Super easy to get help. In and out fast. Very friendly. Great quality care. Easy to get tb test.

Honestly my doctor was very kind, detailed on my injury, and very helpful with my situation. The only thing is the wait time is very long and frustrating, my situation was already stressful so the wait time did not help but my doctor was very kind I'm just grateful she was helpful. I went in at around 10:15 and didn't leave until 1:30 read more

Just completed my annual physical and learned that the time I was informed by my provider that they did not coordinate is properly with Doctors On Duty. Happily the site staff pivoted and arranged for me to conduct the scheduled physical at another time and allowed me to not waste a day of leave time from my employer. Thank you DOD. The staff was friendly and helpful. The site was clean and presentable and continues to adhere to COVID enhancement measures for patient protection. Parking availability was reasonable. read more

Took my mother-in-law to access her mental capacity for making decisions as we legally needed a doctor's letter to corroborate her inability to make decisions. We had one letter from her primary, but we needed a second. She had been diagnosed with Alzheimers by hospital brain scans and by her geriatric medical doctor in 2022. A quick line of questioning by the doctor on duty would have ascertained she indeed has ALZ. She doesn't know the president's name, what year it is, how old she is, what city she resides in....etc. The final sentence of the letter we received said "A brief assessment suggests that she probably has dementia and is probably not capable of making good decisions regarding her health or financial matters". "Probably"...really??? Doc did not even put in minimal effort as we had to find another doctor today, and in minutes he had enough evidence to see her incompetence. Disappointed. read more

The staff here are all so kind, from start to finish. I live 5 minutes from another DOD location but I drive 45 mins to come here instead, due to the significant difference in quality of care. I recommend waiting for your appointment outside of the lobby, otherwise you have to listen to rude patients complaining and yelling at the front desk girls for things that are clearly outside of their control. The staff handle it very well, however - give them a raise! read more

Had a great experience at Doctors on Duty.... Well attended by medical assistant Arlett Rodriguez and the rest of the staff and doctors as well.... Thankyou read more

Yesterday I was in this place had an appt at 11 n got out in 30 minutes the medical assistant Freddy was super nice n friendly n then came Dr Schumann such a great doctor helped me with all my needs definitely going back to this place fast n efficient read more

Omg! My wife got injured and severely hurt her whole right arm and her back. Urgent care her were suppose to be NICE and HELPFUL with their patients. They kept their patients here waiting while in pain. And they don't even know if their patients have been helped or not! They don't think ahead of time how they can help their patient's anguish. They would rather sit down and have their patient come to them that could not even walk because THEY ARE IN PAIN! They could have saved my wife's time by asking what time their radiographer would be available. When we got to the other urgent care. Guess what? The radiographer is at lunch! So we had to wait for another 30mins! We could have saved 30mins by going to her work and get her personal things. But instead, we have to wait there since we are already there. They should know better how their patients feel and have to go through. Since they work here every freakin day! Know how your patients feels! Put yourself in their shoes! This urgent care experienced is bad! Expect it when you ever step your foot in this place. read more

Elva & Crystal are the best in customer service I absolutely enjoy coming to this office!

I went here to do my physical for my cdl license they took like 3 hours in half to get me in I was a walk in I come here every time here this time they took a long time like if I was at the dmv. If you guys want to come here and wait. read more

Had to be seen today and with no expectations I was amazed with the care I was given. Everyone was very professional from Maggy in the front desk, Adrian as the Medical Assistant, Klarissa the X-ray tech, and Alejandro the Physicians Assistant. Overall I had a pleasant experience for my not so pleasant reason of being there. Highly recommend. read more

I've gone twice recently. I arrived at 8am when they open, and both times I was seen fairly quickly with no appointment. There also was only one or two other patients while I was there both times, so not packed at all. Great experience both times. - Seen by doctor quickly - Friendly and helpful staff - Accept Central California Alliance for Health / Medi-Cal * Anh Q Phung (P.A.) is wonderful!! She made me feel very comfortable and at ease both times I was seen by her. She is very friendly, takes the time to explain everything and answer any questions or concerns. read more

I took my son here on December 20 to get tested for Covid and flu. He came back negative despite his test results. They refused to see him in office for an ear ache that he was having. The people working there did not communicate well with one another so we weren't sure if my son can be seen or not after 4 1/2 hours of going back-and-forth with them the doctor was able to see my son, the PA did an amazing job, examining my son, and determined he had a bad infection, and gave him medication. The staff here needs to know how to take notes in the patient chart and communicate better with one another. read more

