I've used them about 6 times now over 3 years. They have cleaned our carpet, rugs and upholstered bed. The staff that cleans the carpet is great. They are knowledgeable and they wouldn't do the job if they think it compromises your items. Their prices are so good I can afford to have them come out twice a year since with kids and a dog it's hard to keep carpets spotless. Highly recommend them and have told many others about them over the years. read more

The guys showed up on time they were nice polite young men they did a fantastic job I highly recommend this company thanks for a fantastic job five star review read more

Pacific did a really nice job cleaning the tile grout and carpets, BUT they really messed up my baseboards with both water damage, scuffs and gouges. They even chipped off the bottom corner of an interior door. I'm having to have them all repaired and repainted. So figure that into the cost of the job if you have them work for you. read more

I am very disappointed and frustrated with this company. They are unorganized, they don't properly schedule, and they do not give an honest estimate. Tanner came in weeks ago to give an estimate which i never got. I moved my plans so I could be at my office on this Saturday, to find out their hose won't reach my suite. Isn't that the purpose of getting an estimate to figure out cost, needed material, and needed equipment? I wasted my Saturday waiting for last 3 hrs, to find out their equipment wont reach my suite on the second floor and that the crew was not informed. I am guessing this is a big company with multiple franchise locations. My issue is with Tanner (owner's son who gave the initial estimate and did the site survey), and Mary (owner). Their phone number is (714) 744-1205 and are out of Tustin address. A business is as good as how they treat their customers. Stay away from this company. read more

First they gave us a 2 hour window in which they would arrive (11-2). At 2:30 I called to see why they hadn't arrived. The lady that answered advised she would determine and call me right back. She called back at 3. This should have been my first clue to cancel. She advised they would be at my place in 20min. I guess 20 minutes=60 because they arrived at 4. I had only 2 rooms to be cleaned. I took out all of the furniture from one room and everything but the bed, end table and 2 floor lamps from the other. I know it was a small job however, it only took them 15min to complete. This should have been my second clue. I realize carpet cleaning makes carpets wet but, my carpets were soaked. They advertise that there machines are super powerful and carpets will be clean after 2-3 hours. After 2-3 hours my carpets were still soaked. Well, not all of the carpet, the didn't bother moving or cleaning under the bed, night stands, floor lamps or even move a pair of shoes I forgot in the room. The 2-3 hours turned into 36 hours. It took 36 hours for the floors to dry!! I called the next day but, they were closed as it was a Sunday. I left a message and did not get a return call on Monday. I called at 10am Monday and just got excuses. They advised they would talk to the driver and call me back. They never did. Worse of all, the carpet aren't even clean. If you feel like using Pacific Carpet & Tile Cleaning, do yourself a favor...Dont. Just get a garden hose and soak your carpets. You will get the same results and save some $ read more

I was very excited to finally be getting around to having our carpets cleaned, and was even more excited to find a place on Friday that was willing to come the following day... oh I should have known better. I was given a 2 hour time-frame of when they would arrive (3-5pm).. so we made sure we moved all our furniture and were completely ready by 3pm. At 5:15 pm when nobody had shown up, I phone the company to see what was going on... no answer. I was extremely frustrated.. did I just waste all our time and energy moving our entire apartment around for no reason? Then 25 minutes later a knock on the door. The guys were nice, but were about 18 years old at the most. They started setting up their equipment.. and being that we had no where to go, we gave them our cell number and ran across the street to get some coffee to kill time. He told me it would take 45 minutes. exactly 20 minutes after they got there, he called to say they were done. And not just 20 minutes of cleaning.. that time included their time to put away their hoses and everything. I know our place is small, but 20 minutes? The main areas of the carpet where very wet and cleaned, but it was obvious they didn't get into the corners or on the edges very well.. Overall, i'm not impressed and wouldn't hire them again. They could've called when they were running late, they could've returned my phone call and try to resolve the issue even after the fact, and they could've cleaned a little better, all of which they did not. read more

Company representative assured me that they would be able to remove all wax from ceramic tile and grout before I approved the work. They were not. In addition, the work was delayed as staff showed up without the proper equipment, I had to wait for them to got get the equipment and then return. Staff then rushed to do the job and in the process damaged recently painted floor base boards and a scratched a new stove. I would not recommend. read more

