I recently purchased a used Pickup Truck from Corwin Ford in Spokane, and could not be more pleased with the entire process. I was traveling from over 350 miles away to purchase a used vehicle "sight unseen" so it would have been a real bummer had they miss-represented the vehicle over the phone. In the past I have always been wary of dealerships and car lots when looking for a used vehicle, so this was a very pleasant surprise. Ken and Mario were great and treated me very well and gave me a very fair price for a used truck in truly great condition. They run a tight ship at Corwin Ford, and I would not hesitate buying another vehicle there in the future. read more

We recently purchased a 2006 Acura MDX from Corwin Ford for our 18-year-old daughter. We went back to Corwin because we have bought from them before and trusted them. During the test drive, we noticed the steering felt unusually stiff during turns and specifically asked questions about it, including whether fluids had been checked. We did not receive a clear answer. Shortly after leaving the dealership, the vehicle began making significant noises during turns that were not obvious during the test drive. We contacted the dealership multiple times by phone and email over several days trying to discuss the issue. When the manager finally returned our call, the conversation was extremely disappointing. Rather than listening to our concerns or showing any willingness to help, he immediately became defensive, accused my husband of lying, and repeatedly stated, "You signed 5 pieces of paper." We fully understand the vehicle was sold "as is," and we are not disputing that. What was upsetting was the dismissive attitude and complete lack of professionalism in handling a legitimate concern that arose almost immediately after purchase. We understand older used vehicles can develop problems, but customer service still matters. We came into this purchase excited to buy a vehicle for our daughter, and unfortunately the experience afterward left us feeling misled and disrespected. I would strongly recommend that anyone purchasing a used vehicle from Corwin Ford pay for an independent inspection before signing paperwork. We will not be back, which is a shame because we have 3 more daughters who need vehicles in the future. read more

Typical used car bait and switch, inquired about a vehicle in stock, on the way to see it and was told it wasn't available what other truck do you like read more

Went to Corwin last summer for my 100k mile service on a 2013 F-150. I asked them to give it a complete look and they said the only issue was the rear brakes were about half life and almost low. Fast forward to June this year. I'm moving overseas and went to Ford to see how much they would give me to sell the truck out right. I figured having been a loyal Ford customer would have afforded some loyalty. Couldn't have been more wrong. I was sitting in the sales room by the window and could see exactly when they drove my truck off for a test drive. The service guys were out for all of five minutes and came in to speak to the salesperson. In those 5 minutes, they apparently diagnosed an exhaust manifold issue, differential issue, cupped tires, and offered my $10k. I had already mentioned I had an offer from Carmax for $14k and thanked them for wasting my time. None of the issues were true. The tires were only 2 year old off road tires that were in almost new condition and the other issues they claimed could not have been diagnosed in a 5 minute drive without even looking at the vehicle. There also has never been a leak of any kind. Ended up consigning my RV and that salesman asked if I was selling my truck because he had a friend in the business that may be interested. It was a salesman from Dishman Dodge and they paid me $17k for the truck. I had lost a little faith in Corwin last summer when they refused to grant a 10% off all service and labor coupon I had received for the 100k mile service. They claimed it only applied to the oil change and beat me around the bush for a couple months before I was able to get a free oil change which was equivalent to the savings. This latest experience was the end. I no longer live in Spokane but I can tell you where I would be sending my business and it isn't Corwin. Shady at best and made things up entirely to lower offer. Unbelievable. If you are in Spokane, take your business elsewhere. read more

I bought a car for my wife from corwin ford. After I did I was inundated with scammer calls and letters in the mail about my car warranty that was fraudulent. THEY WILL SELL your info faster then you can get your new car home! Then I received a letter in the mail letting me know that corwin ford was hacked and my information was stolen. Do you think Corwin called me to let me know? NO they did not. DO NOT BUY A CAR FROM CORWIN FORD! My worst experience ever buying a car. I would recommend going to Dave Smith read more

Traveled from 16 hrs away. Paperwork was not ready at time of arrival had to wait around an hour. Received the truck in all listing photos it had nice new Toyo Open country tires. I pick up the truck to find out it has cheap Chinese ones installed on it. On top of that the truck has horrid smoke odor inside they did not disclose to an out of state buyer. read more