Well i dont want to call and deal with it again,thank u for reaching out but I know how it works so I took ur employed advise(manager)and went else where ,my bad review is more than enough thank u katheryn read more

Doctors on Duty - Supervisor doing what they do! - Urgent Care Near Me - Salinas, California

Walked in with my son who had the flu. Was in and out within an hour. Everyone was professional and the PA Alvarez was great. I would recommend this location if you need to walk in. read more

Wish I could give this place negative stars...the waiting time here is ridiculous! I used the "get in line" option online and my wait time was set for an hour. I get to the clinic and I was told I still had to wait an extra 2.5 hours?? Save yourselves the time and go somewhere else to be seen. read more

The PA was absolutely fabulous that I saw last week: super professional and knowledgeable. There is a long long wait time but I don't know what they can do about that. Any place that takes workman's comp in salinas seems just over run----. They keep you informed and are polite and professional. The care was 5 star and so were the people. I took off a star for the wait time --- even though I recognize it's not on them. Looked up the wonderful PAs name: Alejandro alvarez Bautista..... he was a 5+--- took time with me even though I know he was slammed read more

In and out in an hour without an appointment, clean facility, and super friendly staff. The physician took her time, heard our concerns and was very thorough. Nobody wants to be at these kind of places so it's very appreciated when the experience is a positive one. Definitely recommend. read more

I received exceptional care from the staff who answered the phone, the check in process was smooth. The MA actually reviewed my meds with me (first time!). He was very kind. Saw Andrew PA, he had a gentle and caring bedside manner. Explained the meds prescribed and verified the pharmacy. I would highly recommend this medical facility to my family and friends. read more

My baby was sick and just would not break her fever, we decided to give this place a try before going to the ER. I am extremely grateful they diagnosed my baby and that same day she was finally fever free. While the wait was a little long (55mins or so) it was much faster and cleaner than going to the ER. read more

Doctors on Duty - Patiently waiting patient - Urgent Care Near Me - Salinas, California

Waited almost 4 hours to be seen. They told me it would only be an hour and a half. When they finally called me back. I had to wait an extra hour. (No exaggeration) when they brought me to a room. They didn't change the paper on the chair and it had blood from the previous patient. Extremely unprofessional. Everyone I spoke to was extremely rude and nonchalant. I will NEVER be returning to this specific location. read more

Doctors on Duty - Blood from previous patients. And paper on chair was not changed. - Urgent Care Near Me - Salinas, California

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Loved coming here. The doctor and the nurse were both extremely helpful! They were so nice and gave me all the right medicine. The girl at the front was friendly as well. The services was fast and efficient. Straight to the point. No wonder my mom and brother like coming here. read more

Wait time was 2 hrs on website so we used the " get in line now" process to make an "appointment " . Showed up at DOD at appointment time because text message said they would notify me if there was a delay. Still waiting here 90 minutes already without being seen and there are 4 patients ahead of me. I get it, unexpected things happen and things get behind. However, the whole appointment process over promises and under delivers. If I had known I would still have to wait for all the walk-ins to finish before I could be seen for my "appointment " I would have just left home and checked in earlier rather than follow their get in line now instructions. This is not a worker problem this is a management design problem. read more

Dr. Shumman is great! He asked and answered all of our questions without rushing us through our visit. He also called me at home to check up on my daughter. Lab test results were given to us over the phone as well as him mailing the results to us in printed form. Dr. Shumman cares about his patients and is a professional at what he does. Thank you Dr. Shumman! read more

Biggest waste of time here, I don't know why they make appointments when they still have you wait 2-3 hours. The receptionists seem to not care or have any compassion what so ever, they make you feel stupid and all they say is "Will be right with you" even tho I've been here 3+ hours. read more

Worst one I've ever been to! Why have an appointment when you sit waiting forever. You can die of old age while waiting to be seen.

