Tried multiple times to contact this dealership by email about a truck they had listed and never received a response. Eventually I drove in to see it myself. The parking lot setup was chaotic with very little direction on where customers are supposed to park, and the driveway was extremely tight and difficult to navigate. A salesman approached me and seemed annoyed to even grab the keys for the truck. Beyond that, there was basically no effort to help. I asked a few questions and was told he'd look into them, but I never heard back. He didn't ask for my name, number, or anything. I had to ask for his card myself. A couple days later I reached out to two more salespeople and even made an offer on the truck. One replied saying he'd get back to me, and then never did. Honestly, it felt like they had zero interest in actually selling vehicles. read more

I saw VIP auto sales on a commercial on TV !!! Their motto is --- " Whatever you do , don't buy New "!!! So....... if you want a possible LEMON ------ then you should go to vip !!! You , most likely, won't get any guarantees on anything under the hood, or bumper to bumper !! read more

i bought a car from them the very next day it broke down. i didnt even have my car for 24 hours. I had to pay over a 1000$ to get it fixed. they were absolutely horrible DO NOT BUY S CAR FROM them. read more

Very unprofessional and dishonest. Trade-ins appear to be resold without proper safety inspections or mechanical checks. Staff openly vape, gossip, and speak negatively about customers while other customers are sitting in the lobby. Rather than taking responsibility for their mistakes, management shifts the blame onto customers and shows little accountability. Communication is also extremely poor--phone calls go unanswered, and messages are ignored. Overall, this was a very disappointing experience. read more

I purchased a 2015 Mazda 6 on May 28th for my spouse for $4200 she took it for a drive the following day and started getting a very loud grinding I called the car lot spoke with James and drove the vehicle ther the following Monday and was told by Dave that I needed to wait until the following day for them to speak with the finance manager. I the n had the vehicle inspected it will require an additional $3000 dollars in repairs. I went back to the lot today and was informed the owner stated do nothing to help. I am filing a complaint with the Attorney General's office anyone with a similar experience I recommend doing the same. read more

They tried to sell me a truck with a bad title. I know that game and I don't play it . They don't have the title, you have to give them money and take big guys over with you until they give you the title. read more

Let's start by saying Hawaiin Ray was amazing. He was running his tail off while others sat on their thumbs. As for Dave, sorry you had to work the day after Christmas, but your smug disdain was disappointing. Also, pretty sure telling us our neighborhood demographic was a hindrance to securing a loan is illegal (i looked it up). We were in an emergency situation and needed a quick fix vehicle for 6k, but they required half down. If we had 3k, we would have bought the same vehicle for $2500 from a private owner (yes I did the research on this as well). "Bad credit, no credit, no problem" is a joke. Finally, Dave if you can't respect the demographic that walks through your door, maybe you are in the wrong line of work. In summary, next week when we have 3k, we won't be going back. read more

Absolutely never go here! Bought a 2007 chevy cobalt. The transmission blew in a week. Signing an as is no warranty I figured was because it needed new tires an alignment and needed the anti theft stereo unlocked by a chevy dealer. Did not think it would mean the transmission would go out in a week and leave me stranded. They do not care will not make it right and they don't even care that I am putting in a complaint to the attorney generals office. They apparently have doctored this car to at least make it off their lot. EDIT to add since they can't find me in the system this is an excuse to try and make themselves look better. I bought the car one week ago! Was working with Colton as the sales guy and JD the manager, or who they said was the manager at the Sprague ave location basically laughed me off the phone. read more

Fill out a loan application with them, and while you are waiting for their approval, they will sell the vehicle out from under you and say they can't hold it. Even if you ask to put down a deposit to hold it. read more

these folk are criminals, they will say anything to get the paper work done, we recently bought a 21 baller from them payed cash over 16,000 cash less then two months later my 17 daughter loooses control n almost dies cause the rear lateral control arms bushing were all worn out, I was concerned. before purchase milage was kinda high for 2021 they assured me it had been inspected by there shop n certified fast forward I called them to to them the issue soo if they would cover half the repairs since they lied about inspection they promptly told me no n they would not cover anything on car I would not recomedn this place to anyone for any reason this is the exact recipe of predatory used car dealerships no customer appreciation or loyalty to there word read more