Inflexible on prices, seem to care about money more than customer experience, other dealerships have been way more welcoming and inviting, like Autonation, than this dealership. Kind enough sales person, unfortunately you can smell desperation and lack of excellence at times. read more

Senior predators: ripped off my 78 year old mom on her classic explorer, cut the wiring to the air ride system FOR NO REASON, ripped off molding of the fender liners, and charged her for repairs they did NOT complete. Clearly they prey on seniors. Avoid this place at all costs, Gus Johnson sold this place to the devil!! read more

Great experience. They even provided me transportation to and from the location. They explained everything very well.

I purchased a vehicle from Emily, one of the Sales managers there. She was a JOY to work with. I appreciated their transparency and no-nonsense approach with selling their vehicles. They are communicative and courteous with their negotiations. I have not had a better experience anywhere else. It was worth the 7-hr drive to meet Emily and the Team. read more

Hour and a half for an oil change. A waiting room reminiscent of a poorly decorated prison cell. I am fully unimpressed and would not return. read more

Corwin Ford - Worn out, stanky furniture. - Car Dealers Near Me - Spokane Valley, Washington

Great experience start to finish, have bought many vehicles from Corwin and will continue to do so. Can't wait for the next one! read more

Corwin Ford - Mustang Mach-E - Car Dealers Near Me - Spokane Valley, Washington

Service is a joke. I called on 18 Feb 2025 to get an appointment to check my new 2024 Ford Ranger. I was told to bring my vehicle in on 25 Feb 2025 for an issue with our radio/infotainment module. We were having intermittent service with AM/FM and Sirius. After having a negative experience with another Ford dealership, I thought that this might be different--WRONG!!!!! I brought the vehicle in as agreed only to be met by the person that does the electronic repairs/testing. He told both me and my wife that he was not sure why we brought our vehicle in as it was going to take him 2-3 weeks to get to our vehicle. When the service representative came back he said that our radio was working just fine as it had FM clearly. After trying to explain to him 3 times (again) what the issue was, his attitude was that we should be thankful that AM/FM was currently working. Upon leaving he told me that he thanked me for my service as he was a combat veteran. Stolen valor if I have ever seen it before. Not sure what combat he saw except for possibly slinging crap for the truth. read more

3 hours for an oil change. Told me both the filters needed to be changed and I ABSOLUTELY needed to replace my brakes and quoted me high prices. Took it to a family friend to get the work done, one filter would if been fine to my next oil change while the other was practically new. The brakes they said I desperately needed, turned out would have been fine to wait till spring (roughly 6 months out). They tried to scam me. I am back in the market for a car or small SUV, but this experience will have me checking out other dealerships instead. read more

Super annoyed service called wife and scammed her into $100 IN UPCHARGES ON OIL CHANGE. Owners manual specifically notes oil "additives" are unnecessary and may void warranty, yet Corwin pushed this on wife. Watch these scammers like a hawk or find an honest shop. read more

I've done business with Corwin since they took over for the Johnson Ford dealer that was there before. They have always gone above and beyond for my family and I both in sales and service. I even have a taillight on order with Bill in parts and so far the communication I had with him has been great. Highly recommend! read more

I have to say that it was the greatest experience buying a truck from Corwin Ford from the sales people to the people that service . the whole crew even booking appointments. Suzie made it so easy to make an appointment she even pointed out to me that I could just have them come pick it up and take it and get serviced, which was such a great convenience .she was so kind. I really love this place. It's really a place where they make you feel very comfortable and always have a smile read more

Updated Review.... I want to say thank you to the Corwin Team, Tyler and Mario for stepping up and looking to find a resolution that we can all be happy with. I am changing my 1 star rating to 5 stars because you are taking the time to make things right for our family. I will say that the buying process at Corwin was easy and quick. We knew what we wanted and they didn't try and pressure us into something that we didn't need or want. Even though the vehicle we originally bought turned out to have a few issues that neither Corwin or ourselves could have foreseen they made sure that we were able to get out of that Explorer into another without much hassle. Thank you again for taking a frustrating and negative situation and making it right. I will recommend your team to everyone I know, even those on the West side to the state, it is worth the drive. read more

