Every time I have used the Honda service team here I have found them to be super friendly and…read moreinformative. Unlike a downtown dealer, I've never felt like they were trying to pull one over on me. Like most auto maintenance you can pay for convenience or DIY. They don't over pressure you either way, so I pick and choose what I have them do vs what I do myself. No scare tactics or anything like that ever used when I discuss with them what I will do vs what they will do. For instance, I personally hate doing oil changes myself, so will use them for that if I need other work done. Also had them install a OEM hitch because I have the lift gate kick sensor as well and had to be moved when the hitch was installed. I selected the OEM hitch because it looks much better than the aftermarket ones.

I would avoid this lot by all means. Incompetent all around, typical used car salesman types:…read moreattentive when they want to sell you something, ghost once the sale has gone through. Hard sell on the warranty. There are major issues with internal comms. More than once I have contacted them about simple service related items. They tell me, "ok, come in any time." But then I show up and their service department is completely confused and I end up having to make an appointment and come back. The latest had to do with getting a front license plate bracket installed because they didn't install it when I bought it (I should have made them install it when I bought it). First time I emailed Nick who made a big show of "email me for anything." No answer. Then I call, they say 'come on in' and like an idiot I believe them. When I get there they turf me to AutoNation Acura next door, who are all confused because no one from Honda gave them any heads up about my coming over. Yesterday same thing happens. I made the mistake of believing the person I spoke to who said "come on in". Service ppl are again confused, say they don't have the bracket but can order one and tell me just show up to Acura and they'll install it. Tell me why I showed up to Acura today, they have 2013 and 2015 brackets but not 2014. Those Honda clowns either didn't order it or ordered the wrong one. Acura is ordering for me directly and ill show up tomorrow to have it installed. I trust them, but not Honda. I regret buying from autonation Honda. Worst experience ever.

I recently purchased a used Pickup Truck from Corwin Ford in Spokane, and could not be more pleased…read morewith the entire process. I was traveling from over 350 miles away to purchase a used vehicle "sight unseen" so it would have been a real bummer had they miss-represented the vehicle over the phone. In the past I have always been wary of dealerships and car lots when looking for a used vehicle, so this was a very pleasant surprise. Ken and Mario were great and treated me very well and gave me a very fair price for a used truck in truly great condition. They run a tight ship at Corwin Ford, and I would not hesitate buying another vehicle there in the future.

We recently purchased a 2006 Acura MDX from Corwin Ford for our 18-year-old daughter. We went back…read moreto Corwin because we have bought from them before and trusted them. During the test drive, we noticed the steering felt unusually stiff during turns and specifically asked questions about it, including whether fluids had been checked. We did not receive a clear answer. Shortly after leaving the dealership, the vehicle began making significant noises during turns that were not obvious during the test drive. We contacted the dealership multiple times by phone and email over several days trying to discuss the issue. When the manager finally returned our call, the conversation was extremely disappointing. Rather than listening to our concerns or showing any willingness to help, he immediately became defensive, accused my husband of lying, and repeatedly stated, "You signed 5 pieces of paper." We fully understand the vehicle was sold "as is," and we are not disputing that. What was upsetting was the dismissive attitude and complete lack of professionalism in handling a legitimate concern that arose almost immediately after purchase. We understand older used vehicles can develop problems, but customer service still matters. We came into this purchase excited to buy a vehicle for our daughter, and unfortunately the experience afterward left us feeling misled and disrespected. I would strongly recommend that anyone purchasing a used vehicle from Corwin Ford pay for an independent inspection before signing paperwork. We will not be back, which is a shame because we have 3 more daughters who need vehicles in the future.

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Supposedly fixed my truck power steering 14 months ago. But it blew out on me. Took it back to them…read moreand they charged me another almost $2000 to fix hoses that should have all been replaced with the last few thousand I gave them. Do not trust them. They should have made it right instead they just cut corners to make more money.! Horrible.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

Zay was patient, young and ambitious!! Willing to negotiate, answer questions and let us check…read moreout the vehicle.

Drove in to the lot after work right about at 5:15 PM drove around the lot a few times looking for…read morethe vehicle I was interested in couldn't see it couldn't tell one building from the other. I suppose I could have looked a little bit harder so I called and I called and I called and I called finally, some young kid walking across the lot with his phone out. I said hey would you mind answering the phone and he said oh I don't answer phones why don't you call them? I let him hear the phone, ringing and ringing and ringing he said well would you like me to go get them? I said how many people are in the office , Maybe three or four I doubt if they were all on the phone I left end of story.

My truck was in for repairs and the team was very helpful in providing a rental truck. They have…read moreexcellent customer service.

We have been buying our cars here since the 2000's. Buying cars from dealerships can be a root…read morecanal procedure without anesthesia, but Thrifty makes the process so easy. My Hubby is all about mileage, and we can't help but get low mileage vehicles here because of their frequent turnover to new cars. Our latest purchase was for our college daughter. She drove a few different models, but when she came out of the Chevy Cruze sedan she was beaming! We knew that was the one. Dave has been our sales rep for our last three purchases and he is great. He's a very gentle soul, never tries to upsell us, and makes sure the vehicle is in show-room state before it leaves the lot. His partner Dale is a good guy too, so you can't go wrong with either gentlemen to help you find the right car. A lot of people might think buying a used rental is a bad idea, but we have never had one issue with any of the four cars we've gotten here over the last 15 years.

Repeat customer here. With regard to the sales department, fortunately there are a whole bunch of…read moreother car dealerships along the street where one can buy a car. This dealership never really has many cars to choose from anyway. Not a terribly friendly bunch working hard at much. The Service Department is where the tires sag at this dealership. It isn't good. Never has been. Not a terribly helpful bunch. On a slow downhill slide for years.

My husband and I just bought an Acura RDX from Acura of Spokane. Brian, our sales guy, made sure we…read morefound exactly what we wanted and kept us updated for a couple weeks on cars that came in. He found our car and saved it for us to come look at. We went and drove the car and LOVED it! There were a couple things that we wanted fixed cosmetically and Acura fixed them right away! Everything went smoothly and we have a great car! Thanks to Brian and Acura of spokane! Honest and helpful!

I have a 2015 F-150 that I bought from an AutoNation dealership and was given an oil change and…read moretire rotation plan, and we'll all I can say is thank you autonation chevrolet of Spokane valley, time and time again your team has taken care of me and my truck, even road force balancing my rear wheels for free once as my past tire shops had screwed me over with their balancing. If I could I'd give damn well near 5 stars although you guys did forget to put my valve stem caps back on my wheels, and did not inflate them to their preferred pressure, but besides that you've done me well. :D

Bought a 2025 Traverse RS go my wife and our deal was 12 free oil changes through GM. Keyword, GM…read moreaka any dealerships that are GM certified. Tried to get a free oil change in my hometown which are also GM certified and they told me they couldn't honor that deal but give me a discount. This is not what we agreed on