Avoid Valley VIP Auto Sales at All Costs! I purchased a vehicle from Valley VIP Auto Sales, and it has been nothing short of a nightmare. Within days of driving off the lot, the car developed a laundry list of serious issues including transmission problems, engine problems and electrical problems. Initially, I was assured by JD, the manager who sold me the car, that they would take care of these issues. Over the course of several weeks, I drove an hour each way to their shop--8 times--hoping they'd stand by their word. Instead, their mechanics misdiagnosed the issues or outright refused to work on the car telling my wife multiple times to "get the f*** out". What's worse is JD's behavior. When I followed his instructions, he would yell at me, deny responsibility, and reject my pleads to speak to his manager. When asked for a timeline, I was told that they would fix the issues "someday". After a few months, JD suggested I get a rental car and leave my vehicle at their shop indefinitely, without clarity on when the car would be repaired. When I asked for a concrete date to bring the car in, JD said he was no longer going to help me with any problems. To make matters worse, I was dealing with this during a time when my wife was a week from giving birth when we bought the car. JD knew this and purposely led us along for months leading us to believe we would get help. This dealership led me on with false promises, wasted countless hours of my time, and left me with a car full of issues that they refuse to fix. I understand used cars can have problems, but the dishonesty and complete lack of professionalism from Valley VIP Auto Sales is unacceptable. Save yourself the hassle--you're better off buying from Craigslist or a professional dealership. read more

I do not recommend anyone to go here to buy a vehicle. They have a lot full of lemons or a lot of lemons. I was a first time buyer and I found out the hard way I purchased a 2014 Wrangler with 80,000 miles signed for $$20,000 and six months later, coming to find out the piston rings were shot and it kept burning valves. I recommend buying something else anywhere else. And wise man once said. it's better built than bought. Do not go here on my children and on my family. I hope these crooks get what they deserve. Terrible people read more

I bought a luxury sports car from them via the internet. When it arrived at my home, some nice person had driven it 400 miles after my purchase. Not only that, they left fried chicken crumbs on the passenger seat, empty red bull cans under the front passenger seat and... a half drank cooler of cheap beer in the trunk. STAY AWAY FROM VIP Auto sales. I contacted one of the owners prior to the sale and voiced concern over their one star rating. She assured me that they were reputable. Please learn from my, and others mistakes. Don't trust them. read more

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On June 29th, my husband and I arrived at the appleway location. It was a Saturday and they were particularly busy. The nice lady we spoke with let us know it was going to be a short wait. We waited over an hour to pay $10,000 cash for a car. The gentleman who was responsible for the sales was less then excited to take our money. Regardless that I was excited this would be my car for many years, the sales man made it known he was turning cars all day and was less than impressed with my transaction. Here I am 30 days later, 3 phone calls to the location and still no title. I have been met with snarky young men on the phone who in no way want to assist me. I am left with my local DMV to direct me on legalities and rights. Avoid this place like COVID. There are other places to buy cars. read more

Awful place, sketchy cars, bad salesmen and owners. I would go anywhere else. Do not buy from here

Great service here. I went to a lot of different lots and this one is hand down the best. Everyone here is very knowledgeable. All the other car places I visited said couldn't finance me without a cosigner they had me approved within 30 min for an amazing car. Highly recommend read more

Valley VIP Auto Sales - Used Car Dealers Near Me - Spokane Valley, Washington

I gave it 3 stars now because I realized when my husband drove it off the lot it had less than a quarter tank. I was promised gas for a good review and they didn't deliver. Other than that the truck is still running good. read more

Valley VIP Auto Sales - Used Car Dealers Near Me - Spokane Valley, Washington

i would not recommend buying or doing any sort of business with this dealership, I do not and will not ever come back here and I suggest you not either. the finance manager is particularly rude and if he suggests getting a warranty I would stray away. we have been waiting almost 5 months and going to get our money back from canceling our warranty. they seem to not care to try and help us nor when we do call and leave a name and number to call us back they don't. the people who help almost seem to not take in to consideration that we do not live close and take time to do whatever. we have come out here a handful of time to have our time and day wasted because they do not do there jobs to help us with anything, and if they do then it does not get done right. i would not recommend. read more

Terrible and dishonest. Selling unsafe vehicles Bald tires and ball joints almost popping out of control arms Jake the manager lied about contacting owner. Contacted myself. Came to a arrangement. Sold out from under while driving back. Seems that they don't even safety inspect. BUYER BEWARE read more

My wife and I test drove a Ford Ranger a couple of years ago at this place. We liked the truck, but when we were trying to negotiate the price, the sales manager turned into the world's biggest DICK and became hateful with us! I will never set foot on their property again and I'd urge others to take their business elsewhere! read more

