This update is solely for accounting. I stand by my previous review on care....etc.
Prior to my dad leaving Windsor, I paid his bill in full. I did not want to have any debts after taking my dad home. Over a year after his stay, we received a $250+ bill. I called and inquired about the bill, stating that I had the receipt from our payment, and asked what the bill was for, and why we were receiving it over a year later. I was told to go ahead and ignore the bill, as they could see our payment, and they didn't know what the bill was for either. The next month I received the bill again, and called again.....this went on for months. I was told by Angie in accounting that maybe it was an amount that my dad's insurance hadn't covered, to hold off paying til it was figured out, that she would call me back and let me know what it was for...etc. I NEVER received a call back from Angie or anyone else. Every time I would call I was given the runaround as no one seemed to know what the bill was for, and kept instructing me not to pay til they called me back. If accounting staff is just sending out bills that they are not clear on themselves, maybe they should check whether or not those bills are even accurate and valid, rather than the approach of waiting over a year, then 'here's a bill, but I don't know what it's for, why it's late, or even why it exists, so don't worry about paying it.' After being told a few times NOT to pay the bill, and that Windsor would figure it out on their end themselves, they instead sent the bill to collections! Why would you tell me NOT TO PAY, then send it to collections!? Extremely frustrating and unprofessional. Instead, I should have received a call 'we figured out what the mystery bill was, its because....' and then I would have had no problem paying it, because it would have been proven as a valid billing. Nope! Instead I ended up with collections calling me several times a day, EVERY SINGLE DAY. No, not Angie calling like she said she would to explain the bill, but a collections company. And yes, I have since mailed out the payment. But I want to make sure the accounting staff at Windsor is sure to complete THEIR END of things and keep their clients informed (especially a client that calls more than once with obvious concern), prior to sending them to collections. read more