Really impressed with their service! Showed up precisely on time. Alex and David were so professional and friendly. They did a great job on our carpets and were so careful to make sure everything was set back they way it was before they came. The booking process was really easy as well. read more

Emailed for a estimate, was sent a email requesting more information. Called a Mary and requested someone come out and give a in person estimate. After a few pauses, Mary told me the guy that does that was out of the office. She scheduled a person to come out 3 days later. The morning of, a man called and said he had gotten into a accident coming out of his apartment complex and it would take all day to handle. We re scheduled for the following Saturday. I am still waiting and its the following Tuesday. No call, nothing. At least I know who not to call for carpet cleaning. read more

There is nothing like a job done right, on time, and better than expected the 1st time!! This is the service you can come to expect and rely on. I have been using Jeff and his team for years and he never under delivers, he is always going above and beyond what is necessary, never taking short cuts. Letting someone into your home is a big deal, and his team has always put me at ease. I highly recommend Pacific Carpet and Tile Cleaning Service for any and all of your flooring and tile needs. Thanks again guys!! read more

The owner called me as I was unhappy. He took the time to talk to me and make it right. I appreciated that.

This is a business that I have used many times in the past and were satisfied with the service they provided. That said, things have gone down hill very fast and their last service for carpet cleaning this month was abysmal. Apparently, business for Jeff is unbelievably good as he does not return phone calls and messages I've left with the receptionist. In previous visits to my home, the value of carpet cleaning was maybe just above average but I thought I'd at least give this business a chance to prove themselves. On one occasion, the technician after spraying the carpet pre-treat solution, kicked at the carpet fibers with his tennis shoes just to work the solution into the fibers a little more with the hope that it would lift the dirt and stains. I've never seen this before - kicking it a few times with the rubber sole of his tennis shoes. Nothing like taking the easy way out and not getting down on hands and knees to actually scrub the treated area with a brush. OK. maybe the guy had a bad day. Fast forward to this month, the same technician came by and gave me a higher cost for doing the same house with the same floor plan with the same amount of carpets. Based on Pacific's own rates on the number of square foot of carpeting, they couldn't be consistent with the rates they quote a repeating customer?!! Really?!! Well, it is possible the technician's calibrated eye balls were out of calibration and is the reason why his estimate this time was higher. So after getting off to a bad start, the technician was not at all friendly nor courteous but had a bad attitude. You'd think I just took a hundred dollar bill from his pocket. A second technician was doing most of the work and did the job as expected. At the end, the first technician demanded payment. I said I needed a receipt but he said they don't give receipts anymore and it will be Emailed. There is a right way of broaching this subject and apparently, this guy was carrying too big of a chip on his shoulders and couldn't get the right words to come out of his mouth. Well, if the owners of Pacific Carpet Cleaning do not care to give a client a call back after waiting two weeks and nearly half a dozen requests, then it is pretty clear they don't give a rodent's behind. No matter how well their crew may do the work, if the owner takes an apathetic attitude, then it is pretty clear they don't care about customers' feedback. Actions speak louder than words and based on their actions, or rather lack of any, so far, it is pretty clear to me what they are saying. read more

I found this company on Yelp and they had great reviews so I gave them a call. When Jeff came to give me an estimate he was very friendly and professional. I was also very impressed with his honesty. I own a business and needed the tile cleaned and waxed. I told him I was looking for someone to come in monthly to provide this service, but Jeff told me quarterly should be more than enough. He could have easily said sure, I'll come every month, and take my money, but he didn't. I booked them for the job and I have to say I couldn't be happier with the results. My floors look almost brand new again! Thank you Pacific Tile! read more

I paid for the EXTRA service to remove stains left by table feet. I had two rooms cleaned that the team spent less than an hour to do. I checked the results and the stains were still there. I was told they could not not remove them. After the carpet dried, I sprayed the stains with Folex and what do you know 5 minutes later the stains were gone. they made a real pretty pattern with their cleaner machine but accomplished NOTHING! What a total waste of money! Never again. read more