If i could put no stars i would. I am not a person to normally leave a bad review for places because i understand that things happen but this is the absolute worst service I've ever experienced! If you expect them to do anything outside of shady business prepare to be disappointed. They do not take responsibility for there mistakes, will not try to remedy it in anyway, and will not communicate afterward either. They make promise to do things and then don't. If you are looking for a good dealership with integrity and that actually cares about their customers, go anywhere else. read more

Very disappointed - I asked several times if everything was working. The A/C was not working and the thermostat failed the next day. Save yourself the headache and the money by going somewhere else. read more

Do not go here at all. If you offer them less for a vehicle and point out what is wrong with that vehicle the owner Ben physically assaults people and then calls the police making false statements. When the police ask to see the security footage he refuses because it would show them what really happened. Stay away from this place for your own safety read more

I stopped in a few different times to look at 3 separate vehicles, all marked above msrp with willingness to negotiate. Lots on bondo in front fenders amd rear quarter panels. Still asking above msrp, rude, disrespectful owner who thinks he is better than you. He is a lying, arrogant, narcissistic prick. I will never set foot here again. Just terrible business practice. Gave me an offer on trade for my truck. A measley $2000. It books for well over $9000. Shitty ppl, shitty business. STAY AWAY!​ read more

I bought a jeep grand Cherokee 3.0 L diesel from VIP auto sales in the valley and have had nothing but issues with it since I bought it. They claim it goes through a 10 point inspection I believe I could be wrong on that but one thing they Said and basically I couldn't get the loan or purchase a vehicle unless I bought the warranty with it. Well, I bought the warranty for 100,000 miles and it literally has covered nothing that has been wrong with the vehicle. I have now over $2000 invested in mechanical issues and still don't know if it's going to be right. When I purchased the vehicle, one of the tires was low and I asked them to check it out and they said they checked it out and that it was just low that it could've been a bead issue from sitting. Come to find out I purchased it and drove it away, and in less than 24 hours found that there was a nail in the sidewall and went and told them that for one, there's no way that those are new tires like they had claimed, and that there was a nail in the sidewall. Their response overall was well that sucks and I'm sorry to hear that but they wouldn't work with me at all on it. After taking my jeep home, I realize that they really never even detailed it after they got it from the auction. My only appeal was that it had a clean Carfax and was a one owner vehicle. In my opinion, which became very clear to me, is that all they did is clear the codes and crossed their fingers that no codes would come up while it would be on a test drive because I have had nothing but problems and several different codes. In the few months that I've owned it, it has been off the road longer than it has been on the road, I would highly suggest a more reputable company that actually cares about their customers read more

Bought a yukon denali xl drove it less then 300 miles its now in the shop for bad transmission and the motor is more than likely shot I'm glad I got a warranty but still call them like they said if anything happens to it within 30 days talked to them the first two people all but laughed at my wife and then called again got offered to trade it in at pennies on the dollar. The rug left my wife and 4 kids on the side of the highway in 100 degree heat for hours no concern they got their sale I would never buy here again learned a lesson this is the hands down the worst dealership I've ever bought from if you want a lemon buy here you want a decent rig go anywhere else they should be shut down for selling garbage that isn't safe to drive off the lot. read more

DIRTY OIL, BURNT OUT HEADLIGHTS RUSTING OUT TRUCK. Do not even go to this lot. I bought a 2014 F-150 with 135K miles on it. The truck ran and drove great. Not long after I got it home the check engine light came on. I hooked up my code reader the code could be multiple things I started with the easiest an oil change. That was the dirtiest oil I have ever seen. I never knew that could cause a check engine light. The next morning I went two drive it do work and no headlights both bulbs were burnt out. I thought the truck was just loud, then I noticed a two inch gap in the exhaust. When I looked at the truck me and my dad thought the rubber undercoating was a good thing. Then when I took it to a mechanic because of a clunking noise (broken sway bar links), I was told they just sprayed that on to up rust. All of the suspension was shot and a 9 year old truck was rusting out. The mechanic recommended getting rid of the truck. I sold the truck to a car lot and lost around 8k. read more

Valley VIP Auto Sales - Used Car Dealers Near Me - Spokane Valley, Washington

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Absolutely awful place to get a car from. Owner is a dick and so are the salesmen. THEY DONT FIX THEIR BEAT UP CARS! Scratched and dented my car in the parking lot. DO NOT BUY FROM THEM! read more

