I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

I purchased a new Tundra for the purpose of towing a trailer. It had 2 different sockets at the…read morerear for plugging in trailer lights and electrical. It turned out that the wiring harness did NOT include electric trailer brake control. The outlet did have the contact for trailer brake control but the Tundra wiring harness did not have a wire for it anyplace including under the dash or anyplace else. I was told they would help with that. I called back many many times but NEVER GOT A RETURN CALL OR ANY HELP OF ANY KIND. You can NOT trust anything a real person tells you. I will never go their again for purchase or maintenace even though our business and family has purchased many vehicles there.

DO NOT GO TO THIS PLACE! I REPEAT DO NOT GO TO THIS PLACE NO MATTER HOW DESPRERATE YOU ARE!…read more I have been wanting a car for YEARS and saw the car of my dreams on their website and saw that they also work with people with little credit. Unfortunately, since I do not have any cars prior to this in almost 12 years because I enjoy and prefer "going green", saving money, and physically could I have just been busing and using my bike to get around and do things, resulting in me not having any established credit. Anyways, moving on, I went into there Thursday March 19th hoping to get the car of my dreams, have a full time job of 7 years, had $1,200 to put down, they ran all the credit stuff and verified everything, then the dealer for the hundredth time came out of his bosses office and said "unfortunately you do not have enough established credit to approve you for your car but we do have this one, the ONLY one that our financing department will approve you for. BUT with our credit building program, in 6 months to a year, you can come back and trade it in and get a different one." This vehicle was the very definition of a "lemon" guys. Almost 20 years old, rust visibly EVERYWHERE, slightly difficult to shift into park and gears, BUT, like an idiot, I just told myself I will get AT LEAST a 3 month warranty on the truck and in 6 months I will just come in and trade it up for a car I REALLY want like they said I can. When I asked the Dealer about a warranty (who was new to his job so I don't know really if this situation is really him, I think it is the company as a whole) he just kept saying "I'm not sure that is something you will have to discuss with the financial guy later". Again, I was a idiot and agreed to the Truck. Met with the financial guy and claims that they could not approve me for the warranty (yet another red flag I should have acknowledged and walked away from) but he also confirms what Kiah says that in 6 months I can trade in the car once I establish better credit and get a better car that I ACTUALLY want. Okay, I can just take it easy on the car and just use it for to and from work so it will be in similar miles and condition and then trade it back in. Sound okay right? NOT EVEN 24 HOURS LATER the car stalls while I am driving TWICE, then even more concerning, while showing it to my friend who knows WAY MORE then me about vehicles and every thing, we are just driving it around our city block and he tries to put it in 3rd gear to try and put it in the low 4 wheel drive and now I can't even put the vehicle in park again!! THIS IS THE NEXT DAY GUYS!!! We have to use the e-brake to park it and put it in neutral to remove the key from the ignition. (we went to a slight incline to test to see if it rolled back to make sure that the gear wasn't just off and truly wasn't in park). Forget about all the cosmetic issues this truck has guys - rust everywhere, visor falls off when you try to block the drivers side, no tape deck or aux port, fabric on ceiling was a little dingy, the center console has a dent in the padding so your arm just goes on hard plastic edge - forget about ALL OF THAT, this car is not even safe to drive any more. Not even 24 hours later, when all we did was drive it a couple of block to test the gears!!! So we do some research. we see what we thought was a 3 day trade in policy. So Saturday (day 2) we go in and my friend offers to front the difference IN CASH to get the car I REALLY wanted and they say "oh, that is a different business, we are yesCALcan.com, THAT is calcars.com. Different companies. Then my friend tells them how Washington has a Implied Warranty, they tried to claim that Washington does NOT have a implied warranty law. Wasn't until we showed them the actual law that they back tracked and said "oh, she waved that when she signed the paperwork". They then direct us to their shop to get it evaluated and figure out what is wrong (and made me feel like they might fix this one issue for me since it was a safety issue). We drop it off and this repair shop/mechanic DOES know what he is talking about, knows more then my sales agent knew -again, my sales agent was new, but so were two other guys there so I feel like this is intentional on the business part so that they can just blame the agent every time something like this happens- but the mechanic doesn't try to twist the truth like the dealership did on SERVERAL things and tells us WE WOULD HAVE TO PAY FOR EVERYTHING TO SAFELY DRIVE IT AGAIN. TWENTY-FOUR HOURS GUYS!!

