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    CarMax

    3.5 (56 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    RX onsite, the boyz @509TintCustoms matched up the glass [flawless effort]

    Yeah nah, no bow necessary but thanks anyway. Last place I thought I'd finish my RX350 search TBH. Over six months online, negotiating OTD pricing/transit fees/potential delivery timelines, being lied to or stunned by attempted STC charges [same feces different decade], paying for PPIs in La Habra, Rancho Mirage, the Bay Area, N Spokane and finally Lynnwood WA had one at near market pricing. CarMax shipped the 2014 over to the local Valley lot for free [typically a $500+ brokered transport]. Suppose the timing was right as Lynnwood was motivated/just dropped the price by $1k, yep it happens when they want to move inventory. Wasn't my 1st color choice but [growing on me] was a clean/safe AWD Toyota product and based on extensive research sufficient for my small business needs. CarMax allowed my PPI guy 5mi Jason [great kid] an open bay/lift to go through the vehicle. Passed Jason's inspection and continued forward although only one key/fob present which was a deal killer. Fob available had questionable functionality [low battery] which was resolved but backup fob was needed. With a bit of prodding Sales mgr Matt stepped up and said they'd cover the backup [in writing upon request]. Vehicle prepped for taking possession, drove it off lot when completed and immediately onto a job site. Within an hour noticed a chip in the windshield I, somehow, hadn't spotted before and ran it back to their lot. Service mgr Mike took a look, said it looked like a low-end attempted prior repair and arranged for a full replacement w/in 24hrs! Following day over to the boyz at 509TintCustoms to matchup the glass [flawless work]. A week or two went by and I received a call from a mobile locksmith about backup fob. Set up an appointment, locksmith showed up at my place and programmed a couple backup fobs at no charge. In closing, if you happen to cross paths with a mud covered granny rig roaming around be it city, rural prairie or BFE of our beautiful INW likely just the RX earnin' and helping yours truly keep the wolves at bay. Stay safe TLDR - I prefer negotiating but If this is an indicator of future transactions they will be my first stop, stellar effort/experience Spokane Valley CarMax -

    Bottom of car covered in transmission fluid

    If I could give zero stars I would. CarMax would not let me take the CRV to my own mechanic prior to actually purchasing the vehicle. So because they promised a "125+ point inspection" & the test drive went well, I purchased the vehicle. I immediately drove it from Spokane to my mechanic in Coeur d'Alene. The entire bottom of the car was COVERED in transmission fluid, all the way to the back bumper. The differential side seal was jammed in, looked like rushed lazy mechanic work on Carmax's side. There was also exposed wheel speed sensor wires that needed replaced. If I would have driven that car back to Montana with the amount of transmission fluid that was leaking, it would have seized the whole transmission. So dangerous, do not trust the "125+ point inspection". I then called CarMax to address the issue at 2pm on a Friday. They offered zero help as "everyone is done for the day but we can take it in Monday morning". I needed to get back to work in Montana Saturday evening. They had zero sympathy and not one single offer to help or recommendations on available mechanics, only "we can fit you in Monday". After calling over 20 mechanics I was able to get someone available to do the job. I paid out of pocket and am waiting to see if I will actually be compensated for these repairs, loss of wages, fees in transportation, emotional stress. I'm disappointed and flabbergasted at the lack of help provided by CarMax. Do not buy a vehicle from this CarMax unless you want to be lied to.

    Chandra R.

    We've bought 2 cars from CarMax and have had a great experience for both.... the salesmen are friendly and totally NOT pushy at all. The experience both times were awesome. The process is easy and doesn't leave you waiting for HOURS, playing the "back and forth" nonsense other dealerships play. Love the customer service and the non pushy sales people... also the quick, easy process and financing they offer. Definitely found our car dealership!

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    4 years ago

    I have bought 3 cars from the Spokane Valley store. We have never had a problem with any cars. Great service and even better company.