The receptionist was very professional and helpful . . The waiting room was clean and comfortable . . The wait was great due to they were busy . . The doctors nurse was pleasant and professional in everything she did . . The doctor was very informational and took time to help explain the issue and my options . . She was very thorough and talked to me not at me . . I really appreciate when a doctor has my interest front and center and don't blow me off . . Have had a few in past . . I would recommend this Doctors on Duty on Abbott . . They really care . . read more

Shayna Hampton is an excellent healthcare provider with wonderful people skills. Knowledgeable, friendly, and effective- very much appreciate her help. The staff is friendly and efficient, though there were long wait times they kept me posted. I really appreciate the booklet with additional information about my symptoms and prescriptions, it really helps you understand the process and what to expect during treatment and recovery- an excellent touch. The nursing staff is great too, all around a wonderful establishment that I will go back to if I'm ever having any issues. read more

I suffered a work injury that was quite painful. Dr. Satyanarayana was kind and thourough at each visit which I had to go into see him at least once a month to monitor my progress. I also contracted Covid at work and he was sympathetic and encouraging. I wasn't a happy person during that period but I was being treated by an excellent physician I wish I could keep as my primary care physician for myself and my husband. Thank you for all your help and I appreciate it! Doctor's like Dr. Satyanarayana are few and far between. read more

If I could give negative stars I would.Lara slippy or whatever her name is,is supposedly the psychiatrist at urgent care.was the absolute worst.not welcoming at all.had no real interest in actually helping.pressuring for answers I couldn't give her,being rude and just not having a good attitude at all.if your having any sort of mental health issues I would not recommend her one bit read more

I was seen after 90 min and I was told my prescription would be sent electronically to CVS on main street , I did not go that night because I was physically not up to it, but trusted I would be able to pick it up first thing sat morning , (today) but no ! it was not sent , or they didn't receive it and guess what they're closed today. so I have hip pain to live with all weekend. No thanks to the urgent care I don't recommend this place , or leave with a paper script for your meds don't trust they will follow through, I certainly don't read more

Wanted to come on here and say I did a tele medicine appointment and the medical assistant Beatrice C. Had great customer service from binging to end , even after I was ask to come in for an X-Ray she came out to greeted me and help me out, Only bad experience was the PA Elizabeth Dahl I was seen for my ankle and I ask if she was going to give me a brace and or crutches and she refused to write an order for one and let me walk out in pain. Felt like I got no service at all from her. On a good note the girls at the office got me in to see the orthopedic the next day and where very helpful. I won't do a 5 Star only because of the PA. read more

I was experiencing leg pain. It was unusually strong so I seek medical help. I went back to SUC because in the past they have done very well aiding me to keep healthy. Shannon, the nurse practitioner who saw me, took the time to explore with me the possible causes of my pain. I stated my sensations and she came up with a good hipótesis. After analyzing her reasoning, I acquiesce to her diagnosis. It has been only 24 hours and I feel much better. Without hesitation, SUC is the place where I seek medical help. From the front to the back of that office, everyone was cordial and happy. Their attitude really helps when one is not feeling good. read more

This was my first experience with urgent care and I was very pleased with the services I received here. The facility was bright, clean, and the staff were all friendly and accommodating. The reception staff greeted everyone with a smile and the Medical Assistant was engaging and friendly. The X-ray Tech was kind and gentle. Shayna, the Nurse Practitioner was wonderful-she was thorough, knowledgeable, caring, and made me feel comfortable about my diagnosis. I don't hesitate to recommend this place to anyone. read more

Are you kidding? I and several co-workers have gotten referred here by employers out of necessity. Let's be clear and to the point: Why they exist is beyond our comprehension. Most of the front office staff either have hearts of stone or trained in presenting dead-panned looks. And be sure to follow orders without question or you'll be set straight before you can say, "But..." We think all urgent care places - at least in Salinas - share these awful practices and characteristics. If you have genuinely had a very positive, friendly, caring experience here, get on your knees and give God thanks. You really are blessed. read more

I signed up for a telemed appointment, and was driving back to my house, and I got a call from a male. He told me, more like accused me of having a past $200 bill that was not paid, and that I had a $30 copayment for the telemed visit. Absolutely no finesse whatsoever. Doesn't even tell me his name during the call. Knowing that I recently went to DOD to get a covid test to see my mom in the hospital less than a month ago, I go, "Has doctors on duty even sent me a bill for the $200?" He says, "I don't know." And I tell him, "How can I pay a bill if I haven't received it?" He asked if I could pay it then, and I told him no, I was driving and that I would call him back. I called the incoming number back, and no one knew who I was talking about. The male called me back right before my visit, and asked if I could pay. I told him I had no problem paying for my copayment, but I wanted to see the covid bill first before I paid it. He was rude, short, and mumbled on the phone. I had it, I asked his name and he gave the name of Emmanuel. After I asked his name, he knew I was hot, and started having better service. The only reason I gave 2 stars was that the telemed doctor was great. I believe her name was Dr. Carr. I'll leave with this: First off, I'm an attorney, so I have no issues with paying my bills. Secondly, I don't appreciate someone calling me like a bill collector when I haven't even received a bill. And thirdly, I don't like being spoken to like someone who doesn't pay their bills. read more