Worst customer service in the service department of well any dealership I've been in. Walked in for my appt and there were 5 service advisors at their desks - not one of them acknowledged me when I walked in - and yet they were not busy at all. Two of the girls looked like they were super inconvenienced that I let in some cold air. Wouldn't bring my vehicle here again. I'll go to Idaho for service. read more

Had my first service visit for my 2022 Bronco sport. from start to finish everything went well. Many thanks to Susie, Mattie, and Jeff. Everything worked like clockwork. read more

TL/DR: have purchased three vehicles from Corwin Ford. My dads F150 needed a quick and easy repair done. They would not entertain the possibility of getting the truck in and completing repairs without a 3-4 week wait. Took to Ray and Roy's they completed the repair that same afternoon. Avoid this place they really do not take care of their customers. I had a Ford F-150 that had the belt come off due to the power steering pulley breaking. (A repair that was relatively easy, but one I did not want to do myself) I took it to Corwin Ford in Spokane. What a horrible experience. The service department is not well marked and was difficult to find. My first stop on my hunt for the service department was at the service cashier window, I told her I needed to speak to someone about service. Her reply, "we are booked until August, it will be 3-4 weeks before anyone can get to it." I said ok, which way to the service advisors? She repeated they are booked, busy and it would be a month before they could get to it. I again said ok, which way should I go so I can speak to a service advisor? She pointed in the direction I should go to find service. I found the service advisors and spoke to one of them. I explained the problem, stated I understood they were busy, if I left my vehicle, would it be possible for them to maybe get to it without waiting 3-4 weeks? It is a pretty light repair..... he said he would check with someone and disappeared for about 20 mins. When he returned he said I could leave it, but they would not be able to look it over or begin work for 3-4 weeks. I shared my disappointment, and explained That I purchased a Ford Flex from Corwin Ford in Tricities, My wife and her son purchased vehicles from this Corwin location after it was acquired from Gus Johnson. I understood they are very busy but might it be possible to get to it in one or two weeks? My family had purchased three vehicles from them after all...? No dice. Can't get to it for 3-4 weeks. I tell them to pound sand. They have lost me as a customer, I will take my business to Foothills Ford or Wendle Ford in the future and encourage everyone I know to do the same. I was able to get the truck into Ray and Roy's in Spokane valley, that same afternoon, and they quickly and professionally did the repair that day even though they had a shop full of other vehicles. I recommend taking your business to a dealer or service center that appreciates their customers. read more

I called two weeks ago to get an oil change appointment. I've always paid $40 which was an agreement made with the car purchase. They could no longer honor that and the current price is $59, but it did include a tire rotation. I just put new tires on and did not need the rotation. The service advisor said the price would still be $59 regardless. When the service was complete the bill came to $69.30. He said the quoted price was just an estimate. This is Spokane Valley, WA read more

So I'm updating this review for the 3rd time. (Original review 01JUNE22) TL;DR: A 50,000$ truck and they treat me like this? Avoid this dealership at all costs. Who knows how many of these reviews are honest after this stunt. What an absolute joke of a management team. Almost a month after the initial complaint, I am still completely ignored and tossed aside. Quick history: Ford emailed me about how my purchase went, I left an honest opinion that I felt neglected just because I had my own financing. That they rushed the detailing, and that it took multiple days to have the truck delivered. The GM of the store emailed me and said to let him know if he could help, I replied "I'd like to have my truck detailed again if possible" I was ignored for a week. Ford emailed me again and asked if the problem was resolved, I said no. GM emailed me again and said he "can probably fit me in, but would get back to me." Ignored a second time. So this morning I received a phone call from the sales rep and he wanted to help fix this (a month later). I said, "I'm not sure, I've got a pretty bad taste in my mouth from your dealership". Said he'd talk to the boss and get back to me. Calls me back about an hour later and says "the boss is hurt and that the damage is done, but If you delete the comment or change it to a 5 star review they'll detail my truck for me". Really? An entire month later and you're asking me to change my review for a service you should have done in the first place? To hell with this dealership. I have now uploaded pictures of how sloppy the detailing was done. They didn't clean anything under the hood, left dust, crumbs, and soda stains in every cup holder, I found a bullet casing and a nail in the center console. An entire month and they can't be bothered, then tried to win my review by lazily bribing me with a service they screwed up in the first place. read more

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Stayed on a problem till fixed. Required FMC to approve. Great technician John works like Houdini to find computer issue and program.

