I used to take my 2020 Buick GX to them until I had problems. 1/ I had a large rubber gasket that sealed my sunroof come loose. The Service Rep said a replacement was on order. I never had them tell me it was in and available for them to install. I kept asking and they kept saying, for months and months, that it was on order. 2/ When they changed ownership, I could never talk to a person when I called, only the machine. When I had something urgent, it could be a couple days before I would receive a return call. I ended up going to George Gee for my service needs. read more

WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be honest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!! read more

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying experience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs! read more

People look at the good reviews from years ago before doing business with this place did purchase several vehicles from this place through the past years since the change to riverfront GMC from Becker GMC everything went down hill no longer a lifetime warranty on anything they lie owned now by a person out of California I REPEAT DO NOT DO BUSINESS WITH THIS PLACE there a fraud. read more

Masters of the bait and switch. Waited for a used to truck to have work done. Agreed on a price and was told soon as the parts came in we would be good to go. Well gee wiz guess what the work done cost more than they expected and now the price went up. Then they try to pull the bullshit of how much money they were losing just to sell it to me. long story short the truck was still and OK deal so I was going to pay cash for it. Then the sales mgr said I had to finance because they were not showing good enough #'s with GMC finance and they need to up there quota. That's BS GMC finance does not finance 20 yr old trucks. Do yourself a favor and run don't walk away from these cons. read more

My appointment for some maintenance on my vehicle was at 7:30 and they didn't even pull my car into the garage until I checked in with them at 9:00 to see how it was going and I was told they thought they had all day and they hadn't even started. Ridiculous prices it was over a hundred dollars for three basic windshield wipers! read more

Service Dept has gone down the toilet since Becker sold it. We have bought 3 GMC vehicles at Becker over the past 20 yrs. and service has always been excellent. It's my understanding that the new owners are out of CA...no wonder they've gone downhill. A life time warranty repair now takes weeks and weeks to get approved. Too bad they're not owned locally anymore. read more

100% recommend avoiding this place. Bought a "used" 2025 Canyon with approximately 3500 miles. It belonged to one of their employees's and was told he just traded it back in so he could supposedly upgrade. Was told there was 2 keys but the employee still had one. Waited two weeks and still no second key, despite me pressing them numerous times. Finally called sales mgr and he said he would order one. Another 2 weeks and still no key. Today was the final straw...while washing the vehicle, found damage to the lower bumper fascia....despite being told at time of purchase there was no damage. Who knows what other hidden gems are on this thing. Very disappointed to have given GMC of Riverfront Park our money. Save yourself the trouble and go to another dealership. read more

Worst customer service after the sale in my life, was supposed to get a $1,500 incentive after buying a $90,000 GMC truck after financing through GMC financial. After repeated blowoffs, I was heated, called five times trying to get results. Left messages with the sales dept., Business office and Salesmen. Zack one of the sales managers, who I'm dealing with, is the most aggravating, smug, condescending, arrogant, lazy, self-bloated and annoying individuals I've ever come across. He cares nothing for customers and apparently feels self-entitled to dismiss anyone he feels like. After being told the refund would be in the mail, its been 11 days with zero results. Would not recommend GMC of riverfront Park and would never do business with them again. If I could give zero stars, I would. Signed, disgusted, fed-up, angry....................... read more

We purchased a 2025 Yukon XL, December 17th. Before the purchase was completed, it was a breeze, and Zach was very accommodating. When the vehicle was delivered, we noticed a service that was paid for was not provided. We have been in direct contact with Zach. Countless times, we've reached out, and Zach responded through text that a refund is coming. It's been two months, and we still have not received a refund, only excuses and the runaround. The unprofessionalism after the sale is outlandish and inexcusable. Our last message received from Zach regarding the refund amount was outlandish. We were so lucky to find this vehicle, and the purchase went smoothly, but the total disregard is unacceptable. We will pass this experience to the contractors we work alongside, and we will not be doing future business with GMC Riverton Park read more

Becker Buick SOLD to GMC of Riverfront in April of 2024. Integrity and Customer Service Gone! We recently had our warranty covered vehicle, serviced. My husband was told the repair wasn't covered because the ECM was tuned. We bought the vehicle with 13,000 miles and knew we didn't modify it. My husband, who was just grateful that they were able to fix his vehicle, paid the full amount. It was only after I contacted the service advisor and GMC Customer care, that Riverfront processed the repair through the warranty company. Turned out the ECM was not tuned or modified. The invoice that we paid was double the price that they gave our warranty company. Invoice number was the same with "duplicate" beside the invoice number. The word, Duplicate, means Exactly like something else! Our invoice was Nothing like their "Duplicate" invoice. I emailed Jon for clarification, No reply. GMC emailed, No reply. $ amount different, shop supplies different, work performed different, Duplicate invoice states vehicle tested for several miles, there was one mile added to in/out total. In the email, I asked what their warranty on the repair was, again, no reply. If you choose to have your vehicle serviced by GMC of Riverfront, NOT BECKER BUICK, My advice to you is, be sure your invoice has a description of work performed. If you have a warranty and Riverfront states it's not covered, get the name of the agent that denied your claim and the date called. If they say your vehicle was modified and you know you didn't modify it, ask for proof. I would not be writing this review if Riverfront replied back to the two emails asking for clarification of the differences, Seven days Ago! read more