Found what I was looking for. I needed something reliable…read moreand got a 2018 Toyota. After a lot of searching, I was happy with my purchase.

My feedback included 5 stars and the below:…read more Yes I do; from the moment I reached out to David Bradley until I drove my new Type S off the lot it was a great experience. The negotiations were minimal as we both knew the value of the vehicle for sale, I got a fair amount for my trade, and the entire team was friendly and welcoming to both myself and my son. I have to emphasize the friendliness and gracious welcome and interactions on my 2 visits to the dealership with David, Russ, Craig, Zach, and Cole. Their professional approach and attitudes during the ENTIRE Experience were exemplary and without a doubt the best I have ever experienced in 40+ years of buying a car. I hope management recognizes the value of having these folks on their staff and the importance they provide for your dealership when dealing with customers. I can confidently state that I will refer those I talk to about the purchase to your dealership and hope to return at some point in the future when I am in need of a new/used Acura or any other model in your family of dealerships. Again, thanks so much for a great experience and having such professionals on your staff. Now off on a drive in my sweet 2025 ACURA TLX TYPE S!!!!

Didn't work with American Honda on known issue with rear window exploding for no reason.read more

Bought a 2025 Traverse RS go my wife and our deal was 12 free oil changes through GM. Keyword, GM…read moreaka any dealerships that are GM certified. Tried to get a free oil change in my hometown which are also GM certified and they told me they couldn't honor that deal but give me a discount. This is not what we agreed on

I bought a used car 2 weeks ago. I decided to get an outside inspection since I paid over 30k for…read morethe car. The inspection took place 7 days after purchase and I put 60 miles on the car. The drive shaft needed to be replaced, and a front strut was bent and needed replacing also. I notified the dealership of the 5k expense to fix the car. I was told the invoice was sent to the GM Seth Marshalek and he would get back to me. My mechanic notified the Autonation warranty and they opened a file for their inspection. This was all done 7 days after purchase. We're at 2 weeks now, the drive shaft is coming from Germany, 3 to 4 weeks. By now I've contacted the salesman, he requested by text the invoice and inspection from my garage again, which I sent. I followed up with a call and left him a VM. They never opened the text I sent. I haven't gotten called back. I don't have a car for probably another month. Do your due diligence before signing a contract for a used car there, or don't do business with them. They don't return calls.

we were returning customers and were treated very good. shain was very helpful and got things…read morefairely quick. the only issues we have is no spare tire no jack & handle and they are going to accommodate us. GREAT GUYS RECOMMEND HIGHLY

Horrible experience I was lied to for almost 2 weeks it was almost 3 weeks after signing before I…read moregot the vehicle. they gave me a 3 day tag and here I am 3 weeks after having the vehicle and they still haven't sent the payoff for my trade in to the bank nor have the gotten the title papers done. So I can't even register my truck

Went to get a diagnostic on my car. They gave me a invoice totaling $1700. Said I needed a new…read morebattery too... I said I had just got a battery a month prior and he scratched it off the recommendation list. Seems super shady. I won't be back

If you would like to take your car to a dealership and have it ignored for a few days you take it…read morehere. This dealership really lacked proper communication skills and good customer service. Really makes me wish I didn't have a mazda when in fact, I love this brand. As a manager of another company and seeing this happen to your car, it's really frustrating because the issue is easily fixable.