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Love how this place operates, worry free, no haggling, and waiting for the "I'll have to talk to my manager" BS.

    Mentioned in 2 reviews

    Read more highlights

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    Car Emporium

    Car Emporium

    (16 reviews)

    Was visiting from Seattle. At noon my car broke down. New alternator needed. They had it fixed by…read more1:30 PM and had me on the road so that I wouldn't be late for work. These mechanics are true angels and have a sense of compassion that almost no mechanics have. They had a two day waiting list and they still helped me in a very very timely manner after I explained my situation and how I had to get back to Seattle by the same day. I would urge everyone to give this place a shot if you ever need anything done to your car or if you need a really good used car :-)

    ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

    Valley VIP Auto Sales

    Valley VIP Auto Sales

    (46 reviews)

    Tried multiple times to contact this dealership by email about a truck they had listed and never…read morereceived a response. Eventually I drove in to see it myself. The parking lot setup was chaotic with very little direction on where customers are supposed to park, and the driveway was extremely tight and difficult to navigate. A salesman approached me and seemed annoyed to even grab the keys for the truck. Beyond that, there was basically no effort to help. I asked a few questions and was told he'd look into them, but I never heard back. He didn't ask for my name, number, or anything. I had to ask for his card myself. A couple days later I reached out to two more salespeople and even made an offer on the truck. One replied saying he'd get back to me, and then never did. Honestly, it felt like they had zero interest in actually selling vehicles.

    Let's start by saying Hawaiin Ray was amazing. He was running his tail off while others sat on…read moretheir thumbs. As for Dave, sorry you had to work the day after Christmas, but your smug disdain was disappointing. Also, pretty sure telling us our neighborhood demographic was a hindrance to securing a loan is illegal (i looked it up). We were in an emergency situation and needed a quick fix vehicle for 6k, but they required half down. If we had 3k, we would have bought the same vehicle for $2500 from a private owner (yes I did the research on this as well). "Bad credit, no credit, no problem" is a joke. Finally, Dave if you can't respect the demographic that walks through your door, maybe you are in the wrong line of work. In summary, next week when we have 3k, we won't be going back.

    TK Auto Sales - I bought this Honda Civic. I really like this car. This guy helped me for two days test driving cars. I believe his name was Brian.Thank you

    TK Auto Sales

    (40 reviews)

    Good place to get a reliable vehicle. The salesmen are upfront and honest and they don't try to…read morepull the wool over your eyes. If they don't have what you want they will find it for you! I love my Yukon Denali!! Also, great financing options for everyone!!

    Well got a car from them a Lexus 2003, 181 thousand plus miles and price was about $7 k. Payments…read morewere $254 a month. Had the car for only 4 months and the engine light started flashing, it normally stayed on solid, knocking noise under the hood, sputters like it wanted to die. I called them and told them and even sent a video of the noise and asked since it's only been 4 months, I hadn't even driven a 1,000 miles on it if I could bring that one back And switch out. I was told it was up to the owner. Well I have been trying to get a hold of TK the owner since April 29th 2026. And it's always he's not here, I'll have him call you.NEVER HAVE HEARD FROM HIM TO TJIS DAY. Yes I understand As Is but I have bought many cars from lots and they have lasted 4-8 years, I'm on SSI, I have mobility issues and it took me a year to save for down payment, Every person I talked to on the phone has told TK I've called but he refused to call me back. They are very unprofessional and not helpful at all. I noticed that a lot of the time the lower ratings are females and they don't help at all. They came and got the car after days of me trying to get some help. I saw other reviews from men where they got a different vehicle after something happened within 3-4 months of having it but I got no help, no acknowledgment of me calling daily for almost 2 weeks just wanting to talk to TK and he told his employees I don't want to talk to her just keep telling her I'll call her back and he never does. It's so messed up. But they'll get theirs in time. Karmas a bitch and so am I.

    CarMax - usedcardealers - Updated May 2026

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