Bought my truck from them 2 years ago and needed to sell my truck due to an extended military…read moredeployment. They were perfectly happy to low ball the crap out of me. Turns out Toyotas are the fastest depreciating vehicles out there, who knew. I had a terrible experience on the buy side with these guys and a terrible experience on the sell side too.

Picked up my 2024 Lexus from Spokane Findley Lexus service department today with a new dent in the…read moreback. I've had this car a year and a half and it only has 3,500 miles on it. It's cared for like a baby, has its own garage with nothing else in it. Here are a couple of postservice department photos. After I dropped off my car. the service guy called to let me know there's a dent in my back trunk, which was not there when I left it with them, said that "Someone like you wouldn't notice it because it's so small and that's what I do for a living" that's why he noticed it. Basically, I'm too stupid to notice it. You have to be blind not to see this. When I picked up my car, this is what I saw, here are a couple photos. Also said they washed the car, I don't care that they don't know how to wash a car, but I do care about the dent they left and then lied about it. Shame on them.

parts department review:…read more I have no experience with the sales or service departments at Subaru of Spokane, but I am so impressed by the parts department, particularly with David, who saved what had been a stressful and hectic day. I discovered that the previous seller of my preowned Subaru had not provided me with the key for my wheel locks, so my car was at a tire service center (after I had waited in the cold for over an hour before opening for a walk-in spot) and the technicians were unable to install my winter tires. They offered to still exchange the tires if I could somehow find the key or have the locked lug nuts removed. Unlike their competitor the in Valley, who told me "Do not come today, there is no one here to help you," David at Subaru of Spokane listened to my problem and told me on the phone to "Come by, and we'll see how we can help." When I arrived, rushed and stressed, he stepped away from the counter to inspect my wheels, find the matching master key, and facilitate the service department replacing my lug nuts right away. My winter tires were installed the same day, thanks to David, who went above and beyond what I have learned to expect from customer service, and who saved my day.

Absolutely minimal customer service from the sales person. Wasted lots of my time. Provided no…read moreinformation. It was like pulling teeth to get simple things done. I also have reason to question their ethics. All in all it was a terrible experience.

WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying…read moreexperience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs!

Just picked up my 2024 Lexus from the service department with a new dent in the back. After I…read moredropped it off the sales service guy called to let me know there was a dent in the back. He said I probably wouldn't notice it because it's not my job and that's what he does for a living. Basically, I'm too stupid to notice. Then when I picked it up, the sales manager came out, tried to justify it and dropped my leather key fob in the parking lot. This car is taken care of like a baby. I've had it a year and a half. It only has 3,500 miles on it. It's stored in a garage with nothing else in there. You would have to be blind, not to notice a dent like this. Also said they washed my car, here are a couple post service photos. I don't care that they can't wash a car, but I do care about the dent they put in my car and now are lying about it.

I got a great, no-hassle price on a new Lexus. Got picked up at the airport by Findlay Lexus and…read morewas out the door a couple hours later to drive her back home. However, since then, I've called/texted the salesperson a total of 4 times to ask questions about the driving assist and only received one reply. Guess I'm ghosted.

I was looking to update my truck, worked with Jake and found the truck I liked and wanted. Told…read moreJake I would be back next weekend to purchase the truck. Thursday afternoon I get a call from Jake saying the truck I wanted had been traded to another dealer in Montana. When asked why it had been sold, he said first come first serve. I don't recommend this dealership.

Jorge helped my husband and I purchase a vehicle from GMC…read more Everyone involved in the process was welcoming, informative, and helpful. A majority of the time, purchasing a car can be a long draining process. However, this was facilitated through constant email communication from staff. Definitely recommending him to anyone inquiring a new car!

My mommy and I hate car shopping but if you're in the market for a low mileage previously owned…read morevehicle than we highly recommend calling or stopping by Rick's Korner first. Not only is he professional and courteous, he's upfront and honest about his cars. We like how laid back he is so you don't feel pressured to make a decision right away. Now I'm cruising in a almost brand new, low mileage BMW X5 and I got all the girls looking at me!! We got a great deal, a great vehicle, and we went home feeling good about our purchase. We would definitely recommend Rick's to our friends and family because who doesn't want the people we care about to get a great deal too!! Thank you Rick for taking such great care of me and my mommy!!

