This place treats, everyone with respect and importance even though my PPO no longer has them. I…read morestill visit for questions they even clean my hearing aid unit. The people here are very kind and respectful. I highly recommend this place.

Wonderful experience from start to finish at this office!…read more I've always been protective of my hearing at concerts, parades, and other loud environments, but always been a little disappointed at how regular foam earplugs and even more expensive plugs distort the sound. I knew custom-fit, professionally engineered plugs were an option for far less distortion (and thus more enjoyment of shows), and I decided to bite the bullet and have some made. There was a little bit of a snafu with the appointment I'd made through a third-party provider, but the office managed to work me in despite the trouble (which was totally not their fault). This was all uncharted territory for me, but Dr. Giana Hatem put me at ease and was really wonderful to work with throughout the whole process. She answered all my questions, made some recommendations, and walked me through everything, from taking impressions of my ears (which feels super weird, but it doesn't hurt one bit) to making sure the fit was right and that I was happy when the final product came in. Which brings me to another thing to love about this office: they have a wonderful sense of humor! So refreshing! As Dr. Hatem was walking me through the office while I had bright pink goop in my ears, another doctor pointed at my ear and said "there's something in your ear!" On a return visit, they had a skeleton sitting on a bench in their waiting room reading a newspaper for Halloween too. These are not stuffy, super-serious-business people. I love that. After using my new earplugs for a while, I decided I wanted a second pair with far less attenuation for karaoke nights so I could hear myself off the house speakers better while singing, and Dr. Hatem made that process super easy. She asked me several questions to make sure she understood my needs and went out of her way to find me attenuators with about 80% less apparent attenuation (16dB less). I didn't even have to come back in for impressions- they still had my previous ones available to make a second set of plugs. If you're a serious musician or even just a serious concert-goer and you want to hear the full spectrum of sound, without distortion, and just quieter, I really recommend getting a custom set of earplugs. And this California Hearing Center office is a terrific place to get some made!

I've gone by this office frequently and I (mistakenly) thought it might be pricey. Today I…read morebrought my 87 year old father who is visiting from Spain. He has one month old hearing aids that for some reason stopped working. I initially brought him to Costco. Big mistake, the woman behind the massive plexiglass divider wouldn't even look at us, specially when I told her he didn't buy them there. Not even an 'I'm sorry I can't be of help'. I could not wait one more day, as it was impossible to communicate with him. We arrived at Eartone and there were 3 people in the waiting room. I thought it would take quite a while or we might have to make an appointment for a later date. Rina greeted us and asked us to fill a brief questioner while she was with another client. In less than 10 minutes she was ready to help us. She assessed the situation and got to working on his hearing aids right away. She had to perform a hearing exam as she didn't have the client data to reset his hearing aids. She gave us the price and she recommended a special assistive device that was specially molded to his ear. She felt this would be very helpful to gain full benefit of his equipment by maximizing his hearing and it would allow his devices to stay in place better. I agreed to the price immediately as it was very fair. I'm an ER nurse, and know good patient/client care. Rina is a true professional, she was concerned and wanted to help. Her fees are excellent, fair, and will keep me coming back as I or my friends need it. A class act.

Updated Below: I was extremely upset at my last visit here. I felt the person helping me had zero…read moreinterest in being there and I was bothering her. She had no idea why I was there when they wanted the appt. I had to ask for the wax filter as she was gonna send me home with nothing. I felt completely unheard and am pretty sure I was unheard. I felt the appt was unnecessary and I have to drive 40 minutes to get there. Very disappointed. I haven't had any issue before this but this last visit was horrible. Called back and talked to Rena (owner?) as requested. I am still very upset about what happened and the waste of my time this appt was and the rudeness I had to deal with. I won't be returning but obviously others have better experiences than I had so keep that in mind as this is probably not many peoples experience. But it was mine and I am still upset about it even though it has been awhile. Rena was polite and explained the person I dealt with was in training. So I hope if you go you have better experience. Odds are you will.

My 85 yr old father was referred to Dr Lopez following discovery of a concern during an ENT exam…read more I rolled him into her waiting room, and without an appointment we were seen withing 15 minutes, despite an obviously full schedule. Dr Lopez was the perfect mix of professional and personable. She was super friendly, very accommodating with his physical limitations and very efficient in her work. Following his exam, Dr. Lopez wrote up her findings and forwarded the results immediately saving us an additional trip to the ENT office. This in itself is huge as the logistics of moving dad to Dr. appointments is often quite a challenge. Even Dad had nothing but good things to say about his experience with Dr. Lopez, and that is not often the case. Well Done Dr. Lopez !!!!! Bottom line of this review.... you couldn't hope to find a better Audiologist in the Bay Area

This place is horrible. My elderly mother paid $5k for hearing aids WITH lifetime service which…read morethey won't honor. They have told her 5 years only! Who takes advantage of senior citizens? And the doctor was rude and impatient with her AND tried to sell her more hearing aids!

I've had a few ENT's in the past but none of them compare to Dr.Skolnick! I'd give him 10 stars if…read moreI could! No matter how long it is btwn my appts w/him he always makes me feel that he will do his best to accommodate my needs. He is always upbeat, personable, professional & extremely knowledgeable! I feel very fortunate to have him as my doctor.