We purchased a 2015 gmc sierra on Saturday, by Tuesday I was at a local mechanic shop due to the engine light. We were told codes had been cleared, and it needs a new oil pump. Called the dealership and left a message for our salesman with another employee, never heard back. Called the salesman directly, never heard back. Tried calling the dealership throughout the day, no answer. Sell faulty vehicles to people that need something dependable. Don't buy a vehicle from them. I started calling on Tuesday, have yet to get a phone call returned or an email. read more

I would be very careful if you plan to buy a car here. My experience with vip was about a silver 2011 ram Laramie 1500. The truck had a check engine light on it. Vip said they would fix it. I showed up two days later and they said they wouldn't fix it unless I bought the truck first. This is a violation of Washington law, as I now understand it, to sell a truck in the condition it was in. After I refused they said they would see if they could get the truck fixed. I had put money down on the truck because they said they would fix the issue. I found out that the truck has been previously diagnosed with lifter problems and a mechanic had noted that it likely needed a new cam shaft. Of the two diagnoses the last one was at a dealership just prior to it going to auction where vip auto bought it. This was all discussed with vip. The day my down payment expired they said the fixed the issue by replacing the sensor. They then provided a picture via text of a O'Reilly auto parts receipt for a camshaft sensor signed by the mechanic in a black sharpie. No record of what was checked prior to replacing the sensor. No mention of checking the lifters for problems. They refused to refund my deposit-- which the attorney generals office says is a violation of Washington state law. Originally they said the deposit was a non-refundable 'hold' and that 'hold' would be applied to the purchase price of the truck. But any money that is taken that is going to be applied the the purchase of a vehicle is a deposit regardless of how it's worded to try and circumvent the law. I looked up two other trucks while I was looking into the issues with the truck I was interested in. Both had problems with their mechanical service history record. When I was in the larger white building they have they had a bunch of room dividers set up that were about 5' tall and blocked off part of what most dealers would have used as a show room. Behind those dividers they had cars jacked up and torn apart with parts laying all over the floor. It looked more like a chop shop than a dealership. There were no car lifts or mechanics tools boxes that I saw. Just parts and tools spread around the floor and on benches. My impression of this dealership is that they buy the cheapest cars and trucks they can, patch then together, try to make sure their customer buys an extended warranty (another story) and then hope the warranty covers the issues they know the vehicle has. While I was there the sales man referenced several other situations where: one of the cars they sold needed a new transmission, another one they were forced by legal action to take back because they sold with mechanical problems which is, again, a violation. If state law. If you have a bad experience you have several options. One is to contact the Washington state attorney generals office. There are quiet a few complaints about valley vip auto. When they get enought complains they will pursue legal action against the dealership. The second thing you can do is contact the Washington state department of licensing. They will also review and possibly fine the dealership and/or revoke their license. The other options you have are taking your own legal action, as well as public reviews so others don't fall into the same trap. You may also join a class action lawsuit should one get started. read more

Avoid purchasing a vehicle from VIP Auto. The Better Business Bureau rates this dealership with a D- and does not accredit them. I recently bought a 2013 Jeep Wrangler for $21,000, only to receive a $10,000 repair bill from my mechanic, who deemed the vehicle unsafe and unable to pass inspection. Despite numerous attempts to contact the dealership, they have not responded. I strongly advise against doing business with VIP Auto, especially for those with limited resources, like myself, a disabled veteran on a fixed income. read more

less than 5 miles down the road after purchasing Jeep Wrangler - Check engine light came on. o2 sensor-exhaust leak-catalytic converter... $13k vehicle. read more

I visited the lot on two different occasions looking at a Ford Flex with slightly high miles, but appeared to be in decent shape. It was getting new tires so couldn't be driven at the time. Was able to start it and noticed pretty considerable clicking, but for the price I was still interested. Called back two different times and was told that it was being worked on by their "shop manager" and that someone would get me an update. The sales rep (Luke) never returned my calls. The third call that I made to him, he told me that "...that service manager is no longer with the company and that nobody in the shop knows what he did to that vehicle, but that the vehicle was "totally" drivable if [I] wanted to come in for a test drive." I chose to pass on the vehicle and would suggest that anyone not looking for a new personal mechanical project should similarly pass on this lot. read more