I recently purchase a used 2011 Volkswagen TDI Jetta from Rick and Shelby and it was one of the…read moreeasiest/ smoothest deals I have ever made at a car dealership. Rick and Shelby are both really friendly and are interested in getting you the best deal you can get with a car you're interested in. I love my Jetta and will for sure refer any of my friends or family to buy from them. All their cars are quality at a great price.

I'll i can say is DONT BUY A CAR FROM HERE. !!!! You will be sorry…read more They messed up the DMV. paperwork, And shorted the amount of sales tax paid, Paul Muller CFO. ,

By far the worst dealership out there. Both the sales and service department is incompetent. First…read moreof all they sold and delivered a truck without a working horn. Then lied on inspection sheet. Seat heaters did not work, an 1/8 of inch of rust on all four brake rotors after saying they are in good condition. The four wheel drive does not work and many more lies on the inspection sheet. I spoke with a service advisor that told me the brake noise is normal told me it's because I bought a Ford. I showed the manager and advisor the photos of the brake rotors. They then said that's not good. Was informed the would take care of the brakes. After getting the truck back I went on a road trip to Canada with my family and friends. Heard more noise I started to take my wheel caps off after getting back. Two lug nuts just fell out oh the right and one on the left. I checked the rest of them and found more that were not even hand tight!!! 6 out of the 12 lug nuts on the front were completely loose. After finding this out I went back trying to get my paperwork from the company the advisor never gave me it when picking up the vehicle. But had immediately sent an email to the manager and advisor. Was ignored called the service department and multiple emails. After being ignored for months. I spoke to the sales department and they had service send it to me. I had other concerns with my vehicle that I wanted use my warranty on but I don't feel comfortable taking my truck to this dealer. Between sales delivering the vehicle before the horn was repaired. Lies on the inspection sheet. Loose lug nuts and the withholding the repair order for an extensive period of time.

I took my 85 diesel wagon in for service to get the intake manifold cleaned.And that either didn't…read moreknow or wouldn't tell me why the intake manifold was full of oil. I'm not sure if they're incompetent or just liars neither would surprise me.

2013 Ford F-150 3.5 Twin Turbo Highly recommend to take…read moreyour vehicle here Took my truck in for the head gasket replacement, alignment and transmission fluid flush. Staff was very friendly and communicative from when I took my truck in, while it was in the shop, all until I picked it up. I received numerous updates while it was in the shop and was never in the dark. Picked my truck up and it's running great. I couldn't be happier. I was nervous considering my truck is twin turbo and a complicated car to work on. But again, the work was outstanding and I couldn't be happier.

Spokane...if you want to experience a dealership where you find rude, unprofessional, utterly…read moreincompetent employees, BMW of Spokane is for you! From rude salespeople to a totally disorganized, incompetent service department, this dealership is a disgrace. More specifically, I'd like to call attention to Will at the service department desk. He wouldn't know what quality customer service looked like if it hit him in the face. But don't bother complaining to the general manager, Chris, because he doesn't respond to email complaints. All in all, this dealership clearly only employs incompetent morons. They lie, don't apologize for inconveniencing customers when it is clearly their fault. No accountability whatsoever!!

I had the best experience at a car dealership today that I have never experienced at another…read moredealership. And that was BMW of Spokane. I worked with sales rep Bruce Smith. I couldn't have met a nicer guy. If you go in, tell him I said hi. As far as the finance department, I worked with John. Two of the nicest guys you would ever want to meet. Long story short. I went in for a particular SUV, and it didn't work out. However, the one I went home with was a better vehicle, and a great deal. Go visit them when you are looking for a new or used rig. You will be glad you did.

When one of our headlight bulbs went out, we stopped by for a replacement. Amanda walked us…read moreoutside, pulled out the bad lamp, and even located and INSTALLED THE PART FOR US!!! THANKS AMANDA! We found our new place for our auto needs.

Came to get an engine and cabin filter and they offered to install it, free of charge. Extremely…read morehelpful and friendly. Highly recommend!