All I can say is wow! Unbelievable results. The tile, the travertine and the carpet look magnificent. Jeff, the owner, and his whole crew are amazing. They have such pride in their work and they went the extra mile to make sure that the job was done to perfection. Jeff even drove all tbe way to Anahiem to find and match the color of grout in the house. I highly recommend them! We were so lucky to have found them. read more

I've used this cleaning company several times in the past 5 years and they've always done a great job. Alex was on time, courteous, neat, and quick. We had the carpets cleaned as well as a sectional and everything dried within a few hours. They recommended we turn on the fans and it really seemed to help. They offer enzymes as an option in lieu of a cleaning solution and there was no odor or residue which was nice. I will definitely use them again and will continue to refer my friends. read more

Highly recommended: punctual, (3-5time frame and they arrived at 3:15), polite, hardworking, reasonable pricing: my carpets are clean and odor free! Dry in less than 6 hours. Very happy with their services: from the initial phone call to the end! read more

Beware: no warranty on work. Sealant applied exactly 12 months ago is now flacking away throughout all treated area. I requested help and agent on behalf of owner said too much rain will wither away sealant. I guess she was unaware-of the fact that California has been in a drought for awhile. Not trustworthy! read more

I have been using Pacific Carpet Cleaning for years now at my commercial business and I have to say no one comes close to how clean they get our carpets. With all the traffic and massage oils that get tracked into the carpets, this is a quarterly job for us, and I have to say I am always amazed at the success their cleaning solution has to pick up the stains and spots. They are fast, reliable and the carpets usually dry after 24 hours so hardly any business down time for us. Thanks Shannon and Jeff! You have my business always! --Lucy (owner, Laguna Canyon Spa) read more

I used Pacific Carpet to clean our living room, dining room and bedrooms. There did a great job. They were affordable, on time and the carpet looked great! read more

Truely a great job. Cleaned 2 bedrooms and stairs. Look like new. Came over at the designated time, very polite guys who take their job with pride. Very neat and clean. Left the place looking great. Told me what they were going to do. No upgrading with other stuff. Carpets dried in about 5 hours. They gave me a quote and stuck to it. I will be using them again soon. Thank you so much. read more

I'm a Realtor and had a condo that needed carpet cleaned. The previous tenants had a dog so one of my concerns were stain removal and urine spots. The soonest available was first appointment, next day. Adrian and his helper were on time. He answered all of my questions and assured that he would address the stains. After about 45 minutes, the job was done and I was completely satisfied. Pacific Carpet Cleaning had cleaned my client's home and referred me to them. Now I'm a fan. Incidentally, my carpet cleaning guy had retired so I needed to find a replacement quick. I'm glad Pacific Carpet came through. 5 stars is rated because of quality service, a professional answered the phone, and reasonable rates. I highly recommend Pacific Carpet Cleaning. Thanks again!! Drew read more

I have to update my review of Pacific carpet cleaning. I was contacted by their new owner, Al Jones, who informed me that they are under new ownership and he would like me to give them another chance. He sent out his crew at no cost to show me their new and improved approach. From the scheduling process to their detail of work they have greatly improved upon their approach and customer service. They handled everything from moving furniture (and moving it back and protecting it on the damp carpet), protecting corners and edges of walls and doing a fantastic job on the carpets. His crew was very kind and professional and I will definitely give them my business again with their new-found approach and service! read more

5 stars for them. Well organized, good works, everything turned out to be the same as they promised. Not the cheapest one but definitely quality service. Highly recommended to ppl who cares about the quality of service. Will hire them for future house and office cleanings. Thank you read more

I had an estimate within 48 hours and decided to make appt with tile cleaning and grout cleaning for the master bathroom, which included a huge shower, tub, and 2 sinks. We had a third sink that was also needing a makeover. Three hours later, all are cleaned and sealed and recaulked. They did a great job and both gentlemen were very professional. Also, the receptionist on the phone was excellent. Highly recommend this family owned business. read more

Excellent customer service, fast and affordable! We had our Travertine floors polished by another company that used an acid wash and dulled them. Jeff the owner spoke with me and assured me they could fix my floors, and not only did they fix the floors, but they look better then ever. Awesome job! read more