I'm well aware in this economy that people have to work hard to save up to buy a decent vehicle. I also realize that the employees have families that need roofs over their heads and food on their tables. That being said I was there today with my boyfriend and I have great concern over their business practices. We were very hopeful to find a good little rig that I could drive away with. We decided on test driving a few of them. The first one I took to the road I noticed the transmission light came on right away. Although I did like the vehicle I decided that during the test drive I'd take it in to have one of the codes read to see what was the problem was and if it would be a simple fix. The results were shocking. It pretty much said that the vehicle was catastrophic failure and would not pass emissions. I thought well maybe it's just a lemon on the lot. I wasn't looking for a super nice care mainly a reliable enough beater vehicle to get by for about two or three years. Well we pulled back in and I told the associate about the problem. I also handed him the codes that came up and said I don't think it's going to work out with that one. The strange thing was the associate didn't really seemed surprised. More or less didn't appear to be bothered my the information I brought forth and handed to him and he appear to be more or less ticked off that I would have the codes read in the first place. I was really taken back by the lack of concern. I get that he does sales and not maintenance but he just crumpled the paper and shoved in in his pocket like nothing was going to be done and he'll sell it to some sucker later. Anyways I decided well I did my part to make it known that should be addressed with their mechanic. Moving forward... we talked about some other vehicle and it sounded pretty good and reasonable for the price. I decided sure I'll take it for a spin. Well I started the rig up. It immediately had a light on the screen saying low air pressure. I did want to drive it but also wasn't going to put our lives or anyone else's in danger so we got got of the vehicle and looked at the tire. Sure enough there was a screw in it. I felt terrible to have to tell the associate about the problem. I know that's a simple fix. But again he kinda seemed like it's just another day and surprised that I wouldn't test drive it anyways. There was about a 17 pound pressure difference in that tire. No way was I going to take that chance. The next vehicle I decided to take for a drive he was kind enough to suggest was similar to the first vehicle just a year or so difference. he pulled in out for us. I thought this is a little higher priced but okay I'll swing it. We took off for the drive. I followed the same drive as the first vehicle. I was just telling my boyfriend it's seemed to be alright. maybe a little alignment issue and in need of a break check and router might be a bit worn down probably an easy fix. But then the transmission light flashed on about halfway through the drive. Now, I'm by no means a mechanic ... but I do know enough that if you unplug a battery that your codes will disappear from the dash for a short time. Of course the vehicles I drove today didn't have a warranty. I'm just concerned that somebody who doesn'T know anything about vehicles in general are going to be taken for a very costly ride. I have great concern for the safety of other drivers on the roads. Especially for those traveling with children in their vehicles. I really hope that this business can change their practices. Maybe hire a better mechanic to properly inspect the vehicles. Have or show more care for their customer's well being. And not exploit people out of hard earned money to find a decent priced vehicle. well as you can guess I decided not to buy a car from him today. Although I felt bad for wasting his time. Because I did report the problem we found along the last ride too. It stunned me how unfazed he was with the fact that the transmission light came on it that vehicle too. As we returned the keys I thought about the nice looking couple about to test drive another vehicle on the lot. I felt bad because they are expecting a baby soon and all I could think is I truly hope they can find safe and reasonable vehicle that isn't going to break down when they need to depend on it the most. I just hope they to have enough sense to look elsewhere. Because in my personal opinion it is financial exploitation to sell un-road worthy vehicles to people. read more

He did make this right I love our truck now. Ended up being a pleasant experience. read more

Recently test drove 2007 Mercury Mountaineer, twice, with the intention of seriously buying. On my second drive, I took it in to Scully's Automotive for an inspection. Thank God. Was given estimates for approximately $2,000 of repair, including full brakes, which were found to be almost at the metal. I took the estimates to Jake at VIP and made a low ball offer based on repairs. He pretty much scoffed and told me that it was almost half of the asking price. He said the mechanics obviously just wanted to make money. He said he would repair the brakes for $150. I then mentioned that I had done my homework on the vehicle and knew that it had been purchased at auction in June by VIP for $2,500 and that they had had plenty of time to make repairs --- and why were they selling a vehicle with no brakes in the first place??? He basically just shrugged and I left. For all I know the car is still on the lot. I do think some buyers end up with good vehicles. Make sure to do your due diligence. Never trust what a car salesperson tells you, ever. Research vehicle history and either bring a mechanic with your or pay $100 for an inspection. read more

My review is short as my experience with them is limited. It's all about service, customer service which is highly lacking, they won't even give me a possible buyer the time of day. read more

I would never go there again and experience a what my family went through. I suggest you don't either. Worst spent 10 grand ever.

Stay as far away as possible from this establishment. I bought a used car from them after trading my car in. In less than a month -before I could even get the plates on - the engine blew out. BUYERS USE EXTREME CAUTION read more

Brandon was helpful, quick and knowledgeable. He made this experience pretty awesome. Will definitely come here again. Thanks!