My recent experience was horrible. I checked in at 1130am and was told to come back at 230pm to be seen. There was a huge wait. They said I could look at the text they would send me and see when the time would be. They also checked me in. At around 130 I checked and I went from 230pn to after 4pm. I quickly called and the person who answered stated oh no we don't know what happened..... come at 245pm and we will take you straight back. Here I am 307pm and I still have not been seen. The girl at the front desk asked me for a copay and looked like they were re registering me again. I looked at her and said u have to be kidding me this is workers comp. she asked if this was my first time I looked at her and said I have been seen here for this since 2012! At that point I was very upset and she was saying things that patronizing I looked at her and she said the other receptionist would need to reregister me AGAIN since she was the one who helped me in the first place. That is times three now registrations. The front desk personnel is clueless. Waste of time. Next time I am going to the ER. My advise is if you go there keep an eye on where you are in line they sneak people ahead of you or they delete you all together. And speak up. read more

So I just got new insurance. I wanted to just see what was out there and decided to be OK with my insurance setting me up here. First visit wasn't so bad because I had a 10AM appointment and when I got in with the Dr. He did plenty of tests and gave me a good amount of his time. I liked my experience thus far. I got my results for a test back, it made me really worried to the point I felt I couldn't wait for my next follow up appointment. I called ahead and found out there's at least a 2 hour wait, that's fine I can wait. I got there and ended up waiting 3 hours, hey whatever it happens. The receptionists are cool and if you leave your cell # with them they will call you when you're up next, letting you go about your business for a couple more hours before being seen. That is amazing, and all places should take note of it. But here is where it becomes a 1 star problem. I finally got to see my Doc after being very patient and not having an issue with how I had to wait much longer than I was expecting. He only gave me less than 5 minutes of his time, he interrupted me when I'm trying to express concern about a problem I was having and told me "Look I've got 9 patients waiting on me and all I want to talk about is this" (pointing to my lab results). That's NOT why I was there, I was there because I had legitimate problems that I felt couldn't wait for the follow up appointment. Of course I wanted to hear what he had to say about my results, but I also wanted to talk about what else what wrong with me because it had me scared for my life and I needed that information to feel at least a little more at ease. He didn't give it to me, he walked out really fast didn't even give me a chance to really talk to him, I basically had to raise my voice to bring up an issue with myself he needed to look at and when he did look at it all he did was send a nurse in and throw antibiotics at me then send me out the door. That's it. It made me feel like a number and not a person, it made me highly upset and I ended up being upset at the target I was at to pick up my prescription which probably ruined their days too. All because he couldn't even give me 10 minutes after waiting 3 HOURS. For anyone that doesn't know, this is most certainly NOT how Doctors should be treating you. It is now one of the worst experiences I've had and all because he didn't want to spend a few extra minutes with me. Everyone is busy, everyone has things to do but above all a Doctor should always do what they can to make you feel at ease about what's going on with your body. Needless to say I am changing my primary care Doctor and never looking back unless I have a big time need to go to this place. On a side note, I'm afraid of needles and it's the one thing I hate most about going to a new Doctor. There's an RN (I hope I am getting the title right, no disrespect to him) there that is AMAZING, I believe his name is Javier. He is the only reason this place is getting 2 stars instead of 1, because in all my life of having this fear of needles he has been the only one to actually do work on me and I didn't feel one thing. I will forever remember that and be forever grateful for his professional and awesome work. If I got his name wrong or his title wrong I am very sorry and if someone messages me with the correct name and title I will gladly change it. Everyone that goes there should know how awesome and lucky they are to have such a good person working with them. read more

Love this place. Doctors here are thorough with questions and instructions. Never had a problem with waiting. In and out every time :)

Had a great experience here today and I am writing m this in the hopes it helps others who need to see a doctor during these crazy times.......I went to Salinas Urgent Care today not knowing what quite to expect. I would have gone in a week ago if I had know what a hassle there WOULDN'T be. COVID has changed everything so I expected this to be a lengthy annoying visit due to health guidelines but that was NOT the case! anyway....When I got there, there was a large sign at the front door that said to stand there & wait to be greeted. Someone came out within seconds and took my temp & then said I could go in & see the receptionist. Other than the plexiglass around the front counter, my experience was no different than any other visit. The staff was friendly & professional, I was seen within 20 minutes & got the prescription I needed. 10 out of 10 I highly recommend Salinas Urgent Care. read more