These guys are the best. I've used them 3 times to clean my nasty carpets. I have three dogs and things get dirty fast. Each time I made an appointment they've always showed up on time, usually with 2 guys. They tap your hot water heater and drag in these super long hoses into your house. I swear the carpets are new when they finish. I've used other carpet cleaners and these guys are significantly cheaper. Will be using them again. read more

I wanted to let everyone know how impressed I am with their services. I was living with my Boyfriend and his 2 male roommates. I hate to say it but the carpet was so bad I was embarrassed to have people come over, until I had this company clean the carpets. Upon moving out I called many places who gave me quotes up to $200.00 for a 1,052 square foot apartment and that was without their special spot remover. Pacific carpet cleaning aka tileandcarpetcleaning.com quoted $99.00 including spot remover. I believe the gentleman I spoke with at first was Jeff, also the owner, he had great knowledge and was very detailed regarding his equipment. He also gave me tips on how to keep my new upcoming white carpet clean and also suggested a inexpensive carpet cleaner spray I can use if I had any small accident spills. Our carpet cleaner was named Alex who I also called David Blaine and David Copperfield because of the fact that the stains would magically disappear before my eyes, he was quick, friendly and gave 100% effort. Their equipment is superior. The total bill ended up being $130.00. I couldn't be happier with the results. I now added them to my contacts as, "The Bomb Carpet Cleaners." Thank you Pacific Carpet Cleaners for your knowledge and your incredible services. read more

I used them for periodic carpet cleaning and they were great to deal with. They showed up on time, were very efficient, did a great job and were very nice and easy to deal with. Will definitely use them again! read more

I don't know why I waited so long to get my carpets done. Yeah, it's a pain in the butt to move everything around, but seriously... wow! These guys are great! They gave me an estimate up front, they were on time, my tech, Alex, was awesome - friendly, explained everything, chill dude - couldn't have had a better experience. I'm going to do this once a year from now on. Surprising affordable, and wow, the place looks great. They did a great job! read more

Excellent company. Guys showed up on time and did a fabulous job. My carpets look like new. I have been using them for years. Today Alex and Jose came and worked hard. My area rug, especially, which gets the most traffic and was quite dirty was not a challenge for these guys. I highly recommend them. Very fair prices. read more

This is the first time I've tried Pacific Carpet and Tile Cleaning. I have a type of tile that is very difficult to keep clean and to get clean. It has tiny little pits in my tile that pick up dirt very easily and makes my tile look filthy. I have tried many other tile cleaning companies, but nobody could get the dirt out of these little pits. They were all just surface cleaners. Then I tried Pacific Carpet and Tile Cleaning. They arrived exactly on time, very professional, and when they were done, my tile looked brand new. They got every little tiny pit, nook and cranny, perfectly clean. I was very impressed. Then they made sure my tile was dry and even helped me return my furniture back to the proper place. I also had them clean my couch (where 3 dogs sleep on) and that came out perfectly clean as well. It also looks brand new. I would definitely recommend them to anyone. The girl who answered the phone was very helpful, knowledgeable, and friendly. The only thing is when you give the person your square footage over the phone, be sure you are accurate, because they will measure your square footage and the price may change from the quote you received over the phone. read more

This company cleaned our carpets for $89, but they were dirty again within a few days (especially the stairs). I notified the company of the problem/complaint within a week of the cleaning. I requested a refund or for our stairs to be re-cleaned. Mary, the receptionist, took a message stating that the owner, Jeff, would need to respond to the problem. My husband and I called over 20 times within a 5 week period. We never received any phone calls back. I left a final message stating that we needed a refund, as their customer service showed no concern over the quality of their work nor the satisfaction of the customer....still no response. Mary called my husband back and scheduled a re-cleaning. I called back letting the company know that we wanted only a refund since we purchased our own carpet cleaning supplies (which worked much better than Pacific Carpet Cleaning). We still have received no response from the company in regards to the refund or the complaint. read more

worst carpet cleaning job ever do not use this company, late to arrive, terrible job, 3 days for carpet to dry,