Drove out with a smoking deal on a 2014 Mazda6. Also looked at Hyundai Elantra and Sonata and Kia Optima. This turned out to be a much different experience than I expected for a new car purchase. As someone who does LOTS of research before I walk into the dealer, it has been my past experience that I often knew more about the car than the salesman; not so with Brad Brooks the young man who took me out for a test drive. He was very good about assessing what I DID know about the car and then filling in some details that really sold me on the "Pros" of the Mazda6. At one point, he had to tell me to drive it like I owned it and let me crank the stereo to hear how nice it could sound at near full pitch- both impressive- but that's another story... Once we got back to the dealership and prepared to talk numbers, there was no multiple "let me go talk to my manager" trips that I had come to expect. Brad and the Sales Manager, Mike Mackey handed me a paper with a VERY competitive bottom line on it and explained how that number was obtained. After going home and checking other dealers within about 300 miles, I knew I was getting a good deal. I did get an email from them over the next few days to follow up, but certainly not a phone call every day like a dealer had the last time I was shopping. The only upselling was an option to purchase an additional interior &/or exterior (for leather seats/ paint) insurance coverage, but even that was very low pressure Overall, I have been VERY pleased with my Mazda6 (now ~1000 miles driven). It has the exterior of a sports car, the interior of a luxury car, and I'm getting about 34mpg combined driving (about 50/50 city/hwy driving). I will definitely be going back to AutoNation for our next new car lease/purchase. The staff there seems more interested in racking up the number of satisfied customers than the number of dollars in their accounts. read more

I've never been all that impressed with the car buying experience in general. I normally get the vibe that I'm just a sale in most people's eyes, and the sooner that I sign on the dotted line, the better. Not so at AutoNation Mazda. We had a wonderful experience with Brad Brooks who was extremely friendly & knowledgable and answered every question we had about the vehicle that my wife and I test drove. He was quite unique compared to other sales folks we worked with at other dealerships in that he wasn't trying to push a car we didn't want on us. He simply filled in our knowledge gaps and let us make our own decision about what we liked and did not like. He recommended other vehicles in the same class that we should consider, and gave an honest assessment of the pros and cons for our particular lifestyle. Our sale closing process went smoothly and quick. Honestly, it was the best new car transaction that we've ever had. We added on some parts last minute on a whim, and Brad and the team there were great about accommodating our last minute mind switching. We hit a few bumps getting those last minute parts installed, but they were sincerely apologetic for the issues that arose and really went out of their way to ensure that we were taken care of and that we came away with a 5 star experience. I would drive several states over to buy another vehicle from Brad and the folks at AutoNation Mazda. That's how good our experience was. If you're shopping for a vehicle, stop in and see what these folks can do for you. We had a great experience with them, which is far more than I can say for other vehicles that we've purchased in the past. read more

I had a great experience with my new car lease at Auto Nation in Spokane Valley. I have had very bad experiences with car salesmen and leasing in the past. I had been researching cars online and was dragging my feet to actually go test drive any - for me it was rated right up there with going to the dentist or having surgery! My husband went and talked to a salesman and came home with a car for me to test drive. I liked the car and decided to go with him to return it to the dealer. Brad was our salesman. He was very approachable, pleasant and so easy to deal with! My husband is a mechanic at another dealership and didn't know Brad prior to this. He asked Brad a lot of questions during our test drive that not all salesmen could have confidently answered, but Brad knew the answers to all his questions right away. My husband was very impressed. As for me - he just seemed like making me comfortable with my choice was more important to him than making the sale - a new experience for me! He LISTENED to me and didn't try to steer me out of my comfort zone. Although originally I had swore off ever leasing again, thanks to Brad I was able to get more car than I could have budgeted for by leasing than purchasing, with a lease that wasn't uncomfortable. I love my Mazda CX-5 and I plan to return to Auto Nation and to Brad in the years to come for my next car lease or purchase. read more

We had an extraordinary sales experience yesterday with AutoNation Mazda-Mitsubishi---thanks a million, Dan Dormady, Stan Knox, and Cory Moore!!! I have seldom seen a process go so smoothly, or dealt with people as courteous, professional, and knowledgeable as these guys, who worked as a team to get everything worked out to our satisfaction, answered all questions knowledgeably, appeared to go well above and beyond to get us the best value possible, and delivered the best service I have ever experienced from a dealership. Everyone there acknowledged us with a smile, each of them was enthusiastic and knowledgeable about the products they represented, and each worked hard to ensure that we had as much information as possible regarding all options available. It was Mother's Day and they all probably would have preferred celebrating the day with their families, but you would never have known it by their attitudes--we usually don't look forward to the car buying process, but they made the entire experience one worth writing about. The follow-up process is already in place, and I would recommend these guys to anyone. Definitely 5-star service. read more

AMAZING service. If I could give them more stars, I would. Never have I been treated so well at a car dealership. I brought my 2010 Mazda 3 in for a simple repair, and the entire team got my car fixed in a timely manner, were honest about cost/repair issues up front, and most importantly, were SO friendly. I have also been looking into purchasing a new Mazda cx-5 and I had the pleasure of working with Grant. He really took the time to show me around and answer any questions I had, without making me feel rushed or pressured into buying a new car. While I'm not in the market for a new car at the moment, I will definitely be returning when I'm ready! Absolutely best service I have ever received, hands down. read more

