They do not warranty a three year battery when there's still six months left in my warranty time…read morespan

So after being denied a return without a receipt by a different Napa location, I came to this one…read moreand Allie has made a few phone calls to different stores gathered all the receipts and helped me return all of my unused goods, oh and she was polite the whole time! Great work! Thanks!

So easy! We needed a headlight bulb for our car, and as they say, always buy two because if one…read moregoes out, then the other one will go out soon. Our purchase was made online, and it was ready to be picked up within 30 minutes! Plus, I think that the day after Thanksgiving must have been a sale day because the same bulb was much more expensive at nearby competing stores. There isn't currently a designated pickup parking slot, but if you pull up to the front door and give them a call (use the telephone number from the email that they sent letting you know that the item is ready), they'll be out shortly with your order. At least that is how it worked out for us. The person bringing the item to our trunk was masked. Very convenient and so easy.

Who would have thought that there would be Black Friday deals here…read more I needed a new headlight for my SUV and so I went online to find one. Lo and behold, Napa had exactly what I needed with a $10 savings for Black Friday. I guess you do luck out once in a while. Curbside pick-up was available and so, at about 7:30 a.m., I ordered the bulbs and requested curbside pickup. Just before the store was scheduled to open, at 8:00 a.m., I received an email saying that my order was ready to pick up. When we arrived in the parking lot, I called them, told them I had arrived and within 2-3 minutes we had the package in the back of the SUV and we were able to head back home. This is another store that has made it extremely easy to buy stuff during COVID-19 time. THANKS!

This isn't the most convenient auto parts store for me, otherwise we'd probably go here more. The…read morecrew is always friendly and they seem eager to help out, no matter your skill level. They aren't the cheapest parts house around but they do Cary most everything you need. If they don't have it, they can generally get it quickly.

Very clean and arranged store, isles are marked with content so not walking all over wondering…read morewhere stuff is at. Someone came out to help me quickly and was very helpful and knowledgeable about the products. Overall a good experience.

Always a helpful group of guys. I needed to find that one odd fuse for the dash lights. They were…read moreable to set me right up at 5 minutes till closing time. Real lifesavers.

This is a "Napa Paint and Supply," (right now Yelp calls it "Napa Auto Parts") so they have, you…read moreguessed it, paint... for cars (and paint related stuff). The place was a bit busy, even with three employees buzzing around. Seems like they had their hands full. Had to wait a few minutes for service. But, they were all super nice and helpful.

Had a young guy help me and he went out of his way. Store on Francis. He really made my day. This…read morestore is always awesome, thanks for the help. Del

These guys usually always have the parts I need in stock even if they are a little more expensive…read morethan the other parts stores in town. Always professional and knowledgeable staff makes this always a pleasant experience.

The gentleman at this particular Napa were awesome I had a totally dead Optima battery and when I…read moretried to get O'Reillys to charge it they said after putting it on their charger it would not take, but when I took it to Napa they said the machine they had was unbelievableand they were not lying my Optima battery was revived saving me $250 thanks guys you have my business even though you're a drive from my home

Naturally you pay a little more at NAPA for quality parts, but I don't care. Their customer service…read morehas anyone else in town beat all to hell. Called almost everywhere I could think of today looking for a particular part and everybody else acted like I was interrupting whatever it was they were doing instead of treating me like a potential customer. Just plain rude!

I bought a battery for my car with a five year warranty. It failed the next year…read more I got a free replacement, but it also failed in a year. No warranty. Please don't buy garbage from this company.

I can always count on them giving me the best value when buying parts. They knew enough to…read morerecommend what I needed along with what I asked for. Sure enough, while my friend was working on my car, he said I needed another part, which I had already bought at the clerk's suggestion. That could have gone a different direction, but they assured that the part could be returned if it wasn't needed. Because of that one incident, I repeatedly return to Napa. They really care about you getting the job done right at the best price to you.

Needed windshield wipers. I picked out the wrong ones for my vehicle. One of the guys behind the…read morecounter told me I needed to go get different ones. I went back and found the correct ones and stood in line again. Once I got up to the counter with Raj, (very welcoming person) my experience was so much better! I paid for the wipers and he went out to my truck and installed them for me. I tried to give him a tip, but he refused! So many places put the tip jar out and you're expected to tip. This was one service I really thought deserved a tip for going above and beyond! I tried several times to give him the money, which was barely enough to cover a coffee at Starbucks, but he just wouldn't have it. Truely a genuinely kind person who enjoys working with people! Happy Holidays Raj!

They don't know what they're talking about I guess! Sold me a bolt they told me WOULD work for my…read moreolder car, turns out it doesn't fit!!! What a surprise! Wasted $30 on this useless bolt, then I called to make sure I could return the bolt without the box, that I didn't have anymore , which the guy on the phone said YES. Drove 25 minutes back to this store to return it, like they said I could, and they wouldn't take it. Said "we would never say that" WELL GUESS WHAT? YOU DID. Not sure if you need to retrain your staff on what your policies are or just need some new competent employees. But thanks for wasting my time and money you're great!

Everything you need is on the shelf or ready for pickup the next day. Just filling required space…read more-‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍.

Don't bother ordering online for 30 minute pickup. After ordering they send an email instructing to…read morewait for the next message saying it's ready. If they don't mark it as ready you don't get the email. Last time (a year ago) I didn't wait and they got upset with me because they didn't actually have the part despite what their computer said, and they were having the part transferred and wouldn't have it until the next morning.

They are nice and to people and they help u to tell where your parts are at and u can call and…read morethey will hold it for u they got what u need the prices aren't that great thought