aid that helps reduce the tinnitus, allows me to hear better than I did when I didn't have hearing loss and I can manipulate the aid from my phones. She programmed my hearing aid perfectly and thoroughly explained what it can do. In addition, she made custom earplugs that were so helpful during a recent concert I attended. Honestly, I can only say great things about her and am so grateful that I found her! Not only is she amazing professionally, Dr. Lao makes you feel like a friend at the first appointment and has always been there when I needed her for appointments and/or quickly responding to texts. If you need an audiologist for anything, she's the best! read more

Perhaps one of the most significant factors in Dr. Jennings' field is the ability to carefully listen to both the explicit and implict needs of the client. Dr Jennings does all of these with superior professionalism which is only exceeded by her kindness and compassion for others. Dr Jennings is unswervingly dedicated to ensuring the proper treatment for her clients and strives to achieve the best possible outcomes; you're in good hands with Dr Jennings. read more

I've played drums in bands for many years which has had an effect on my hearing. I finally decided to come in and have my hearing tested by Dr. Jennings. It was a much more pleasant experience than I had imagined. Dr. Jennings makes you feel very comfortable and she has created an environment that makes you feel right at home. Dr. Jennings is very professional. You can tell she really cares about her patients and goes above and beyond to explain everything. When I left, I was much more knowledgeable about my hearing and Dr. Jennings gave me some great options to think about with zero pressure! I would definitely recommend Dr. Jennings at Precision Hearing to my family and friends. read more

Dr. Jennings is extremely professional, knowledgeable, and truly cares for her patients. She takes the time to counsel the patient on his/her hearing loss. She will not rush a patient to choose a device unless she is sure s/he is comfortable with the decision to use one. And then, she allows the patient to test various devices to ensure the proper hearing aid fits the patient's needs and lifestyle. There are so many outfits in the marketplace selling hearing aids for the masses. BUT if you want an Audiologist (not a hearing aid dispenser) to fit you with a device that is customized to your specific needs, choose Precision Hearing and Dr. Kimberly Jennings. read more

Not only does Mrs. Jennings specialize in making hearing aids, but she can even make ear impressions for earbuds. That's what she did for me. During my experience with Precision Hearing I noticed how knowledgable, kind, and patient Mrs. Jennings is. Thanks to her state of the art high tech equipment, she was able to detect how good my hearing was, show me that one ear was actually worse than the other, and even offered me a consolation visit for another check up. I am astounded by the expertise in Mrs. Jennings and I will definitely be going back to her for when the time comes to get a hearing aid of my own. read more

I have gone to a few audiologists in the Bay Area, and I have to say that my experience with Dr. Anga Lao has surpassed them all. To keep it short, I needed a pair of custom musician's ear filters (Westone Tru series) and needed them within a 2-week frame before a trip to Europe. Dr. Lao was responsive to my inquiries both by email and by text, and was flexible with my unpredictable work schedule changes to ensure I got what I needed and on time. Parking was easy (also walking distance from the Millbrae Bart) and the whole experience was stress-free and informative. Dr. Lao did my ear molds correctly on her first try, and once the molds came in, she tested the attenuation of my filters with little microphones and showed me how they worked across my hearing bandwidth with the filters in my ears. She also conducted a free hearing test in a soundproof room. My other audiologists did not do this, and I was impressed with her diligence and care. I was able to go on my trip fully satisfied, and Dr. Lao checked in on me afterwards to make sure everything was working fine. After this experience, Precision Hearing is my go-to spot for my audiologist needs! read more