I purchased my 2013 Mazda CX5 brand new in late fall 2012. I was very pleased with the staff and the honesty of the transaction. They made the experience very pleasant for me and my family. Since I purchased the car, I have had all of the car's service work done by the service shop. They have been prompt, very courteous, and explain everything to me completely. I have been in and out on time and with no problems or complaints. They tell me and give me a printout at the completion of the service what the car needs at the next service so that if a cost is involved, I can set money aside ahead of time. I have been very pleased with this dealership and their service. read more

We drove all the way from Missoula, MT to look at a car at Autonation in Spokane and were greeted with the most friendly, helpful, non pushy staff we have encountered on a car lot. They made the car buying experience painless and were happy to negotiate terms. The next day Levi called to make sure we got home safely and thanked us for our business. Overall, it was a great experience for us (first time financers) and we would highly recommend Levi and the rest of the staff here. I especially loved that they had inventory that was an exceptional value for under $20,000 (our price range) and were not aggressive about trying to get us to "buy up" from our range. read more

I had a great car buying experience with Brenton Sconce and Stanley Knox! Brenton was patient with all of my demands, concerns, wants, and needs for my new car. He did not make me feel pressured and kept in contact with me without making me feel like I needed to hurry up and make a decision. He was knowledgeable and able to answer all of my questions. Thanks Brenton! Stanley went to bat to get me an awesome deal, he took all of the financial pressure of the down payment, interest, tax/title, and registration off of my wallet and rolled it up into a manageable monthly payment! Thanks Stanley! I am absolutely in love with my 2016 Mazda3!!!! read more

No pressure...I brought my own financing but was able to get a better rate. Brad Brooks was my salesman and he was great. Our finance manager was Maggie and she was super cool also. This was easily the best car buying situation I have ever been personally involved in. I initially went in to drive a Toyota Camry and was not impressed with its comfort. Sean that used car finance manager asked me to try out a Mazda...and I told him there was no way this was going to happen....but....I did and it didn't disappoint. Sleek, comfortable, and priced right! I will come back to buy another car when the time comes! read more

I bought my first car here the other weekend. Vianna and Sean made my entire experience AMAZING, as well as other staff at this location. Vianna was very helpful, put me and my family members at ease, did not try to pressure me into buying a car I didn't want (like how other car sales people do), walked me through the entire process, and answered all of my questions. She went above and beyond for me! I would highly recommend this dealership to anyone looking for friendly and genuine service. Thank you to everyone who helped me out at AutoNation and gave me such a great experience!!!! You all are awesome. read more

I went into AutoNation Mazda on January 2nd, 2016 to see about leasing a new Mazda 3. I've never leased a car before, but Sales Consultant, Duane Wagner & Sales Manager, Stan Knox, made the process painless. They were both very friendly, knowledgeable and helpful. Stan explained all the various leasing plans, and helped find a plan that was best for me. I love my new Mazda 3 and would suggest it, or AutoNation Mazda to anyone. When my 39 month lease is up, I'll be paying a visit to Duane & Stan. I'm very curious to see what the 2020 line-up looks like! Dan read more

We have had extremely good service at AutoNation. We have bought three vehicles there over the course of the last fifteen years or so. We keep coming back! I have nothing but positive to say about them. The vehicles, the service.... everything. They have gone out of their way to make us a happy customer and guess what?! We will shop there again probably over the course of the next couple of yrs for our next vehicle. Why go elsewhere when they have proven to us that they will take good care of us time and again! read more

To date, over a year later. No follow up at all from either the local autonation or their national mothership. I am not sure this review is even being looked at as I have had several follow up calls from autonation wanting me to come in and have my car serviced their. I explain I will never do business with them again and they act as if this is new to them. This very day, my husband and daughter, are out searching for a new car for her and autonation will definitely NOT be on their list of stops. read more

Auto nation was very helpful. I bought my car there a year ago when one of my good friends was a salesman. He has since moved and I was nervous I would not be given as good of service. I was so wrong. I bought my car with the 3 year warranty which included 3 years of oil changes and maintenance checks which was a great investment because they treat me like a friend and make sure everything on my car looks great before I take it off the lot again. T read more

Ken at AutoNation did a fantastic job. He was patient and willing to take us to all the AutoNation dealerships so we could really get a feel for what kind of car we wanted, regardless if they were his main dealership or not. Finance was a breeze, everyone was friendly and non-pushy. I ended up with a Mazda3 and LOVE it! Thank you! read more

I own a Mazda CX5 and took it in for service and the service department personnel were awesome. They explained all the work they were doing on it and they were fast and efficient. When it was ready they answered all my questions. Dan and Seth were friendly, professional and made the experience a pleasant one. read more

I just bought my new car last week. The sales group there went above and beyond to help me. They handled my situation in a professional manner.I am very happy with my vehicle. I would recommend AutoNation Mazda to my family and friends. I would buy another car there. read more

The experience was short and sweet. Everyone was nice and professional. We love our Mazda CX5. Our sales girl Vianna was very knowledgeable and professional also. I recommend Auto Nation in Spokane Washington on Sprague. read more

I bought my brand new 2016.5 Mazda CX-5 here and the experience was great. As always, the paperwork takes a while, but no hard sell on after market products. I will definitely buy here again. read more