We made an appt for our new VCT office flooring to be cleaned, stripped, and sealed. We explained that they would need to use our heavy duty sealer we purchased special for the flooring and they said no problem. We waited a week and a half for them to be available for the job which was scheduled on a weekend and employees were scheduled to come in on their day off to be here. They arrived and said the floor did not need to be stripped. Per our instructions, they were to strip it anyway. They said it would take 4 hours for the stripper to dry and it's not worth their time and they weren't going to do it. They also said they would not use our sealer. They only use the kind straight out of the bottle and not the higher quality 2 part mix kind. Instructions were provided to them printed by the manufacturer, as well as rolling supplies, but they said they don't use rollers, they use squeegees. The job was prearranged when the appt was made and our time was wasted by this company. The workers said to get another company to do it and walked off the job. Follow up call with the office did not resolve the issue. The office person said they were at another job now and could come back later if we wanted the floor "cleaned". I said, and "stripped" which she said wasn't needed. Running around in circles and nothing is being done to satisfy the customer. They made a commitment. They refused to do the job as committed and wasted our time and money. We have equipment arriving Monday and the flooring will not be ready. Time to search for a professional company that stands by their agreements. Would not recommend. Unprofessional. read more