My salesperson, Heather, was a delight to work with. She made the purchasing process so easy…read more When I came to test drive the car I was able to drive the car in peace without having the salesman, yak my ear off, trying to convince me to purchase the vehicle. After the purchase Heather continued to check in and was able to help me with multiple issues with other departments at Subaru. When the service department didn't communicate or respond to messages sent to the service coordinator and kept my car for more than 24 hours for work that shouldn't have taken more than half a day maximum, Heather offered to go to the service department to get someone to actually respond. When the finance guy badgered me into purchasing a maintenance plan that wasnt usable on this vehicle due to repairs made BY Subaru AND wasnt the plan we even discussed, Heather went out of her way to help me get that contract cancelled and had another person in finance contact me about the awful experience with the first finance guy. Regarding the Perma plate, I told them I was not interested in that they informed me it had already been applied to the vehicle and so I had to pay for it, it is on my sale as being paid for, but yet again finance did not provide me with any of the information to actually utilize something I paid $700 for that I didn't even want or need. Even applied anything because the interior of my car was extremely dirty when I took possession, and they did take it back and have it "cleaned". 10/10 for sales experience purely based on service provided by Heather. 4/10 for the trustworthiness and comfort dealing with Finance, they were in such a hurry to get out of work to go out of town that after selling me a maintenance plan i cannot use he conveniently forgot to give me the paperwork for it, i had to get copies from Heather weeks later. I never received any information on the $700 product that was supposedly applied to my vehicle's exterior and interior. Writing this review just made me realize I need to reach out to my wonderful sales girl again to get the information that the piranha finance guy didn't feel was necessary to give me.. so actually, I'm going to adjust my rating to 3/10. 4/10 for service who was incapable of communicating to the point i refused repairs and just took it to my mechanic who is capable and knows how to answer a phone. The sales department is still emailing me asking if i want to come look at the car i purchased back in august even after i responded twice telling them i already own that vehicle. So clearly there is training that needs to be done within multiple departments.

Absolutely minimal customer service from the sales person. Wasted lots of my time. Provided no…read moreinformation. It was like pulling teeth to get simple things done. I also have reason to question their ethics. All in all it was a terrible experience.

No hassle buying. Gave me a great offer right out of the gate. No high pressure sales. Just a easy…read moreprocess from start to finish. Bill Johnson and Sergei Kokov were great to work with. Becker gave me great trade in value for my previous truck based on Kelly Blue Book values. And the deal on the new truck was fantastic. We've bought trucks over in Idaho before, but Becker's prices was excellent, and they are only minutes away. You should buy your next truck here. They do a great job.

I used to take my 2020 Buick GX to them until I had problems…read more 1/ I had a large rubber gasket that sealed my sunroof come loose. The Service Rep said a replacement was on order. I never had them tell me it was in and available for them to install. I kept asking and they kept saying, for months and months, that it was on order. 2/ When they changed ownership, I could never talk to a person when I called, only the machine. When I had something urgent, it could be a couple days before I would receive a return call. I ended up going to George Gee for my service needs.

Bought a 2026 tundra here from Jared Wahl who made the process effortless and quick. We weren't…read moresure we wanted a tundra but after looking at them we were sold, we decided that's what we were going to get and we were out the door within an hour with a new truck. We had been car shopping for a while and this is the only dealership we went to where salesman didn't run out the door harassing us trying to sell us something, Jared did a good job letting us figure out for ourselves what we wanted but letting us know the options and features the different vehicles had.

My backup sensor stopped working so I scheduled to have it looked at and have an oil change at the…read moresame time. Twice when I scheduled appointments it used their AI and I later found the appointment was only for the oil change. So I cancelled the appointment as the backup sensor was my main concern. I tried one more time leaving a message on their answering system. This time I was scheduled for oil change and "body concern". I went to the appointment today to be told no one was there today that can look at my backup system and now the car is ONE WEEK out of warranty so it will be $195 to look at it. After trying to schedule this for a month this is unacceptable!!

Fantastic service from Ross. I was searching for a car long distance and saw they were getting one…read morein I was looking for. Talked to Ross about it on the phone and coordinated with him to send a video when it came in. He was super prompt at sending several videos once it came in. I am a 6 hour drive away so couldn't just pop over to look. Ross was great and pointing out any potential scratches (it was a used car) but overall was in great shape. We ended up driving out to buy the car. Everything whet very smooth. First class team. Bob in finance was great to complete the paperwork. I'd definitely recommend this dealership.