I've bought three vehicles from the dealership over the last couple years, and every experience has been a positive one. Between the sales, the service and management, when I had an issue with one of my vehicles, which was resolved very quickly. Thank you for being a local business. read more

Made me wait days for an online appraisal of my vehicle that I was wanting to trade. When they finally reached out they lowballed me below kbb. My car is considered to be in very good condition and the interior looks brand new. It's considered to have low miles for the year it was made. They claimed the reason for the lowball offer was due to costs of a pre dealer inspection and to convert the vehicle to all its stock parts aswelll as taking off a decal. When notified that the car would be brought in stock and have no decals on it the price wouldn't change. They claimed this was a mangers doing and my salesman and the manager decided on that price together. I take this experience as disrespect and will never take my business to this dealer again read more

Becker was my dealership of choice for several years after a bad experience with another shop in town. Unfortunately they've become a "you need us, we don't need you" place like many others. Don't mail out loyalty discount coupons out if you don't plan to honor them? Thankfully, lots of other options in town. read more

I would not recommend purchasing from Becker Buick, I came in ready to buy with cash in hand a brand new Sierra AT4 and was told a basketball game was more important than my business. I would recommend George Gee Buick GMC in Liberty Lake. The salesmen there had their priorities in order. read more

I showed up to talk to a guy named Luke about financing a new car and a man by the name of Kevin V and a guy named Diego came up to my car window and kept bothering me even after I said I've been helped but thank you. Kevin wouldn't leave me alone and stayed at my car window being odd and it made me not want to do buisness so I ended up just leaving the dealership and heading home read more

Just moved to the area. Took truck in for a scheduled oil change at 11:00. Rep said it would be about an hour. I come back an hour later, they've only just started oil change. They say it will be another 20-30 minutes. I come back 35 minutes later and they said we are waiting on it to get washed. I declined the wash and just got my vehicle. If it's going to be 2+ hours for an oil change that's what they should say!! read more

I would not recommend buying from Becker Buick. While my purchase experience, and the Salesman was pleasant, the vehicle was not. I payed 15k cash for a ford f-150. I had problems with it within 30 days of purchase. Now if you are like me, you would think that paying 15k for a vehicle means, you wont have thousands of dollars of repair work to pay within 30 days of ownership. Boy I was wrong. I provided them receipts of repair work I already had done, and estimates for even more work needing to be done. They declined to help me in anyway. This shows everyone that they do not stand behind their product. Beware if you plan to spend 15k or better on a vehicle there. I would go somewhere else. I have spent allot less on a better vehicle with no issues before. read more

I purchased a new Denali from George Gee a year ago, and have repeatedly had a very difficult time getting simple help from them on issues of maintenance, warranty, general responsiveness. This, I decided to try Becker for my latest service, and I'm so grateful I did. Every time I have called I have gotten an actual helpful person on the line in a timely manner. When I took my car in yesterday, I was immediately greeted and taken care of. The shuttle driver was out, so Austin, the service manager offered to drive me to work to ensure I wasn't late for a meeting. I was picked up immediately after I was done with work, and my car was ready to go. Steve explained everything to me, and made the experience the simple, positive type I hope would be the standard for a service e department. I was even given a coupon for a free car wash. I will be back. Thanks all! read more

I guess my vehicle was serviced. I was quoted a price for an oil change and tire rotation and was charged a few dollars more than the quoted price with no explanation, in fact when I came to pick up my vehicle, a service person didn't give me any information about my service, I was just sent to the cashier told to pay then some guy who looked bored sitting on the counter went to get my keys and escorted me to my vehicle. I'm sure I was lied to and the rotation was not free but I was taken advantage of. It's been the trend here. This is after a tech stole a $400 camera monitor out of my vehicle last visit. The owner stated it wasn't true cause he asked the tech if he stole it and they said no, no checking cameras or anything, just a sucks to be you. Unfortunately I am required to get service here for my lifetime warranty, which I don't actually believe the dealership will support and will end up in a lawsuit at some time in the future. read more

Mickey sold us a 1500 Silverado truck recently. I would highly suggest going to see him If you are in the market for a vehicle. You won't be disappointed. read more

