If I could give 10 stars, I would. My Ford F-250 diesel broke down in Colfax, WA on 4th of July weekend as I was heading to my home in Tacoma, Washington. That was a Saturday and everyone was closed until Tuesday morning due to the holiday. I called ICDI first thing on Tuesday and told them my circumstances. Even knowing there was major work needed on my engine, and other trucks to work on, they looked at my situation as an emergency and did everything they could to get me fixed up. 1-1/2 hours later, after being towed to Spokane from Colfax, ICDI had me in, tested the engine and said they would do their best to get it done by evening or first thing the next morning. I let them know how much I would appreciate it if I didn't have to rent another hotel room. After 7 hours of hard work and staying well beyond closing, they turned the keys over to me and sent me on my way. This family owned business cares, and not only that, they are beyond experts in diesel engines. It is exactly what I needed to get me home to my family. They went way beyond their call of duty. I may just take a 5 hour drive to Spokane next time I need some work done. I definitely trust them and highly recommend their services. read more

After being yanked around by another diesel shop, who's original work cost over twice as much as it should have, and which started a major problem with my rig, I was extremely happy to be referred to ICDI by Nelson's. They're not only cordial and inviting, but work extremely hard to be fair and get the job done RIGHT while also understanding budgets, even tight ones. The scope of work on my '04 F350 ended up being larger than estimated from the aforementioned shop, however ICDI made sure to let me know, explained what was going on, and was able to make the repairs within the time frame I needed it done, due to it being my only vehicle; similarly, they stayed late for me to drop the truck off, after picking up a rental. As such, I can safely say I had no issues in scheduling, pricing, communication, the work done, and was even able to feel comfortable asking silly 'newbie' questions. It was like night and day between the two shops, to say the least. I can't get across enough how worth the time, money, and energy they were. Thank you again for all the help and making an upsetting situation right! read more

I didn't know anything about ICDI before arriving there but I needed a new diesel truck to be inspected before purchase on the same day. They happily agreed to do it as I was traveling 5 hours away to purchase vehicle. After talking to Lead mechanic I was explained all possible current issues and maintenance needed for the truck. They advised of immediate needs of attention to truck and upon my approval repaired it @ 3pm SAME DAY! I really appreciated honesty and knowledge conveyed while there and it made my diesel truck purchase a confident one. This is not a mall store with pretty pictures on the wall with wifi and kids playground.....it's a service shop with a bunch of down to earth friendly and experienced guys( and girl) that tell you how it is and don't try and rip you off cause you live 5 hours away.......I wish they were in Seattle. Thanks ICDI I'll be back.....it's worth the drive. Travis Nelson read more

The answer is YES! If you are looking for a great, trustworthy place to take your Ford then look no more. Every time we have had to use them they have gone above and beyond to not only get the job done right, but to do it with the lowest cost to us, and done on time even if that means they stay a little late. They are excellent at keeping us updated on their progress which for me is a must. They made a stressful experience as stress free and personal as possible. I know when we take our rig to them that they will treat it as if it was their own. Though I am hopeful we won't have to see them again anytime soon, I am thankful to know if something goes wrong we have a trustworthy, talented group of folks to take it to. Thanks ICDI for taking such good care of us. read more

We were traveling through town with our RV when we needed to find a shop because our truck was making a whistling sound. They got us in right away on Monday to check it out. They had an idea what it was but wasn't for sure until they got into it. A day later they told us it was what they thought and they ordered the parts which we had sent overnight. They communicated with us the whole time, which is awesome! They knew we were traveling and had reservations that next week so they made sure to get the truck fixed and back to us by Friday. It's scary being in an unknown place and not knowing where to take your truck. Everyone there was amazing and would definitely recommend them!! read more

The lady at the front desk has the absolute worst customer service i have ever experienced. Ronald please do something about her before she destroys your business, I have been coming here for a while now but will happily take my business elsewhere never have i been treated this badly by someone working a "customer service" job take your business else where cause you will get treated like literal garbage by this bitch read more

I got the transmission serviced on my F-350. Was fast and easy, for just under 300. They were the only place in town that understands what after market parts are. They are salt of the earth people and rough around the edges. Give them a chance though. Very knowledgeable and helpful. read more

Update to my last review. Took my truck to another shop who diagnosed the problem, then called me to authroize repair and now my truck will finally be fixed properly. No thanks to ICDI who charged me for a brand new starter that I never even needed. read more

The staff are great and the service is awesome I would highly recommend this company to anyone the two lady's at the desk can answer all your questions you have from your good friend Austin Hartin read more