They do an excellent job of acting the helpful, caring small business, but it is a facade. The…read moreinitial process was great, and we felt well taken care of, only for us to find out later that they blatantly lied all over the place. They also did not know basic information about the vehicle that would have been apparent even to many car novices, so I would surmise they take vehicles straight from auction to sale without any sort of inspection. If you do go to them, buyer beware and do your due diligence. EDIT for clarity re: the owner's response. I did NOT send a third party, that is semantic word smithing to avoid accountability. The person they are calling a "third party" is my husband, who is the primary owner of the vehicle in practice, if not on paper. Calling him a "third party" because we chose to purchase in my name for better financing is laughable. Yes, we were remiss in not getting an independent inspection and that is our lesson to learn. However, our mistakes do not excuse unethical business practices such as lying about where they obtained the vehicle.

I had an amazing experience. I wasn't in a great position to get into a new car, my car was having…read moreissues and I would have some form of negative equity in doing so. Not only did Anthony and Ron help me get into a new and better car with lower miles, BUT they got me nearly the same monthly payments I was already paying. They gave me more on my trade in than I was expecting with some of the things on my car needing tending to (and comparing to the Kelley blue book trade in amount). They were very transparent and non-pressuring. I am absolutely in love with my car and I appreciate all they were able to do to make this happen for me and not turn me upside down or to where I had payments I couldn't afford.

I would avoid this lot by all means. Incompetent all around, typical used car salesman types:…read moreattentive when they want to sell you something, ghost once the sale has gone through. Hard sell on the warranty. There are major issues with internal comms. More than once I have contacted them about simple service related items. They tell me, "ok, come in any time." But then I show up and their service department is completely confused and I end up having to make an appointment and come back. The latest had to do with getting a front license plate bracket installed because they didn't install it when I bought it (I should have made them install it when I bought it). First time I emailed Nick who made a big show of "email me for anything." No answer. Then I call, they say 'come on in' and like an idiot I believe them. When I get there they turf me to AutoNation Acura next door, who are all confused because no one from Honda gave them any heads up about my coming over. Yesterday same thing happens. I made the mistake of believing the person I spoke to who said "come on in". Service ppl are again confused, say they don't have the bracket but can order one and tell me just show up to Acura and they'll install it. Tell me why I showed up to Acura today, they have 2013 and 2015 brackets but not 2014. Those Honda clowns either didn't order it or ordered the wrong one. Acura is ordering for me directly and ill show up tomorrow to have it installed. I trust them, but not Honda. I regret buying from autonation Honda. Worst experience ever.

They did the legal minimum…read more My primary vehicle is my motorcycle and I drive a car less than 500 miles per year. My ancient beast was showing signs of end-of-life, so I began looking last fall. Things weren't right with the ones I saw, but I was resigned to getting an automatic these days, though I've driving a stick for forty years. Then, a couple of weeks ago, I saw a few to look at. I stopped by AutoNation Honda, and the supposedly lighter interior of one was black. Having grown up in a hot part of the country, that's a clear no for me. The sales guy went online to see what else the chain had. He found the Sonic that had just been traded in at their Chevy dealership and wasn't even on the market yet. It was a stick, so I was excited. Once they cleaned it up, I went to look at it. For a car with just over 100k, it was in pretty good shape. I saw the basics with a body hole in the back and a missing visor. Those are easy to deal with. Here's where my due diligence fell apart. I looked through their voluminous paperwork on its status. Got the Carfax info and it looked good. Sadly, I didn't look carefully enough at the small print way in the back of their own inspection. It needs a new timing belt and there's an oil leak. For things that important, ethics and morals should have clearly disclosed those things verbally. Nope. They did the bare, legal minimum and I missed it. It's at the shop now and what I thought was a gasket leak also is a stripped bolt so we're replacing the pan. All told, more then $2k of work. It'll still be a good car after, the problem is the price. I checked KBB and it was priced at the top of the range for those cars. It looked good enough that was acceptable to me. If I'd done my due diligence, I would have walked away at that price. I hold both them and myself responsible. Just as it's almost impossible read all the details in a EULA, the items were hidden and I didn't focus. If you go there, be aware that you need to go through everything before signing.