Had a great experience buying my 2020 Ram. No pressure easygoing professional sales Rep David Low helped me with a purchase that was seamless. The Finance and paper work was handled very efficiently by Donny Ballew Didn't take to long and we were on the road with our new to us pickup truck. I would definitely recommend Corwin Ford for a new or used purchase. read more

Bought my new truck here. Amazing team, easy process, excellent vehicle condition. Would have my own family members buy here.

Felt terrible for recommending Corwin Ford to a family member, His experience with Corwin Ford was extremely disappointing. They sneakily added hidden charges that were not disclosed upfront, which completely undermined my trust in their transparency. Additionally, He never received his Certified Pre-Owned (CPO) paperwork and they didn't setup the FordPass app for him or the Corwin App which they snuck into the paper claiming "Download this app it's free". This lack of proper documentation reflects poorly on their professionalism and customer service. I would caution others to thoroughly review all paperwork and charges before finalizing any transactions with Corwin Ford." disappointment with Corwin Ford extends to the detailing of my purchased vehicle, which was utterly awful. It was evident that minimal effort was put into cleaning and preparing the car. The interior was still dirty, and the exterior had visible streaks and missed spots. This lack of attention to detail further highlighted their disregard for customer satisfaction and quality service. Overall, my experience with Corwin Ford was marred by hidden charges, missing paperwork, and subpar vehicle detailing, leaving me thoroughly dissatisfied with their services. Now after talking with the finance manager requesting a refund for the unwanted Corwin connection call go unanswered. read more

Bought a low mileage car. A major mechanical issue arises. Not going to cover it. The issue was already known by a mechanic. Dye in the system when it let go. So, they offered very little finance to help with the repair instead of taking responsibility. My fault for thinking I could trust them. read more

I had a mobile recall appointment with Corwin Ford and the two service out Xander and Mateo were kind, informative and professional. First of all, they showed up early, which for me worked out perfectly. Secondly, they informed me what they were going to do and gave an estimate of how long it would take. This was an excellent experience. read more

Would not recommend this dealership for service Trying to just get truck serviced. Couldn't rotate tires because lugs are on to tight Didn't complete the work they were scheduled to do. Brought it back no big deal it will take 40 minutes. Still waiting 2 hrs later. Dealt with 3 different people all of them telling me something different. I bet they are not confused when they figure my bill read more

Sold a truck to us. Claimed they did an inspection before selling it. Got the truck everything was good. Explained that it was a little shaky and lacking power. They said we will take care of it all no worries. A month later . The truck needs brakes , rotors , spark plugs, o2 sensors and a catalytic convertor. And want me to pay for all the repairs. Will never buy from these people. Stay away !! read more

Although its been almost a year, I'm writing a review for excellent customer service I received from Corwin Ford in Spokane WA. Jeff Kiehn a service writer was honest and got me to success. This was in June 2022. My bad for the late review. read more

Huge shout out to Jere Gorsline and Corwin Ford! I was traveling solo on my way to Sandpoint, ID late on a Thursday when my 2018 Ford Expedition started blowing transmission fluid everywhere. I limped on in to Corwin Ford at 4:20 pm, and Jere got my car in for a look to make sure I would not be stranded somewhere. He then arranged for Corwin Ford to rent me a car to send me on my way, and then helped me arrange another rental to get back to Oregon. I was out the door and on my way in under 1.5 hours! Could not thank him and the team at Corwin Ford enough! I feel so fortunate to have had such an excellent customer service experience. Hats off to you, Jere, and to Corwin Ford for supporting your level of service! read more

