parts department review:…read more I have no experience with the sales or service departments at Subaru of Spokane, but I am so impressed by the parts department, particularly with David, who saved what had been a stressful and hectic day. I discovered that the previous seller of my preowned Subaru had not provided me with the key for my wheel locks, so my car was at a tire service center (after I had waited in the cold for over an hour before opening for a walk-in spot) and the technicians were unable to install my winter tires. They offered to still exchange the tires if I could somehow find the key or have the locked lug nuts removed. Unlike their competitor the in Valley, who told me "Do not come today, there is no one here to help you," David at Subaru of Spokane listened to my problem and told me on the phone to "Come by, and we'll see how we can help." When I arrived, rushed and stressed, he stepped away from the counter to inspect my wheels, find the matching master key, and facilitate the service department replacing my lug nuts right away. My winter tires were installed the same day, thanks to David, who went above and beyond what I have learned to expect from customer service, and who saved my day.

Absolutely minimal customer service from the sales person. Wasted lots of my time. Provided no…read moreinformation. It was like pulling teeth to get simple things done. I also have reason to question their ethics. All in all it was a terrible experience.

WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying…read moreexperience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs!

Bought my truck from them 2 years ago and needed to sell my truck due to an extended military…read moredeployment. They were perfectly happy to low ball the crap out of me. Turns out Toyotas are the fastest depreciating vehicles out there, who knew. I had a terrible experience on the buy side with these guys and a terrible experience on the sell side too.

Picked up my 2024 Lexus from Spokane Findley Lexus service department today with a new dent in the…read moreback. I've had this car a year and a half and it only has 3,500 miles on it. It's cared for like a baby, has its own garage with nothing else in it. Here are a couple of postservice department photos. After I dropped off my car. the service guy called to let me know there's a dent in my back trunk, which was not there when I left it with them, said that "Someone like you wouldn't notice it because it's so small and that's what I do for a living" that's why he noticed it. Basically, I'm too stupid to notice it. You have to be blind not to see this. When I picked up my car, this is what I saw, here are a couple photos. Also said they washed the car, I don't care that they don't know how to wash a car, but I do care about the dent they left and then lied about it. Shame on them.

Fantastic service from Ross. I was searching for a car long distance and saw they were getting one…read morein I was looking for. Talked to Ross about it on the phone and coordinated with him to send a video when it came in. He was super prompt at sending several videos once it came in. I am a 6 hour drive away so couldn't just pop over to look. Ross was great and pointing out any potential scratches (it was a used car) but overall was in great shape. We ended up driving out to buy the car. Everything whet very smooth. First class team. Bob in finance was great to complete the paperwork. I'd definitely recommend this dealership.

Garbage car sales, rest assured they will not respond in any sort of timely manner when it comes to…read morerefunds or warranty issues. Do not use them to buy a vehicle. When your hard earned money is on the line they do not care about you.

Just picked up my 2024 Lexus from the service department with a new dent in the back. After I…read moredropped it off the sales service guy called to let me know there was a dent in the back. He said I probably wouldn't notice it because it's not my job and that's what he does for a living. Basically, I'm too stupid to notice. Then when I picked it up, the sales manager came out, tried to justify it and dropped my leather key fob in the parking lot. This car is taken care of like a baby. I've had it a year and a half. It only has 3,500 miles on it. It's stored in a garage with nothing else in there. You would have to be blind, not to notice a dent like this. Also said they washed my car, here are a couple post service photos. I don't care that they can't wash a car, but I do care about the dent they put in my car and now are lying about it.

I got a great, no-hassle price on a new Lexus. Got picked up at the airport by Findlay Lexus and…read morewas out the door a couple hours later to drive her back home. However, since then, I've called/texted the salesperson a total of 4 times to ask questions about the driving assist and only received one reply. Guess I'm ghosted.

My mommy and I hate car shopping but if you're in the market for a low mileage previously owned…read morevehicle than we highly recommend calling or stopping by Rick's Korner first. Not only is he professional and courteous, he's upfront and honest about his cars. We like how laid back he is so you don't feel pressured to make a decision right away. Now I'm cruising in a almost brand new, low mileage BMW X5 and I got all the girls looking at me!! We got a great deal, a great vehicle, and we went home feeling good about our purchase. We would definitely recommend Rick's to our friends and family because who doesn't want the people we care about to get a great deal too!! Thank you Rick for taking such great care of me and my mommy!!

I recently purchase a used 2011 Volkswagen TDI Jetta from Rick and Shelby and it was one of the…read moreeasiest/ smoothest deals I have ever made at a car dealership. Rick and Shelby are both really friendly and are interested in getting you the best deal you can get with a car you're interested in. I love my Jetta and will for sure refer any of my friends or family to buy from them. All their cars are quality at a great price.

Be careful signing their papers to get your car fixed. Price increases then you are stuck.read more

My Subaru has never sounded better in the entirety of me owning it. I honestly didn't know it could…read moredrive that smooth. The price was incredibly fair, i would pay double for the service i was provided. Definitely recommend!

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

Spokane...if you want to experience a dealership where you find rude, unprofessional, utterly…read moreincompetent employees, BMW of Spokane is for you! From rude salespeople to a totally disorganized, incompetent service department, this dealership is a disgrace. More specifically, I'd like to call attention to Will at the service department desk. He wouldn't know what quality customer service looked like if it hit him in the face. But don't bother complaining to the general manager, Chris, because he doesn't respond to email complaints. All in all, this dealership clearly only employs incompetent morons. They lie, don't apologize for inconveniencing customers when it is clearly their fault. No accountability whatsoever!!

This dealor is the worst. I was asked to wait two and a half hours for an oil change after making…read morean appointment. The service employees were pretentious and rude. I would highly recommend getting your BMW service somewhere else.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.