Ran outta fuel outside of Cheney.. My insurance company…read morecalled a tow company to deliver fuel. Daves Auto / Towing gallivanted in to save the day w enough fuel to get me to the next exit. Prompt & Courteous Service w/ a reasonable rate gets 5 STARS from me! Keep up the good work nice to know there are good guys still out there :D

I really wanted to like them because they were close to home. But unfortunately I'm giving them…read moretwo thumbs down. My first experience is a simple oil change...they didn't attach the oil cap correctly and oil is now all over my driveway and the engine stinks. But they did attempt to fix the problem with no problem. Then my daughter was involved in a hit and run & went to their collision portion for a quote and the guy said they were too busy to put the car on the rack for an estimate. I cannot give this company my business. I truly wanted to.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.

Be careful signing their papers to get your car fixed. Price increases then you are stuck.read more

My Subaru has never sounded better in the entirety of me owning it. I honestly didn't know it could…read moredrive that smooth. The price was incredibly fair, i would pay double for the service i was provided. Definitely recommend!

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

Hi Doug, I wanted to…read morethank you for helping me get my daughter's first car. It was a happy coincidence that you opened your business across the street from where I live and I saw the car that I needed at a price better than I would have expected. The great part was that I didn't even have to negotiate you down on the price. It was already marked at a wholesale price...I know because I was a buyer for a used car dealership in Yakima for about 3 years. You are a man of character trying to provide a good future for your young son. I especially liked hearing him talk about how he helped you design your business cards. That was very cool and it made me happy that I could help support that. I wish you the best of luck and I know who I'm going to call for my next vehicle. Kodi Mather

Please do not buy a vehicle from these people! We got a car…read morefrom them, maybe we got less than 30 miles on it an the transmission went out in it. Got $1000 back spent 3500$ into it still went out now we're getting another one for it. A $6900 car is costing us almost $1400. I wouldn't trust them at all.

Stateline Auto Sales have amazing cars! They take care of their customers! Very pleased with this…read moredealership!!

Josh Vrieling is the man! What a wonderful car buying experience! He was incredibly accommodating…read moreand easy to work with. I will recommend him to any and all my friends for car purchases here on forth! Cheers!

It is with great disappointment that I have to write this review and give this company 1 Star. It…read morewas meant to be 5 stars, but we hit a roadblock at some point. They are family owned and operated and have a great inventory. Their prices and reviews between Kelly Blue Book and Cargurus matched up with my research and expectations, and yet they were still willing to negotiate. The staff were welcoming, inviting, courteous and attentive; they were everything you'd expect from a family owned dealership. They met and exceeded my expectations for what was a dreaded interaction with a car dealership. But here's where the roadblock hit. They place an anti theft device on every vehicle. I was casually told it was to track their inventory between their lots in Coeur d Alene and Spokane. I was told not to worry about the cost ($399) because it was "folded" into the price of the car. But when I made it to the finance office, and agreed to a price, there were doc fees and taxes, which I understood, but there was also the $399 add on, which I did not request. I logically debated with the finance director, who only had two months under his belt in that position, so I think we were both trying to understand the situation. The finance director said the charge had to happen, and after 3.5 hours of sitting around, I was over it and signed the paperwork. When I got home and read thru the two stacks of stapled paperwork, I found one line that crushed my experience. "Purchasing the Ikon car technology is not a requirement for the purchase of the vehicle." Talk about insult to injury. Not to mention the lack of transparency from a family owned and operated company that I felt comfortable and secure with. Asking them for a refund was not an option. They shut me down. I still don't understand. Also, the sales person I met with was let go that day. And they still wouldn't own up to the miscommunication. I believe you will get a good car from them. They service them and invest money to prepare them. But just know, legally, you don't have to pay for what you don't ask for. And if they make you pay, walk away.

We were interested in a Subaru for my daughter. We were emailing a salesperson with our questions…read moreand decided to make the 100 mile drive to check it out. I checked the website and saw that the price had increased by a thousand dollars. I emailed the salesman about the price increase. He stated it was underpriced. He also said they had "found" a thousand dollars in repairs that were needed but the price was negotiable "in person". I told him I had no reason to drive a hundred miles after they tried to scam me out of a grand. We found a better vehicle at an honest dealership.

A Truly Meaningful Experience - Thank You, Nate This was our…read moresecond time working with Nate, and once again, he made the entire experience feel smooth, thoughtful, and genuinely human. This wasn't just about buying a car--it was about finding the right vehicle for my mom, someone very important to us. Nate understood that from the start. He went above and beyond to make sure everything was taken care of before we even arrived--bank approval, paperwork, all of it. There was no waiting around or stress. We simply told him what we needed, and he made it happen without hesitation. Nate treated us like family, not just customers. His care, professionalism, and attention to detail meant the world to us, especially with something so meaningful. We're deeply grateful for how he handled everything. Nate has been my go-to for the last two cars, and when it's time for the next one, I truly hope he'll be there to help me again.

I had just been to another shop it town who were not friendly or helpful, so I left and went to…read moreNapa. Immediately walking in, 2 gentlemen greeted me and asked to help me find what I needed. What I needed wasn't on the shelf, so Tyson took the extra minute to find it in the back. The other gentleman was nice and helpful too. I got exactly what I needed, a couple of questions answered and wished a great day. Thank you Tyson, and the other man. The smallest amount of normal kindness goes a long way.

Always great customer service. Purchased a NAPA Legend battery Jan of 2016, and it turned out to be…read morea lemon that had a bad cell. The young counter fella walked over to the battery rack, pulled down a new one, and told me to have a nice day. That, my friends, is the definition of customer service. No prorated discount on a new battery purchase, just good ol' fashioned home town care. Awesome job, Cheney NAPA...