I called them and scheduled an appointment for 12 PM. I arrived at 12, and they told me to come…read moreback at 3 PM. I came back at 3 PM, and they spent an hour doing the wheel alignment. In the end, I drove out and the steering wheel was pulling to the left. I went back and told them the car was pulling left. They said, "Okay, we'll redo it." I waited another 40 minutes. I drove out again, and now the car and steering wheel were pulling to the right. I went back again, and then they told me that the front wheels and rear wheels were pointing in different directions and that they needed more time to fix the issue. In the end, I had to take my money back and leave. I will never go to that service again.

I was surprised at how poorly rated (less than 4 stars for me) most tire shops in Spokane were. I…read morewent with this place as it was highest rated. Had a good experience. Thank you!

Had a trip in a couple days and realized I was overdue for an oil change. I happened to be in the…read moreneighborhood and stopped in at Clark's. I was really impressed how clean the place was, especially considering this is an oil change venue. I was greeted right away by a really friendly tech. Wait to get my car done was less than expected so that was cool. Considering how quick the whole process was, I feel like the price was more than fair and likely will come back to this location again. Thank you for a great experience, Clark's.

I have to say a few words about Clark's Automotive located at 710 W. Francis Street. I had a light…read morecome in my car...of course I panicked. I had been to Clark's Automotive before and remembered how great they were, so I gave them a call. I left a message and Steven got back to me right away. We set up an appointment and got my fixed and back on the road within hours. I was so impressed with the staff and the service I received. Thank you Clark's Automotive, I will definitely recommend you to my family, friends and coworkers.

I needed to get new tires on my mom's car before driving her to TN. We stopped in and were greeted…read moreby friendly staff. I explained what we needed and that we were on a tight schedule. They checked inventory and had the right tires in stock. He told us to bring the car back asap and we e could get them installed. They also did an oil change too! Couldn't be happier with their service! I highly recommend them for your tire or auto service needs!

I give these guys kudos ,there staff is always upbeat and friendly/helpful, I have probably bought…read more5 sets of tires from these guys in the last 6 yrs , I have had a few unfortunate issues ..ie tire blow out ,nails pot holes etc ,they always take care of me with a discount of some caliber ....shhhhhh don't tell anyone.........they also offer a 6 m0 same as cash .......credit card........nice perk ......

We are so thankful for Golden Rule. We were going out to lunch on Saturday and started hearing this…read moreloud grinding sound as we went down the road. We were concerned about what we should do as it was the afternoon on a weekend. I remember hearing commercials about Golden Rule so I immediately searched them and found that we were less than 2 miles away from this location. We went in and were greeted by a gentleman behind the counter. We told him the situation and he let us know that they were booked for the day but would be happy to look at it after one of the cars were completed. We were so grateful he was willing to get us in we were happy to wait. After one of the other vehicles was finished they pulled our vehicle in. They were able to determine that a rock had gotten behind the caliper and was causing the grinding sound. They removed the Rock and did a inspection to make sure there was no damage, and luckily there wasn't. They were able to determine that our tires brakes and rotors looked great and no additional work was needed. So relieved we went to the counter to see what we owed and were shocked, they weren't charging us at all. They said it was an easy fix and they were happy to help and if we need anything in the future to come back. We are so incredibly grateful for this wonderful company that puts their customers first. We will happily return the next time we need any brake work. Thank you. Thank you. Thank you.

New struts, control arms, bushings. They inspected the brakes at the same time and told me the rear…read moreones need everything replaced. I do my own brakes so I knew that wasn't true to begin with. I agreed to have the suspension work done because I didn't have time to deal with it on my own. Struts and the associated parts are pretty easy to install, you just need the time to get it done. $3200. Super spendy. I can tell when my brake pads need replaced, so today was the day to do the back pair. When I went to remove the wheel I noticed the lug nuts hadn't been torqued when Golden Rule put them back on the car. Upon further inspection I noticed a bolt missing from where the caliper attaches to the caliper bracket. They are the only ones who've inspected that part. The looseness caused uneven wear of the pads and warped the rotor, which was nearly new. So this aroused my suspicion. I decided to check out if they even did the work they said they did on the suspension. I looked at the photos on the estimate and the parts they were going to use. The photos were not of my car. The parts they said they were going to use (and marked up 3x the retail price) were of much higher quality than what ended up being installed. I paid for pretty much top of the line struts and instead got bottom of the barrel struts. I'm super pissed about this and will be taking them to small claims court. They committed fraud and left my car in a less safe condition. There are lots of great, honest car shops in Spokane. When you have to run a commercial on radio every 15 minutes telling everyone how virtuous your business is, it's probably not very virtuous. I'll see you scumbags in court. Or when I go serve your asses papers. One or the other.

Had my tires changed over from All seasons to winter, took a little bit longer than I thought it…read morewould. They are professional and for such a busy shop not too much of a wait. They also have their coffee and popcorn there as well now. Value for storing tires went up quite a bit with whatever the tariffs or whatever's going on. That is almost unaffordable. She also gave me a quote while other people were waiting in line so I appreciated that and she did that with patience and did not hurry up along.

STINKY employees! Brought them my new 2026 truck just for the employees to stink it up. Disgusting…read moresour smell left in the interior that won't go away!! Got a quote for a job just to waste my time waiting they couldn't do it. Shitty shop and smelly employees. Would avoid if possible if you care about your car. Disgusting.

Great service! Quick & efficient repairs! Diagnosed and repaired. Ready the next day!read more

Reviewed after I bought a used car and immediately needed to have some work done. Now, after a few…read moremonths, I wanted to drive to Seattle. It was time for a full tuneup. They made clear exactly what they would do and how much it would cost. I then waited weeks until after the trip to review. The car worked flawlessly on the trip. I don't usually drive 500 miles per year and drove 600 in a week. I'm very pleased.

I recently moved to the area for a new job, and my husband will be joining me in a couple of…read moremonths. When I realized I needed new rear brakes, I felt a lot of anxiety about finding a trustworthy automotive shop in a new town. I made an appointment, and they were kind enough to squeeze me in on a Saturday. The entire experience was hassle-free and pressure-free. They explained everything clearly, provided repair quotes without any sales pressure, and had me back on the road in less than four hours. A special thank you to Brandon for his excellent customer service and assistance throughout the process. I will definitely return for future brake and vehicle service needs and will happily recommend this shop to others. They made what is usually a stressful experience completely painless.

I dropped my 2022 Bronco for a blown shock replacement. I left the shop at 8:10am and noticed the…read moreMechanic pulling my car into the bay while I was driving away. I received a call at 9:19am informing me the repairs were completed. I was charged $311.00 for labor that took one hour and nine minutes to complete. Seems excessive. I wont be returning.

I reached out on Facebook and asked my friends for recommendations. I received several…read morerecommendations, but one was close to home AND offered shuttle service. Sculley's on Pines was the winner!! Brought in my 2002 GMC Sierra 1500 to get a few things fixed, before I needed to drive down to Boise (to bring my child back to Spokane). I was able to get the dash lights fixed (meaning the dash and other dash lights work) and they were able to fix the HVAC output and the heat (or AC) blows through any option (defrost, dash or floor vents). They were also able to do an oil change (warning light came on while driving to drop off the vehicle). I am happy I found a reputable mechanic that's close to home.

very friendly, knowledgeable and they dont treat female customers like dummies They are also honest…read moreand fair which goes far in the world today.