Unfortunately, I have to leave a one-star review. As a hardworking American consumer, I would…read morestrongly encourage others to use caution when dealing with this dealership. The lack of communication between the sales managers and associates created an extremely frustrating and unprofessional experience. I spent several days working with two different sales associates, researching vehicles, test driving, and negotiating a deal. After many hours, we finally reached an agreement. I secured financing through my credit union and also purchased a warranty through them, which the sales manager did not seem pleased about. After the deal was finalized, I purchased insurance for the vehicle and began cleaning out my current car in preparation to pick up the new one. Hours later, I received a phone call informing me that the vehicle had been sold to someone else! The owner needs to take note of his business ratings and send a professional in to evaluate this particular team in his dealership.

Our salesman was Scott Petterborg. I have to say buying a car here is one of the best experiences…read moreI have ever had purchasing a new vehicle. The best thing about this place is that they never go on the test drive with you, at least they never have with us. They also never pressured us with wanting our phone number or giving you those lame ass sayings you only hear at a car dealer such as, " What can I do to put you in this car today", " I really think you look great in this vehicle", etc. Once we decided to purchase said vehicle the "arguing process" LOL was non eventful. Easily the smoothest deal we have been through. BTW, while there a lady came in that had her car there for service with a suitcase. They had picked her up at the airport and brought her to pick up her vehicle. Pretty nice of them. Thanks A Lot. Mitch

I am extremely disappointed with my experience at Lexus of Spokane…read more I brought my 2018 Lexus RX 450hL in at 10:00 AM because my vehicle was displaying a "Hybrid System Stopped" warning. By 5:00 PM, my car still had not been diagnosed, and I was simply told they couldn't determine why the message was appearing. I understand that diagnosing intermittent issues can take time, but after waiting all day, I expected much better communication, updates, and progress. What made the experience even worse was what happened when my 6-year-old Black son and I first arrived. An older white employee looked at my son and said, "Oh, are you the guy we hired to clean the floors? We pay a nickel an hour." I found that comment completely inappropriate and offensive to say to a young child. It immediately made us feel uncomfortable and unwelcome.

I recently Bought a 2008 Chevrolet Silverado from Rick's Kar Corner,…read moreNicest Used Truck I have ever had and the Service from Rick and Shelby was 2nd to None! They are very friendly and easy to work with, I have Bought a few cars from Rick's in the past and have NEVER been disappointed, Very Honest down to earth people. Thank you Rick and Shelby for going the extra mile. Shawn Bales

My mommy and I hate car shopping but if you're in the market for a low mileage previously owned…read morevehicle than we highly recommend calling or stopping by Rick's Korner first. Not only is he professional and courteous, he's upfront and honest about his cars. We like how laid back he is so you don't feel pressured to make a decision right away. Now I'm cruising in a almost brand new, low mileage BMW X5 and I got all the girls looking at me!! We got a great deal, a great vehicle, and we went home feeling good about our purchase. We would definitely recommend Rick's to our friends and family because who doesn't want the people we care about to get a great deal too!! Thank you Rick for taking such great care of me and my mommy!!

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.

I was car shopping for 2 weeks and I was losing hope for finding a car within my budget. I am so…read moreglad when I drove up I did not see any Junker's or clunkers on the lot, so good first impression. Scott greeted me when I looking at cars and I the 1st thing I told him "I've been looking for a car for 2 weeks and I have walked out of dealership because of the salesmen". He ask me about my previous experience with the other sales people and then we go into the car stuff. He was not pushy and very helpful. I was in and out of the office a few times that day. The office staff were really nice and answered every question when I was calling them for clarification on a few questions. All in all I am so very happy I found this dealership and I absolutely LOVE my new Honda CRV

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

have nothing but great things to say about this dealership - from service to sales. they went out…read moreof their way to help me when my 2020 x6 was totaled in an accident - worked out a great deal on a "temporary" x1 while my 2025 x6 was in production - then bought back the x1 for what I paid for it.

AVOID AT ALL COSTS…read more Purchased an extremely rare M product from this dealer, used. Flew from Southern California to buy it. Was sold perfectly clean, O accidents, perfect car!! 6 months into ownership, I check my CarFax to randomly find an accident has shown up from before I was sold the vehicle. The accident dates back a year before the purchase. The dealer not only refused to negotiate with me whatsoever or be reasonable, but instead the general manager Chris Marino sent me an extremely fiery email, to discourage me from asking further questions or pursue damages? I don't know. All I asked for was fair: the value lost from the accident in good will, being I paid a major premium for a clean title clean carfax vehicle, *and I still have the clean carfax stapled to my sales agreement.* ALWAYS be careful when buying a specialty used vehicle, because not even corporate BMW dealers will make wrongs, right.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.