My daughter wanted to buy an AWD vehicle for the winters in Spokane but she'd never purchased a vehicle before. I live out of state so, I called Becker and worked out a good deal on a new Buick Encore for her before flying to Washington to help her through the process. Mickey at Becker was friendly and easy to work with. He also had everything ready when we arrived so we were in and out very quickly. This was one of the easiest car-buying experiences I've had and my daughter is ecstatic with her new Encore. read more

Great experience buying our car from Becker Buick! J Lidgerwood provided a great sales experience, from our phone call checking on inventory, to signing the paperwork, all was clearly explained, smooth and trouble-free. Car was prepped and ready for us when we were ready for it. And the Forever Warranty is a superb peace-of-mind feature! Recommended! read more

My family was stuck in Wa. Our Dodge trick broke down and the repair bill was just to much. We decided to speak with the GREATstafg at the GMC dealership in Spokan. They couldn't get us into a truck. But belive me it was not from lack of trying. They worked all day and was able to put us in a Buick envision. What a great small SUV. I will always be thankful to the staff at that dealership for helping me to get my family home. PS dont try the Dodge dealership in the same town. Not a good experience. read more

If your interested in buying work with Mickey. Great person, very courteous and work hard to make the deal we were looking for. In addition, our goal was to try to buy local and he helped us achieve that!! read more

GMC of Riverfront Park - The Nguyen family picking up their new ride! - Auto Repair Near Me - Spokane, Washington

Fantastic customer service that matches an awesome selection of new and pre owned vehicles. Love this place! read more

GMC of Riverfront Park - Auto Repair Near Me - Spokane, Washington

This review is for the body shop (haven't ever used the service department, so can't comment on that portion). I received a recommendation to take my vehicle (a Toyota) to Becker Body for a water leak I was experiencing. If you're like me, I was thinking, "Really??? A Buick dealership?" However, I'm glad I pressed on and took my car there. Kevin and his staff did a great job of fixing a tough-to-find leak that Toyota couldn't, and the price was extremely reasonable. I highly recommend them! read more

No hassle buying. Gave me a great offer right out of the gate. No high pressure sales. Just a easy process from start to finish. Bill Johnson and Sergei Kokov were great to work with. Becker gave me great trade in value for my previous truck based on Kelly Blue Book values. And the deal on the new truck was fantastic. We've bought trucks over in Idaho before, but Becker's prices was excellent, and they are only minutes away. You should buy your next truck here. They do a great job. read more

I was looking for a Denali or Terrain. Micky came out and was great and so chill. He told us about a Terrain which had almost all the goodies of the Denali and had low miles and didn't do the normal sell pitch !! He let us take off on a test drive and didn't have to go with us. It seems everyone helps each other and isn't doggy dog. There is so much to decide on and a lot of hard earned cash being spent it's quiet a breath of fresh air to just be treated like a VAULED CUSTOMER not a big payday . He went outa his way to help and followed thru with his word. I've heard from several family's they only go to Becker Buick I see why now. read more

Great place very knowledgeable people work there.Buying a car or using there service dept your safe with this business they will treat you right. read more

Brought my 2008 H2 Hummer in to have the battery tested as it looked as though it may have a bad cell. That was in fact the case and the so-called AC Delco 7YR-48 Warranty had just expired by 14 days. The service advisor had the new one installed at no cost which pleased me extremely and made shopping the competition an unnecessary task. I had already done some research and Becker offered a better product, warranty and price by including the installation. Always have had a good experience with all the staff at Becker. read more

They were the 3rd place I took my car, in two months. They diagnosed and repaired my Saturn in less than a week and for less then $100. I couldn't be happier. read more

I enjoy my dealership. They are always on time, curtious and always make your dealings with them pleasant

Service was complete hours earlier than scheduled. Truck wasn't washed but that could be because they were 15 over booked.. Love the service their but need to pay a bit more attention to oil level mine was more than a half court low I'm just a stickler for what full means. Your drivers that take us to work are fun and talkative. read more

We received great service. No pressure. The quoted price was what it was. We buy from Becker Buick again. And we love our new Buick.

We worked with Paul and he was awesome. He was able to work with us to get a great vehicle at a great price!

Brought Acadia in for 27 point inspection with oil change, one of four of the free oil changes included in the lease agreement. Professional, courteous, and friendly. I enjoyed saying hello and seeing familiar faces. Only one sales associate was a bit annoyed with toddler in and out of showroom cars. read more

Becker is very professional, honest, and fair. They are very easy to do business with and their service department is amazing. I feel like they truly care about our family. read more

I am so pleased with all of the service and work that they did on my 2012 equinox. Chance was great at getting me in and finding all the issues that needed repair. Wonderful service highly recommend my Chevy to return there. read more

Eric in the service department goes far beyond my expectations! AWESOME SERVICE!! Period!! Will always go back!