Dr Sckolnick is amazing - I'm so thankful. I have thyroid cancer & he referred me to an…read moreout-of-network surgeon. When my insurance denied the referral, he called the insurance company on my behalf and they reversed their decision. Thank you so much!

I have been dealing with Dr. Lao for about 8 years and service has always been excellent. Recently…read moreI had a hearing aid problem and begin seeing Hanah Phan. Hanah was also excellent to deal with. She repaired my hearing aids quickly and I also tried newer aids. They worked very well and bought a set to replace my 6 yr old aids. Can't ask for better service and support.

Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they…read morereplaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology!

I absolutely have to agree with everyone here. Dr John is fantastic…read more I was really nervous when I got here. I start having buzzing sound in my ears and I was told that it could be the beginning of having an actual hearing loss. None of the tests is painful. And all of them take about 30 min all together. At the end of the session, Dr explained the results, told me what next and what my options are. I have to say about my experience with the insurance here. I only pay my copay when I arrived. Dr said that everything else is covered. Then after 3 weeks, I got a bill of $152. I emailed the lady that email was on the top of the receipt and she replied in within minutes. We went back and forward with emails for a couple of months, and at the end, I couldn't be bothered to contact her or my insurance again, so I paid the bill. No need to say I was not happy at all since that kind of experience never happened to me before. But after a week I got a letter with the check of $152 back and an apology from the doctor.

Dr. Folmar fitted me with the Phonak Infinio Sphere i90 and the fitting and programming was…read moreexcellent. Did not need any follow up adjustment. I have to say, I love the hearing aids I received and the professional programming by Dr. Folmar. I live on the Peninsula and the office location was perfect for me.

I am a new man. Went…read moreto Dr. Bock to see if she could help me with difficulties breathing through my nose. She immediately deduced my issues were due to a deviated septum and enlarged turbinates. The first step was to see if using Flonase every day would help reduce the size of my turbinates, which it didn't. She said surgery was possible, and never pressured me to go through with it. I left it alone for a long time but eventually decided I was sick of it and visited Dr. Bock again. I got a septoplasty and turbinate reduction for my issues. It wasn't that fun, but I expected worse from what people told me. I think my case wasn't too severe, since a friend of mine said her issues during recovery were much worse. It's never been so easy to breathe through both nostrils in my life, and sleeping is so much easier now. Every step along the way, Dr. Bock was patient with me, explained things in detail, and seemed to genuinely care. Some other doctors I've been to (for other issues) really seem to not care and just want to get through as many patients as possible. Dr. Bock gets an A+ from me.

Excellent clinician--you'd be hard pressed to find someone better. Very discerning attitude with…read moresolid listening skills, really takes the time to evaluate symptomology. She ordered a test and took the time to examine in her office. Patient with diagnostics and none of the hubris that I so often and sadly run into these days. She's been doing this for a long time and has a ton of experience. Highly recommend for anything ENT related.

I've been under Christina Laane and Sai Challapalli's care. Both doctors' listened to my concerns…read moreand I was able to make informed decisions about my treatments. Others may say it was over cautious on the extent of my care, but I'm glad we ruled out allergies, sinus infections, etc, before considering surgery. I truly appreciated Dr. Laane's patience while we were trying to get to the root of the issues and Dr C for providing compassionate care. At the time of recovery, if you had asked me if I would have done a tonsillectomy again... I would say absolutely not. But now that it's pass the recovery stage and I know the end results, I would not hesitate to do the surgery again and would highly recommend both doctors. Thank you again for all you do, Dr Laane and Dr C. Forever appreciative and grateful of you both!

Appointment canceled with no recourse offered. Apparently they double booked so now I can either…read moresomehow magically find 2 hours in my day to drive into San Francisco or I can live with pain and deafness for another two weeks.

Dr Chipman is a wonderful doctor. I went to her for my ear cleaning, and she handled it with utmost…read moreprofessionalism and dedication. My left ear had some more work to be done on it, and Dr Chipman gave me all her time and attention to make sure I was satisfied.

I've been a patient of Dr. Chipman for many years, and I'm having trouble understanding some of the…read morevery negative reviews. Dr. Chipman is a kind, gentle and patient doctor and I've never felt rushed in an appointment with her. Once when I was very sick, she was the only doctor who would see me on short notice and, at that time, I wasn't even her patient. Yes, she is sometimes running pretty late, mostly due to the fact that she must manually enter all patient updates at the time of the appointment. I always try to get the first appointment of the day to avoid waiting. As for the performance of the front office, she has no control over that. She is not one of the owners of the practice. Nor does she have control over the parking situation. These problems do not affect her skill as a physician. I do hope that one day she will join another practice or start her own, but until then I will continue to see her regardless of the minor inconveniences. She is well worth it, in my opinion!!

Tommy Kuo is the best Last year , I moved to Scottsdale,…read moreArizona and still retained him as my family doctor. I have seen him for the past 25-30 years, pretty much as soon as he went into practice. Have never had any bad experiences with him and he goes out of his way to help you

Somebody got greedy. This doctor joined a new medical group called MDVIP starting 1/1/25. In order…read moreto continue seeing him, you would have to pay a membership fee of $2k+ a year. Yes, even if you have insurance and all the benefits in there are covered, this is a "membership fee". Wow! Never thought he'd make a decision like this. Time to say goodbye.