If you want to get ripped off, Pacific Auto Sales is the right place to go. They do repair work…read morewith idiot mechanics,that don't know they're ass from they're elbow. They aren't ASE certified mechanics, and they will ruin your vehicle like they did mine. They offer 12 months, or 12,000 mile warranty for work performed,but don't stand behind what they offer. That's why they are currently being sued. They are a rip off!

Do NOT do business with this company, and here's my reasoning. My wife and I bought a 2010 Subaru…read moreForester in June 2024. The prices were more or less within our price range, and Subarus are historically reliable, so we bought the car. And yes, with every older, used car, there are bound to have some minor issues associated with a used car. But, the vin numbers matched, relatively clean, no squeaky brakes but an issue with shifting into 1st gear. Ok. Alright. So we bought the car. FOUR [4] days later in our first "major" drive from Cheney to Northside Costco, at Hawthorne/Newport Hwy, whilst making a left turn, car dies. We called PAS and spoke with the sales associate and let him know the situation and to see if they could help us in fixing this "new" problem. We called during business hours just after we had this incident, had to leave a message. PAS called back on Monday, told us to call back once we had the car towed to a mechanic [AMG AUTO] and knew what was wrong with our Subaru and to let them know. On 27 June, the owner of PAS called me and wanted to know what we [my wife and I and PAS] corps so to resolve this issue. PAS owner tried to placate me by seemingly offering assurances that some solution would be worked out. Once we found out that the problem was a bad timing belt, bent rods as well as a shot clutch [which seemed to be previously "repaired" but the fly- wheel had gouge marks) we informed PAS of the problem. Then the backtracking, unresponsivness, and the deflecting of responsibility. The ONLY help was a +/- $400 check out of the $4000 of the cost of the car and the $3800 for total cost repairs. We have made EVERY attempt to ask for a qreasonable and equitable solution

car blew up 2 days after buying he didn't honor his 4000 mile 4 month warranty and didn't try to…read morehelp me at all this was my first big purchase on a car over $10,000 he tried to play me like a fiddle bc I'm only 23! He wanted me to try and get car running and trade it in it would have cost me damn near the price of the car to replace the engine so I said no and filled a lawsuit that I just won today thank you the consumer car act I hope the POS car dealership has to close after the large dent Ilol be putting in his pocket book!! DO NOT BUY A CAR FROM THIS SCAM OF A PLACE!!! hopefully at least I teach his a lesson young dosnt mean dumb MF!!

This place is a typical POS car lot that all they car about is selling junk. My son bought a truck…read morefrom their, the transmission almost fell out cause none of the bolts were tightened. The starter almost fell out as well, same reason. Nothing was even looked at, no safety check or anything. This business deserves to fail and probably will. The worst customer service I've ever had. All the manager said was well he bought it. It wasn't even safe to be on the road, and they have it for sale on there lot. What a bunch of low life's. Buyers Beware.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.

Great customer service and prompt service. Fair prices and what they quoted. Will definitely go…read moreback and have recommended to others.

Great price and work. They replaced two new manifolds and a new muffler and exhaust on my truck. I…read moream thoroughly happy with their service.

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

Hi Doug, I wanted to…read morethank you for helping me get my daughter's first car. It was a happy coincidence that you opened your business across the street from where I live and I saw the car that I needed at a price better than I would have expected. The great part was that I didn't even have to negotiate you down on the price. It was already marked at a wholesale price...I know because I was a buyer for a used car dealership in Yakima for about 3 years. You are a man of character trying to provide a good future for your young son. I especially liked hearing him talk about how he helped you design your business cards. That was very cool and it made me happy that I could help support that. I wish you the best of luck and I know who I'm going to call for my next vehicle. Kodi Mather

Nice and clean place. Got the car cleaned All for under 12 dollars the car washes it self are…read moreclean and easy to use

Prices are good and the staff is always very friendly and helpful. I won't go anywhere else.read more

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.

What an amazing mechanic and gentleman that started this new auto repair business . Chris helped my…read moresister in law when she was in an impossible situation and went above and beyond to get her car running again ! Great prices as well ! Excellent addition to the Cheney area !