I thought that because this was a smaller place my mom would get the care she needed after having a…read moretoe amputated due to diabetic complications and with all sincerity I will say that if you care about your family member DO NOT LEAVE THEM THERE. While there my mom was supposed to be provided physical therapy but instead she was neglected by the staff and in my eyes she had lost her will to keep going. When she was admitted there she should have had a wound vac in place but she didn't it literally took them a week and a half to figure it out and that was only due to the fact that i allowed my anger get the best of me and had a serious chat with them. She was there two weeks and in order for them not to be bothered by her she was put in an adult diaper. Two weeks adult diaper and no bath. That was it for me I contacted 911 and had them take her to memorial hospital because I knew she would be taken care of properly. F that place please dont leave a loved one there

WHERE SHOULD I START - My Mother had Dementia and we had…read moreNo choice but to place her there . I know my Mother was a handful and gave them a run for there money . But they seriously called my sister one day to tell my sister if nobody was able to pick her up , they were gonna place her in a Hotel for a couple days . - The OFFICE STAFF Is So FAKE and LAZY !!!! Especially Maria !!!!! What gives me peace and satisfaction is that one day she too will be old as well . - the NEW Supervisor takes her Dog to work , mind you it's NOT a service dog . I've witnessed it barking . This is a place of business NOT her Home ! I hope in the future the Dog doesn't bite a resident - There SO -CALLED physical therapist SUCK ! - they need to hire or train there cleaning staff better . My Mother's bathroom had the same soap scum stains that we're pretty visible for over 3 weeks . Till I finally decided to clean and sanitize the bathroom my self . - There over staffed in the morning shift . But unfortunately under staffed in the swing shift and graveyard shift. - THE POSITIVE thing I do half to say is The afternoon shift and graveyard shift ARE SO NICE. But overworked. - I have Nothing to gain , But speak my truth and experience of what I seen and experienced visiting my Mother in this facility for over 3 years . - I know it's NOT an easy Job to do , BUT some of these people NOT all .Make the choice to still show up and perform very poorly. - I give it to GOD and let karma come back to those certain individuals. Sincerely Mrs.Zamora's Daughter... P.S. Eternally Super Appreciative To Nurses Niki and Andrea CNA Irmi , Terry , Maya and Maribel

My grandmother went to Windsor Skyline after she was discharge from the hospital. She started…read moreemergency dialysis during her hospital stay. Mona was very efficient at coordinating her admission from the hospital. She was also very diligent when coordinating all the transportation to and from the dialysis center. All the staff at Windsor was very professional and very helpful. We will visit my grandmother everyday and they were always very friendly. Mona was very efficient and very diligent with my grandmothers discharge. She made sure that my grandmother left with everything she needed. The discharge was very smooth and as her caretaker I left very confident and prepare.

My dad has been here for over a year now and I want to thank the staff for the overall care and…read morepatience they show. Placing a loved one in a skilled nursing facility isn't easy, but seeing how they treat him with kindness makes a difference. I know he is in good hands with Windsor Skyline. The nurses, aides and management check in regularly. I appreciate the way they've kept me informed and made me feel included in his care. Thank you Windsor!

My father has been in multiple snf facilities and by far this place has been the best! My father is…read morewell taken care of here. The staff is amazing.They do not wait for my father or any other resident here to press the call light button for a needed brief change. I want to give an extra shout out to CNA ARELY CORNEJO. She is amazing! She will come in and ask if he needs anything or a brief change. If he is unsure,Instead of walking away she will tell him well let me check. She is so attentive and by far our favorite! To be a cna it takes compassion and wanting to help out their residents. You cant just do it for a paycheck.So a Big Thank you to The Ridge and especially to Arely Cornejo!!!!! You should definitely be considered as Employee of the year!!!!! Thanks again. The Herrera Family

Great staffing ! Helps you expand your knowledge and encourage you to grow further in the medical…read morefield :)

In my experience I feel that the therapist at the Salinas Valley Post Acute did a fantastic service…read morefor me. I would like to thank everyone of my nurses Cassandra, Mary, Daisy, Christine, Samantha, who's gone to work at Hospital, Jessica, Sagina and the new nurse Rachel. If I left any nurses out sorry. CNA's Marleen, Raizel, Kyla. Wound specialist Latoya and Mary. There are many more but I would like to thank them all GOD bless them .