I bought my most recent car through them and it has been great. Josh B. was a very friendly salesman that walked us through everything and made buying a car a breeze. I ended up buying a different car than I had in mind but I am so happy with my purchase. When it came to scheduling an appointment for an oil change the girls at the front desk that are supposed to schedule appointments didn't know what they were doing. They couldn't answer my warranty questions or even scheduling questions as I was hoping to come in on the weekend. However, after calling back a few times I got ahold of Jeff and he was great. He answered all my questions and made sure everything was squared away when we arrived. When they took my car into service it they did great and worked efficiently even for a Friday afternoon. They left my car clean, updated and ready to go. I will certainly be a repeat customer in the future. read more

This isn't my first issue with the Corwin Ford Service Department. On my first appointment with them two months ago, the service attendant never returned my voicemail. I took my vehicle in this morning and began the check in process with the same service attendant. She asked me questions about my vehicle and it appeared she was checking me in. I'm sitting there waiting in front of her desk for 20 minutes and she then says to her coworker that she is unable to log into her computer. Another five minutes goes by and I asked her coworker if he can check me in. His response was that he was unaware I hadn't been checked in yet, but says he is busy doing something else and will be back shortly. Another service attendant that had not been in the area comes in and begins to help me. I explain my frustrations with the original service attendant, and he begins to blame me for not being checked in promptly enough, stating that I should have asked for another check in person rather than the service attendant requesting someone else to help me once she realized her computer wouldn't work. This is the last time I will go to Corwin Ford. Mike White Ford in Coeur D'Alene was so much better with customer service. read more

If I could give zero stars I would. We took my Ford F-150 in for diagnosis/estimate. We were told one price on the phone, another price when we brought it in and then it was another $20 after pickup for "shop supplies". I guess every customer gets charged this even when all they do is plug the truck in, as the service tech told us "to cover the charge of the plastic and floor mats". Yet they forgot to give us those. When we first brought it in the sales manager also just diagnosed the truck for us without looking at it because he "really knows what he's talking about with these trucks". Well turns out he was wrong, they also told us things were broken that clearly aren't. We were treated very poorly, they are very pushy, and over charge for service. Would not recommend to anyone. read more

I recently purchased a "new" used vehicle at Corwin Ford Spokane. I am completely satisfied! The sales team were awesome - the purchase process was one of the smoothest I have ever been through (and I've been through a few to say the least). As someone who might be classified as a "serial car purchaser" (I average a new / additional vehicle every few years), the staff at Corwin Ford were both easy to communicate with and prompt in addressing any questions or concerns. They offered me a very fair value for my trade-in and the purchase process was nearly hassle free. I know the hype around the big dealerships is "big pressure" - but that is nothing at all what I experienced. I would highly recommend visiting Corwin Ford in Spokane Valley if you are considering upgrading or adding to your fleet! Also - while they might seem like one of the "big guys" they are still family owned and call the PNW home... that counts for a lot in my mind. read more

Welcome to the home of the 5 hour oil change. Completely incompetent service department.

We bought a Ford Expedition Max from Corwin. The rear A/C line went bad but we didn't notice it until just before the warranty expired because the warranty expired in the late winter / early spring. We called to get a service appointment and couldn't get in for over a month. By the time we got the vehicle in, warranty had expired. Turns out it's a "known issue" on Ford SUV's with rear A/C. It goes out so frequently the line is on national back order. And, the cost to repair (with outrageous labor costs) is 2000. Corwin asked Ford corporate if they would pay for the repair, and of course Ford said no. So, Corwin offered 12% off the 2k repair bill, which is kind of a slap in the face. I had seen bad reviews of this dealer before we bought, but we were in a tight spot and Corwin had the only decent used Expedition Max in town. The dealer has lived up to it's dismal rating. read more

What is the definition of insanity? Taking your vehicle to Gus Johnson's service department and expecting a different result every time. I quit bringing my truck here because they end up keeping my vehicle all day for an oil change and the service providers act like you are inconveniencing them. Didn't have time to take the family vehicle up to Foothills Lincoln so I dropped the car off today at 7:40 AM and it's 4:25 PM and the car is still on the lift for an oil change! The work they do is quality but they move at the speed of smell and are just not cordial. You don't have to give me a back massage but the least you could do is smile. read more

Corwin Ford - The men's room - Car Dealers Near Me - Spokane Valley, Washington