Salinas Valley Post Acute was a wonderful experience for my family. We have been to other skilled…read morenursing in the past and had some skilled nursing PTSD from the last time we put our mother into one. Nursng staff was very attentive and physical therapy team did a wonderful job in supporting, and encouraging my mother to walk again after her fall. Even after the admissions process, Ashley continued to check on our mother, providing us updates and was happy to help her with FaceTime when we were able to come in to see her face-to-face. Ashley was very sweet and honest about what to expect with our mother journey to recovery. Always happy to answer any questions and always addressing our concerns right away. This eased our anxiety, helping us to focus on our mother goals.

The only adult day care center for seniors and disabled people in the entire Monterey county …read more Nurse to patient ratio is very poor . Too many crazy low functioning patients . Front desk is not too friendly but it's the only place in all of Monterey county for people with dementia, Alzheimers, and lots of young people that are all messed up from too many drugs ,diabetes or mental illness.

I am a medical profession so I've had my time dealing with other professionals, good and bad. I…read morehave two family members that are patients at this facility and I had my run with different staff members. But I'd like to recognize two. Dr. Carmen is amazing. She's professional, knowledgeable and a physician that truly cares for her patients and takes the time necessary so the patient is comfortable and informed with whatever it maybe. Blanca the receptionist is amazing as well. She is efficient, professional and thorough. I've dealt with a lot of unprofessional and disorganized healthcare workers, it's nice to recognize the diamond in all the hay (lol).

I had urine lab work done with Dr. Laura Strong and got a result back of having UTI and when asking…read morefor a doctor's note to take a couple days off of work she refused and I was told that I should make another appointment with another doctor to get a note for work because she couldn't determine how severe my symptoms were. I was in such discomfort and pain !! On top of this she sent out my prescription medication to the wrong pharmacy that's a hour away from me and when she was notified about the correct pharmacy to send it to I was told that she would send it to the correct pharmacy and she never did !

My nurse, Liz, was wonderful. She was kind, attentive, and made me feel comfortable throughout my…read morevisit. When I needed it, she kindly offered and brought me water without hesitation. Her compassion and thoughtfulness really stood out. Thank you, Liz.

I brought my daughter in as a walk-in patient and was told upfront there would be a 2-3 hour wait,…read morewhich I understood. I completed all required paperwork and provided correct contact information. After waiting over two hours, I went back inside to check on the status and was told they had called the listed number multiple times and left a voicemail. I repeatedly explained that no calls or voicemails were received on my daughter's phone, but the front desk staff continued to argue with me and insisted they had contacted us. To make sure my daughter could be seen elsewhere, I called a primary care physician to schedule an appointment, even though my daughter had never been seen by that office before. They were able to pull up her chart that had recently been created by Doctors on Duty. When they read back the phone number on file, I discovered that the front desk staff had entered an incorrect phone number. I then called the number that had been incorrectly entered, and the line was not even a working number. This confirmed that no voicemail could have been left. Despite this, the front desk staff continued to insist that they had called and left voicemails, which was extremely frustrating and dishonest. After going to the back to speak to the manager, the staff member returned and told me the only option was to wait an additional two hours keep in mind we've already waited two hours and my daughter was actively throwing up in the car. I understand that walk-ins involve long waits, but the lack of accountability, communication, and compassion from the front desk staff made this experience unacceptable. This situation could have been handled far more professionally and with basic empathy. In my opinion the lack of professionalism and poor communication from the front desk staff suggests a need for retraining or better coaching on patient interactions.

Very attractive, dining very good, medical services helpful. However , some services. Like repairs…read morehave deteriorated where you ask for repair of something and no one shows up.

My wife and I moved into Carmel Valley Manor ten years ago and it was the best decision we could…read morehave made. We were relatively young, 67 and 72, but we decided that it was important for us to find a place where we could live for the rest of our life in a secure and active community. We were impressed with the beauty of Carmel Valley, the sunny weather and close proximity to all of the attractions of the Monterey Peninsula. What became more apparent after our move in was the amazing sense of community and love of life that fills our lives here. The residents are active with a multitude of sports, games, special musical events, concerts, fascinating guest speakers, continuing education, painting, weaving, photography, plays, trips to local and bay area cultural events and many, many more. We are never bored and have made many friends which we cherish. We realize, that as we get older everything is in place for us to stay active and independent and when we need assistance it is always available. Equally important, our children are happy that they don't have to worry about us, can visit and stay in the on site guest units and will never be burdened with the trauma of trying to find a place for us in the event of stroke, or other major disabling illness, We like the fact that all facilities, independent, assisted care and the Skilled Nursing Facilities are all co-located allowing spouses who may be recuperating from treatment to take meals and visit together without worrying about transportation to an off site facility. I guess to sum it up. They seem to have thought about everything. Even the staff is like family, providing loving and attentive service every day. For us it's a great value and source of peace for our future. We are thankful every day that we decided to live here in a complete "Life Care Community" where our every need is provided for in all situations that may arise.

To begin with, we did not choose for my wife to go to Natividad Hospital. In fact, my wife begged…read morethe firemen to take her to Memorial Hospital and not Natividad. We didn't know much about Natividad Hospital, but what we had heard about was not good. She has Medicare, and because she has had some health issues over the years, we purchased the best Medicare Supplement available and can go to any hospital we want. But because we live closer to Natividad, the firemen told us that they had to take her to Natividad. At the time, we didn't know how serious her injury from her fall was, but she was definitely in a lot of pain and knew she needed to go to a hospital. I went to the ER to see her that night. They were still taking X-rays, etc. to determine what was wrong. When I left after about an hour and a half, I still didn't know what her injury was. I went back in the morning and was informed that she had broken her hip, and they would be having surgery that afternoon. When I left the hospital, I didn't know what was going to be done. My wife has had four back surgeries over the years all performed by Dr. Gus Halamandaris. We didn't pick his name out of a hat to have him do the initial surgery on her back. It was based on recommendations we had received on him and after meeting with him to discuss the surgery he was going to perform on her. This was not the case at Natividad. And because this was an emergency, there was not time for us to go shopping for a surgeon, and we understand that. Had it been a surgery because of a degenerative nature, and had time, we certainly would have and had the surgery performed and chosen a different hospital to have it done. I didn't even know the name of the surgeon who would be performing the surgery on my wife, much less what was going to be done. She was scheduled to go into surgery at 2 pm. I called at 5:30 and was told that her surgery had been delayed and that she had just gone into to surgery. I called again at 8:30 to see if she was out of surgery and was told that she was still in surgery and I was assured that I would get a call when she was out of surgery. I never got that call. I finally called again at 9:30 and was told she was out of surgery and would be transferred to a room. After each of the four surgeries Dr. Halmandaris performed on my wife, he would come and see me if I was at the hospital or call me at home to let me know how the surgery went. When I left the hospital the following day, I still didn't even know her surgeons' name or exactly what had been done. It wasn't until two days later that we were told by a nurse that she had a partial hip replacement. After a short stay in the hospital, my wife was transferred to the Sam Karas Acute Rehab Center, which is on the same site as the hospital. But that is a separate story. After she was released from the Rehab Center, we had to return to the hospital to meet with her surgeon for a follow up. We were told to be there by 9:15, which we were. We didn't meet with her surgeon until almost 3 hours later. After he went over her operation, he said he wanted us to return in about a month for another checkup. I told him that we wouldn't be returning and that we would go to another orthopedic surgeon who has in private practice for any future follow ups. There is no way we were going to spend 3 hours waiting to see a doctor we had an appointment with; plus the distance we had to traverse from the parking lot to where we had to go to me with him. He told us that we didn't have to do that and we could just go to our family doctor for any follow ups. As far as her stay in the hospital, we were relatively satisfied with it other than the food is absolutely horrible. Fortunately, she didn't have much of an appetite. I have been a strong proponent of universal healthcare because I believe it should be a right to have access to have medical care. However, if this an example of what universal healthcare looks like, I may have to reevaluate that opinion. It should be better than this.

Horrible experience here. I went in last night for a car accident (passenger v car) and I was in…read moresevere pain and my leg bleeding and unable to walk properly. All they did was give me Tylenol and an ice pack, and sat me in the lobby. No clean up on the wound or nothing, my husband and father had to literally tell the staff to get something to cover it and even then the staff was so slow and unwilling to help. Ended Up leaving after x rays because I had already been there 3 hours and no updates or help that was asked for. HIGHLY DONT recommend this hospital if you want proper care.